{"id":11884,"date":"2026-08-23T01:30:27","date_gmt":"2026-08-22T23:30:27","guid":{"rendered":"https:\/\/3cxcloud.lt\/3cx-crm-erp-integration\/"},"modified":"2026-09-04T21:52:27","modified_gmt":"2026-09-04T19:52:27","slug":"3cx-crm-erp-integration","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/3cx-crm-erp-integration\/","title":{"rendered":"3CX integration with CRM and ERP"},"content":{"rendered":"
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CRM AND ERP INTEGRATION<\/h1>\n

A universal module for your CRM, ERP or accounting system \u2014 3CX Cloud LT<\/p>\n

Integration means telephony and your business system stop being two separate windows: call data travels into the CRM or ERP, and commands travel back from those systems to telephony. The agent works where they always work and retypes nothing by hand. Below is what travels through that link, what can be controlled and how the work starts.<\/p>\n

Ask us<\/a>API integration<\/a><\/div>\n<\/div>\n
<\/linearGradient><\/defs>Telephony<\/text>3CX Cloud LT<\/text>CRM \/ ERP<\/text>Your system<\/text>UNIVERSAL<\/text>INTEGRATION MODULE<\/text>REST API \u00b7 webhooks<\/text>Events<\/text>History<\/text>Call recording<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n
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Universal module<\/span><\/p>\n

How does the universal integration module work?<\/h2>\n

Instead of a separate integration for every system, one module is used and fitted to your CRM or ERP. Through it your system receives call events and call history, and the recording can be downloaded.<\/p>\n

The link runs both ways: telephony reports what is happening with the call, and your system can send commands \u2014 start a call, transfer it or end it. So there is no waiting for a separate integration for your particular software.<\/p>\n<\/header>\n

UNIVERSAL MODULE<\/text>Telephony<\/text>3CX Cloud LT<\/text>Integration module<\/text>REST API \u00b7 webhooks<\/text>fitted to your system<\/text>CRM or ERP<\/text>Your system<\/text>\u2192 events, history and recording<\/text>\u2190 commands to telephony<\/text><\/svg><\/div>\n