{"id":11056,"date":"2026-08-22T20:03:35","date_gmt":"2026-08-22T18:03:35","guid":{"rendered":"https:\/\/3cxcloud.lt\/helpdesk-2\/"},"modified":"2026-08-22T20:03:35","modified_gmt":"2026-08-22T18:03:35","slug":"helpdesk-ticket-management","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/helpdesk-ticket-management\/","title":{"rendered":"HELPDesk \u2013 customer request management"},"content":{"rendered":"
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HELPDESK<\/h1>\n

Every customer request in one list<\/p>\n

Calls, emails, web chat and SMS all land in a single request list. Every request carries a status, a tag and its history, so none of them gets buried in someone’s personal inbox.<\/p>\n

Book a demo<\/a>Contact us<\/a><\/div>\n<\/div>\n
<\/linearGradient><\/linearGradient><\/defs>HELPDESK<\/text><\/g>NEW<\/text>IN PROGRESS<\/text>DONE<\/text><\/g><\/g><\/g>Incoming call<\/text>comment → new ticket<\/text>TICKET CREATED<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n
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<\/marker><\/defs>CHANNELS<\/text>Phone<\/text>Email<\/text>Web chat<\/text>SMS<\/text>HELPDESK<\/text>one request list<\/text>REQUESTS<\/text>New<\/text>In progress<\/text>Answered<\/text>Closed<\/text><\/svg><\/div>\n
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What is HELPDesk and what problem does it solve?<\/h2>\n

A customer request management system where every contact becomes a ticket with a status, a tag and a history.<\/p>\n