{"id":11247,"date":"2026-08-22T23:33:22","date_gmt":"2026-08-22T21:33:22","guid":{"rendered":"https:\/\/3cxcloud.lt\/anrufanalyse\/"},"modified":"2026-08-29T15:44:58","modified_gmt":"2026-08-29T13:44:58","slug":"anrufanalyse","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/de\/anrufanalyse\/","title":{"rendered":"Anrufanalyse"},"content":{"rendered":"<div class=\"tnsh tnsh-vivid\">\n<section class=\"tnsh-hero\">\n<div class=\"tnspro-sky\" aria-hidden=\"true\"><span class=\"tnspro-stars tnspro-stars--far\"><\/span><span class=\"tnspro-stars tnspro-stars--mid\"><\/span><span class=\"tnspro-stars tnspro-stars--near\"><\/span><svg class=\"tnspro-debris\" viewBox=\"0 0 1200 520\" preserveAspectRatio=\"xMidYMid slice\" aria-hidden=\"true\"><g><path d=\"M232 96l16 7 5 17-12 13-17-4-7-16z\" fill=\"rgba(255,255,255,.5)\"\/><path d=\"M232 96l16 7-9 10z\" fill=\"rgba(255,255,255,.75)\"\/><\/g><g><path d=\"M690 60l13 6 3 14-11 9-13-5-4-13z\" fill=\"rgba(143,208,138,.45)\"\/><\/g><g><path d=\"M980 150l11 5 3 12-9 8-11-4-3-11z\" fill=\"rgba(255,255,255,.4)\"\/><\/g><g><path d=\"M430 210l9 4 2 10-7 6-9-3-2-9z\" fill=\"rgba(159,214,240,.5)\"\/><\/g><g><path d=\"M1120 240l14 6 3 15-11 10-14-5-4-14z\" fill=\"rgba(255,255,255,.35)\"\/><\/g><\/svg><\/div>\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>KI-ANRUFANALYSE<\/h1>\n<p class=\"tnsh-hero-sub\">Gespr\u00e4che, die sich selbst analysieren<\/p>\n<p class=\"tnsh-hero-p\">K\u00fcnstliche Intelligenz wandelt die Aufzeichnung in Text um, fasst das Gespr\u00e4ch zusammen, bewertet die Stimmung des Kunden und l\u00e4sst Sie die richtige Stelle mit einem einzigen Wort finden. 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width=\"5.3\" height=\"5.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"549\" y=\"260\" width=\"6.2\" height=\"6.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.08\"\/><rect x=\"158\" y=\"290\" width=\"7.3\" height=\"7.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"49\" y=\"266\" width=\"7.2\" height=\"7.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"63\" y=\"117\" width=\"3.5\" height=\"3.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.11\"\/><rect x=\"357\" y=\"204\" width=\"8.0\" height=\"8.0\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.17\"\/><rect x=\"482\" y=\"186\" width=\"2.9\" height=\"2.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.19\"\/><rect x=\"287\" y=\"194\" width=\"7.4\" height=\"7.4\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.27\"\/><rect x=\"347\" y=\"252\" width=\"8.2\" height=\"8.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.12\"\/><rect x=\"514\" y=\"183\" width=\"8.1\" height=\"8.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.26\"\/><rect x=\"524\" y=\"317\" width=\"5.8\" height=\"5.8\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"395\" y=\"30\" width=\"6.2\" height=\"6.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"535\" y=\"4\" width=\"7.9\" height=\"7.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.24\"\/><rect x=\"25\" y=\"160\" width=\"2.7\" height=\"2.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"28\" y=\"125\" width=\"3.5\" height=\"3.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.14\"\/><rect x=\"438\" y=\"285\" width=\"8.5\" height=\"8.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.13\"\/><circle cx=\"436.8\" cy=\"80.52\" r=\"153.72\" fill=\"url(#glow0)\"\/><circle cx=\"67.2\" cy=\"314.76\" r=\"109.8\" fill=\"url(#glow0)\" opacity=\".5\"\/><text x=\"24\" y=\"52\" font-size=\"25\" font-weight=\"800\" fill=\"#FFFFFF\">Gespr\u00e4chsanalyse mit KI<\/text><text x=\"24\" y=\"76\" font-size=\"12.5\" fill=\"#B9D4EF\">Erkenntnisse aus jedem Gespr\u00e4ch \u2014 ohne die Aufzeichnung anzuh\u00f6ren<\/text><rect x=\"24\" 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opacity=\"0.22\"\/><rect x=\"88\" y=\"259\" width=\"8.3\" height=\"8.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"64\" y=\"195\" width=\"2.7\" height=\"2.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.27\"\/><rect x=\"154\" y=\"177\" width=\"4.3\" height=\"4.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.07\"\/><rect x=\"459\" y=\"320\" width=\"4.5\" height=\"4.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.22\"\/><rect x=\"360\" y=\"142\" width=\"3.6\" height=\"3.6\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.17\"\/><rect x=\"446\" y=\"253\" width=\"7.1\" height=\"7.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.17\"\/><rect x=\"74\" y=\"5\" width=\"5.0\" height=\"5.0\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.26\"\/><rect x=\"491\" y=\"59\" width=\"6.1\" height=\"6.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.25\"\/><rect x=\"447\" y=\"32\" width=\"6.6\" height=\"6.6\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"448\" y=\"14\" width=\"8.7\" height=\"8.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.15\"\/><rect x=\"256\" y=\"60\" width=\"3.9\" height=\"3.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.21\"\/><circle cx=\"436.8\" cy=\"70.4\" r=\"134.4\" fill=\"url(#glow1)\"\/><circle cx=\"67.2\" cy=\"275.2\" r=\"96\" fill=\"url(#glow1)\" opacity=\".5\"\/><text x=\"24\" y=\"40\" font-size=\"19\" font-weight=\"800\" fill=\"#FFFFFF\">Was aus einem Gespr\u00e4ch entsteht<\/text><rect x=\"24\" y=\"132\" width=\"128\" height=\"56\" rx=\"12\" fill=\"url(#card1)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><g transform=\"translate(38,148) scale(1)\"><path d=\"M5.6 3h2.7l1.4 3.6-1.8 1.3a10.8 10.8 0 0 0 5.8 5.8l1.3-1.8 3.6 1.4v2.7a1.8 1.8 0 0 1-2 1.8A15.8 15.8 0 0 1 3.8 5a1.8 1.8 0 0 1 1.8-2z\" fill=\"#fff\" opacity=\".92\"\/><\/g><text x=\"72\" y=\"166\" font-size=\"13\" font-weight=\"700\" fill=\"#FFFFFF\">Gespr\u00e4ch<\/text><text x=\"72\" y=\"180\" font-size=\"10.5\" fill=\"#B9D4EF\">oder Videositzung<\/text><path d=\"M152 160 L182 160\" stroke=\"#35C2F5\" 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lesen kann, statt das ganze Gespr\u00e4ch anzuh\u00f6ren.<\/p>\n<ul class=\"tnsh-check\">\n<li>Transkription \u2014 die Aufzeichnung wird in Text umgewandelt<\/li>\n<li>Zusammenfassung \u2014 kurz, worum es im Gespr\u00e4ch ging<\/li>\n<li>Stimmungsanalyse \u2014 zufrieden, neutral oder unzufrieden<\/li>\n<li>Stichw\u00f6rter \u2014 Suche im Inhalt des Gespr\u00e4chs<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 320\" role=\"img\" aria-label=\"Stichwortsuche in einer Transkription: drei Treffer im Gespr\u00e4ch, jeweils mit einer Abspieltaste, die genau an dieser Stelle beginnt\"><defs><linearGradient id=\"bg2\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#061634\"\/><stop offset=\"52%\" stop-color=\"#0B2E63\"\/><stop offset=\"100%\" stop-color=\"#0A4E96\"\/><\/linearGradient><linearGradient id=\"card2\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop 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opacity=\"0.25\"\/><rect x=\"469\" y=\"156\" width=\"2.7\" height=\"2.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.23\"\/><rect x=\"194\" y=\"177\" width=\"3.9\" height=\"3.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.12\"\/><rect x=\"366\" y=\"135\" width=\"6.8\" height=\"6.8\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.14\"\/><rect x=\"62\" y=\"281\" width=\"5.4\" height=\"5.4\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.18\"\/><rect x=\"375\" y=\"79\" width=\"3.8\" height=\"3.8\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.24\"\/><rect x=\"347\" y=\"315\" width=\"3.1\" height=\"3.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.15\"\/><rect x=\"290\" y=\"256\" width=\"4.2\" height=\"4.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.22\"\/><rect x=\"177\" y=\"105\" width=\"5.1\" height=\"5.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.05\"\/><rect x=\"65\" y=\"43\" width=\"4.5\" height=\"4.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"201\" y=\"243\" width=\"3.4\" height=\"3.4\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.23\"\/><rect x=\"73\" y=\"250\" width=\"8.2\" height=\"8.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.26\"\/><rect x=\"416\" y=\"234\" width=\"3.5\" height=\"3.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.25\"\/><rect x=\"407\" y=\"97\" width=\"2.3\" height=\"2.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.17\"\/><rect x=\"436\" y=\"2\" width=\"3.6\" height=\"3.6\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.17\"\/><rect x=\"264\" y=\"241\" width=\"8.7\" height=\"8.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.21\"\/><rect x=\"531\" y=\"135\" width=\"4.1\" height=\"4.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.12\"\/><circle cx=\"436.8\" cy=\"70.4\" r=\"134.4\" fill=\"url(#glow2)\"\/><circle cx=\"67.2\" cy=\"275.2\" r=\"96\" fill=\"url(#glow2)\" opacity=\".5\"\/><text x=\"24\" y=\"40\" font-size=\"18\" font-weight=\"800\" fill=\"#FFFFFF\">Ein Wort finden \u2014 diese Stelle h\u00f6ren<\/text><rect x=\"24\" y=\"62\" width=\"424\" height=\"46\" rx=\"10\" fill=\"url(#card2)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><g transform=\"translate(40,78) scale(1)\"><circle cx=\"10\" cy=\"9.5\" r=\"5.6\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2.1\"\/><path d=\"M14.3 13.8 18 17.5\" stroke=\"#fff\" stroke-width=\"2.4\" stroke-linecap=\"round\"\/><\/g><text x=\"86\" y=\"90\" font-size=\"15\" font-weight=\"800\" fill=\"#FFFFFF\">CRM<\/text><text x=\"470\" y=\"118\" text-anchor=\"middle\" font-size=\"10.5\" font-weight=\"700\" fill=\"#B9D4EF\">Abspielen<\/text><rect x=\"24\" y=\"128\" width=\"424\" height=\"46\" rx=\"10\" fill=\"url(#card2)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><text x=\"40\" y=\"156\" font-size=\"10.5\" font-weight=\"700\" fill=\"#35C2F5\">00:22<\/text><text x=\"88\" y=\"156\" font-size=\"11.5\" font-weight=\"700\" fill=\"#FFFFFF\">Mitarbeiter<\/text><text x=\"176\" y=\"156\" font-size=\"11.5\" fill=\"#B9D4EF\">Integration mit<\/text><rect x=\"252\" y=\"142\" width=\"46\" height=\"20\" rx=\"6\" fill=\"#FFC24B\"\/><text x=\"275\" y=\"156\" text-anchor=\"middle\" font-size=\"11\" font-weight=\"800\" fill=\"#4A3200\">CRM<\/text><text x=\"310\" y=\"156\" font-size=\"11.5\" fill=\"#B9D4EF\">auf Seite der Anlage<\/text><circle cx=\"470\" cy=\"151\" r=\"16\" fill=\"#3ED47F\"\/><path d=\"M465 144 L479 151 L465 158 z\" fill=\"#06371C\"\/><rect x=\"24\" y=\"186\" width=\"424\" height=\"46\" rx=\"10\" fill=\"url(#card2)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><text x=\"40\" y=\"214\" font-size=\"10.5\" font-weight=\"700\" fill=\"#35C2F5\">01:04<\/text><text x=\"88\" y=\"214\" font-size=\"11.5\" font-weight=\"700\" fill=\"#FFFFFF\">Kunde<\/text><text x=\"176\" y=\"214\" font-size=\"11.5\" fill=\"#B9D4EF\">ob es<\/text><rect x=\"252\" y=\"200\" width=\"46\" height=\"20\" rx=\"6\" fill=\"#FFC24B\"\/><text x=\"275\" y=\"214\" text-anchor=\"middle\" font-size=\"11\" font-weight=\"800\" fill=\"#4A3200\">CRM<\/text><text x=\"310\" y=\"214\" font-size=\"11.5\" fill=\"#B9D4EF\">die Historie holt?<\/text><circle cx=\"470\" cy=\"209\" r=\"16\" fill=\"#3ED47F\"\/><path d=\"M465 202 L479 209 L465 216 z\" fill=\"#06371C\"\/><rect x=\"24\" y=\"244\" width=\"424\" height=\"46\" rx=\"10\" fill=\"url(#card2)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><text x=\"40\" y=\"272\" font-size=\"10.5\" font-weight=\"700\" fill=\"#35C2F5\">02:41<\/text><text x=\"88\" y=\"272\" font-size=\"11.5\" font-weight=\"700\" fill=\"#FFFFFF\">Mitarbeiter<\/text><text x=\"176\" y=\"272\" font-size=\"11.5\" fill=\"#B9D4EF\">w<\/text><rect x=\"252\" y=\"258\" width=\"46\" height=\"20\" rx=\"6\" fill=\"#FFC24B\"\/><text x=\"275\" y=\"272\" text-anchor=\"middle\" font-size=\"11\" font-weight=\"800\" fill=\"#4A3200\">CRM<\/text><text x=\"310\" y=\"272\" font-size=\"11.5\" fill=\"#B9D4EF\">Gespr\u00e4chsprotokoll<\/text><circle cx=\"470\" cy=\"267\" r=\"16\" fill=\"#3ED47F\"\/><path d=\"M465 260 L479 267 L465 274 z\" fill=\"#06371C\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Wie findet man die richtige Stelle im Gespr\u00e4ch?<\/h2>\n<p class=\"tnsh-lead\">Sie geben ein Wort ein, und das System zeigt die Stellen im Gespr\u00e4ch, an denen es fiel.<\/p>\n<ul class=\"tnsh-check\">\n<li>Die Suche arbeitet in den Transkriptionen der Gespr\u00e4che<\/li>\n<li>Ein Klick auf das Wort startet die Wiedergabe genau an dieser Stelle<\/li>\n<li>Man muss nicht die ganze Aufzeichnung anh\u00f6ren, um einen Satz zu finden<\/li>\n<li>Genauso funktioniert es f\u00fcr Telefongespr\u00e4che und Videositzungen<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 320\" role=\"img\" aria-label=\"Links drei Stufen der Kundenstimmung: zufrieden, neutral, unzufrieden. 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opacity=\"0.12\"\/><rect x=\"427\" y=\"46\" width=\"4.0\" height=\"4.0\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.20\"\/><rect x=\"199\" y=\"58\" width=\"6.5\" height=\"6.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.15\"\/><rect x=\"250\" y=\"279\" width=\"7.1\" height=\"7.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"33\" y=\"175\" width=\"5.4\" height=\"5.4\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"348\" y=\"299\" width=\"7.5\" height=\"7.5\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.26\"\/><rect x=\"267\" y=\"215\" width=\"4.9\" height=\"4.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.12\"\/><rect x=\"458\" y=\"115\" width=\"5.4\" height=\"5.4\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.11\"\/><rect x=\"2\" y=\"311\" width=\"2.1\" height=\"2.1\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"16\" y=\"283\" width=\"6.3\" height=\"6.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.13\"\/><rect x=\"328\" y=\"1\" width=\"2.2\" height=\"2.2\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.08\"\/><rect x=\"82\" y=\"256\" width=\"4.6\" height=\"4.6\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"476\" y=\"43\" width=\"5.9\" height=\"5.9\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.19\"\/><rect x=\"546\" y=\"227\" width=\"4.7\" height=\"4.7\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.16\"\/><rect x=\"119\" y=\"91\" width=\"8.6\" height=\"8.6\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.14\"\/><rect x=\"483\" y=\"104\" width=\"2.3\" height=\"2.3\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.06\"\/><rect x=\"221\" y=\"136\" width=\"3.0\" height=\"3.0\" rx=\"1\" fill=\"#8FD8FF\" opacity=\"0.12\"\/><circle cx=\"436.8\" cy=\"70.4\" r=\"134.4\" fill=\"url(#glow5)\"\/><circle cx=\"67.2\" cy=\"275.2\" r=\"96\" fill=\"url(#glow5)\" opacity=\".5\"\/><text x=\"24\" y=\"40\" font-size=\"19\" font-weight=\"800\" fill=\"#FFFFFF\">Wohin das Analyseergebnis geht<\/text><rect x=\"50\" y=\"58\" width=\"155\" height=\"40\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><circle cx=\"72\" cy=\"78\" r=\"8\" fill=\"#35C2F5\"\/><text x=\"90\" y=\"83\" font-size=\"12.5\" font-weight=\"700\" fill=\"#FFFFFF\">Telefonanlage (PBX)<\/text><rect x=\"219\" y=\"58\" width=\"112\" height=\"40\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><circle cx=\"241\" cy=\"78\" r=\"8\" fill=\"#3ED47F\"\/><text x=\"259\" y=\"83\" font-size=\"12.5\" font-weight=\"700\" fill=\"#FFFFFF\">Helpdesk<\/text><rect x=\"345\" y=\"58\" width=\"76\" height=\"40\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><circle cx=\"367\" cy=\"78\" r=\"8\" fill=\"#A78BFA\"\/><text x=\"385\" y=\"83\" font-size=\"12.5\" font-weight=\"700\" fill=\"#FFFFFF\">API<\/text><rect x=\"435\" y=\"58\" width=\"76\" height=\"40\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><circle cx=\"457\" cy=\"78\" r=\"8\" fill=\"#FFC24B\"\/><text x=\"475\" y=\"83\" font-size=\"12.5\" font-weight=\"700\" fill=\"#FFFFFF\">CRM<\/text><rect x=\"24\" y=\"124\" width=\"512\" height=\"50\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><g transform=\"translate(40,138) scale(1)\"><circle cx=\"11\" cy=\"10.5\" r=\"7.8\" fill=\"#3ED47F\"\/><path d=\"M7.6 10.6 10 13l4.6-4.8\" stroke=\"#06371C\" stroke-width=\"2.1\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/g><text x=\"78\" y=\"146\" font-size=\"13\" font-weight=\"700\" fill=\"#FFFFFF\">Anf\u00fcgen an ein Helpdesk-Ticket<\/text><text x=\"78\" y=\"163\" font-size=\"10.5\" fill=\"#B9D4EF\">Aufzeichnung, Transkription, Analyse<\/text><rect x=\"24\" y=\"186\" width=\"512\" height=\"50\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><g transform=\"translate(40,200) scale(1)\"><circle cx=\"11\" cy=\"10.5\" r=\"7.8\" fill=\"#3ED47F\"\/><path d=\"M7.6 10.6 10 13l4.6-4.8\" stroke=\"#06371C\" stroke-width=\"2.1\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/g><text x=\"78\" y=\"208\" font-size=\"13\" font-weight=\"700\" fill=\"#FFFFFF\">Verkn\u00fcpfung mit der Kundenhistorie im CRM<\/text><text x=\"78\" y=\"225\" font-size=\"10.5\" fill=\"#B9D4EF\">der ganze Kontakt an einem Ort<\/text><rect x=\"24\" y=\"248\" width=\"512\" height=\"50\" rx=\"10\" fill=\"url(#card5)\" stroke=\"rgba(140,205,255,.42)\" stroke-width=\"1.2\"\/><g transform=\"translate(40,262) scale(1)\"><circle cx=\"11\" cy=\"10.5\" r=\"7.8\" fill=\"#3ED47F\"\/><path d=\"M7.6 10.6 10 13l4.6-4.8\" stroke=\"#06371C\" stroke-width=\"2.1\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/g><text x=\"78\" y=\"270\" font-size=\"13\" font-weight=\"700\" fill=\"#FFFFFF\">Integration mit der Anlage \u2014 3CX und andere PBX<\/text><text x=\"78\" y=\"287\" font-size=\"10.5\" fill=\"#B9D4EF\">Analyse ohne separates Werkzeug<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Wie gelangen die Ergebnisse in Ihre Systeme?<\/h2>\n<p class=\"tnsh-lead\">Die Analyse bleibt nicht in einem separaten Werkzeug \u2014 sie geht dorthin, wo das Team arbeitet.<\/p>\n<ul class=\"tnsh-check\">\n<li>Aufzeichnung, Transkription und Analyse lassen sich automatisch an ein Helpdesk-Ticket anf\u00fcgen<\/li>\n<li>Jedes Gespr\u00e4ch l\u00e4sst sich mit der Kundenhistorie im CRM verkn\u00fcpfen<\/li>\n<li>Der Service sieht den vollen Kontext, bevor er den Kunden anspricht<\/li>\n<li>Die Analyse arbeitet mit Ihrer Anlage (PBX) \u2014 3CX oder einer anderen \u2014 die Daten wandern also nicht zwischen Systemen<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<div class=\"tnsh-dark\">\n<h2>So funktioniert es<\/h2>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Aufzeichnung<\/b><span class=\"tnsh-step-p\">Das Gespr\u00e4ch oder die Videositzung wird in Ihrer Anlage (PBX) aufgezeichnet \u2014 3CX oder einer anderen.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Transkription<\/b><span class=\"tnsh-step-p\">Die Aufzeichnung wird in Text umgewandelt, getrennt nach Sprechern.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>Analyse<\/b><span class=\"tnsh-step-p\">Es entstehen Zusammenfassung, Stimmungsanalyse und Gespr\u00e4chsbewertung.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Ergebnisse<\/b><span class=\"tnsh-step-p\">Sie gelangen in Helpdesk-Tickets und in die Kundenhistorie im CRM.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>F\u00fcr wen die Anrufanalyse gedacht ist<\/h2>\n<p class=\"tnsh-lead\">Diese L\u00f6sung eignet sich f\u00fcr F\u00fchrungskr\u00e4fte, Kundenserviceteams und Qualit\u00e4tsverantwortliche, die die Gespr\u00e4chsqualit\u00e4t wirksam \u00fcberwachen, die Kundenerfahrung analysieren und Serviceprozesse optimieren wollen \u2014 mit 3CX und anderen Telefonanlagen.<\/p>\n<div class=\"tnsh-vars\">\n<div class=\"tnsh-var\"><b>F\u00fchrungskr\u00e4fte<\/b><span>Sie sehen, wie Gespr\u00e4che verlaufen, ohne Aufzeichnungen anzuh\u00f6ren.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Serviceteams<\/b><span>Der Gespr\u00e4chskontext liegt bereit, bevor sie den Kunden ansprechen.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Qualit\u00e4tsverantwortliche<\/b><span>Gespr\u00e4chsbewertung und Stimmungsanalyse an einem Ort.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Vertrieb<\/b><span>Die Stichwortsuche zeigt, wonach Kunden fragen.<\/span><\/div>\n<\/div>\n<p>Die KI-Anrufanalyse wird von 3CX Cloud LT bereitgestellt. Sie verbindet sich mit dem, was Sie bereits nutzen: mit <a href=\"\/de\/helpdesk-kundenanfragen\/\">Helpdesk-Tickets<\/a>, mit dem <a href=\"\/de\/callcenter-contactcenter\/\">call center<\/a>, mit dem <a href=\"\/de\/kommentare-nach-dem-anruf\/\">Kommentaren nach dem Gespr\u00e4ch<\/a> sowie mit <a href=\"\/de\/berichte\/\">Gespr\u00e4chsberichten<\/a>.<\/p>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>KI-Anrufanalyse \u2014 h\u00e4ufige Fragen<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Muss man die ganze Aufzeichnung anh\u00f6ren?<\/h3>\n<p>Nein. Aus der Aufzeichnung entstehen eine Transkription und eine kurze Zusammenfassung, und die Stichwortsuche f\u00fchrt direkt zur richtigen Stelle des Gespr\u00e4chs.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>In welcher Sprache entsteht die Zusammenfassung?<\/h3>\n<p>Das System erkennt die Sprache des Gespr\u00e4chs automatisch und erstellt Zusammenfassung, Transkription und Stimmungsanalyse in derselben Sprache, in der das Gespr\u00e4ch gef\u00fchrt wurde.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Funktioniert die Analyse mit unserer Telefonanlage?<\/h3>\n<p>Ja. Die KI-Anrufanalyse von 3CX Cloud LT ist ein eigenst\u00e4ndiges, universelles Produkt \u2014 sie arbeitet mit 3CX und mit anderen Telefonanlagen (PBX). Die Analyse l\u00e4uft automatisch, ohne separates Werkzeug f\u00fcr die Mitarbeiter.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Lassen sich die Ergebnisse an Helpdesk-Tickets anf\u00fcgen?<\/h3>\n<p>Ja. Aufzeichnung, Transkription und Analyse lassen sich automatisch an Helpdesk-Tickets anf\u00fcgen, sodass das Serviceteam die gesamte Kommunikationshistorie sieht.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Werden nur Telefongespr\u00e4che analysiert?<\/h3>\n<p>Nein. Das System transkribiert auch Videositzungen, sodass sich Besprechungen, Schulungen und Kundenberatungen genauso auswerten lassen wie Telefongespr\u00e4che.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kann man das vor dem Kauf sehen?<\/h3>\n<p>Ja. Fragen Sie eine Demo an, und wir zeigen die Analyse an Ihren eigenen Gespr\u00e4chsszenarien.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Wir zeigen die Analyse an Ihren Gespr\u00e4chen<\/h2>\n<p>Sagen Sie uns, was Sie aus Ihren Gespr\u00e4chen erfahren m\u00f6chten \u2014 wir richten ein Szenario ein und sehen uns das Ergebnis gemeinsam an. 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Die Analyse l\u00e4uft automatisch, ohne separates Werkzeug f\u00fcr die Mitarbeiter.\"}},{\"@type\":\"Question\",\"name\":\"Lassen sich die Ergebnisse an Helpdesk-Tickets anf\u00fcgen?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja. Aufzeichnung, Transkription und Analyse lassen sich automatisch an Helpdesk-Tickets anf\u00fcgen, sodass das Serviceteam die gesamte Kommunikationshistorie sieht.\"}},{\"@type\":\"Question\",\"name\":\"Werden nur Telefongespr\u00e4che analysiert?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nein. Das System transkribiert auch Videositzungen, sodass sich Besprechungen, Schulungen und Kundenberatungen genauso auswerten lassen wie Telefongespr\u00e4che.\"}},{\"@type\":\"Question\",\"name\":\"Kann man das vor dem Kauf sehen?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja. 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