{"id":15325,"date":"2026-10-27T23:52:43","date_gmt":"2026-10-27T21:52:43","guid":{"rendered":"https:\/\/3cxcloud.lt\/viber-messages\/"},"modified":"2026-10-28T00:00:03","modified_gmt":"2026-10-27T22:00:03","slug":"viber-messages","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/viber-messages\/","title":{"rendered":"Viber messages"},"content":{"rendered":"<div class=\"tnsh tnssol\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>VIBER<\/h1>\n<p class=\"tnsh-hero-sub\">Messages to Viber users from the same system as SMS<\/p>\n<p class=\"tnsh-hero-p\">Viber is one of the four 3CX Cloud LT OMNI messenger channels \u2014 alongside SMS, WhatsApp and RCS. The same contact base, the same templates and the same delivery report, so no separate tool is needed for Viber messages.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-8175\" href=\"#demo\" role=\"button\">Book a demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\">SMS centre<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"A phone showing a Viber conversation: a sent message and the customer\u2019s reply, and beside it the channel list SMS, WhatsApp, Viber and RCS with delivery status.\"><defs><linearGradient id=\"vbG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#9B8CFF\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vbP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"36\" width=\"190\" height=\"320\" rx=\"26\" fill=\"url(#vbP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"52\" y=\"48\" width=\"166\" height=\"296\" rx=\"18\" fill=\"rgba(9,24,42,.45)\"\/><rect x=\"104\" y=\"56\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.22)\"\/><circle cx=\"76\" cy=\"86\" r=\"13\" fill=\"#7360F2\"\/><path d=\"M70.5 81.5a2 2 0 0 1 2-2h1.6a1.3 1.3 0 0 1 1.3 1.1c.1.85.3 1.7.6 2.5a1.3 1.3 0 0 1-.3 1.35l-1.1 1.1a13 13 0 0 0 4.9 4.9l1.1-1.1a1.3 1.3 0 0 1 1.35-.3c.8.3 1.65.5 2.5.6a1.3 1.3 0 0 1 1.1 1.3v1.6a2 2 0 0 1-2 2 20 20 0 0 1-13.05-13.05z\" fill=\"#FFFFFF\"\/><text x=\"98\" y=\"84\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"98\" y=\"96\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">TENESYS<\/text><rect x=\"76\" y=\"116\" width=\"128\" height=\"52\" rx=\"12\" fill=\"#7360F2\" opacity=\".92\"\/><rect x=\"90\" y=\"130\" width=\"100\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"90\" y=\"144\" width=\"72\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><text x=\"190\" y=\"162\" font-size=\"8\" font-weight=\"600\" fill=\"rgba(255,255,255,.75)\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Delivered<\/text><rect x=\"66\" y=\"182\" width=\"112\" height=\"46\" rx=\"12\" fill=\"rgba(255,255,255,.12)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"80\" y=\"196\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"80\" y=\"210\" width=\"58\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"92\" y=\"242\" width=\"112\" height=\"34\" rx=\"12\" fill=\"#7360F2\" opacity=\".55\"\/><rect x=\"106\" y=\"256\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.6)\"\/><rect x=\"66\" y=\"300\" width=\"138\" height=\"24\" rx=\"12\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.16)\"\/><circle cx=\"192\" cy=\"312\" r=\"9\" fill=\"#7360F2\"\/><path d=\"M188 312h7M192.5 308.5l3.5 3.5-3.5 3.5\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"268\" y=\"96\" width=\"256\" height=\"220\" rx=\"16\" fill=\"rgba(9,24,42,.82)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"284\" y=\"112\" width=\"4\" height=\"188\" rx=\"2\" fill=\"url(#vbG)\"\/><text x=\"300\" y=\"128\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"300\" y=\"148\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"162\" r=\"5\" fill=\"#4FA8D8\"\/><text x=\"330\" y=\"166\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"300\" y=\"184\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"198\" r=\"5\" fill=\"#63C081\"\/><text x=\"330\" y=\"202\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"300\" y=\"220\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(115,96,242,.3)\" stroke=\"rgba(115,96,242,.8)\"\/><circle cx=\"316\" cy=\"234\" r=\"5\" fill=\"#7360F2\"\/><text x=\"330\" y=\"238\" font-size=\"10\" font-weight=\"800\" fill=\"#FFFFFF\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"300\" y=\"256\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"270\" r=\"5\" fill=\"#E8A33D\"\/><text x=\"330\" y=\"274\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><text x=\"300\" y=\"302\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.5)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Same base, same templates<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Viber channel<\/span><\/p>\n<h2>What are Viber messages in business?<\/h2>\n<p class=\"tnspro-sub\">These are messages that go to the Viber app \u2014 the same one the recipient uses every day. They are sent from the same system as SMS, so a second contact base and a second tool are not needed.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Four channels \u2014 SMS, WhatsApp, Viber and RCS \u2014 flow into one OMNI messenger system with a shared contact base, templates and report, and from there the message travels to the recipient.\"><rect x=\"24\" y=\"40\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"61\" r=\"8\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"66\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><path d=\"M216 61h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 55l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"96\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"117\" r=\"8\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"122\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><path d=\"M216 117h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 111l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"152\" width=\"186\" height=\"42\" rx=\"12\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.55)\" stroke-width=\"2\"\/><circle cx=\"48\" cy=\"173\" r=\"8\" fill=\"#7360F2\"\/><text x=\"68\" y=\"178\" font-size=\"13\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><path d=\"M216 173h46\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M260 167l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"24\" y=\"208\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"229\" r=\"8\" fill=\"#E08A2B\"\/><text x=\"68\" y=\"234\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><path d=\"M216 229h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 223l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"288\" y=\"52\" width=\"230\" height=\"146\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"403\" y=\"84\" font-size=\"14\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"312\" y=\"102\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(27,147,209,.18)\"\/><text x=\"312\" y=\"132\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">One contact base<\/text><text x=\"312\" y=\"154\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">The same templates<\/text><text x=\"312\" y=\"176\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">One report<\/text><path d=\"M524 124h48\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M570 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"596\" y=\"52\" width=\"252\" height=\"146\" rx=\"16\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"722\" y=\"84\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Recipient<\/text><rect x=\"664\" y=\"100\" width=\"116\" height=\"78\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"690\" cy=\"124\" r=\"11\" fill=\"#7360F2\"\/><text x=\"708\" y=\"128\" font-size=\"10\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"678\" y=\"146\" width=\"88\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.3)\"\/><rect x=\"678\" y=\"160\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>To a familiar app<\/h3>\n<p>The message arrives in Viber, which the recipient already has on their phone.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>One of four channels<\/h3>\n<p>SMS, WhatsApp, Viber and RCS run in the same system.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>The same contact base<\/h3>\n<p>No need to duplicate the recipient list \u2014 it is shared by all channels.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>The same templates<\/h3>\n<p>A template prepared once works for Viber and for the other channels.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Bulk sending<\/span><\/p>\n<h2>How do you send a Viber message to many recipients?<\/h2>\n<p class=\"tnspro-sub\">The recipient list is imported from an Excel or CSV file, and the text is built from a template with variables. The same can be done from your own system over the REST API.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"A contact table from Excel or CSV, a template with the variables {{Name}} and {{Link}}, and as a result a separate filled-in message for every recipient.\"><rect x=\"24\" y=\"44\" width=\"200\" height=\"162\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"124\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Contacts (Excel\/CSV)<\/text><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><rect x=\"44\" y=\"96\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"103\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"103\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"120\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"127\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"127\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"144\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"151\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"151\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"168\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"175\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"175\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"none\" stroke=\"#C9DAE8\"\/><path d=\"M232 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M276 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"302\" y=\"44\" width=\"236\" height=\"162\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"420\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Template<\/text><rect x=\"322\" y=\"88\" width=\"196\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"106\" width=\"96\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"370\" y=\"122\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Name}}<\/text><rect x=\"428\" y=\"112\" width=\"90\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"142\" width=\"150\" height=\"8\" rx=\"4\" fill=\"#E6EEF4\"\/><rect x=\"322\" y=\"162\" width=\"104\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"374\" y=\"178\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Link}}<\/text><path d=\"M546 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M590 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><text x=\"718\" y=\"60\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Personal for each<\/text><rect x=\"616\" y=\"74\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"86\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"98\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"94\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 94l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"124\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"136\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"148\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"144\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 144l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"174\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"186\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"198\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"194\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 194l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>List from Excel or CSV<\/h3>\n<p>You import contacts as a file and send them all at once.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Templates with variables<\/h3>\n<p>Fields {{Name}}, {{Link}} and others are filled in for every recipient.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Over the REST API<\/h3>\n<p>Your system or CRM can send the messages \u2014 no separate tool for staff.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Blacklist and Anti-SPAM<\/h3>\n<p>Opt-outs are added automatically and spam is filtered.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Replies<\/span><\/p>\n<h2>Where does the customer\u2019s reply arrive?<\/h2>\n<p class=\"tnspro-sub\">The reply returns to the same thread and is visible in the Agent Desktop window together with the other channels. Staff do not need to open Viber separately \u2014 the whole conversation history stays in one place.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"The customer\u2019s reply from Viber returns to the Agent Desktop window: the channel list on the left, one conversation thread in the middle, the customer history on the right.\"><rect x=\"24\" y=\"48\" width=\"178\" height=\"154\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"113\" y=\"76\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Customer<\/text><rect x=\"70\" y=\"90\" width=\"86\" height=\"96\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"113\" cy=\"116\" r=\"12\" fill=\"#7360F2\"\/><path d=\"M108 111.5a1.7 1.7 0 0 1 1.7-1.7h1.3a1.1 1.1 0 0 1 1.1.95c.08.7.24 1.4.5 2.05a1.1 1.1 0 0 1-.26 1.15l-.9.9a11 11 0 0 0 4.1 4.1l.9-.9a1.1 1.1 0 0 1 1.15-.26c.65.26 1.35.42 2.05.5a1.1 1.1 0 0 1 .95 1.1v1.3a1.7 1.7 0 0 1-1.7 1.7 17 17 0 0 1-11.1-11.1z\" fill=\"#FFFFFF\"\/><rect x=\"80\" y=\"140\" width=\"66\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.28)\"\/><rect x=\"80\" y=\"156\" width=\"48\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><path d=\"M210 124h48\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M256 118l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"178\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"34\" rx=\"16\" fill=\"#F2F7FB\"\/><rect x=\"284\" y=\"56\" width=\"560\" height=\"14\" fill=\"#F2F7FB\"\/><text x=\"304\" y=\"59\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Agent Desktop<\/text><rect x=\"298\" y=\"84\" width=\"150\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"320\" cy=\"100\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"334\" y=\"104\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Email<\/text><circle cx=\"320\" cy=\"126\" r=\"5\" fill=\"#E08A2B\"\/><text x=\"334\" y=\"130\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Web chat<\/text><circle cx=\"320\" cy=\"152\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"334\" y=\"156\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"306\" y=\"167\" width=\"134\" height=\"22\" rx=\"7\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><circle cx=\"320\" cy=\"178\" r=\"5\" fill=\"#7360F2\"\/><text x=\"334\" y=\"182\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"470\" y=\"100\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">One thread<\/text><rect x=\"470\" y=\"112\" width=\"188\" height=\"34\" rx=\"10\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"482\" y=\"122\" width=\"118\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"482\" y=\"134\" width=\"80\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.45)\"\/><rect x=\"500\" y=\"156\" width=\"158\" height=\"32\" rx=\"10\" fill=\"#F2F7FB\" stroke=\"#DCE6EE\"\/><rect x=\"512\" y=\"166\" width=\"96\" height=\"6\" rx=\"3\" fill=\"#C9D6E1\"\/><rect x=\"512\" y=\"177\" width=\"64\" height=\"6\" rx=\"3\" fill=\"#DCE6EE\"\/><rect x=\"676\" y=\"84\" width=\"152\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"752\" y=\"106\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Customer history<\/text><rect x=\"692\" y=\"120\" width=\"120\" height=\"7\" rx=\"3.5\" fill=\"#DCE6EE\"\/><rect x=\"692\" y=\"136\" width=\"96\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"152\" width=\"112\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"168\" width=\"72\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Into the same conversation<\/h3>\n<p>The reply attaches to the same thread instead of appearing separately.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>In the Agent Desktop window<\/h3>\n<p>Viber conversations come in together with email, web chat, SMS and WhatsApp.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>History in one place<\/h3>\n<p>You can see what was written and when, whichever channel it came through.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>The whole team can see it<\/h3>\n<p>Another member of staff can pick up the conversation \u2014 the context is already there.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Delivery<\/span><\/p>\n<h2>How do you see whether the message reached the recipient?<\/h2>\n<p class=\"tnspro-sub\">The delivery report updates in real time and is shared by all channels \u2014 Viber messages do not have to be counted separately.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Batch statuses \u2014 queued, sent, delivered; Viber is the main channel, SMS the fallback route, and the results are brought together into one report.\"><text x=\"140\" y=\"56\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Batch<\/text><rect x=\"24\" y=\"70\" width=\"232\" height=\"140\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"50\" cy=\"99\" r=\"7\" fill=\"#9FB6C8\"\/><text x=\"68\" y=\"103\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Queued<\/text><rect x=\"150\" y=\"95\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"95\" width=\"24\" height=\"9\" rx=\"4.5\" fill=\"#9FB6C8\"\/><circle cx=\"50\" cy=\"133\" r=\"7\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"137\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Sent<\/text><rect x=\"150\" y=\"129\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"129\" width=\"62\" height=\"9\" rx=\"4.5\" fill=\"#1B93D1\"\/><circle cx=\"50\" cy=\"167\" r=\"7\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"171\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Delivered<\/text><rect x=\"150\" y=\"163\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"163\" width=\"84\" height=\"9\" rx=\"4.5\" fill=\"#3FAE4A\"\/><path d=\"M264 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M308 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"336\" y=\"56\" width=\"252\" height=\"76\" rx=\"14\" fill=\"rgba(115,96,242,.1)\" stroke=\"rgba(115,96,242,.5)\" stroke-width=\"2\"\/><circle cx=\"364\" cy=\"94\" r=\"10\" fill=\"#7360F2\"\/><text x=\"384\" y=\"90\" font-size=\"12\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"384\" y=\"108\" font-size=\"10\" font-weight=\"600\" fill=\"#6B5BD0\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">main channel<\/text><path d=\"M462 134v6\" stroke=\"#C3D2DD\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"4 3\"\/><path d=\"M456 140h12l-6 7z\" fill=\"#C3D2DD\"\/><rect x=\"336\" y=\"148\" width=\"252\" height=\"64\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-dasharray=\"6 4\"\/><circle cx=\"364\" cy=\"180\" r=\"10\" fill=\"#1B93D1\"\/><text x=\"384\" y=\"176\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><text x=\"384\" y=\"194\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">fallback route<\/text><path d=\"M596 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M640 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"668\" y=\"56\" width=\"188\" height=\"156\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"762\" y=\"84\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Report<\/text><text x=\"762\" y=\"104\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">for all channels<\/text><circle cx=\"690\" cy=\"130\" r=\"5\" fill=\"#7360F2\"\/><text x=\"704\" y=\"134\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"776\" y=\"126\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"126\" width=\"54\" height=\"8\" rx=\"4\" fill=\"#7360F2\"\/><circle cx=\"690\" cy=\"156\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"704\" y=\"160\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"776\" y=\"152\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"152\" width=\"40\" height=\"8\" rx=\"4\" fill=\"#1B93D1\"\/><circle cx=\"690\" cy=\"182\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"704\" y=\"186\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"776\" y=\"178\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"178\" width=\"28\" height=\"8\" rx=\"4\" fill=\"#3FAE4A\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Status in real time<\/h3>\n<p>You see what was sent, what was delivered and where something got stuck.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>One report for all channels<\/h3>\n<p>Viber, SMS, WhatsApp and RCS results in the same summary.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Fallback channel<\/h3>\n<p>If the recipient cannot be reached on Viber, the same message can be delivered through another channel.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Webhook to your system<\/h3>\n<p>Status notifications can go straight into your CRM or application.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Frequently asked questions<\/h2>\n<div class=\"tnsc-qa\">\n<h3>How does a Viber message differ from SMS?<\/h3>\n<p>A Viber message travels over the internet to the Viber app, while SMS goes through the operator network to any phone number. Both are sent from the same 3CX Cloud LT system, with the same contact base and the same delivery report.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Can Viber messages be sent in bulk?<\/h3>\n<p>Yes. You import the recipient list from an Excel or CSV file, build the text from a template with variables, and you can also send from your own system over the REST API.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Can the customer reply to a Viber message?<\/h3>\n<p>Yes. The reply returns to the same thread and is visible in the Agent Desktop window together with the other channels, so the conversation history stays in one place.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Does Viber need a separate contact base?<\/h3>\n<p>No. Viber, SMS, WhatsApp and RCS use the same contact base and the same templates \u2014 this is one OMNI messenger.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>What happens if the recipient does not use Viber?<\/h3>\n<p>The same message can be delivered through another channel, for example SMS. You choose the channel in the same system, no separate tool is needed.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Can Viber messages be connected to your own system?<\/h3>\n<p>Yes. There is a REST API for sending, and delivery statuses can travel to your CRM or application over a webhook.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnspro-rel\">\n<h2>Other messaging channels<\/h2>\n<p>Viber is one of the 3CX Cloud LT OMNI messenger channels \u2014 they all run in the same system.<\/p>\n<div class=\"tnsmc-row\"><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\" style=\"--ch:#1B93D1\"><span class=\"tnsmc-txt\"><b>SMS centre<\/b><span>All four channels in one system<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/en\/sms-whatsapp-rcs-messaging\/\" style=\"--ch:#12A594\"><span class=\"tnsmc-txt\"><b>SMS, WhatsApp, RCS<\/b><span>How the channels differ from one another<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/en\/agent-desktop\/\" style=\"--ch:#7360F2\"><span class=\"tnsmc-txt\"><b>Agent Desktop<\/b><span>The window where replies are seen<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\"><span class=\"tnspro-eyebrow\">Next step<\/span><\/p>\n<h2>Let\u2019s discuss your case<\/h2>\n<p>Tell us what messages you want to send and to which group of recipients \u2014 we will suggest the right channel.<\/p>\n<p><a class=\"tnsh-btn popmake-8175\" href=\"#demo\" role=\"button\">Book a demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/en\/viber-messages\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/en\/viber-messages\/\",\"name\":\"Viber messages\",\"serviceType\":\"Viber business messaging\",\"description\":\"Viber messages are sent from the same system as SMS: one contact base, the same templates and a shared delivery report. 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You import the recipient list from an Excel or CSV file, build the text from a template with variables, and you can also send from your own system over the REST API.\"}},{\"@type\":\"Question\",\"name\":\"Can the customer reply to a Viber message?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. The reply returns to the same thread and is visible in the Agent Desktop window together with the other channels, so the conversation history stays in one place.\"}},{\"@type\":\"Question\",\"name\":\"Does Viber need a separate contact base?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Viber, SMS, WhatsApp and RCS use the same contact base and the same templates \u2014 this is one OMNI messenger.\"}},{\"@type\":\"Question\",\"name\":\"What happens if the recipient does not use Viber?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The same message can be delivered through another channel, for example SMS. 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