{"id":2368,"date":"2021-07-12T21:51:06","date_gmt":"2021-07-12T19:51:06","guid":{"rendered":"https:\/\/3cxcloud.lt\/?page_id=2368"},"modified":"2026-09-16T23:07:05","modified_gmt":"2026-09-16T21:07:05","slug":"agent-desktop","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/agent-desktop\/","title":{"rendered":"Agent Desktop"},"content":{"rendered":"
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AGENT DESKTOP<\/h1>\n

All customer channels, requests and reports in one window<\/p>\n

Agent Desktop is the 3CX Cloud LT agent workspace: calls, email, Helpdesk requests, web chat, SMS, Facebook Messenger, WhatsApp and Viber \u2014 in one window. Alongside: the customer card with the full contact history, request statuses and deadlines, working time tracking, reports and AI conversation analytics.<\/p>\n

Book a demo<\/a>Try it free<\/a><\/div>\n<\/div>\n
AGENT DESKTOP<\/text>Calls<\/text>Email<\/text>Web chat<\/text>SMS<\/text>WhatsApp<\/text>Viber<\/text>CONVERSATION<\/text>+370 6xx xxxxx<\/text>COMMENT<\/text>Topic<\/text>CUSTOMER<\/text>Logged in<\/text>Break<\/text>After call<\/text>Total worked<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n
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Everything in a single window<\/h2>\n

All requests in one place \u2014 whichever channel the customer used.<\/p>\n