{"id":11884,"date":"2026-08-23T01:30:27","date_gmt":"2026-08-22T23:30:27","guid":{"rendered":"https:\/\/3cxcloud.lt\/3cx-crm-erp-integration\/"},"modified":"2026-08-23T01:30:27","modified_gmt":"2026-08-22T23:30:27","slug":"3cx-crm-erp-integration","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/3cx-crm-erp-integration\/","title":{"rendered":"3CX integration with CRM and ERP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11884\" class=\"elementor elementor-11884\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-982fd8e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"982fd8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f73ea6b\" data-id=\"f73ea6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea30f8b elementor-widget elementor-widget-heading\" data-id=\"ea30f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrate your phone system and CRM \/ ERP with 3CX Cloud<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-01a2985 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01a2985\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-278f8b5\" data-id=\"278f8b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49e2398 elementor-widget elementor-widget-text-editor\" data-id=\"49e2398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With 3CX you can integrate your CRM, ERP and accounting system into your PBX and start calls with a single click. Inbound calls are matched automatically to the customer record, which appears on screen, and every call is logged in the CRM.<\/p><p>With this omnichannel contact-centre solution your agents can follow customer interactions from any channel and keep records up to date, so contact details and context are available in real time. Integrate 3CX PRO with MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk and more. If your CRM is not on our list of apps, you can integrate it yourself without difficulty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1810c72 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1810c72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-407e524\" data-id=\"407e524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76480c elementor-widget elementor-widget-image\" data-id=\"a76480c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"286\" height=\"236\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" class=\"attachment-full size-full wp-image-146\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dec562\" data-id=\"7dec562\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ff866 elementor-widget elementor-widget-heading\" data-id=\"56ff866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3CX Cloud integracija - REST API<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e170579 elementor-widget elementor-widget-text-editor\" data-id=\"e170579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Calls<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Initiating outbound calls<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Passing inbound call events<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Passing outbound call events<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Sending SMS<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Receiving SMS<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Information on active calls<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Agent information (<\/span><span style=\"font-weight: 400;\">Busy, available and other statuses<\/span><span style=\"font-size: 18px; font-weight: normal;\">)<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Call handling (answering calls, transferring,<\/span><span style=\"font-weight: 400;\">holding and ending<\/span><span style=\"font-weight: normal;\">)&nbsp;<\/span><\/h3>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">GPS \u2014 calls with announcements triggered by GPS coordinates<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Automated reminders: calls or SMS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Automated calls driven by your own algorithms<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Integration with PostgreSQL, MySQL, MariaDB, Oracle, MongoDB, Redis and others.<\/span><\/h3>\n<\/li>\n<\/ul>\n<h2><h3><ul><li><b>Integration to your requirements<\/b><\/li><\/ul><\/h3><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfa42ff elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfa42ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efc0e1c\" data-id=\"efc0e1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a9c33 elementor-widget elementor-widget-heading\" data-id=\"43a9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect your CRM \/ ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c368da8 elementor-widget elementor-widget-text-editor\" data-id=\"c368da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Any of the CRM systems below can be connected to your PBX server. What does that mean? An administrator integrates the CRM and the PBX; no user needs a plugin or manual configuration. How is it done? It is easy \u2014 just read the guides below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34b6c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34b6c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d13f89f\" data-id=\"d13f89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1da72d elementor-widget elementor-widget-text-editor\" data-id=\"d1da72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"clear: left; position: relative; float: left; margin-bottom: 20px; width: 337.328px; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: justify; margin-right: 44px;\"><div style=\"min-height: 385px; background-position: left top; background-repeat: no-repeat; background-size: cover; height: auto;\"><div style=\"display: flex; justify-content: center; align-items: center; min-height: 385px; height: auto;\"><div style=\"flex: 1 1 0%; max-width: 100%;\"><ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"><li style=\"padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">1C <\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (Plugin)<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p><\/div><\/li><\/ul><\/div><\/div><div style=\"clear: both; zoom: 1;\">&nbsp;<\/div><\/div><\/div><ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"><li style=\"padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\"><p style=\"margin-bottom: 0px; font-size: 16px;\">&nbsp;<\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\">&nbsp;<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-031eb5c\" data-id=\"031eb5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b459020 elementor-widget elementor-widget-text-editor\" data-id=\"b459020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">\u00a0<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">Microsoft Office 365<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Microsoft Outlook (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MongoDB<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS Exchange (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS SQL Server, MySQL, PostgreSQL<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Nutshell<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Salesforce<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Vtiger<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zendesk<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zoho<\/span><\/p><\/div><div style=\"margin-left: 38.4px; font-size: 16px;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b9b79f8\" data-id=\"b9b79f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ffe628 elementor-widget elementor-widget-image\" data-id=\"3ffe628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"300\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" class=\"attachment-large size-large wp-image-478\" alt=\"CRM Integrations\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" 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