{"id":1883,"date":"2021-03-21T23:48:29","date_gmt":"2021-03-21T21:48:29","guid":{"rendered":"https:\/\/3cxcloud.lt\/?page_id=1883"},"modified":"2025-03-07T01:14:06","modified_gmt":"2025-03-06T23:14:06","slug":"3cx-integrations","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/3cx-integrations\/","title":{"rendered":"3CX Integrations"},"content":{"rendered":"\t\t
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RESTful API (REST API) Integrations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Know who is calling before you pick up the phone. Integrate your CRM or helpdesk system with 3CX. Have the customer record open and ready, and see when they called last and who they spoke to. Save your call center agent\u2019s time and IMPRESS your customer. You will have happier customers, handle more calls and make more sales! The integration also allows you to call directly from your CRM system. Click on a number to initiate a call and log and journal the call at the same time. Incoming calls from new numbers allow you to create new customer records automatically. You\u2019ll give your sales team wings.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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3CX Cloud integration - REST API with your CRM \/ ERP<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Calls<\/h3>\n
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      The outbound call origination – (Click-to-Call)
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       Outgoing call information transfer to CRM<\/span><\/h3>\n<\/li>\n
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       Information about the incoming call transfer to CRM<\/span><\/h3>\n<\/li>\n
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      Call history, duration, recording path<\/span><\/h3>\n<\/li>\n
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      <\/span><\/p>\n

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        AI Auto CallBack After Missing calls<\/span><\/h3>\n<\/li>\n
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        Next Call – Sale<\/span><\/div>\n<\/li>\n
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        NPS \/ CSAT<\/span><\/div><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/li>\n
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        SMS<\/h3>\n
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          SMS Send<\/span><\/h3>\n<\/li>\n
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          SMS Setting<\/span><\/h3>\n<\/li>\n
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          SMS afrer Missed call<\/span><\/h3>\n<\/li>\n
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          SMS surveys<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n
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          Customizations<\/h3>\n<\/div>\n<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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          RESTful API - 3CX Cloud
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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSalesforce, Microsoft Dynamics.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMicrosoft Outlook, Microsoft 365.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t Zendesk, Hubspot and many more.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t CRM integration wizard integrates REST enabled systems.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Agent\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            RESTful API (REST API) Integrations Know who is calling before you pick up the phone. Integrate your CRM or helpdesk system with 3CX. Have the customer record open and ready, and see when they called last and who they spoke to. Save your call center agent\u2019s time and IMPRESS your customer. You will have happier […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages\/1883"}],"collection":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/comments?post=1883"}],"version-history":[{"count":17,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages\/1883\/revisions"}],"predecessor-version":[{"id":7342,"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/pages\/1883\/revisions\/7342"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/en\/wp-json\/wp\/v2\/media?parent=1883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}