{"id":11141,"date":"2026-08-22T22:20:22","date_gmt":"2026-08-22T20:20:22","guid":{"rendered":"https:\/\/3cxcloud.lt\/api-integration\/"},"modified":"2026-09-04T21:52:26","modified_gmt":"2026-09-04T19:52:26","slug":"api-integration","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/api-integration\/","title":{"rendered":"API integration (REST API)"},"content":{"rendered":"
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API INTEGRATION<\/h1>\n

Calls, SMS and CRM connected over REST API \u2014 a 3CX Cloud LT solution<\/p>\n

Over REST API, 3CX Cloud LT connects to your CRM, ERP or accounting system: you start a call with one click, an incoming call opens the customer card on screen, and call recordings and history land in your system. SMS is sent and received the same way, and events come back through webhooks.<\/p>\n

Order a solution<\/a>All solutions<\/a><\/div>\n<\/div>\n
<\/linearGradient><\/defs>200 OK<\/text>POST<\/text>\/api\/calls<\/text>Call in progress<\/text>Answer<\/text>Transfer<\/text>End<\/text>CRM CARD<\/text>history and recordings<\/text>REST API<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n
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CRM and ERP<\/span><\/p>\n

How are calls linked to a CRM or ERP?<\/h2>\n

An incoming call opens the customer card, every conversation is logged together with the recording and history, and an outgoing call starts from that same card. This runs on a universal integration module fitted to your CRM or ERP.<\/p>\n<\/header>\n

CRM AND ERP<\/text>Customer calls<\/text>Customer card<\/text>appears before the phone is picked up<\/text>Logged<\/text>into customer history<\/text><\/svg><\/div>\n