{"id":11141,"date":"2026-08-22T22:20:22","date_gmt":"2026-08-22T20:20:22","guid":{"rendered":"https:\/\/3cxcloud.lt\/api-integration\/"},"modified":"2026-08-22T22:20:22","modified_gmt":"2026-08-22T20:20:22","slug":"api-integration","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/api-integration\/","title":{"rendered":"API integration (REST API)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11141\" class=\"elementor elementor-11141\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2343fef5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2343fef5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18b9ef18\" data-id=\"18b9ef18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a18a62e elementor-widget elementor-widget-text-editor\" data-id=\"5a18a62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>API integration (REST API)<\/h2> <p>With 3CXCloud you can integrate your CRM, ERP and accounting system&nbsp; and start calls with a single click. Inbound calls are matched automatically to the customer record, which appears on screen, and every call is logged in the CRM.<\/p> <h2>API integration<\/h2> <ul> <li>Call control \u2014 API<\/li> <li><span style=\"font-size: 14px; color: var( --e-global-color-text );\">Sending and receiving SMS \u2014 API<\/span><\/li> <li>Agent status control \u2014 API<\/li> <li>Survey calls and SMS \u2014 API<\/li> <li>Automated calls and SMS \u2014 API<\/li> <\/ul> <h2>Call control \u2014 API<\/h2> <ul> <li>Initiating outbound calls<\/li> <li>Passing inbound call events to CRM \/ ERP \/ \u2026<\/li> <li>Passing outbound call events to CRM \/ ERP \/ \u2026<\/li> <li>Answering a call<\/li> <li>Ending a call<\/li> <li>Transferring a call<\/li> <li>Putting a call on hold<\/li> <li>Passing the call recording to CRM \/ ERP \/ \u2026<\/li> <li>Passing call history to CRM \/ ERP \/ \u2026<\/li> <li>Anything else on request<\/li> <li>RESTful API \u2014 HTTPS, JSON, bearer authentication<\/li> <\/ul> <h2>Sending and receiving SMS \u2014 API<\/h2> <ul> <li>Sending \/ initiating outbound SMS<\/li> <li>Receiving inbound SMS<\/li> <li>Delivery reports for outbound SMS<\/li> <li>Recurring SMS<\/li> <li>Bulk SMS with variables from Excel or .csv<\/li> <li>Bulk SMS from Excel or .csv<\/li> <li>SMS to every country<\/li> <li>Detailed reports<\/li> <li>Dashboard<\/li> <li>Anything else on request<\/li> <li>RESTful API \u2014 HTTPS, JSON, bearer authentication<\/li> <\/ul> <p><a role=\"button\" href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\" target=\"_blank\" rel=\"noopener\"><br>More<br><\/a><br><a href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\"><br><\/a><br><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png\" sizes=\"(max-width: 313px) 100vw, 313px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png 313w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai-300x241.png 300w\" alt=\"Automated calls\" width=\"313\" height=\"251\"><\/p> <h2>Survey calls and SMS \u2014 API<\/h2> <ul> <li>Dashboard<\/li> <li>Survey calls<\/li> <li>Survey SMS<\/li> <li>Automated call or SMS surveys after the conversation<\/li> <li>A service-quality survey after the call<\/li> <li>Call or SMS surveys from Excel or .csv<\/li> <li>Passing ratings through the API<\/li> <li>Rating reports in the web interface<\/li> <li>Anything else on request<\/li> <li>RESTful API \u2014 HTTPS, JSON, webhooks<\/li> <\/ul> <h2>Wallboard \u2014 configurable&nbsp;<\/h2> <p><a role=\"button\" href=\"https:\/\/3cxcloud.lt\/en\/call-sms-surveys\/\" target=\"_blank\" rel=\"noopener\">More<br><\/a><\/p> <h2>Automated calls, SMS and emails<\/h2> <ul> <li>Automated calls with the announcements you need<\/li> <li>A debt notice or a promotion, by call or SMS<\/li> <li>Project data can be uploaded by hand or from an Excel or .csv file<\/li> <li>Integration with your CRM or ERP<\/li> <li>A calling or SMS schedule of your own, by time of day<\/li> <li>Detailed reports by project<\/li> <li>Integration via API, REST, JSON, database and more\u2026<\/li> <\/ul> <p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png\" sizes=\"(max-width: 313px) 100vw, 313px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png 313w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai-300x241.png 300w\" alt=\"Automated calls\" width=\"313\" height=\"251\"><br><img decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" alt=\"\" width=\"286\" height=\"236\"><\/p> <h2>Integration with your CRM \/ ERP \u2014 RESTful API<\/h2> <ul> <li> <h3>Calls<\/h3> <\/li> <li> <h3>Initiating outbound calls<\/h3> <\/li> <li> <h3>Passing inbound call events<\/h3> <\/li> <li> <h3>&nbsp;Passing outbound call events<\/h3> <\/li> <li> <h3>&nbsp;Sending SMS<\/h3> <\/li> <li> <h3>&nbsp;Receiving SMS<\/h3> <\/li> <li> <h3>Call-control commands<\/h3> <\/li> <li> <h3>Information on active calls<\/h3> <\/li> <li> <h3>Agent status information<\/h3> <\/li> <li> <h3>Call control<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">GPS \u2014 calls with announcements triggered by coordinates<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">Automated reminders<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">Automated calls driven by your own algorithms<\/h3> <\/li> <\/ul> <h2>RESTful API \u2014 3CX Cloud<\/h2> <p>With the 3CX unified-communications contact centre your agents can follow customer enquiries from any channel, keeping records up to date so contact details and context are available in real time. Integrate 3CX with MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365,&nbsp;Zendesk,&nbsp;Odoo,&nbsp; Hanna CRM,&nbsp; Salesystem and many more. If your CRM is not on our list of apps, it can still be integrated easily.<\/p> <p><img decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9.png\" sizes=\"(max-width: 362px) 100vw, 362px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9.png 362w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9-300x238.png 300w\" alt=\"Agent Status\" width=\"362\" height=\"287\"><\/p> <h2>Connect your CRM \/ ERP<\/h2> <p>Any of the CRM systems below can be connected to your PBX server. What does that mean? An administrator integrates the CRM and the PBX; no user needs a plugin or manual configuration. How is it done? It is easy \u2014 just read the guides below:<\/p> <ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"> <li style=\"padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\" style=\"font-size: 16px; background-color: rgb(255, 255, 255); transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: rgb(0, 123, 199);\">amoCRM<\/a><\/p><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (Plugin)<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p> <\/li> <\/ul> <ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"> <li style=\"padding-bottom: 5.5px; font-size: 16px;\"> <p style=\"margin-bottom: 0px; font-size: 16px;\"> <\/p><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\">&nbsp;<\/li> <\/ul> <p style=\"margin-bottom: 0px;\">Microsoft Office 365<\/p> <p style=\"margin-bottom: 0px;\">Microsoft Outlook (Plugin)<\/p> <p style=\"margin-bottom: 0px;\">MongoDB<\/p> <p style=\"margin-bottom: 0px;\">MS Exchange (Plugin)<\/p> <p style=\"margin-bottom: 0px;\">MS SQL Server, MySQL, PostgreSQL<\/p> <p style=\"margin-bottom: 0px;\">Nutshell<\/p> <p style=\"margin-bottom: 0px;\">Salesforce<\/p> <p style=\"margin-bottom: 0px;\">Vtiger<\/p> <p style=\"margin-bottom: 0px;\">Zendesk<\/p> <p style=\"margin-bottom: 0px;\">Zoho<\/p> <p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" sizes=\"(max-width: 350px) 100vw, 350px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" alt=\"CRM Integrations\" width=\"350\" height=\"300\"><\/p> <h2>Equipment control \u2014 API integration<\/h2> <ul> <li>Integration with a range of systems<\/li> <li>Barrier control<\/li> <li>Opening a gate<\/li> <li>A GPS map with objects<\/li> <li>Mobile apps<\/li> <li>GPS tracking<\/li> <li>Control from Android, iOS, Windows or a web browser<\/li> <li>Dashboard<\/li> <li>Anything else on request<\/li> <li>RESTful API \u2014 HTTPS, JSON, webhooks<\/li> <\/ul> <p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api.jpg\" sizes=\"(max-width: 500px) 100vw, 500px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api.jpg 500w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api-300x162.jpg 300w\" alt=\"Equipment control through the API\" width=\"500\" height=\"270\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c9125c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c9125c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfd1cd0\" data-id=\"bfd1cd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22073dc elementor-align-center popmake-8175 elementor-widget elementor-widget-button\" data-id=\"22073dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">TRY IT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>API integration (REST API) With 3CXCloud you can integrate your CRM, ERP and accounting system&nbsp; and start calls with a single click. Inbound calls are matched automatically to the customer record, which appears on screen, and every call is logged in the CRM. API integration Call control \u2014 API Sending and receiving SMS \u2014 API [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-11141","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages\/11141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/comments?post=11141"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages\/11141\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/media?parent=11141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}