{"id":12888,"date":"2026-08-25T15:20:25","date_gmt":"2026-08-25T13:20:25","guid":{"rendered":"https:\/\/3cxcloud.lt\/agent-desktop-ee\/"},"modified":"2026-09-16T23:07:05","modified_gmt":"2026-09-16T21:07:05","slug":"agent-desktop-ee","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/ee\/agent-desktop-ee\/","title":{"rendered":"Agent Desktop"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AGENT DESKTOP<\/h1>\n<p class=\"tnsh-hero-sub\">K\u00f5ik kliendikanalid, p\u00e4ringud ja aruanded \u00fches aknas<\/p>\n<p class=\"tnsh-hero-p\">Agent Desktop on 3CX Cloud LT agendi t\u00f6\u00f6koht: k\u00f5ned, e-post, Helpdeski p\u00e4ringud, veebivestlus, SMS, Facebook Messenger, WhatsApp ja Viber \u2014 \u00fches aknas. K\u00f5rval: kliendikaart kogu suhtlusajalooga, p\u00e4ringute olekud ja t\u00e4htajad, t\u00f6\u00f6aja arvestus, aruanded ja tehisintellekti abil tehtav vestlusanal\u00fc\u00fctika.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-12876\" href=\"#uzsakyti-demo\" role=\"button\">Telli demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/ee\/tasuta-prooviversioon\/\">Proovi tasuta<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 0 560 366\" role=\"img\" aria-label=\"Agendi t\u00f6\u00f6aken: vasakul kanalite nimekiri \u2014 k\u00f5ned, e-post, veebivestlus, SMS, WhatsApp ja Viber; keskel aktiivne vestlus kommentaari ja teemaga; paremal kliendikaart; all t\u00f6\u00f6aja riba.\"><rect x=\"18\" y=\"30\" width=\"524\" height=\"306\" rx=\"16\" fill=\"rgba(255,255,255,.07)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"18\" y=\"30\" width=\"524\" height=\"34\" rx=\"16\" fill=\"rgba(255,255,255,.06)\"\/><circle cx=\"42\" cy=\"47\" r=\"4.5\" fill=\"rgba(255,255,255,.34)\"\/><circle cx=\"58\" cy=\"47\" r=\"4.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"74\" cy=\"47\" r=\"4.5\" fill=\"rgba(255,255,255,.18)\"\/><text x=\"100\" y=\"52\" font-size=\"10.5\" font-weight=\"700\" fill=\"rgba(255,255,255,.72)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AGENT DESKTOP<\/text><rect x=\"34\" y=\"82\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(143,208,138,.14)\" stroke=\"rgba(143,208,138,.42)\"\/><circle cx=\"50\" cy=\"97\" r=\"3.4\" fill=\"rgb(143,208,138)\"\/><text x=\"64\" y=\"101\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">K\u00f5ned<\/text><rect x=\"34\" y=\"116\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(111,190,232,.14)\" stroke=\"rgba(111,190,232,.42)\"\/><circle cx=\"50\" cy=\"131\" r=\"3.4\" fill=\"rgb(111,190,232)\"\/><text x=\"64\" y=\"135\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">E-post<\/text><rect x=\"34\" y=\"150\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(92,214,199,.14)\" stroke=\"rgba(92,214,199,.42)\"\/><circle cx=\"50\" cy=\"165\" r=\"3.4\" fill=\"rgb(92,214,199)\"\/><text x=\"64\" y=\"169\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Veebivestlus<\/text><rect x=\"34\" y=\"184\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(243,176,94,.14)\" stroke=\"rgba(243,176,94,.42)\"\/><circle cx=\"50\" cy=\"199\" r=\"3.4\" fill=\"rgb(243,176,94)\"\/><text x=\"64\" y=\"203\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"34\" y=\"218\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(88,214,131,.14)\" stroke=\"rgba(88,214,131,.42)\"\/><circle cx=\"50\" cy=\"233\" r=\"3.4\" fill=\"rgb(88,214,131)\"\/><text x=\"64\" y=\"237\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"34\" y=\"252\" width=\"140\" height=\"30\" rx=\"8\" fill=\"rgba(150,128,252,.14)\" stroke=\"rgba(150,128,252,.42)\"\/><circle cx=\"50\" cy=\"267\" r=\"3.4\" fill=\"rgb(150,128,252)\"\/><text x=\"64\" y=\"271\" font-size=\"10\" font-weight=\"700\" fill=\"#EAF3FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"192\" y=\"82\" width=\"176\" height=\"98\" rx=\"12\" fill=\"rgba(255,255,255,.10)\" stroke=\"rgba(143,208,138,.55)\"\/><text x=\"208\" y=\"106\" font-size=\"10\" font-weight=\"800\" fill=\"#8FD08A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">VESTLUS<\/text><text x=\"208\" y=\"128\" font-size=\"11.5\" font-weight=\"700\" fill=\"#FFFFFF\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">+370 6xx xxxxx<\/text><rect x=\"208\" y=\"140\" width=\"86\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.24)\"\/><rect x=\"208\" y=\"155\" width=\"120\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"192\" y=\"192\" width=\"176\" height=\"66\" rx=\"12\" fill=\"rgba(255,255,255,.07)\" stroke=\"rgba(255,255,255,.20)\"\/><text x=\"208\" y=\"214\" font-size=\"10\" font-weight=\"800\" fill=\"rgba(255,255,255,.62)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">KOMMENTAAR<\/text><rect x=\"208\" y=\"224\" width=\"118\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"208\" y=\"238\" width=\"64\" height=\"14\" rx=\"7\" fill=\"rgba(243,176,94,.24)\" stroke=\"rgba(243,176,94,.5)\"\/><text x=\"216\" y=\"248\" font-size=\"8.5\" font-weight=\"700\" fill=\"#F3B05E\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Teema<\/text><rect x=\"384\" y=\"82\" width=\"142\" height=\"176\" rx=\"12\" fill=\"rgba(255,255,255,.09)\" stroke=\"rgba(111,190,232,.45)\"\/><text x=\"400\" y=\"106\" font-size=\"10\" font-weight=\"800\" fill=\"#6FBEE8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">KLIENT<\/text><rect x=\"400\" y=\"124\" width=\"110\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.30)\"\/><rect x=\"400\" y=\"142\" width=\"88\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"400\" y=\"160\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"400\" y=\"178\" width=\"110\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"400\" y=\"196\" width=\"88\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"400\" y=\"214\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"400\" y=\"232\" width=\"110\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"34\" y=\"292\" width=\"492\" height=\"38\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.16)\"\/><text x=\"60\" y=\"316\" font-size=\"9.5\" font-weight=\"700\" fill=\"rgba(255,255,255,.62)\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Sisse logitud<\/text><text x=\"180\" y=\"316\" font-size=\"9.5\" font-weight=\"700\" fill=\"rgba(255,255,255,.62)\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Paus<\/text><text x=\"280\" y=\"316\" font-size=\"9.5\" font-weight=\"700\" fill=\"rgba(255,255,255,.62)\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">P\u00e4rast k\u00f5net<\/text><text x=\"410\" y=\"316\" font-size=\"9.5\" font-weight=\"700\" fill=\"rgba(255,255,255,.62)\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kokku t\u00f6\u00f6tatud<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsadt\">\n<h2>K\u00f5ik \u00fches aknas<\/h2>\n<p class=\"tnsadt-lead\">K\u00f5ik p\u00e4ringud \u00fches kohas \u2014 \u00fcksk\u00f5ik millise kanali kaudu klient p\u00f6\u00f6rdub.<\/p>\n<ul class=\"tnsadt-row\">\n<li><a class=\"tnsadt-btn\" href=\"https:\/\/3cxcloud.lt\/ee\/helpdesk-paringute-haldus\/\" style=\"--c:#1B93D1;--cb:rgba(27,147,209,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><rect x=\"3\" y=\"4\" width=\"5.4\" height=\"16\" rx=\"1.6\"\/><rect x=\"9.3\" y=\"4\" width=\"5.4\" height=\"11\" rx=\"1.6\"\/><rect x=\"15.6\" y=\"4\" width=\"5.4\" height=\"8\" rx=\"1.6\"\/><\/svg><\/span><span class=\"tnsadt-eb\">KANBAN<\/span><span class=\"tnsadt-t\">P\u00e4ringute haldus<\/span><span class=\"tnsadt-d\">K\u00f5ik p\u00e4ringud \u00fchel tahvlil oleku j\u00e4rgi \u2014 n\u00e4ha on, mis on uus, mis t\u00f6\u00f6s ja mis ootab.<\/span><\/a><\/li>\n<li><a class=\"tnsadt-btn\" href=\"#sek-timeline\" style=\"--c:#12A594;--cb:rgba(18,165,148,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><path d=\"M6 3v18\" stroke-linecap=\"round\"\/><circle cx=\"6\" cy=\"7\" r=\"2.4\" fill=\"currentColor\" stroke=\"none\"\/><circle cx=\"6\" cy=\"17\" r=\"2.4\" fill=\"currentColor\" stroke=\"none\"\/><path d=\"M11 7h9M11 17h6\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"tnsadt-eb\">TIMELINE<\/span><span class=\"tnsadt-t\">Kliendi teave \u00fches kohas<\/span><span class=\"tnsadt-d\">K\u00f5ned, kirjad ja s\u00f5numid \u2014 \u00fcks lint sama kliendi juures.<\/span><\/a><\/li>\n<li><a class=\"tnsadt-btn\" href=\"https:\/\/3cxcloud.lt\/ee\/vastamata-konede-kasitlemine\/\" style=\"--c:#E08A2B;--cb:rgba(224,138,43,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><path d=\"M4.6 5.2c-.5 3.4 1 6.9 3.7 9.6 2.7 2.7 6.2 4.2 9.6 3.7l1.6-2.6-3.9-2.2-2 1.7c-1.6-.9-3-2.3-3.9-3.9l1.7-2L9.2 5.6z\" stroke-linejoin=\"round\"\/><path d=\"M20.6 4.4l-4.6 4.6M16 4.4h4.6V9\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"tnsadt-eb\">VASTAMATA K\u00d5NED<\/span><span class=\"tnsadt-t\">Vastamata k\u00f5nede haldus<\/span><span class=\"tnsadt-d\">N\u00e4itab ainult teenindamata k\u00f5nesid, et \u00fckski ei j\u00e4\u00e4ks vastuseta.<\/span><\/a><\/li>\n<li><a class=\"tnsadt-btn\" href=\"https:\/\/3cxcloud.lt\/ee\/ai-vestlusrobot\/\" style=\"--c:#7A5AF8;--cb:rgba(122,90,248,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><rect x=\"3.4\" y=\"5\" width=\"17.2\" height=\"12\" rx=\"3.4\"\/><path d=\"M8.4 17L7 20.4 11.6 17\" stroke-linejoin=\"round\"\/><path d=\"M12 8l.9 2.1 2.1.9-2.1.9L12 14l-.9-2.1-2.1-.9 2.1-.9z\" fill=\"currentColor\" stroke=\"none\"\/><\/svg><\/span><span class=\"tnsadt-eb\">AI VESTLUSROBOT<\/span><span class=\"tnsadt-t\">Vastab ka ilma agendita<\/span><span class=\"tnsadt-d\">T\u00fc\u00fcpk\u00fcsimused lahendab ise ja annab vestluse edasi kogu kontekstiga.<\/span><\/a><\/li>\n<li><a class=\"tnsadt-btn\" href=\"https:\/\/3cxcloud.lt\/ee\/ai-koneanaluutika\/\" style=\"--c:#4E9B3C;--cb:rgba(78,155,60,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><path d=\"M4 20h16\" stroke-linecap=\"round\"\/><rect x=\"5.6\" y=\"12\" width=\"3\" height=\"5.4\" rx=\"1\"\/><rect x=\"10.5\" y=\"8\" width=\"3\" height=\"9.4\" rx=\"1\"\/><rect x=\"15.4\" y=\"4.4\" width=\"3\" height=\"13\" rx=\"1\"\/><\/svg><\/span><span class=\"tnsadt-eb\">AI ANAL\u00dc\u00dcTIKA<\/span><span class=\"tnsadt-t\">Vestlusest saab tekst<\/span><span class=\"tnsadt-d\">Kokkuv\u00f5te, meeleolu ja m\u00e4rks\u00f5nad \u2014 ilma k\u00e4sitsi kuulamata.<\/span><\/a><\/li>\n<li><a class=\"tnsadt-btn\" href=\"https:\/\/3cxcloud.lt\/ee\/nps-ja-csat\/\" style=\"--c:#E0584F;--cb:rgba(224,88,79,.12)\"><span class=\"tnsadt-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\"><path d=\"M4 17.4a8 8 0 0 1 16 0\" stroke-linecap=\"round\"\/><path d=\"M12 17.4 16.4 11.4\" stroke-linecap=\"round\"\/><circle cx=\"12\" cy=\"17.4\" r=\"1.7\" fill=\"currentColor\" stroke=\"none\"\/><\/svg><\/span><span class=\"tnsadt-eb\">NPS<\/span><span class=\"tnsadt-t\">Klientide hinnangud<\/span><span class=\"tnsadt-d\">Hinnang p\u00e4rast vestlust, neist aga \u2014 \u00fcks arv koos suunaga ajas.<\/span><\/a><\/li>\n<\/ul>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnsadt-anchor\" id=\"sek-view\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 230\" role=\"img\" aria-label=\"Sisenev k\u00f5ne avab kliendikaardi ja p\u00e4rast vestlust j\u00e4\u00e4b kommentaar koos teemaga.\"><defs><marker id=\"agH1\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">\u00dcKS AKEN<\/text><rect x=\"10\" y=\"74\" width=\"128\" height=\"62\" rx=\"10\" class=\"h-node\"\/><text x=\"74\" y=\"102\" class=\"h-lbl\">K\u00f5ne<\/text><text x=\"74\" y=\"119\" class=\"h-lbl h-lbl--s\">sisenev v\u00f5i v\u00e4ljuv<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M138 105 L192 105\" marker-end=\"url(#agH1)\"\/><rect x=\"200\" y=\"62\" width=\"160\" height=\"86\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"280\" y=\"94\" class=\"h-lbl\">KLIENDIKAART<\/text><text x=\"280\" y=\"112\" class=\"h-lbl h-lbl--s\">aadress, teenused,<\/text><text x=\"280\" y=\"128\" class=\"h-lbl h-lbl--s\">v\u00f5lad ja muu<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M360 105 L418 105\" marker-end=\"url(#agH1)\"\/><rect x=\"426\" y=\"74\" width=\"126\" height=\"62\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"489\" y=\"102\" class=\"h-lbl\">Kommentaar<\/text><text x=\"489\" y=\"119\" class=\"h-lbl h-lbl--s\">ja vestluse teema<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 148 L280 178\" marker-end=\"url(#agH1)\"\/><rect x=\"196\" y=\"184\" width=\"168\" height=\"32\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"280\" y=\"204\" class=\"h-lbl h-lbl--s\">Teadmiste puu k\u00e4ep\u00e4rast<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Mida agent n\u00e4eb, kui t\u00f5stab toru?<\/h2>\n<p class=\"tnsh-lead\">Kliendikaart avaneb koos k\u00f5nega ja p\u00e4rast vestlust j\u00e4\u00e4vad kommentaar ning teema.<\/p>\n<ul class=\"tnsh-check\">\n<li>Kliendikaarte luuakse ja hallatakse samas s\u00fcsteemis<\/li>\n<li>Kliendi teave: aadress, teenused, v\u00f5lad ja muu<\/li>\n<li>Kommentaarid p\u00e4rast k\u00f5net ja vestluse m\u00e4rgised<\/li>\n<li>Teadmiste puu ning teade sisenevate ja v\u00e4ljuvate k\u00f5nede salvestamisest<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-timeline\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 306\" role=\"img\" aria-label=\"Kliendi ajaloo lint: k\u00f5ne, e-kiri, veebivestlus, SMS ja p\u00e4ring liiguvad \u00fches lindis ning k\u00f5ik kirjed j\u00e4\u00e4vad samale kliendikaardile.\"><defs><marker id=\"agH2\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">\u00dcHE KLIENDI AJALUGU<\/text><path d=\"M150 44 L150 246\" stroke=\"#DCE6EE\" stroke-width=\"2\" stroke-linecap=\"round\"\/><text x=\"126\" y=\"67\" font-size=\"10.5\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">K\u00f5ne<\/text><circle cx=\"150\" cy=\"62\" r=\"6.5\" fill=\"#4E9B3C\"\/><circle cx=\"150\" cy=\"62\" r=\"11\" fill=\"none\" stroke=\"#4E9B3C\" stroke-opacity=\".28\" stroke-width=\"2\"\/><rect x=\"174\" y=\"45\" width=\"302\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"190\" y=\"67\" font-size=\"11\" font-weight=\"600\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">P\u00e4ring teenuse kohta<\/text><text x=\"126\" y=\"113\" font-size=\"10.5\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">E-kiri<\/text><circle cx=\"150\" cy=\"108\" r=\"6.5\" fill=\"#1B93D1\"\/><circle cx=\"150\" cy=\"108\" r=\"11\" fill=\"none\" stroke=\"#1B93D1\" stroke-opacity=\".28\" stroke-width=\"2\"\/><rect x=\"174\" y=\"91\" width=\"302\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"190\" y=\"113\" font-size=\"11\" font-weight=\"600\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Vastus dokumendiga<\/text><text x=\"126\" y=\"159\" font-size=\"10.5\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Veebivestlus<\/text><circle cx=\"150\" cy=\"154\" r=\"6.5\" fill=\"#12A594\"\/><circle cx=\"150\" cy=\"154\" r=\"11\" fill=\"none\" stroke=\"#12A594\" stroke-opacity=\".28\" stroke-width=\"2\"\/><rect x=\"174\" y=\"137\" width=\"302\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"190\" y=\"159\" font-size=\"11\" font-weight=\"600\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kliendi t\u00e4psustus<\/text><text x=\"126\" y=\"205\" font-size=\"10.5\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><circle cx=\"150\" cy=\"200\" r=\"6.5\" fill=\"#E08A2B\"\/><circle cx=\"150\" cy=\"200\" r=\"11\" fill=\"none\" stroke=\"#E08A2B\" stroke-opacity=\".28\" stroke-width=\"2\"\/><rect x=\"174\" y=\"183\" width=\"302\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"190\" y=\"205\" font-size=\"11\" font-weight=\"600\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Meeldetuletus t\u00e4htajast<\/text><text x=\"126\" y=\"251\" font-size=\"10.5\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">P\u00e4ring<\/text><circle cx=\"150\" cy=\"246\" r=\"6.5\" fill=\"#7A5AF8\"\/><circle cx=\"150\" cy=\"246\" r=\"11\" fill=\"none\" stroke=\"#7A5AF8\" stroke-opacity=\".28\" stroke-width=\"2\"\/><rect x=\"174\" y=\"229\" width=\"302\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"190\" y=\"251\" font-size=\"11\" font-weight=\"600\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Suletud, kommentaariga<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 258 L280 274\" marker-end=\"url(#agH2)\"\/><rect x=\"120\" y=\"268\" width=\"320\" height=\"32\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"280\" y=\"288\" class=\"h-lbl h-lbl--s\">K\u00f5ik \u2014 samal kliendikaardil<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas on n\u00e4ha kogu kliendiga suhtlemise ajalugu?<\/h2>\n<p class=\"tnsh-lead\">Iga kontakt \u2014 k\u00f5ne, kiri, vestlus v\u00f5i s\u00f5num \u2014 j\u00e4\u00e4b \u00fchte kliendi ajaloo linti. Agent n\u00e4eb, millest on juba r\u00e4\u00e4gitud, ja klient ei pea end kordama.<\/p>\n<ul class=\"tnsh-check\">\n<li>\u00dcks ajaloo lint k\u00f5igi kanalite jaoks, mitte eraldi nimekirjad iga\u00fchele<\/li>\n<li>Iga kirje juures \u2014 kommentaar, teema ja kes teenindas<\/li>\n<li>K\u00f5ne salvestis ja kirjavahetus on k\u00e4ttesaadavad samast kohast<\/li>\n<li>Otsing kommentaaride ja m\u00e4rgiste j\u00e4rgi leiab vajaliku vestluse<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-tickets\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 268\" role=\"img\" aria-label=\"P\u00e4ringu teekond olekute kaudu uuest lahendatuni, koos t\u00e4htaja meeldetuletuste, reeglite j\u00e4rgi eskaleerimise ja automaatse v\u00f5i k\u00e4sitsi m\u00e4\u00e4ramisega.\"><defs><marker id=\"agH3\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">P\u00c4RINGU TEEKOND<\/text><rect x=\"14\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"70\" y=\"71\" class=\"h-lbl h-lbl--s\">Uus<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M126 66 L168 66\" marker-end=\"url(#agH3)\"\/><rect x=\"158\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node--ai\"\/><text x=\"214\" y=\"71\" class=\"h-lbl h-lbl--s\">T\u00f6\u00f6s<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M270 66 L312 66\" marker-end=\"url(#agH3)\"\/><rect x=\"302\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"358\" y=\"71\" class=\"h-lbl h-lbl--s\">Ootab klienti<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M414 66 L456 66\" marker-end=\"url(#agH3)\"\/><rect x=\"446\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"502\" y=\"71\" class=\"h-lbl h-lbl--s\">Lahendatud<\/text><path class=\"h-arrow\" d=\"M144 88 L144 140\" marker-end=\"url(#agH3)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M416 88 L416 140\" marker-end=\"url(#agH3)\"\/><rect x=\"14\" y=\"146\" width=\"260\" height=\"44\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"144\" y=\"173\" class=\"h-lbl h-lbl--s\">T\u00e4htaeg ja meeldetuletused<\/text><rect x=\"286\" y=\"146\" width=\"260\" height=\"44\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"416\" y=\"173\" class=\"h-lbl h-lbl--s\">Eskaleerimine reeglite j\u00e4rgi<\/text><rect x=\"14\" y=\"212\" width=\"532\" height=\"40\" rx=\"8\" class=\"h-node\"\/><text x=\"280\" y=\"237\" class=\"h-lbl h-lbl--s\">M\u00e4\u00e4ramine: automaatne reeglite j\u00e4rgi v\u00f5i k\u00e4sitsi<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas hallatakse klientide p\u00e4ringuid?<\/h2>\n<p class=\"tnsh-lead\">P\u00e4ringud, intsidendid ja teenindusjuhtumid registreeritakse \u00fches s\u00fcsteemis ning nende olek ja t\u00e4htaeg on n\u00e4ha ilma eraldi k\u00fcsimata.<\/p>\n<ul class=\"tnsh-check\">\n<li>P\u00e4ringute olekud ja t\u00e4itmise t\u00e4htajad koos meeldetuletustega<\/li>\n<li>SLA kontroll ja eskaleerimine eelnevalt kokku lepitud reeglite j\u00e4rgi<\/li>\n<li>M\u00e4\u00e4ramine t\u00f6\u00f6tajatele automaatselt reeglite j\u00e4rgi v\u00f5i k\u00e4sitsi<\/li>\n<li>Korduvad toimingud automatiseeritakse: olekud, vastused, m\u00e4\u00e4ramised<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-kanban\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 300\" role=\"img\" aria-label=\"KANBAN tahvel: neli veergu oleku j\u00e4rgi \u2014 uus, t\u00f6\u00f6s, ootab klienti ja tehtud. Igal kaardil on n\u00e4ha teema ja vastutav t\u00f6\u00f6taja ning olekut muudetakse kaardi liigutamisega teise veergu.\"><defs><marker id=\"agH4\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">P\u00c4RINGUTE TAHVEL<\/text><rect x=\"14\" y=\"34\" width=\"128\" height=\"214\" rx=\"10\" fill=\"#F5F9FC\" stroke=\"#E2EAF2\"\/><text x=\"26\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Uus<\/text><text x=\"130\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#6C7F92\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">2<\/text><rect x=\"24\" y=\"66\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#D9E1E9\"\/><rect x=\"32\" y=\"76\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#E3F0FB\"\/><text x=\"63\" y=\"87\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Arved<\/text><circle cx=\"112\" cy=\"83\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"112\" y=\"86\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"32\" y=\"100\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"32\" y=\"111\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><rect x=\"24\" y=\"138\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#D9E1E9\"\/><rect x=\"32\" y=\"148\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#E6F4E8\"\/><text x=\"63\" y=\"159\" font-size=\"8\" font-weight=\"700\" fill=\"#2C6B34\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Tehniline<\/text><circle cx=\"112\" cy=\"155\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"112\" y=\"158\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"32\" y=\"172\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"32\" y=\"183\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><rect x=\"150\" y=\"34\" width=\"128\" height=\"214\" rx=\"10\" fill=\"#F5F9FC\" stroke=\"#E2EAF2\"\/><text x=\"162\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">T\u00f6\u00f6s<\/text><text x=\"266\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#6C7F92\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">2<\/text><rect x=\"160\" y=\"66\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#D9E1E9\"\/><rect x=\"168\" y=\"76\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#E6F4E8\"\/><text x=\"199\" y=\"87\" font-size=\"8\" font-weight=\"700\" fill=\"#2C6B34\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Tehniline<\/text><circle cx=\"248\" cy=\"83\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"248\" y=\"86\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"168\" y=\"100\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"168\" y=\"111\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><rect x=\"160\" y=\"138\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#EAF4FB\" stroke=\"#1B93D1\" stroke-width=\"1.6\" stroke-dasharray=\"5 4\"\/><rect x=\"168\" y=\"148\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#FCEEDC\"\/><text x=\"199\" y=\"159\" font-size=\"8\" font-weight=\"700\" fill=\"#8A5A16\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Tellimus<\/text><circle cx=\"248\" cy=\"155\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"248\" y=\"158\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"168\" y=\"172\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"168\" y=\"183\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><rect x=\"286\" y=\"34\" width=\"128\" height=\"214\" rx=\"10\" fill=\"#F5F9FC\" stroke=\"#E2EAF2\"\/><text x=\"298\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Ootab<\/text><text x=\"402\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#6C7F92\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">1<\/text><rect x=\"296\" y=\"66\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#D9E1E9\"\/><rect x=\"304\" y=\"76\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#FCEEDC\"\/><text x=\"335\" y=\"87\" font-size=\"8\" font-weight=\"700\" fill=\"#8A5A16\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Tellimus<\/text><circle cx=\"384\" cy=\"83\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"384\" y=\"86\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"304\" y=\"100\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"304\" y=\"111\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><rect x=\"422\" y=\"34\" width=\"128\" height=\"214\" rx=\"10\" fill=\"#F5F9FC\" stroke=\"#E2EAF2\"\/><text x=\"434\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Tehtud<\/text><text x=\"538\" y=\"54\" font-size=\"10\" font-weight=\"700\" fill=\"#6C7F92\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">1<\/text><rect x=\"432\" y=\"66\" width=\"108\" height=\"62\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#D9E1E9\"\/><rect x=\"440\" y=\"76\" width=\"62\" height=\"15\" rx=\"7.5\" fill=\"#ECEDF3\"\/><text x=\"471\" y=\"87\" font-size=\"8\" font-weight=\"700\" fill=\"#4B5468\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Muu<\/text><circle cx=\"520\" cy=\"83\" r=\"9\" fill=\"#DCEBF7\"\/><text x=\"520\" y=\"86\" font-size=\"8\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">AG<\/text><rect x=\"440\" y=\"100\" width=\"82\" height=\"5\" rx=\"2.5\" fill=\"#C9D6E2\"\/><rect x=\"440\" y=\"111\" width=\"54\" height=\"5\" rx=\"2.5\" fill=\"#DCE5EE\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M268 252 L268 266 L486 266 L486 254\" fill=\"none\" marker-end=\"url(#agH4)\"\/><text x=\"280\" y=\"290\" class=\"h-lbl h-lbl--s\">Liigutasid \u2014 olek muutus<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Milline n\u00e4eb v\u00e4lja p\u00e4ringute tahvel (KANBAN)?<\/h2>\n<p class=\"tnsh-lead\">K\u00f5ik p\u00e4ringud on seatud veergudesse oleku j\u00e4rgi \u2014 \u00fchel ekraanil, ilma filtrite ja otsinguta. Kaart liigutatakse teise veergu ja sama tegevusega muutub olek, nii et eraldi ei ole vaja midagi m\u00e4rkida.<\/p>\n<ul class=\"tnsh-check\">\n<li>Veerud on olekud: uus, t\u00f6\u00f6s, ootab klienti, tehtud<\/li>\n<li>Kaardil on n\u00e4ha teema ja vastutav t\u00f6\u00f6taja, nii et keegi ei pea k\u00fcsima, kes mida v\u00f5tab<\/li>\n<li>Kaart s\u00fcnnib igast kanalist: k\u00f5ne kommentaarist, kirjast, veebivestlusest v\u00f5i SMS-ist<\/li>\n<li>Klient saab kohe automaatse kinnituse, et p\u00e4ring on vastu v\u00f5etud<\/li>\n<li>Veeru k\u00f5rgus n\u00e4itab kuhjumist: kus j\u00e4rjekord kasvab, seal on kitsaskoht<\/li>\n<li>Samad teemad ja olekud koondatakse aruanneteks \u2014 kui palju saabus ja kui palju lahendati<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-chat\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 316\" role=\"img\" aria-label=\"Veebilehe vestlus j\u00f5uab agendini koos teatega. Agent kas vastab kohe v\u00f5i teeb vestlusest p\u00e4ringu, mis KANBAN-tahvlil suunatakse kindlale agendile v\u00f5i antakse teisele \u00fcle, ning sellest luuakse \u00fclesanded ja alam\u00fclesanded.\"><defs><marker id=\"agChat\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">VESTLUSEST SAAB P\u00c4RING<\/text><rect x=\"14\" y=\"38\" width=\"152\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"90\" y=\"65\" class=\"h-lbl h-lbl--s\">Veebivestlus<\/text><path class=\"h-arrow\" d=\"M166 60 L200 60\" marker-end=\"url(#agChat)\"\/><rect x=\"204\" y=\"38\" width=\"152\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"280\" y=\"65\" class=\"h-lbl h-lbl--s\">Teade<\/text><path class=\"h-arrow\" d=\"M356 60 L390 60\" marker-end=\"url(#agChat)\"\/><rect x=\"394\" y=\"38\" width=\"152\" height=\"44\" rx=\"8\" class=\"h-node--ai\"\/><text x=\"470\" y=\"65\" class=\"h-lbl h-lbl--s\">Agent<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M470 82 L470 116\" marker-end=\"url(#agChat)\"\/><path class=\"h-arrow\" d=\"M470 82 L470 98 L137 98 L137 116\" fill=\"none\" marker-end=\"url(#agChat)\"\/><rect x=\"370\" y=\"122\" width=\"200\" height=\"42\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"470\" y=\"148\" class=\"h-lbl h-lbl--s\">P\u00e4ring<\/text><rect x=\"14\" y=\"122\" width=\"246\" height=\"42\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"137\" y=\"148\" class=\"h-lbl h-lbl--s\">Vastab kohe<\/text><path class=\"h-arrow\" d=\"M470 164 L470 180 L143 180 L143 196\" fill=\"none\" marker-end=\"url(#agChat)\"\/><path class=\"h-arrow\" d=\"M470 164 L470 180 L417 180 L417 196\" fill=\"none\" marker-end=\"url(#agChat)\"\/><rect x=\"14\" y=\"202\" width=\"258\" height=\"42\" rx=\"8\" class=\"h-node\"\/><text x=\"143\" y=\"228\" class=\"h-lbl h-lbl--s\">Kindlale agendile<\/text><rect x=\"288\" y=\"202\" width=\"258\" height=\"42\" rx=\"8\" class=\"h-node\"\/><text x=\"417\" y=\"228\" class=\"h-lbl h-lbl--s\">Teisele agendile<\/text><path class=\"h-arrow\" d=\"M143 244 L143 258 L417 258 L417 244\" fill=\"none\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M280 258 L280 270\" marker-end=\"url(#agChat)\"\/><rect x=\"14\" y=\"276\" width=\"532\" height=\"36\" rx=\"8\" class=\"h-node\"\/><text x=\"280\" y=\"299\" class=\"h-lbl h-lbl--s\">\u00dclesanded ja alam\u00fclesanded<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas veebivestlused j\u00f5uavad Agent Desktopi?<\/h2>\n<p class=\"tnsh-lead\">Veebivestluse s\u00f5numid ja AI-vestlusroboti vestlused j\u00f5uavad otse agendi aknasse. Agent saab teate ja v\u00f5ib kohe vastata, aga kui k\u00fcsimus n\u00f5uab t\u00f6\u00f6d, muutub sama vestlus p\u00e4ringuks.<\/p>\n<ul class=\"tnsh-check\">\n<li>Veebilehe vestlusaknast tulnud s\u00f5num j\u00f5uab sinna, kus on k\u00f5ned ja e-kirjad<\/li>\n<li>Agent saab teate uue vestluse kohta ja n\u00e4eb, et klient ootab vastust<\/li>\n<li>AI-vestlusrobot v\u00f5ib vastata esimesena ja hakkama saamata annab vestluse kogu kirjavahetusega agendile \u00fcle<\/li>\n<li>Tavap\u00e4rase k\u00fcsimuse lahendab agent kohe vestluses \u2014 midagi eraldi registreerida ei ole vaja<\/li>\n<li>T\u00f6\u00f6d n\u00f5udev vestlus muutub \u00fche toiminguga p\u00e4ringuks koos kogu kirjavahetusega<\/li>\n<li>KANBAN-tahvlil suunatakse p\u00e4ring kindlale agendile v\u00f5i antakse kogu kontekstiga teisele \u00fcle<\/li>\n<li>P\u00e4ringust luuakse \u00fclesanded ja alam\u00fclesanded, kui t\u00f6\u00f6 tuleb jagada mitmeks sammuks<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-calls\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 268\" role=\"img\" aria-label=\"V\u00e4ljuvate k\u00f5nede nimekiri laaditakse impordiga v\u00f5i API kaudu, sisenevad liiguvad j\u00e4rjekorra ja jaotusreeglite kaudu vaba agendi juurde ning vestlused salvestatakse ja vaadatakse \u00fcle.\"><defs><marker id=\"agH5\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">SISENEVAD JA V\u00c4LJUVAD<\/text><rect x=\"14\" y=\"44\" width=\"210\" height=\"44\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"119\" y=\"71\" class=\"h-lbl h-lbl--s\">Nimekiri: import v\u00f5i API<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M224 66 L254 66\" marker-end=\"url(#agH5)\"\/><rect x=\"256\" y=\"44\" width=\"180\" height=\"44\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"346\" y=\"71\" class=\"h-lbl h-lbl--s\">V\u00e4ljuvad k\u00f5ned<\/text><rect x=\"14\" y=\"116\" width=\"170\" height=\"44\" rx=\"10\" class=\"h-node\"\/><text x=\"99\" y=\"143\" class=\"h-lbl h-lbl--s\">Sisenev k\u00f5ne<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M184 138 L212 138\" marker-end=\"url(#agH5)\"\/><rect x=\"214\" y=\"116\" width=\"150\" height=\"44\" rx=\"8\" class=\"h-node--ai\"\/><text x=\"289\" y=\"143\" class=\"h-lbl h-lbl--s\">J\u00e4rjekord ja reeglid<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M364 138 L392 138\" marker-end=\"url(#agH5)\"\/><rect x=\"394\" y=\"116\" width=\"152\" height=\"44\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"470\" y=\"143\" class=\"h-lbl h-lbl--s\">Vaba agent<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M346 88 L346 104\" marker-end=\"url(#agH5)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M280 168 L280 200\" marker-end=\"url(#agH5)\"\/><rect x=\"130\" y=\"206\" width=\"300\" height=\"44\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"280\" y=\"233\" class=\"h-lbl h-lbl--s\">Salvestus ja \u00fclevaatus<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas juhitakse sisenevaid ja v\u00e4ljuvaid k\u00f5nesid?<\/h2>\n<p class=\"tnsh-lead\">V\u00e4ljuvate k\u00f5nede nimekirjad laaditakse impordiga v\u00f5i liidese kaudu ning sisenevad jaotatakse teie m\u00e4\u00e4ratud reeglite j\u00e4rgi.<\/p>\n<ul class=\"tnsh-check\">\n<li>K\u00f5nenimekirjad laaditakse impordiga v\u00f5i API kaudu teie s\u00fcsteemist<\/li>\n<li>K\u00f5nej\u00e4rjekorrad ja jaotamine m\u00e4\u00e4ratud reeglite j\u00e4rgi<\/li>\n<li>Vestluste salvestamine ja \u00fclevaatamine samalt t\u00f6\u00f6kohalt<\/li>\n<li>Automaatvalija ja automaatsed tagasihelistamised vastamata k\u00f5nedele<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-channels\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 250\" role=\"img\" aria-label=\"K\u00f5ned, e-post, veebivestlus, SMS, WhatsApp, Viber ja Facebook Messenger koondatakse \u00fchte agendi aknasse.\"><defs><marker id=\"agH6\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">K\u00d5IK KANALID \u2014 \u00dcKS AKEN<\/text><rect x=\"12\" y=\"40\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"70\" y=\"62\" class=\"h-lbl h-lbl--s\">K\u00f5ned<\/text><path class=\"h-arrow\" d=\"M70 74 L70 104\" marker-end=\"url(#agH6)\"\/><rect x=\"152\" y=\"40\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"210\" y=\"62\" class=\"h-lbl h-lbl--s\">E-post<\/text><path class=\"h-arrow\" d=\"M210 74 L210 104\" marker-end=\"url(#agH6)\"\/><rect x=\"292\" y=\"40\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"350\" y=\"62\" class=\"h-lbl h-lbl--s\">Veebivestlus<\/text><path class=\"h-arrow\" d=\"M350 74 L350 104\" marker-end=\"url(#agH6)\"\/><rect x=\"432\" y=\"40\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"490\" y=\"62\" class=\"h-lbl h-lbl--s\">SMS<\/text><path class=\"h-arrow\" d=\"M490 74 L490 104\" marker-end=\"url(#agH6)\"\/><rect x=\"40\" y=\"196\" width=\"130\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"105\" y=\"218\" class=\"h-lbl h-lbl--s\">WhatsApp<\/text><path class=\"h-arrow\" d=\"M105 196 L105 166\" marker-end=\"url(#agH6)\"\/><rect x=\"220\" y=\"196\" width=\"130\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"285\" y=\"218\" class=\"h-lbl h-lbl--s\">Viber<\/text><path class=\"h-arrow\" d=\"M285 196 L285 166\" marker-end=\"url(#agH6)\"\/><rect x=\"366\" y=\"196\" width=\"160\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"446\" y=\"218\" class=\"h-lbl h-lbl--s\">Facebook Messenger<\/text><path class=\"h-arrow\" d=\"M446 196 L446 166\" marker-end=\"url(#agH6)\"\/><rect x=\"120\" y=\"108\" width=\"320\" height=\"56\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"280\" y=\"132\" class=\"h-lbl\">AGENT DESKTOP<\/text><text x=\"280\" y=\"150\" class=\"h-lbl h-lbl--s\">\u00fcks j\u00e4rjekord, \u00fcks ajalugu<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Milliste kanalite kaudu kliente teenindatakse?<\/h2>\n<p class=\"tnsh-lead\">K\u00f5ik kanalid koonduvad samasse aknasse, nii et agent ei pea programmide vahel h\u00fcplema.<\/p>\n<ul class=\"tnsh-check\">\n<li>Telefon, e-post ja vestlused \u00fchel t\u00f6\u00f6kohal<\/li>\n<li>Veebivestlus, SMS ja sotsiaalmeedia kanalid, nende seas Facebook Messenger<\/li>\n<li>Videokonverentsid ekraani jagamisega, wallboard ja dokumentide jagamine<\/li>\n<li>K\u00f5igi kanalite ajalugu j\u00e4\u00e4b sama kliendi juurde<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-im\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 236\" role=\"img\" aria-label=\"WhatsAppi ja Viberi s\u00f5numid jaotatakse agentidele, vastatakse mallidega ja kliendi ajalugu s\u00e4ilitatakse.\"><defs><marker id=\"agH7\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">WHATSAPP JA VIBER<\/text><rect x=\"12\" y=\"52\" width=\"140\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"82\" y=\"79\" class=\"h-lbl h-lbl--s\">Kliendi s\u00f5num<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M152 74 L206 74\" marker-end=\"url(#agH7)\"\/><rect x=\"214\" y=\"44\" width=\"150\" height=\"60\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"289\" y=\"70\" class=\"h-lbl\">JAOTAMINE<\/text><text x=\"289\" y=\"88\" class=\"h-lbl h-lbl--s\">automaatne<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M364 74 L418 74\" marker-end=\"url(#agH7)\"\/><rect x=\"426\" y=\"52\" width=\"126\" height=\"44\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"489\" y=\"79\" class=\"h-lbl h-lbl--s\">Agent vastab<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M289 104 L289 140\" marker-end=\"url(#agH7)\"\/><rect x=\"96\" y=\"146\" width=\"176\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"184\" y=\"168\" class=\"h-lbl h-lbl--s\">Kiirvastuste mallid<\/text><rect x=\"300\" y=\"146\" width=\"176\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"388\" y=\"168\" class=\"h-lbl h-lbl--s\">Failid ja meedia<\/text><rect x=\"150\" y=\"192\" width=\"260\" height=\"32\" rx=\"8\" class=\"h-node\"\/><text x=\"280\" y=\"212\" class=\"h-lbl h-lbl--s\">Konteksti ja ajaloo s\u00e4ilitamine<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas teenindatakse WhatsAppi ja Viberi s\u00f5numeid?<\/h2>\n<p class=\"tnsh-lead\">Kirjavahetus on tsentraliseeritud: s\u00f5numid jaotatakse agentidele ja ajalugu on tervikuna n\u00e4ha.<\/p>\n<ul class=\"tnsh-check\">\n<li>\u00dche akna p\u00f5him\u00f5te ja tsentraliseeritud kirjavahetus<\/li>\n<li>WhatsApp Business API ja kiirvastuste mallid<\/li>\n<li>Failide ja meedia haldus ning konteksti s\u00e4ilitamine<\/li>\n<li>Automaatne jaotamine, olekute haldus ja ennetavad teavitused<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-time\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"T\u00f6\u00f6aja riba: sisselogimine, pausid, t\u00f6\u00f6 p\u00e4rast k\u00f5net, l\u00f5una ja v\u00e4ljalogimine ning neist \u2014 kokku t\u00f6\u00f6tatud.\"><defs><marker id=\"agH8\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">T\u00d6\u00d6AJA ARVESTUS<\/text><rect x=\"24\" y=\"46\" width=\"512\" height=\"34\" rx=\"8\" fill=\"#EDF3F8\"\/><rect x=\"24\" y=\"46\" width=\"150\" height=\"34\" rx=\"8\" fill=\"#4E9B3C\" opacity=\".85\"\/><text x=\"99\" y=\"68\" font-size=\"9.5\" font-weight=\"800\" fill=\"#FFFFFF\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">T\u00f6\u00f6<\/text><rect x=\"178\" y=\"46\" width=\"54\" height=\"34\" rx=\"8\" fill=\"#E08A2B\" opacity=\".85\"\/><text x=\"205\" y=\"68\" font-size=\"9.5\" font-weight=\"800\" fill=\"#FFFFFF\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Paus<\/text><rect x=\"236\" y=\"46\" width=\"84\" height=\"34\" rx=\"8\" fill=\"#1B93D1\" opacity=\".85\"\/><text x=\"278\" y=\"68\" font-size=\"9.5\" font-weight=\"800\" fill=\"#FFFFFF\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">P\u00e4rast k\u00f5net<\/text><rect x=\"324\" y=\"46\" width=\"70\" height=\"34\" rx=\"8\" fill=\"#7A5AF8\" opacity=\".85\"\/><text x=\"359\" y=\"68\" font-size=\"9.5\" font-weight=\"800\" fill=\"#FFFFFF\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">L\u00f5una<\/text><rect x=\"398\" y=\"46\" width=\"138\" height=\"34\" rx=\"8\" fill=\"#4E9B3C\" opacity=\".85\"\/><text x=\"467\" y=\"68\" font-size=\"9.5\" font-weight=\"800\" fill=\"#FFFFFF\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">T\u00f6\u00f6<\/text><text x=\"60\" y=\"100\" class=\"h-lbl h-lbl--s\">Sisse logitud<\/text><text x=\"500\" y=\"100\" class=\"h-lbl h-lbl--s\">V\u00e4lja logitud<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 110 L280 140\" marker-end=\"url(#agH8)\"\/><rect x=\"160\" y=\"146\" width=\"240\" height=\"62\" rx=\"12\" class=\"h-node--ok\"\/><text x=\"280\" y=\"174\" class=\"h-lbl\">Kokku t\u00f6\u00f6tatud<\/text><text x=\"280\" y=\"192\" class=\"h-lbl h-lbl--s\">\u00fcksikasjalik ja KPI aruanne<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas on n\u00e4ha, kui palju tegelikult t\u00f6\u00f6tati?<\/h2>\n<p class=\"tnsh-lead\">T\u00f6\u00f6aeg fikseeritakse agendi aknas endas \u2014 sisselogimisest v\u00e4ljalogimiseni, koos k\u00f5igi pausidega.<\/p>\n<ul class=\"tnsh-check\">\n<li>Sisse- ja v\u00e4ljalogimise aeg<\/li>\n<li>Pausid: eemal, t\u00f6\u00f6 p\u00e4rast k\u00f5net, l\u00f5una ja muud pausid<\/li>\n<li>Kokku t\u00f6\u00f6tatud ja iga agendi \u00fcksikasjalik aruanne<\/li>\n<li>Konsultantide t\u00f6\u00f6tulemuste j\u00e4lgimine ja KPI aruanne juhile<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-reports\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 250\" role=\"img\" aria-label=\"K\u00f5nede statistika veergudena kasutajate ja j\u00e4rjekordade kaupa, k\u00f5rval reaalaja t\u00f6\u00f6lauad, SLA, CSAT ja NPS n\u00e4itajad ning eksport.\"><defs><marker id=\"agH9\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">STATISTIKA JA ARUANDED<\/text><path d=\"M40 176 H250\" stroke=\"#DCE6EE\" stroke-width=\"2\"\/><rect class=\"h-bar\" x=\"52\" y=\"132\" width=\"20\" height=\"44\" rx=\"4\"\/><rect class=\"h-bar\" x=\"86\" y=\"100\" width=\"20\" height=\"76\" rx=\"4\"\/><rect class=\"h-bar\" x=\"120\" y=\"118\" width=\"20\" height=\"58\" rx=\"4\"\/><rect class=\"h-bar\" x=\"154\" y=\"84\" width=\"20\" height=\"92\" rx=\"4\"\/><rect class=\"h-bar\" x=\"188\" y=\"108\" width=\"20\" height=\"68\" rx=\"4\"\/><rect class=\"h-bar\" x=\"222\" y=\"72\" width=\"20\" height=\"104\" rx=\"4\"\/><text x=\"145\" y=\"196\" class=\"h-lbl h-lbl--s\">Kasutajate ja j\u00e4rjekordade kaupa<\/text><rect x=\"300\" y=\"44\" width=\"244\" height=\"38\" rx=\"8\" class=\"h-node\"\/><text x=\"422\" y=\"67\" class=\"h-lbl h-lbl--s\">Reaalaeg ja t\u00f6\u00f6lauad<\/text><rect x=\"300\" y=\"90\" width=\"244\" height=\"38\" rx=\"8\" class=\"h-node\"\/><text x=\"422\" y=\"113\" class=\"h-lbl h-lbl--s\">SLA ja j\u00e4rjekordade aruanded<\/text><rect x=\"300\" y=\"136\" width=\"244\" height=\"38\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"422\" y=\"159\" class=\"h-lbl h-lbl--s\">CSAT ja NPS<\/text><rect x=\"300\" y=\"182\" width=\"244\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"422\" y=\"205\" class=\"h-lbl h-lbl--s\">Eksport: Excel, BI<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Milliseid aruandeid juht n\u00e4eb?<\/h2>\n<p class=\"tnsh-lead\">Statistikat n\u00e4idatakse reaalajas ja ajalugu lubab naasta konkreetse vestluse juurde.<\/p>\n<ul class=\"tnsh-check\">\n<li>Reaalajas j\u00e4lgimine (switchboard \/ wallboard) ja vestluse kuulamine<\/li>\n<li>Juhi t\u00f6\u00f6lauad: isiklik ja meeskonna, p\u00e4eva ja kuu kokkuv\u00f5te<\/li>\n<li>Vastuv\u00f5etud, vastamata ja tagasi helistatud k\u00f5ned ning teenindatute osakaal<\/li>\n<li>Teeninduskvaliteedi n\u00e4itajad: SLA statistika, j\u00e4rjekordade aruanded, CSAT ja NPS<\/li>\n<li>Eksport Excelisse ja API kaudu liiguvad andmed BI t\u00f6\u00f6riistadesse, nende seas Power BI<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-nps\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 300\" role=\"img\" aria-label=\"Hinnangud 0-st 9-ni jaotatakse kriitikuteks, neutraalseteks ja soovitajateks ning soovitajate osast kriitikute oma lahutades saadakse skaalal \u00fcks NPS v\u00e4\u00e4rtus.\"><defs><marker id=\"agH10\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">KLIENTIDE HINNANGUD<\/text><circle cx=\"38\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"38\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">0<\/text><circle cx=\"92\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"92\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">1<\/text><circle cx=\"146\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"146\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">2<\/text><circle cx=\"200\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"200\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">3<\/text><circle cx=\"254\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"254\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">4<\/text><circle cx=\"308\" cy=\"56\" r=\"17\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"308\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">5<\/text><circle cx=\"362\" cy=\"56\" r=\"17\" fill=\"#F2C14E\" opacity=\".9\"\/><text x=\"362\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">6<\/text><circle cx=\"416\" cy=\"56\" r=\"17\" fill=\"#F2C14E\" opacity=\".9\"\/><text x=\"416\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">7<\/text><circle cx=\"470\" cy=\"56\" r=\"17\" fill=\"#63C081\" opacity=\".9\"\/><text x=\"470\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">8<\/text><circle cx=\"524\" cy=\"56\" r=\"17\" fill=\"#63C081\" opacity=\".9\"\/><text x=\"524\" y=\"61\" font-size=\"13\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">9<\/text><rect x=\"16\" y=\"86\" width=\"316\" height=\"24\" rx=\"12\" fill=\"#F0625A\" opacity=\".18\"\/><text x=\"174\" y=\"102\" font-size=\"10\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">KRIITIKUD 0\u20135<\/text><rect x=\"340\" y=\"86\" width=\"104\" height=\"24\" rx=\"12\" fill=\"#F2C14E\" opacity=\".18\"\/><text x=\"392\" y=\"102\" font-size=\"10\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NEUTRAALSED 6\u20137<\/text><rect x=\"448\" y=\"86\" width=\"104\" height=\"24\" rx=\"12\" fill=\"#63C081\" opacity=\".18\"\/><text x=\"500\" y=\"102\" font-size=\"10\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SOOVITAJAD 8\u20139<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 114 L280 138\" marker-end=\"url(#agH10)\"\/><rect x=\"80\" y=\"144\" width=\"400\" height=\"42\" rx=\"10\" class=\"h-node\"\/><text x=\"104\" y=\"171\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Soovitajate osa<\/text><text x=\"232\" y=\"172\" font-size=\"14\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u2013<\/text><text x=\"252\" y=\"171\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kriitikute osa<\/text><text x=\"360\" y=\"172\" font-size=\"14\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">=<\/text><text x=\"392\" y=\"171\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NPS<\/text><path d=\"M190 276 A52 52 0 0 1 242 224\" fill=\"none\" stroke=\"#F0625A\" stroke-width=\"12\"\/><path d=\"M242 224 A52 52 0 0 1 262 228\" fill=\"none\" stroke=\"#F2C14E\" stroke-width=\"12\"\/><path d=\"M262 228 A52 52 0 0 1 288 252\" fill=\"none\" stroke=\"#B7E0A8\" stroke-width=\"12\"\/><path d=\"M288 252 A52 52 0 0 1 294 276\" fill=\"none\" stroke=\"#63C081\" stroke-width=\"12\"\/><path d=\"M242 276 L261 236\" stroke=\"#5B7085\" stroke-width=\"3\" stroke-linecap=\"round\"\/><circle cx=\"242\" cy=\"276\" r=\"6\" fill=\"#5B7085\"\/><text x=\"182\" y=\"292\" font-size=\"10\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u2212100<\/text><text x=\"302\" y=\"292\" font-size=\"10\" font-weight=\"700\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">100<\/text><text x=\"360\" y=\"250\" font-size=\"11\" font-weight=\"700\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Suund ajas:<\/text><text x=\"360\" y=\"268\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">p\u00e4ev, n\u00e4dal, kuu<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas m\u00f5\u00f5detakse klientide rahulolu?<\/h2>\n<p class=\"tnsh-lead\">P\u00e4rast vestlust hindab klient teenust 0-st 9-ni ja nendest hinnangutest arvutatakse NPS: soovitajate osast lahutatakse kriitikute oma. Tulemus on n\u00e4ha koos teiste teenindusaruannetega, nii et eraldi ei ole vaja midagi koguda.<\/p>\n<ul class=\"tnsh-check\">\n<li>Hinnangut k\u00fcsitakse automaatselt \u2014 k\u00f5ne v\u00f5i SMS-iga p\u00e4rast vestlust<\/li>\n<li>R\u00fchmad: kriitikud 0\u20135, neutraalsed 6\u20137, soovitajad 8\u20139<\/li>\n<li>Koondvaates on n\u00e4ha iga hinne, r\u00fchmade suurused ja vastuste koguarv<\/li>\n<li>Tsoonidega skaala n\u00e4itab, kus olete, ja eraldi vaade \u2014 suuna ajas<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-ai\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"Vestlus muudetakse tekstiks ja sellest eraldatakse k\u00fcsimused, kaotatud v\u00f5imalused, skriptidest kinnipidamine ja meeleolu.\"><defs><marker id=\"agH11\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">TEHISINTELLEKTI ANAL\u00dc\u00dcTIKA<\/text><rect x=\"12\" y=\"60\" width=\"132\" height=\"56\" rx=\"10\" class=\"h-node\"\/><text x=\"78\" y=\"86\" class=\"h-lbl\">Vestlus<\/text><text x=\"78\" y=\"104\" class=\"h-lbl h-lbl--s\">salvestis<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M144 88 L198 88\" marker-end=\"url(#agH11)\"\/><rect x=\"206\" y=\"52\" width=\"148\" height=\"72\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"280\" y=\"82\" class=\"h-lbl\">TRANSKRIPTSIOON<\/text><text x=\"280\" y=\"100\" class=\"h-lbl h-lbl--s\">ilma k\u00e4sitsi kuulamata<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M354 88 L410 88\" marker-end=\"url(#agH11)\"\/><rect x=\"418\" y=\"60\" width=\"134\" height=\"56\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"485\" y=\"86\" class=\"h-lbl\">J\u00e4reldused<\/text><text x=\"485\" y=\"104\" class=\"h-lbl h-lbl--s\">juhile<\/text><rect x=\"12\" y=\"176\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"70\" y=\"198\" class=\"h-lbl h-lbl--s\">Klientide k\u00fcsimused<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 124 L70 172\" marker-end=\"url(#agH11)\"\/><rect x=\"152\" y=\"176\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"210\" y=\"198\" class=\"h-lbl h-lbl--s\">Kaotatud v\u00f5imalused<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 124 L210 172\" marker-end=\"url(#agH11)\"\/><rect x=\"292\" y=\"176\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"350\" y=\"198\" class=\"h-lbl h-lbl--s\">Skriptidest kinnipidamine<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 124 L350 172\" marker-end=\"url(#agH11)\"\/><rect x=\"432\" y=\"176\" width=\"116\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"490\" y=\"198\" class=\"h-lbl h-lbl--s\">Meeleolu<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 124 L490 172\" marker-end=\"url(#agH11)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Mida annab tehisintellekti anal\u00fc\u00fctika?<\/h2>\n<p class=\"tnsh-lead\">Vestluste transkriptsioone anal\u00fc\u00fcsitakse automaatselt, ilma k\u00e4sitsi kuulamata.<\/p>\n<ul class=\"tnsh-check\">\n<li>Kogu vestluse kontekstist eraldatakse klientide k\u00fcsimused<\/li>\n<li>N\u00e4ha on kaotatud m\u00fc\u00fcgiv\u00f5imalused ja agentide skriptidest kinnipidamine<\/li>\n<li>Sentimendianal\u00fc\u00fcs: emotsionaalne taust ja olukorra kiire hinnang<\/li>\n<li>Prioriteetide seadmine, hoiatused juhtidele ja pikaajaline trendianal\u00fc\u00fcs<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-api\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 258\" role=\"img\" aria-label=\"Agent Desktop \u00fchendub REST API kaudu Microsoft 365 keskkonna, kasutajate kataloogi ning CRM- ja ERP-s\u00fcsteemidega ning agendile edastatakse k\u00f5ne kohta lisateavet.\"><defs><marker id=\"agH12\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">LIIDESTUS<\/text><rect x=\"14\" y=\"66\" width=\"150\" height=\"60\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"89\" y=\"94\" class=\"h-lbl\">AGENT DESKTOP<\/text><text x=\"89\" y=\"112\" class=\"h-lbl h-lbl--s\">agendi aken<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M164 88 L236 88\" marker-end=\"url(#agH12)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M236 112 L164 112\" marker-end=\"url(#agH12)\"\/><rect x=\"244\" y=\"60\" width=\"132\" height=\"72\" rx=\"12\" class=\"h-node--ok\"\/><text x=\"310\" y=\"90\" class=\"h-lbl\">REST API<\/text><text x=\"310\" y=\"108\" class=\"h-lbl h-lbl--s\">HTTPS, JSON<\/text><rect x=\"396\" y=\"40\" width=\"150\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"471\" y=\"62\" class=\"h-lbl h-lbl--s\">Microsoft 365<\/text><rect x=\"396\" y=\"82\" width=\"150\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"471\" y=\"104\" class=\"h-lbl h-lbl--s\">Kasutajate kataloog<\/text><rect x=\"396\" y=\"124\" width=\"150\" height=\"34\" rx=\"8\" class=\"h-node\"\/><text x=\"471\" y=\"146\" class=\"h-lbl h-lbl--s\">CRM ja ERP<\/text><path class=\"h-arrow\" d=\"M376 92 L390 60\" marker-end=\"url(#agH12)\"\/><path class=\"h-arrow\" d=\"M376 98 L390 99\" marker-end=\"url(#agH12)\"\/><path class=\"h-arrow\" d=\"M376 104 L390 138\" marker-end=\"url(#agH12)\"\/><rect x=\"150\" y=\"198\" width=\"260\" height=\"34\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"280\" y=\"220\" class=\"h-lbl h-lbl--s\">Lisateave k\u00f5ne kohta<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas \u00fchendatakse Agent Desktop teie s\u00fcsteemidega?<\/h2>\n<p class=\"tnsh-lead\">Agent Desktop t\u00f6\u00f6tab teie telefonis\u00fcsteemiga (PBX) ja 3CX-ga ning teiste s\u00fcsteemidega \u00fchendatakse REST API kaudu \u2014 agent ei vaja andmete otsimiseks eraldi t\u00f6\u00f6riista. Mida nimekirjas ei ole, \u00fchendatakse sama teed pidi: maht s\u00f5ltub sellest, mida teine s\u00fcsteem annab.<\/p>\n<ul class=\"tnsh-check\">\n<li>Microsoft 365 ja Outlook: kontaktid, kalender ja e-post samas kohas<\/li>\n<li>Microsoft Teams ja kasutajate kataloog (Microsoft Entra ID \/ Active Directory)<\/li>\n<li>CRM ja ERP: MS Exchange, Salesforce, Microsoft Dynamics, Zendesk ja teised API kaudu<\/li>\n<li>REST Full API \u2014 HTTPS, JSON; k\u00f5ne kohta lisateabe edastamine<\/li>\n<li>Kohandatud liidestused vajaduse j\u00e4rgi, maht lepitakse kokku juurutamisel<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<div class=\"tnsadt-anchor\" id=\"sek-deploy\" aria-hidden=\"true\"><\/div>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 250\" role=\"img\" aria-label=\"Juurutamine k\u00e4ib nelja etapina \u2014 arutelu, ettevalmistus, k\u00e4ivitamine ja tugi ning p\u00e4rast k\u00e4ivitamist v\u00f5etakse p\u00e4ringuid vastu telefoni, e-posti ja p\u00e4ringute s\u00fcsteemi kaudu, kus igal on oma olek.\"><defs><marker id=\"agH13\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">JUURUTAMINE ETAPPIDES<\/text><rect x=\"14\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"70\" y=\"71\" class=\"h-lbl h-lbl--s\">Arutelu<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M126 66 L168 66\" marker-end=\"url(#agH13)\"\/><rect x=\"158\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node\"\/><text x=\"214\" y=\"71\" class=\"h-lbl h-lbl--s\">Ettevalmistus<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M270 66 L312 66\" marker-end=\"url(#agH13)\"\/><rect x=\"302\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node--ai\"\/><text x=\"358\" y=\"71\" class=\"h-lbl h-lbl--s\">K\u00e4ivitamine<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M414 66 L456 66\" marker-end=\"url(#agH13)\"\/><rect x=\"446\" y=\"44\" width=\"112\" height=\"44\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"502\" y=\"71\" class=\"h-lbl h-lbl--s\">Tugi<\/text><text x=\"280\" y=\"122\" class=\"h-lbl h-lbl--s\">TUGI P\u00c4RAST K\u00c4IVITAMIST<\/text><rect x=\"14\" y=\"140\" width=\"160\" height=\"40\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"94\" y=\"165\" class=\"h-lbl h-lbl--s\">Telefon<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M94 180 L280 200\" marker-end=\"url(#agH13)\"\/><rect x=\"200\" y=\"140\" width=\"160\" height=\"40\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"280\" y=\"165\" class=\"h-lbl h-lbl--s\">E-post<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 180 L280 200\" marker-end=\"url(#agH13)\"\/><rect x=\"386\" y=\"140\" width=\"160\" height=\"40\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"466\" y=\"165\" class=\"h-lbl h-lbl--s\">P\u00e4ringute s\u00fcsteem<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M466 180 L280 200\" marker-end=\"url(#agH13)\"\/><rect x=\"150\" y=\"206\" width=\"260\" height=\"36\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"280\" y=\"228\" class=\"h-lbl h-lbl--s\">P\u00e4ring oleku ja ajalooga<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Kuidas k\u00e4ivad juurutamine ja tugi?<\/h2>\n<p class=\"tnsh-lead\">Juurutame etappide kaupa ja p\u00e4rast k\u00e4ivitamist j\u00e4\u00e4b sama kontakt. Konkreetne maht, t\u00f6\u00f6aeg ja reageerimise kord lepitakse kokku lepingus teie tegevuse r\u00fctmi j\u00e4rgi.<\/p>\n<ul class=\"tnsh-check\">\n<li>Etapid: arutame protsessi, valmistame s\u00fcsteemi ette, k\u00e4ivitame ja hooldame<\/li>\n<li>Seadistused kohandatakse teie protsessiga, mitte protsess s\u00fcsteemiga<\/li>\n<li>Toe kanalid: telefon, e-post ja p\u00e4ringute s\u00fcsteem<\/li>\n<li>Iga p\u00e4ring registreeritakse ja sellel on olek, nii et n\u00e4ha on, mis toimub<\/li>\n<li>Toe maht, t\u00f6\u00f6aeg ja reageerimise kord fikseeritakse lepingus<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsad\">\n<h2>Kuidas hallatakse andmeid ja kasutajate \u00f5igusi?<\/h2>\n<p class=\"tnsad-lead\">3CX Cloud LT ligip\u00e4\u00e4sud, logid ja andmet\u00f6\u00f6tluse reeglid m\u00e4\u00e4ratakse juurutamisel ja kirjeldatakse lepingus \u2014 et oleks selge, kes mida n\u00e4eb ja kui kaua salvestisi hoitakse.<\/p>\n<ul class=\"tnsad-grid\">\n<li class=\"tnsad-card\"><b>Kasutajate \u00f5igused ja rollid<\/b><span>Iga\u00fcks n\u00e4eb ainult seda, mis kuulub tema rolli juurde. \u00d5igused m\u00e4\u00e4ratakse meeskonna ja ametikoha j\u00e4rgi.<\/span><\/li>\n<li class=\"tnsad-card\"><b>Ligip\u00e4\u00e4s k\u00f5nesalvestistele<\/b><span>Salvestiste kuulamine on eraldi \u00f5igus, nii et selle saab anda ainult neile, kes seda t\u00f5esti vajavad.<\/span><\/li>\n<li class=\"tnsad-card\"><b>Tegevuslogid<\/b><span>Registreeritakse, kes ja millal tegevuse tegi \u2014 sealhulgas salvestiste vaatamine. Auditiks j\u00e4\u00e4b j\u00e4lg.<\/span><\/li>\n<li class=\"tnsad-card\"><b>Kustutamine ja anon\u00fc\u00fcmimine<\/b><span>Kliendi andmed kustutatakse, anon\u00fc\u00fcmitakse v\u00f5i pseudon\u00fc\u00fcmitakse, kui GDPR seda n\u00f5uab.<\/span><\/li>\n<li class=\"tnsad-card\"><b>Ajakavad<\/b><span>S\u00e4ilitust\u00e4htajad m\u00e4\u00e4ratakse ette ja nende m\u00f6\u00f6dudes t\u00f6\u00f6deldakse salvestisi automaatselt, mitte k\u00e4sitsi.<\/span><\/li>\n<li class=\"tnsad-card\"><b>Andmete s\u00e4ilitamine<\/b><span>S\u00e4ilitamise koht, t\u00e4htajad ja varukoopiate kord lepitakse kokku juurutamisel ja fikseeritakse lepingus.<\/span><\/li>\n<\/ul>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsw\">\n<h2>Kuidas see s\u00fcsteemis v\u00e4lja n\u00e4eb<\/h2>\n<p class=\"tnsw-lead\">Kolm vaadet t\u00f6\u00f6tavast s\u00fcsteemist \u2014 mitte maketid.<\/p>\n<div class=\"tnsw-grid tnsw-g3\">\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">REAALAEG<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot wp-image-2443\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2021\/11\/real-time.-reports.png\" width=\"429\" height=\"214\" alt=\"3CX Wallboard: ootel ja vastatud k\u00f5ned, h\u00f5ivatud agendid ja keskmine ooteaeg\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Wallboard reaalajas<\/b>Ootel, vastatud ja tagasi helistatud k\u00f5ned ning h\u00f5ivatud agendid \u00fche pilguga.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">T\u00d6\u00d6AEG<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot wp-image-1487\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Agentu-darbo-laiko-ataskaita.png\" width=\"603\" height=\"554\" alt=\"Agentide t\u00f6\u00f6aja aruanne: sisse- ja v\u00e4ljalogimise ajad, pausid, kokku t\u00f6\u00f6tatud\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Agentu-darbo-laiko-ataskaita.png 603w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Agentu-darbo-laiko-ataskaita-300x276.png 300w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><figcaption class=\"tnsw-cap\"><b>T\u00f6\u00f6aja aruanne<\/b>Sisse- ja v\u00e4ljalogimise ajad, pausid ja kokku t\u00f6\u00f6tatud iga agendi kohta.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">ARUANDED<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot wp-image-1512\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Skambuciu-ataskaita.png\" width=\"598\" height=\"395\" alt=\"K\u00f5nede aruande aken \u00fclevaate ja k\u00f5nede jaotuse diagrammidega\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Skambuciu-ataskaita.png 598w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Skambuciu-ataskaita-300x198.png 300w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/><figcaption class=\"tnsw-cap\"><b>K\u00f5nede aruanne<\/b>K\u00f5nede \u00fclevaade jaotusega ja \u00fcksikasjalike ridadega liigi kaupa.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Agent Desktop &mdash; korduma kippuvad k\u00fcsimused<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Milliseid kanaleid Agent Desktop teenindab?<\/h3>\n<p>3CX Cloud LT Agent Desktop teenindab k\u00f5nesid, e-posti ja Helpdeski p\u00e4ringuid, veebivestlust, SMS-i, Facebook Messengeri, WhatsAppi ja Viberit ning ka videokonverentse ekraani jagamisega. K\u00f5ik kanalid on n\u00e4ha samas aknas.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas on n\u00e4ha kogu kliendiga suhtlemise ajalugu?<\/h3>\n<p>Jah. K\u00f5ned, kirjad, vestlused ja s\u00f5numid liiguvad \u00fches kliendi ajaloo lindis ning iga kirje juurde j\u00e4\u00e4vad kommentaar, teema ja kes teenindas. Agent ei korda k\u00fcsimusi, millele klient on juba vastanud.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas hallatakse p\u00e4ringute olekuid ja t\u00e4htaegu?<\/h3>\n<p>P\u00e4ringud, intsidendid ja teenindusjuhtumid registreeritakse \u00fches s\u00fcsteemis. Igal on olek ja t\u00e4itmise t\u00e4htaeg koos meeldetuletustega ning kokku lepitud reeglite j\u00e4rgi t\u00f6\u00f6tavad SLA kontroll ja eskaleerimine.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas t\u00f6\u00f6tab KANBAN p\u00e4ringutahvel?<\/h3>\n<p>P\u00e4ringud on seatud veergudesse oleku j\u00e4rgi: uus, t\u00f6\u00f6s, ootab klienti, tehtud. Kaardil on n\u00e4ha teema ja vastutav t\u00f6\u00f6taja ning olekut muudetakse kaardi liigutamisega teise veergu \u2014 eraldi ei ole vaja midagi m\u00e4rkida. Kaart s\u00fcnnib igast kanalist: k\u00f5ne kommentaarist, kirjast, veebivestlusest v\u00f5i SMS-ist.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas veebivestlusi teenindatakse Agent Desktopis?<\/h3>\n<p>Jah. Veebivestluse s\u00f5numid ja AI-vestlusroboti vestlused j\u00f5uavad samasse agendi t\u00f6\u00f6kohta, kus on k\u00f5ned ja e-kirjad. Agent saab teate uue vestluse kohta ja v\u00f5ib kohe vastata, AI-vestlusrobot aga v\u00f5ib vastata esimesena ja anda vestluse kogu kirjavahetusega agendile \u00fcle.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas vestlusest saab teha p\u00e4ringu?<\/h3>\n<p>Jah. \u00dche toiminguga muutub vestlus koos kogu kirjavahetusega p\u00e4ringuks ja KANBAN-tahvlil suunatakse see kindlale agendile v\u00f5i antakse teisele \u00fcle. Samast p\u00e4ringust luuakse \u00fclesanded ja alam\u00fclesanded, kui t\u00f6\u00f6 tuleb jagada mitmeks sammuks.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas \u00fclesanded jaotatakse automaatselt?<\/h3>\n<p>Jah. M\u00e4\u00e4ramine v\u00f5ib toimuda automaatselt reeglite j\u00e4rgi v\u00f5i k\u00e4sitsi ning korduvad toimingud \u2014 olekute muutmine, vastused, m\u00e4\u00e4ramised \u2014 automatiseeritakse.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas k\u00f5nenimekirju saab laadida?<\/h3>\n<p>Jah. K\u00f5nenimekirjad laaditakse impordiga v\u00f5i API kaudu teie s\u00fcsteemist ning sisenevad k\u00f5ned jaotatakse j\u00e4rjekordade kaudu m\u00e4\u00e4ratud reeglite j\u00e4rgi.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas arvestatakse t\u00f6\u00f6tajate t\u00f6\u00f6aega?<\/h3>\n<p>Fikseeritakse sisse- ja v\u00e4ljalogimise aeg, pausid \u2014 eemal, t\u00f6\u00f6 p\u00e4rast k\u00f5net, l\u00f5una ja muud pausid \u2014 ning kokku t\u00f6\u00f6tatud. Sellest koostatakse \u00fcksikasjalik ja KPI aruanne.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kas aruandeid saab eksportida?<\/h3>\n<p>Jah. Aruanded eksporditakse Excelisse ja API kaudu liiguvad andmed BI t\u00f6\u00f6riistadesse, nende seas Power BI. Reaalajas t\u00f6\u00f6tavad switchboardi ja wallboardi vaated.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Mida tehisintellekt anal\u00fc\u00fcsib?<\/h3>\n<p>Vestluste transkriptsioone: kogu kontekstist eraldatakse klientide k\u00fcsimused, kaotatud m\u00fc\u00fcgiv\u00f5imalused, agentide skriptidest kinnipidamine ja kliendi meeleolu. K\u00e4sitsi kuulama ei pea.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Milliste s\u00fcsteemidega Agent Desktop \u00fchendub?<\/h3>\n<p>Agent Desktop t\u00f6\u00f6tab teie telefonis\u00fcsteemiga (PBX) ja 3CX-ga. Andmeid vahetatakse Microsoft 365 ja Outlookiga, Microsoft Teamsi ning kasutajate kataloogiga (Microsoft Entra ID \/ Active Directory), samuti CRM- ja ERP-s\u00fcsteemidega \u2014 MS Exchange, Salesforce, Microsoft Dynamics, Zendesk ja teised. Mida nimekirjas ei ole, \u00fchendatakse REST Full API kaudu (HTTPS, JSON).<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas k\u00e4ivad juurutamine ja tugi?<\/h3>\n<p>Juurutame etappide kaupa: arutame teie protsessi, valmistame s\u00fcsteemi ette, k\u00e4ivitame ja hooldame. P\u00e4rast k\u00e4ivitamist v\u00f5tame p\u00e4ringuid vastu telefoni, e-posti ja p\u00e4ringute s\u00fcsteemi kaudu ning igal on olek ja ajalugu. Toe maht, t\u00f6\u00f6aeg ja reageerimise kord fikseeritakse lepingus.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kuidas t\u00f6\u00f6deldakse isikuandmeid?<\/h3>\n<p>Kasutajate \u00f5igused m\u00e4\u00e4ratakse rollide j\u00e4rgi, tegevused registreeritakse logides ning andmed kustutatakse, anon\u00fc\u00fcmitakse v\u00f5i pseudon\u00fc\u00fcmitakse vastavalt GDPR-ile. S\u00e4ilitust\u00e4htajad toimivad ette m\u00e4\u00e4ratud ajakavade j\u00e4rgi; s\u00e4ilitamise koht ja koopiate kord lepitakse kokku juurutamisel.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>N\u00e4itame, kuidas Agent Desktop teie meeskonnas v\u00e4lja n\u00e4eks<\/h2>\n<p>Kirjutage, milliste kanalite kaudu te t\u00e4na kliente teenindate, kuidas p\u00e4ringuid registreerite ja milliseid aruandeid puudu j\u00e4\u00e4b \u2014 n\u00e4itame, kuidas see \u00fches 3CX Cloud LT aknas v\u00e4lja n\u00e4eb.<\/p>\n<p><a class=\"tnsh-btn popmake-12876\" href=\"#uzsakyti-demo\" role=\"button\">Telli demo<\/a><\/section>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/ee\/agent-desktop-ee\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/ee\/agent-desktop-ee\/\",\"name\":\"Agent Desktop\",\"serviceType\":\"Agendi t\u00f6\u00f6koht: kliendikanalid, p\u00e4ringud ja aruanded \u00fches aknas\",\"description\":\"Agent Desktop koondab k\u00f5ned, e-posti, Helpdeski p\u00e4ringud, veebivestluse, SMS-i, Facebook Messengeri, WhatsAppi ja Viberi \u00fchte agendi aknasse koos kliendikaardi ja kogu suhtlusajalooga, p\u00e4ringute olekute ja t\u00e4htaegadega, SLA kontrolliga, t\u00f6\u00f6aja arvestusega, aruannetega ning tehisintellekti abil tehtava vestlusanal\u00fc\u00fctikaga.\",\"inLanguage\":\"et\",\"brand\":{\"@type\":\"Brand\",\"name\":\"3CX Cloud LT\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}}<\/script><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Milliseid kanaleid Agent Desktop teenindab?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"3CX Cloud LT Agent Desktop teenindab k\u00f5nesid, e-posti ja Helpdeski p\u00e4ringuid, veebivestlust, SMS-i, Facebook Messengeri, WhatsAppi ja Viberit ning ka videokonverentse ekraani jagamisega. 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Andmeid vahetatakse Microsoft 365 ja Outlookiga, Microsoft Teamsi ning kasutajate kataloogiga (Microsoft Entra ID \/ Active Directory), samuti CRM- ja ERP-s\u00fcsteemidega \u2014 MS Exchange, Salesforce, Microsoft Dynamics, Zendesk ja teised. Mida nimekirjas ei ole, \u00fchendatakse REST Full API kaudu (HTTPS, JSON).\"}},{\"@type\":\"Question\",\"name\":\"Kuidas k\u00e4ivad juurutamine ja tugi?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Juurutame etappide kaupa: arutame teie protsessi, valmistame s\u00fcsteemi ette, k\u00e4ivitame ja hooldame. P\u00e4rast k\u00e4ivitamist v\u00f5tame p\u00e4ringuid vastu telefoni, e-posti ja p\u00e4ringute s\u00fcsteemi kaudu ning igal on olek ja ajalugu. 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