{"id":11087,"date":"2026-08-22T20:54:04","date_gmt":"2026-08-22T18:54:04","guid":{"rendered":"https:\/\/3cxcloud.lt\/ki-chatbot\/"},"modified":"2026-08-22T20:54:04","modified_gmt":"2026-08-22T18:54:04","slug":"ki-chatbot","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/de\/ki-chatbot\/","title":{"rendered":"KI-Chatbot"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>KI-CHATBOT<\/h1>\n<p class=\"tnsh-hero-sub\">Antworten auf der Website, in WhatsApp und per SMS \u2014 an einem Ort<\/p>\n<p class=\"tnsh-hero-p\">Der Agent antwortet Kunden in schriftlichen Kan\u00e4len und versteht eine frei formulierte Frage, nicht nur vorbereitete Schaltfl\u00e4chen. Ein Gespr\u00e4ch l\u00e4uft \u00fcber mehrere Kan\u00e4le weiter, ohne seine Historie zu verlieren.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-11072\" href=\"#ai-uzklausa\" role=\"button\">Demo anfragen<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/de\/ki-agenten\/\">Alle KI-Agenten<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"CHAT\"><defs><linearGradient id=\"sGchat\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPchat\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPchat)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"336\" y=\"44\" width=\"68\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"370\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">CHAT<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#sGchat)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><rect x=\"302\" y=\"266\" width=\"176\" height=\"28\" rx=\"10\" fill=\"rgba(143,208,138,.20)\"\/><rect x=\"314\" y=\"277\" width=\"118\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"344\" y=\"302\" width=\"176\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.07)\"\/><rect x=\"356\" y=\"313\" width=\"136\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"302\" y=\"338\" width=\"120\" height=\"16\" rx=\"8\" fill=\"rgba(79,168,216,.20)\"\/><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Schaltfl\u00e4chen-Bot im Vergleich zum KI-Chatbot\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Schaltfl\u00e4chen-Bot<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">W\u00e4hlen Sie<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Nicht vorhanden<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Mitarbeiter<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">KI-Chatbot<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Frage<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Verstanden<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Antwort<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Wie viele Kunden schreiben \u201eIch will einen Menschen\u201c nach drei Schaltfl\u00e4chen?<\/h2>\n<p class=\"tnsh-lead\">Der Agent antwortet aus dem Inhalt, nicht aus einem Entscheidungsbaum<\/p>\n<ul class=\"tnsh-check\">\n<li>Versteht eine anders formulierte Frage<\/li>\n<li>Der Weg zur Antwort ist k\u00fcrzer<\/li>\n<li>Weniger \u00dcbergaben aufgrund von Missverst\u00e4ndnissen<\/li>\n<li>Es m\u00fcssen nicht vorab alle m\u00f6glichen Wege beschrieben werden<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Drei Kan\u00e4le laufen in einer Gespr\u00e4chshistorie zusammen\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"39.5\">Website<\/text><path class=\"h-arrow \" d=\"M114 35 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"91.5\">WhatsApp<\/text><path class=\"h-arrow \" d=\"M114 87 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"143.5\">SMS<\/text><path class=\"h-arrow \" d=\"M114 139 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"196\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"249.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"256.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"262.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"269.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"276\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"282.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"258\" y=\"102\">KI-Chatbot<\/text><text class=\"h-lbl h-lbl--s\" x=\"258\" y=\"117\">eine Historie<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M324 86 H392\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Mitarbeiter<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">sieht alles<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Was passiert, wenn ein Kunde von der Website zu WhatsApp wechselt?<\/h2>\n<p class=\"tnsh-lead\">Die gesamte Historie bleibt an einem Ort<\/p>\n<ul class=\"tnsh-check\">\n<li>Ein Gespr\u00e4ch l\u00e4uft \u00fcber mehrere Kan\u00e4le weiter<\/li>\n<li>Der Mitarbeiter sieht alles, was bereits gesagt wurde<\/li>\n<li>Das Team wiederholt nicht dieselbe Frage<\/li>\n<li>Die Kontaktdaten werden aufgenommen, wenn der Kunde einen R\u00fcckruf m\u00f6chte<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Weiterleitung einer Nachricht nach Thema\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"90.5\">Nachricht<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">KI-Chatbot<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">Themenfilter<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 70 H341 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Antwort<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 86 H341 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Kontakt<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M284 102 H341 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Mitarbeiter<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Wo wird die Grenze gezogen, damit der Bot keinen Schaden anrichtet?<\/h2>\n<p class=\"tnsh-lead\">Sensible Themen werden sofort \u00fcbergeben<\/p>\n<ul class=\"tnsh-check\">\n<li>Vertr\u00e4ge, Preisausnahmen und Beschwerden \u2014 direkt an einen Menschen<\/li>\n<li>Die Themen, zu denen der Agent antwortet, werden vorab festgelegt<\/li>\n<li>Die Grenze setzen Sie, nicht das Modell<\/li>\n<li>Die Genauigkeit der Antworten h\u00e4ngt von den bereitgestellten Informationen ab<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>KI-Chatbot \u2014 h\u00e4ufige Fragen<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Woher kennt der Chatbot die Antworten?<\/h3>\n<p>Aus Ihren eigenen Informationen: Leistungsbeschreibungen, h\u00e4ufige Fragen, Preisregeln, \u00d6ffnungszeiten.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kann der Chatbot sich irren?<\/h3>\n<p>Ja, wie jeder Antwortautomat. Deshalb ist es wichtig festzulegen, zu welchen Themen er antwortet und welche er sofort \u00fcbergibt.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>M\u00fcssen wir die Website \u00e4ndern?<\/h3>\n<p>Nein. Das Chatfenster wird mit einer Zeile Code eingebunden; die Struktur der Website bleibt unver\u00e4ndert.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>In welcher Sprache sind die Antworten?<\/h3>\n<p>Ja. Wir empfehlen, die Antworten in der Sprache vorzubereiten, in der Ihre Kunden tats\u00e4chlich schreiben.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Wir zeigen Ihnen, wie das in Ihrem Fall auss\u00e4he<\/h2>\n<p>Schreiben Sie uns, wo Sie heute die meisten Kunden verlieren \u2014 wir schlagen vor, was zuerst automatisiert wird.<\/p>\n<p><a class=\"tnsh-btn popmake-11072\" href=\"#ai-uzklausa\" role=\"button\">Demo anfragen<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"KI-Chatbot\",\"serviceType\":\"KI-Agent f\u00fcr den Kundenservice\",\"description\":\"Der Agent antwortet Kunden in schriftlichen Kan\u00e4len und versteht eine frei formulierte Frage, nicht nur vorbereitete Schaltfl\u00e4chen. 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