{"id":12881,"date":"2026-08-25T15:20:22","date_gmt":"2026-08-25T13:20:22","guid":{"rendered":"https:\/\/3cxcloud.lt\/helpdesk-paringute-haldus\/"},"modified":"2026-08-25T15:20:22","modified_gmt":"2026-08-25T13:20:22","slug":"helpdesk-paringute-haldus","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/ee\/helpdesk-paringute-haldus\/","title":{"rendered":"HELPDesk \u2013 klientide p\u00e4ringute haldus"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>HELPDESK<\/h1>\n<p class=\"tnsh-hero-sub\">Iga kliendi p\u00e4ring \u00fches loendis<\/p>\n<p class=\"tnsh-hero-p\">K\u00f5ned, e-kirjad, veebivestlus ja SMS j\u00f5uavad \u00fchte p\u00e4ringute loendisse. Igal p\u00e4ringul on olek, m\u00e4rgis ja ajalugu, nii et \u00fckski neist ei mattu kellegi isiklikku postkasti.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-12876\" href=\"#book-demo\" role=\"button\">Telli demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/ee\/kontakt\/\">V\u00f5tke \u00fchendust<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 0 560 366\" role=\"img\" aria-label=\"HELPDeski tahvel: kolm tulpa oleku j\u00e4rgi p\u00e4ringukaartidega ja all sissetulev k\u00f5ne, millest saab uus pilet\"><defs><linearGradient id=\"hdG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"hdP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"26\" y=\"18\" width=\"424\" height=\"266\" rx=\"16\" fill=\"url(#hdP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"26\" y=\"18\" width=\"424\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"50\" cy=\"37\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"66\" cy=\"37\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"82\" cy=\"37\" r=\"5\" fill=\"#63C081\"\/><rect x=\"106\" y=\"31\" width=\"104\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"352\" y=\"28\" width=\"82\" height=\"19\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"393\" y=\"41.5\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">HELPDESK<\/text><g fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"><rect x=\"42\" y=\"70\" width=\"126\" height=\"198\" rx=\"10\"\/><rect x=\"180\" y=\"70\" width=\"126\" height=\"198\" rx=\"10\"\/><rect x=\"318\" y=\"70\" width=\"116\" height=\"198\" rx=\"10\"\/><\/g><rect x=\"52\" y=\"80\" width=\"106\" height=\"20\" rx=\"6\" fill=\"rgba(242,193,78,.24)\" stroke=\"rgba(242,193,78,.5)\"\/><text x=\"105\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#F6DFAE\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">UUS<\/text><rect x=\"190\" y=\"80\" width=\"106\" height=\"20\" rx=\"6\" fill=\"rgba(79,168,216,.24)\" stroke=\"rgba(79,168,216,.5)\"\/><text x=\"243\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#BFE0F2\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">T\u00d6\u00d6S<\/text><rect x=\"328\" y=\"80\" width=\"96\" height=\"20\" rx=\"6\" fill=\"rgba(143,208,138,.24)\" stroke=\"rgba(143,208,138,.5)\"\/><text x=\"376\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">TEHTUD<\/text><g fill=\"rgba(255,255,255,.13)\" stroke=\"rgba(255,255,255,.2)\"><rect x=\"52\" y=\"110\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"52\" y=\"152\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"52\" y=\"194\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"190\" y=\"110\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"190\" y=\"152\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"328\" y=\"110\" width=\"96\" height=\"34\" rx=\"8\"\/><\/g><g fill=\"rgba(255,255,255,.42)\"><rect x=\"62\" y=\"119\" width=\"62\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"161\" width=\"70\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"203\" width=\"54\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"119\" width=\"66\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"161\" width=\"58\" height=\"5\" rx=\"2.5\"\/><rect x=\"338\" y=\"119\" width=\"60\" height=\"5\" rx=\"2.5\"\/><\/g><g fill=\"rgba(255,255,255,.2)\"><rect x=\"62\" y=\"130\" width=\"38\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"172\" width=\"44\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"214\" width=\"30\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"130\" width=\"40\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"172\" width=\"34\" height=\"5\" rx=\"2.5\"\/><rect x=\"338\" y=\"130\" width=\"36\" height=\"5\" rx=\"2.5\"\/><\/g><rect x=\"258\" y=\"252\" width=\"278\" height=\"98\" rx=\"14\" fill=\"rgba(10,20,32,.82)\" stroke=\"rgba(143,208,138,.34)\"\/><circle cx=\"288\" cy=\"282\" r=\"13\" fill=\"rgba(143,208,138,.2)\" stroke=\"rgba(143,208,138,.62)\"\/><path d=\"M283 278c0-1 1-2 2-2l2 3-2 2c1 2 2 3 4 4l2-2 3 2c0 1-1 2-2 2-4 0-9-5-9-9z\" fill=\"#CFE8C4\"\/><text x=\"310\" y=\"279\" font-size=\"10.5\" font-weight=\"700\" fill=\"#EAF4FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Sissetulev k\u00f5ne<\/text><text x=\"310\" y=\"294\" font-size=\"9.5\" fill=\"#9EC4DE\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">kommentaar \u2192 uus pilet<\/text><rect class=\"tnsh-hb\" style=\"--i:0\" x=\"278\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:1\" x=\"288\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:2\" x=\"298\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:3\" x=\"308\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:4\" x=\"318\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"328\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"338\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"348\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect x=\"366\" y=\"314\" width=\"152\" height=\"20\" rx=\"10\" fill=\"rgba(255,255,255,.1)\"\/><text x=\"442\" y=\"328\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">PILET LOODUD<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"Telefon, e-post, veebivestlus ja SMS j\u00f5uavad \u00fchte HELPDeski loendisse, kus igal p\u00e4ringul on olek\"><defs><marker id=\"hA\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"60\" y=\"13\" class=\"h-lbl h-lbl--s\">KANALID<\/text><rect x=\"6\" y=\"24\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"41\" r=\"4.5\" fill=\"#1B93D1\"\/><text x=\"60\" y=\"45\" class=\"h-lbl\">Telefon<\/text><rect x=\"6\" y=\"70\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"87\" r=\"4.5\" fill=\"#63C081\"\/><text x=\"60\" y=\"91\" class=\"h-lbl\">E-post<\/text><rect x=\"6\" y=\"116\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"133\" r=\"4.5\" fill=\"#F2C14E\"\/><text x=\"60\" y=\"137\" class=\"h-lbl\">Veebivestlus<\/text><rect x=\"6\" y=\"162\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"179\" r=\"4.5\" fill=\"#2FB3A3\"\/><text x=\"60\" y=\"183\" class=\"h-lbl\">SMS<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 41 C158 41 168 88 192 100\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 87 C158 87 168 104 192 108\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 133 C158 133 168 124 192 120\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 179 C158 179 168 140 192 128\" marker-end=\"url(#hA)\"\/><rect x=\"200\" y=\"78\" width=\"152\" height=\"72\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"276\" y=\"108\" class=\"h-lbl\">HELPDESK<\/text><text x=\"276\" y=\"126\" class=\"h-lbl h-lbl--s\">\u00fcks p\u00e4ringute loend<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M352 114 L408 114\" marker-end=\"url(#hA)\"\/><text x=\"485\" y=\"13\" class=\"h-lbl h-lbl--s\">P\u00c4RINGUD<\/text><rect x=\"416\" y=\"28\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"43\" r=\"4.5\" fill=\"#F2C14E\"\/><text x=\"499\" y=\"47\" class=\"h-lbl h-lbl--s\">Uus<\/text><rect x=\"416\" y=\"66\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"81\" r=\"4.5\" fill=\"#1B93D1\"\/><text x=\"499\" y=\"85\" class=\"h-lbl h-lbl--s\">T\u00f6\u00f6s<\/text><rect x=\"416\" y=\"104\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"119\" r=\"4.5\" fill=\"#63C081\"\/><text x=\"499\" y=\"123\" class=\"h-lbl h-lbl--s\">Vastatud<\/text><rect x=\"416\" y=\"142\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"157\" r=\"4.5\" fill=\"#93A5B8\"\/><text x=\"499\" y=\"161\" class=\"h-lbl h-lbl--s\">Suletud<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Mis on HELPDesk ja millise probleemi see lahendab?<\/h2>\n<p class=\"tnsh-lead\">Klientide p\u00e4ringute halduss\u00fcsteem, kus igast kontaktist saab pilet oleku, m\u00e4rgise ja ajalooga.<\/p>\n<ul class=\"tnsh-check\">\n<li>E-postist, k\u00f5nedest, veebivestlusest ja SMS-ist tulevad p\u00e4ringud ilmuvad \u00fchte loendisse<\/li>\n<li>Igal p\u00e4ringul on olek, nii et on selge, millised on veel vastamata<\/li>\n<li>Ajalugu j\u00e4\u00e4b kliendi juurde, mitte t\u00f6\u00f6taja isiklikku postkasti<\/li>\n<li>Aruanded n\u00e4itavad, kui palju p\u00e4ringuid saabus ja kuidas neid k\u00e4sitleti<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 220\" role=\"img\" aria-label=\"K\u00f5ne, seej\u00e4rel agendi kommentaar, millest luuakse uus pilet, samal ajal kui k\u00f5ne teema m\u00e4\u00e4ratakse m\u00e4rgisele\"><defs><marker id=\"hB\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">K\u00d5NEST PILETINI<\/text><rect x=\"6\" y=\"76\" width=\"120\" height=\"60\" rx=\"10\" class=\"h-node\"\/><text x=\"66\" y=\"102\" class=\"h-lbl\">K\u00f5ne<\/text><text x=\"66\" y=\"119\" class=\"h-lbl h-lbl--s\">kliendiga r\u00e4\u00e4kides<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M126 106 L184 106\" marker-end=\"url(#hB)\"\/><rect x=\"192\" y=\"76\" width=\"136\" height=\"60\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"260\" y=\"102\" class=\"h-lbl\">Kommentaar<\/text><text x=\"260\" y=\"119\" class=\"h-lbl h-lbl--s\">agendi m\u00e4rkus<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M328 106 L388 106\" marker-end=\"url(#hB)\"\/><rect x=\"396\" y=\"68\" width=\"158\" height=\"76\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"475\" y=\"100\" class=\"h-lbl\">UUS PILET<\/text><text x=\"475\" y=\"118\" class=\"h-lbl h-lbl--s\">koos oleku ja m\u00e4rgisega<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M260 136 L260 168\" marker-end=\"url(#hB)\"\/><rect x=\"200\" y=\"174\" width=\"120\" height=\"32\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"260\" y=\"194\" class=\"h-lbl h-lbl--s\">K\u00f5ne teema \/ m\u00e4rgis<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas telefonik\u00f5nest saab p\u00e4ring?<\/h2>\n<p class=\"tnsh-lead\">Agent kirjutab p\u00e4rast k\u00f5net kommentaari \u2014 ja see kommentaar registreeritakse uue piletina.<\/p>\n<ul class=\"tnsh-check\">\n<li>Kommentaar saadetakse HELPDeski otse k\u00f5neaknast<\/li>\n<li>Uus pilet luuakse ilma t\u00f6\u00f6d katkestamata ja midagi \u00fcmber tr\u00fckkimata<\/li>\n<li>K\u00f5ne teema m\u00e4\u00e4ratakse m\u00e4rgisele, nii et see ilmub hiljem aruannetesse<\/li>\n<li>Kirje j\u00e4\u00e4b kliendi ajaloosse ja on k\u00e4ttesaadav kogu meeskonnale<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"Sissetulev k\u00f5ne avab kliendikaardi koos k\u00f5nede ajaloo, kontaktandmete, varasemate tellimuste ja segmendim\u00e4rgistega\"><defs><marker id=\"hC\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect x=\"6\" y=\"94\" width=\"128\" height=\"52\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"70\" y=\"117\" class=\"h-lbl\">Sissetulev<\/text><text x=\"70\" y=\"134\" class=\"h-lbl h-lbl--s\">k\u00f5ne<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M134 120 L192 120\" marker-end=\"url(#hC)\"\/><rect x=\"200\" y=\"18\" width=\"354\" height=\"204\" rx=\"14\" class=\"h-node\"\/><rect x=\"212\" y=\"30\" width=\"330\" height=\"34\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"377\" y=\"52\" class=\"h-lbl\">KLIENDIKAART<\/text><rect x=\"212\" y=\"74\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"93\" class=\"h-lbl h-lbl--s\">Varasemate k\u00f5nede ajalugu ja kommentaarid<\/text><rect x=\"212\" y=\"110\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"129\" class=\"h-lbl h-lbl--s\">Kontaktandmed<\/text><rect x=\"212\" y=\"146\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"165\" class=\"h-lbl h-lbl--s\">Varasemad tellimused v\u00f5i p\u00e4ringud<\/text><rect x=\"212\" y=\"182\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"201\" class=\"h-lbl h-lbl--s\">Segment ja erim\u00e4rgised<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Mida agent n\u00e4eb, kui k\u00f5ne \u00fchendub?<\/h2>\n<p class=\"tnsh-lead\">Kliendikaart avaneb enne tervitust \u2014 kellelgi ei ole vaja k\u00fcsida, kes helistab ja miks.<\/p>\n<ul class=\"tnsh-check\">\n<li>Varasemate k\u00f5nede ajalugu ja nendele k\u00f5nedele j\u00e4etud kommentaarid<\/li>\n<li>Kliendi kontaktandmed<\/li>\n<li>Varasemad tellimused v\u00f5i p\u00e4ringud<\/li>\n<li>Erim\u00e4rgised ja kliendisegmendid<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 250\" role=\"img\" aria-label=\"KANBAN-tahvel kolme tulbaga oleku j\u00e4rgi: uus, t\u00f6\u00f6s, tehtud; p\u00e4ringud liiguvad tulbast tulpa\"><defs><marker id=\"hD\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect x=\"6\" y=\"14\" width=\"176\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"190\" y=\"14\" width=\"176\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"374\" y=\"14\" width=\"180\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"18\" y=\"26\" width=\"152\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"94\" y=\"44\" class=\"h-lbl h-lbl--s\">UUS<\/text><rect x=\"202\" y=\"26\" width=\"152\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"278\" y=\"44\" class=\"h-lbl h-lbl--s\">T\u00d6\u00d6S<\/text><rect x=\"386\" y=\"26\" width=\"156\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"464\" y=\"44\" class=\"h-lbl h-lbl--s\">TEHTUD<\/text><rect x=\"18\" y=\"62\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"73\" width=\"86\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"84\" width=\"52\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"18\" y=\"108\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"119\" width=\"74\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"130\" width=\"60\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"18\" y=\"154\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"165\" width=\"92\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"176\" width=\"44\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"202\" y=\"62\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"214\" y=\"73\" width=\"80\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"214\" y=\"84\" width=\"48\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"202\" y=\"108\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"214\" y=\"119\" width=\"66\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"214\" y=\"130\" width=\"56\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"386\" y=\"62\" width=\"156\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"398\" y=\"73\" width=\"84\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"398\" y=\"84\" width=\"50\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M172 215 L200 215\" marker-end=\"url(#hD)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M356 215 L384 215\" marker-end=\"url(#hD)\"\/><text x=\"94\" y=\"219\" class=\"h-lbl h-lbl--s\">olek<\/text><text x=\"464\" y=\"219\" class=\"h-lbl h-lbl--s\">suletud<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas n\u00e4ha, kus p\u00e4ring kinni j\u00e4i?<\/h2>\n<p class=\"tnsh-lead\">KANBAN-tahvel n\u00e4itab iga p\u00e4ringut oleku j\u00e4rgi \u2014 \u00fchel ekraanil, ilma filtreerimise ja otsimiseta.<\/p>\n<ul class=\"tnsh-check\">\n<li>P\u00e4ringud on paigutatud tulpadesse oleku j\u00e4rgi<\/li>\n<li>Olek muutub p\u00e4ringu teise tulpa liigutamisel<\/li>\n<li>Automaatvastused annavad kliendile teada, et p\u00e4ring on k\u00e4tte saadud<\/li>\n<li>On n\u00e4ha, kes iga pileti eest vastutab<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 230\" role=\"img\" aria-label=\"P\u00e4ringutele m\u00e4\u00e4ratud m\u00e4rgised koonduvad aruandesse, mille tulpdiagramm n\u00e4itab, kui palju p\u00e4ringuid iga teema kohta saabus\"><defs><marker id=\"hE\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"66\" y=\"14\" class=\"h-lbl h-lbl--s\">M\u00c4RGISED (n\u00e4ide)<\/text><rect x=\"6\" y=\"24\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"43\" class=\"h-lbl h-lbl--s\">Arveldus<\/text><rect x=\"6\" y=\"62\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"81\" class=\"h-lbl h-lbl--s\">Tehniline<\/text><rect x=\"6\" y=\"100\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"119\" class=\"h-lbl h-lbl--s\">Tellimus<\/text><rect x=\"6\" y=\"138\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"157\" class=\"h-lbl h-lbl--s\">Muu<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M128 39 C164 39 172 84 190 96\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 77 C164 77 172 96 190 102\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 115 C164 115 172 112 190 108\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 153 C164 153 172 128 190 114\" marker-end=\"url(#hE)\"\/><rect x=\"198\" y=\"74\" width=\"140\" height=\"64\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"268\" y=\"104\" class=\"h-lbl\">ARUANNE<\/text><text x=\"268\" y=\"122\" class=\"h-lbl h-lbl--s\">teema kaupa<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M338 106 L386 122\" marker-end=\"url(#hE)\"\/><rect x=\"404\" y=\"146\" width=\"24\" height=\"42\" rx=\"4\" class=\"h-bar\"\/><rect x=\"440\" y=\"98\" width=\"24\" height=\"90\" rx=\"4\" class=\"h-bar\"\/><rect x=\"476\" y=\"124\" width=\"24\" height=\"64\" rx=\"4\" class=\"h-bar\"\/><rect x=\"512\" y=\"164\" width=\"24\" height=\"24\" rx=\"4\" class=\"h-bar\"\/><path class=\"h-arrow\" d=\"M396 190 L546 190\"\/><text x=\"470\" y=\"212\" class=\"h-lbl h-lbl--s\">p\u00e4ringud teema kaupa<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas saada teada, mille kohta kliendid k\u00f5ige rohkem k\u00fcsivad?<\/h2>\n<p class=\"tnsh-lead\">M\u00e4rgised ja k\u00f5nede teemad koonduvad aruannetesse \u2014 n\u00e4ete mitte ainult seda, kui palju p\u00e4ringuid tuli, vaid ka seda, millest need olid.<\/p>\n<ul class=\"tnsh-check\">\n<li>K\u00f5nedele ja p\u00e4ringutele m\u00e4\u00e4ratakse teemad v\u00f5i kategooriad<\/li>\n<li>Aruanded h\u00f5lmavad k\u00f5nesid, e-posti ja veebivestlust<\/li>\n<li>Meeskonna koormus ja teeninduse tempo on n\u00e4htavad<\/li>\n<li>Andmed n\u00e4itavad, millised k\u00fcsimused korduvad ja mida tasub automatiseerida<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsw\">\n<h2>Milline see s\u00fcsteemis v\u00e4lja n\u00e4eb<\/h2>\n<p class=\"tnsw-lead\">Kolm vaadet t\u00f6\u00f6tavast s\u00fcsteemist \u2014 mitte maketid.<\/p>\n<div class=\"tnsw-grid\">\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">K\u00d5NE<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/sent_to_helpdesk.png\" width=\"539\" height=\"188\" alt=\"K\u00f5ne kommentaari saatmine HELPDeski uue piletina\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Kommentaar HELPDeski<\/b>K\u00f5ne ajal kirjutatud kommentaar saadetakse uue piletina.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">M\u00c4RGISED<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/helpdekstags.png\" width=\"348\" height=\"265\" alt=\"HELPDeski m\u00e4rgiste ja olekute seaded\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>M\u00e4rgised ja olekud<\/b>Teemad ja olekud m\u00e4\u00e4ratakse teie protsessi, mitte malli j\u00e4rgi.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">ARUANDED<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/Calls-Statidtic.png\" width=\"452\" height=\"291\" alt=\"K\u00f5nede ja teeninduse statistika aruanne\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Statistika<\/b>K\u00f5ned, e-post ja veebivestlus \u00fches aruandes.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>Mida HELPDesk sisaldab<\/h2>\n<p class=\"tnsh-lead\">\u00dcheksa v\u00f5imalust, mis t\u00f6\u00f6tavad sama p\u00e4ringuloendiga.<\/p>\n<div class=\"tnsh-vars tnsw-g3\">\n<div class=\"tnsh-var\"><b>P\u00e4ringute haldus<\/b><span>Iga p\u00e4ring \u00fches loendis koos oleku ja omanikuga.<\/span><\/div>\n<div class=\"tnsh-var\"><b>E-posti p\u00e4ringud<\/b><span>E-kirjadest saavad piletid. Vastusemallid ja prioriteedi m\u00e4\u00e4ramine.<\/span><\/div>\n<div class=\"tnsh-var\"><b>K\u00f5nedest tulnud p\u00e4ringud<\/b><span>K\u00f5ne kommentaar registreeritakse uue piletina.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Veebivestlus<\/b><span>Veebilehe vestlused j\u00f5uavad samasse loendisse ja samadesse aruannetesse.<\/span><\/div>\n<div class=\"tnsh-var\"><b>KANBAN-haldus<\/b><span>Tahvel oleku j\u00e4rgi. Olek muutub p\u00e4ringu liigutamisel.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Automaatvastused<\/b><span>Klient saab kohe kinnituse, et p\u00e4ring on k\u00e4tte saadud.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Olekud ja m\u00e4rgised<\/b><span>Igal p\u00e4ringul on olek ja teema, nii et seda saab anal\u00fc\u00fcsida.<\/span><\/div>\n<div class=\"tnsh-var\"><b>SMS klientidele<\/b><span>Automaatsed v\u00f5i isiklikud s\u00f5numid: meeldetuletused, kohtumised, kampaaniad.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Aruanded ja statistika<\/b><span>K\u00f5nede ja teeninduse n\u00e4itajad, koormus, teemade kokkuv\u00f5tted.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"tnsh-block\">\n<div class=\"tnsh-dark\">\n<h2>Kuidas HELPDesk seadistatakse<\/h2>\n<p class=\"tnsh-lead\">Neli sammu \u2014 kanalitest n\u00e4itajateni.<\/p>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Kanalid<\/b><span class=\"tnsh-step-p\">E-post, telefonis\u00fcsteem ja veebivestlus \u00fchendatakse, nii et p\u00e4ringud liiguvad \u00fchte loendisse.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Olekud ja m\u00e4rgised<\/b><span class=\"tnsh-step-p\">Olekud ja teemam\u00e4rgised m\u00e4\u00e4ratakse selle j\u00e4rgi, kuidas meeskond tegelikult t\u00f6\u00f6tab.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>Automatiseerimine<\/b><span class=\"tnsh-step-p\">Ette valmistatakse vastusemallid ja automaatvastused p\u00e4ringute k\u00e4ttesaamise kohta.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Aruanded<\/b><span class=\"tnsh-step-p\">Teie otsustate, milliseid n\u00e4itajaid j\u00e4lgida: koormus, teemad, teeninduse tempo.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>HELPDesk \u2014 korduma kippuvad k\u00fcsimused<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Millised kanalid j\u00f5uavad HELPDeski?<\/h3>\n<p>E-post, telefonik\u00f5ned, veebivestlus ja SMS. K\u00f5ik l\u00e4hevad samasse p\u00e4ringute loendisse ja statistika esitatakse koos.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas telefonik\u00f5nest saab p\u00e4ring?<\/h3>\n<p>Jah. K\u00f5ne ajal saab agent saata kommentaari otse HELPDeski \u2014 see registreerib uue pileti.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Mida agent k\u00f5ne ajal kliendi kohta n\u00e4eb?<\/h3>\n<p>Varasemate k\u00f5nede ajalugu ja kommentaarid, kontaktandmed, varasemad tellimused v\u00f5i p\u00e4ringud ning kliendi segmendim\u00e4rgised.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas p\u00e4ringute olekuid hallatakse?<\/h3>\n<p>KANBAN-tahvlil. P\u00e4ringud on paigutatud tulpadesse oleku j\u00e4rgi ja olek muutub p\u00e4ringu liigutamisel.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Millised aruanded on saadaval?<\/h3>\n<p>K\u00f5nede statistika, HELPDeski teenindusstatistika ja koondaruanded k\u00f5nede, e-posti ja veebivestluse kohta.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas saame enne ostmist proovida?<\/h3>\n<p>Jah. K\u00fcsige sellel lehel demo ja n\u00e4itame HELPDeski teie enda stsenaariumidel.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>N\u00e4itame, kuidas HELPDesk teie meeskonna jaoks t\u00f6\u00f6taks<\/h2>\n<p>\u00d6elge, milliste kanalite kaudu teie p\u00e4ringud t\u00e4na saabuvad ja kus need kaduma l\u00e4hevad \u2014 n\u00e4itame, kuidas need \u00fchte loendisse kokku tulevad.<\/p>\n<p><a class=\"tnsh-btn popmake-12876\" href=\"#book-demo\" role=\"button\">Telli demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"HELPDesk \u2013 klientide p\u00e4ringute haldus\",\"serviceType\":\"Klientide p\u00e4ringute halduss\u00fcsteem\",\"description\":\"P\u00e4ringute halduss\u00fcsteem, kus k\u00f5ned, e-kirjad, veebivestlus ja SMS koonduvad \u00fchte loendisse. 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Telli demoV\u00f5tke \u00fchendust HELPDESKUUST\u00d6\u00d6STEHTUDSissetulev k\u00f5nekommentaar \u2192 uus piletPILET LOODUD KANALIDTelefonE-postVeebivestlusSMSHELPDESK\u00fcks p\u00e4ringute loendP\u00c4RINGUDUusT\u00f6\u00f6sVastatudSuletud Mis on HELPDesk ja millise probleemi see lahendab? Klientide p\u00e4ringute halduss\u00fcsteem, kus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-12881","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/pages\/12881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/comments?post=12881"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/pages\/12881\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/ee\/wp-json\/wp\/v2\/media?parent=12881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}