{"id":11075,"date":"2026-08-22T20:54:03","date_gmt":"2026-08-22T18:54:03","guid":{"rendered":"https:\/\/3cxcloud.lt\/ai-voice-agent\/"},"modified":"2026-08-22T20:54:03","modified_gmt":"2026-08-22T18:54:03","slug":"ai-voice-agent","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/ai-voice-agent\/","title":{"rendered":"AI voice agent"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AI VOICE AGENT<\/h1>\n<p class=\"tnsh-hero-sub\">Picks up the phone when every agent is busy<\/p>\n<p class=\"tnsh-hero-p\">The agent answers the call by voice, works out what the customer needs and either resolves it or routes the conversation to the right person. Nobody has to sit through a menu for a question that takes two seconds to answer.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-11066\" href=\"#ai-uzklausa\" role=\"button\">Book a demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/en\/ai-agents\/\">All AI agents<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"VOICE\"><defs><linearGradient id=\"sGvoice\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPvoice\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPvoice)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"336\" y=\"44\" width=\"68\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"370\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">VOICE<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" 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height=\"26\" rx=\"9\" fill=\"rgba(143,208,138,.18)\"\/><g transform=\"translate(310,320)\"><rect class=\"tnsh-hb\" style=\"--i:0\" x=\"0\" y=\"-4\" width=\"4\" height=\"8\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:1\" x=\"9\" y=\"-8\" width=\"4\" height=\"16\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:2\" x=\"18\" y=\"-12\" width=\"4\" height=\"24\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:3\" x=\"27\" y=\"-6\" width=\"4\" height=\"12\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:4\" x=\"36\" y=\"-14\" width=\"4\" height=\"28\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"45\" y=\"-9\" width=\"4\" height=\"18\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"54\" y=\"-13\" width=\"4\" height=\"26\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"63\" y=\"-7\" width=\"4\" height=\"14\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:8\" x=\"72\" y=\"-11\" width=\"4\" height=\"22\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:9\" x=\"81\" y=\"-5\" width=\"4\" height=\"10\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:10\" x=\"90\" y=\"-10\" width=\"4\" height=\"20\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:11\" x=\"99\" y=\"-7.5\" width=\"4\" height=\"15\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:12\" x=\"108\" y=\"-12.5\" width=\"4\" height=\"25\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:13\" x=\"117\" y=\"-5.5\" width=\"4\" height=\"11\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:14\" x=\"126\" y=\"-8.5\" width=\"4\" height=\"17\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:15\" x=\"135\" y=\"-4.5\" width=\"4\" height=\"9\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:16\" x=\"144\" y=\"-10.5\" width=\"4\" height=\"21\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:17\" x=\"153\" y=\"-6.5\" width=\"4\" height=\"13\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:18\" x=\"162\" y=\"-13.5\" width=\"4\" height=\"27\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:19\" x=\"171\" y=\"-6\" width=\"4\" height=\"12\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:20\" x=\"180\" y=\"-9.5\" width=\"4\" height=\"19\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:21\" x=\"189\" y=\"-4\" width=\"4\" height=\"8\" rx=\"2\" fill=\"url(#sGvoice)\"\/><\/g><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"A voice menu compared with the AI agent path\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Voice menu<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Press 1<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Wrong choice<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Start over<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">AI agent<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Question<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Intent<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Answer<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Does your customer have to guess the right menu option?<\/h2>\n<p class=\"tnsh-lead\">The agent understands a freely spoken question<\/p>\n<ul class=\"tnsh-check\">\n<li>It recognises speech and extracts the intent instead of matching a fixed phrase<\/li>\n<li>The customer asks in their own words \u2014 there is no system to learn<\/li>\n<li>No need to listen to every option to the end<\/li>\n<li>A wrong turn does not mean starting over<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"The conversation context is passed to the agent\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"83\">Conversation<\/text><text class=\"h-lbl h-lbl--s\" x=\"55\" y=\"98\">in progress<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">AI agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">captures the context<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 66 H341 V34 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Resolved<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">no handover<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M284 106 H341 V138 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">sees the context<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>What happens when the conversation goes to a person?<\/h2>\n<p class=\"tnsh-lead\">The agent sees what has already been said<\/p>\n<ul class=\"tnsh-check\">\n<li>The context travels with the conversation<\/li>\n<li>The customer does not repeat what they already said<\/li>\n<li>The agent starts from solving, not from finding out<\/li>\n<li>Conversations can be recorded and reviewed in reports<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Unclear question scenario: clarification or handover\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"104\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"83\">Unclear<\/text><text class=\"h-lbl h-lbl--s\" x=\"58\" y=\"98\">question<\/text><path class=\"h-arrow \" d=\"M116 86 H152\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">AI agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">clarifies<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Understood<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Repeats<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agent<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>And what if the agent does not understand the customer?<\/h2>\n<p class=\"tnsh-lead\">The conversation goes to a person, not to a dead end<\/p>\n<ul class=\"tnsh-check\">\n<li>First it tries to clarify the question<\/li>\n<li>If clarification fails, it hands over to an agent<\/li>\n<li>It never ends a conversation without an answer<\/li>\n<li>The point of handover is defined in the scenario in advance<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>AI voice agent \u2014 frequently asked questions<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Which languages does the agent speak?<\/h3>\n<p>Yes. The specific languages and voices are agreed at launch \u2014 that depends on the model chosen.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Can call recordings be listened to?<\/h3>\n<p>Yes, conversations can be recorded and reviewed in reports. The customer must be informed about recording \u2014 that is a legal requirement.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Can the agent make calls itself?<\/h3>\n<p>Yes. Outbound call scenarios are described on the page about inbound and outbound calls.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>How long does launching take?<\/h3>\n<p>It depends on the number of scenarios. We start with one case so the result is visible quickly.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>We will show how this would work in your case<\/h2>\n<p>Tell us where you lose the most customers today \u2014 we will suggest what to automate first.<\/p>\n<p><a class=\"tnsh-btn popmake-11066\" href=\"#ai-uzklausa\" role=\"button\">Book a demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"AI voice agent\",\"serviceType\":\"AI customer service agent\",\"description\":\"The agent answers the call by voice, works out what the customer needs and either resolves it or routes the conversation to the right person. 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