{"id":11934,"date":"2026-08-23T01:30:36","date_gmt":"2026-08-22T23:30:36","guid":{"rendered":"https:\/\/3cxcloud.lt\/3cx-crm-erp-integration-de\/"},"modified":"2026-08-23T01:30:36","modified_gmt":"2026-08-22T23:30:36","slug":"3cx-crm-erp-integration-de","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/de\/3cx-crm-erp-integration-de\/","title":{"rendered":"3CX Integration mit CRM und ERP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11934\" class=\"elementor elementor-11934\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-982fd8e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"982fd8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f73ea6b\" data-id=\"f73ea6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea30f8b elementor-widget elementor-widget-heading\" data-id=\"ea30f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verbinden Sie Telefonanlage und CRM \/ ERP mit 3CX Cloud<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-01a2985 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01a2985\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-278f8b5\" data-id=\"278f8b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49e2398 elementor-widget elementor-widget-text-editor\" data-id=\"49e2398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit 3CX verbinden Sie Ihr CRM, ERP und Buchhaltungssystem mit Ihrer Telefonanlage und starten Anrufe mit einem Klick. Eingehende Anrufe werden automatisch dem Kundendatensatz zugeordnet, der auf dem Bildschirm erscheint, und jeder Anruf wird im CRM protokolliert.<\/p><p>Mit dieser Omnichannel-Contact-Center-L\u00f6sung verfolgen Ihre Agenten Kundenkontakte aus jedem Kanal und halten die Daten aktuell, sodass Kontaktdaten und Kontext in Echtzeit verf\u00fcgbar sind. Verbinden Sie 3CX PRO mit MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk und weiteren. Steht Ihr CRM nicht auf unserer Liste, binden Sie es ohne M\u00fche selbst an.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1810c72 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1810c72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-407e524\" data-id=\"407e524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76480c elementor-widget elementor-widget-image\" data-id=\"a76480c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"286\" height=\"236\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" class=\"attachment-full size-full wp-image-146\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dec562\" data-id=\"7dec562\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ff866 elementor-widget elementor-widget-heading\" data-id=\"56ff866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3CX Cloud integracija - REST API<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e170579 elementor-widget elementor-widget-text-editor\" data-id=\"e170579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Anrufe<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Ausgehende Anrufe starten<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">\u00dcbergabe der Ereignisse eingehender Anrufe<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">\u00dcbergabe der Ereignisse ausgehender Anrufe<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS-Versand<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS-Empfang<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Informationen zu aktiven Anrufen<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Agenteninformationen (<\/span><span style=\"font-weight: 400;\">Besch\u00e4ftigt, verf\u00fcgbar und weitere Statuswerte<\/span><span style=\"font-size: 18px; font-weight: normal;\">)<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Anrufbearbeitung (Anrufe annehmen, vermitteln,<\/span><span style=\"font-weight: 400;\">Halten und Beenden<\/span><span style=\"font-weight: normal;\">)&nbsp;<\/span><\/h3>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">GPS \u2014 Anrufe mit Ansagen nach GPS-Koordinaten<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Automatische Erinnerungen: Anrufe oder SMS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Automatische Anrufe nach Ihren eigenen Algorithmen<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Integration mit PostgreSQL, MySQL, MariaDB, Oracle, MongoDB, Redis und weiteren.<\/span><\/h3>\n<\/li>\n<\/ul>\n<h2><h3><ul><li><b>Integration nach Ihren Anforderungen<\/b><\/li><\/ul><\/h3><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfa42ff elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfa42ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efc0e1c\" data-id=\"efc0e1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a9c33 elementor-widget elementor-widget-heading\" data-id=\"43a9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verbinden Sie Ihr CRM \/ ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c368da8 elementor-widget elementor-widget-text-editor\" data-id=\"c368da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Jedes der unten genannten CRM-Systeme l\u00e4sst sich an Ihren PBX-Server anbinden. Was hei\u00dft das? Ein Administrator verbindet CRM und Telefonanlage; kein Nutzer braucht ein Plug-in oder manuelle Konfiguration. Wie geht das? Ganz einfach \u2014 lesen Sie die Anleitungen:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34b6c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34b6c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d13f89f\" data-id=\"d13f89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1da72d elementor-widget elementor-widget-text-editor\" data-id=\"d1da72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"clear: left; position: relative; float: left; margin-bottom: 20px; width: 337.328px; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: justify; margin-right: 44px;\"><div style=\"min-height: 385px; background-position: left top; background-repeat: no-repeat; background-size: cover; height: auto;\"><div style=\"display: flex; justify-content: center; align-items: center; min-height: 385px; height: auto;\"><div style=\"flex: 1 1 0%; max-width: 100%;\"><ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"><li style=\"padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">1C <\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (Plugin)<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p><\/div><\/li><\/ul><\/div><\/div><div style=\"clear: both; zoom: 1;\">&nbsp;<\/div><\/div><\/div><ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"><li style=\"padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\"><p style=\"margin-bottom: 0px; font-size: 16px;\">&nbsp;<\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\">&nbsp;<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-031eb5c\" data-id=\"031eb5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b459020 elementor-widget elementor-widget-text-editor\" data-id=\"b459020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">\u00a0<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">Microsoft Office 365<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Microsoft Outlook (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MongoDB<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS Exchange (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS SQL Server, MySQL, PostgreSQL<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Nutshell<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Salesforce<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Vtiger<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zendesk<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zoho<\/span><\/p><\/div><div style=\"margin-left: 38.4px; font-size: 16px;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b9b79f8\" data-id=\"b9b79f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ffe628 elementor-widget elementor-widget-image\" data-id=\"3ffe628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"300\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" class=\"attachment-large size-large wp-image-478\" alt=\"CRM Integrations\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" 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