{"id":8031,"date":"2025-11-20T22:23:35","date_gmt":"2025-11-20T20:23:35","guid":{"rendered":"https:\/\/3cxcloud.lt\/?page_id=8031"},"modified":"2026-11-02T22:52:44","modified_gmt":"2026-11-02T20:52:44","slug":"whatsapp-calls-in-3cx","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/en\/whatsapp-calls-in-3cx\/","title":{"rendered":"WhatsApp calls to your phone system"},"content":{"rendered":"
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WHATSAPP CALLS<\/h1>\n

Customers\u2019 WhatsApp calls \u2014 to your phone system (PBX) and 3CX<\/p>\n

The customer calls your business number on WhatsApp, and the call arrives in the same phone system where you already take regular calls. 3CX Cloud LT routes it to 3CX or another PBX \u2014 no need to change your system.<\/p>\n

Book a demo<\/a>Virtual numbers<\/a><\/div>\n<\/div>\n
<\/linearGradient><\/defs>WhatsApp<\/text>calling\u2026<\/text>Your phone system<\/text>3CX or another PBX<\/text>WhatsApp<\/text>Phone<\/text>WhatsApp<\/text>Phone<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n
\"A<\/figure>\n
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How it works<\/span><\/p>\n

How does a WhatsApp call reach the phone system?<\/h2>\n

The customer calls your business number on WhatsApp. The call is routed to your phone system (PBX) and 3CX, and the agent answers it just like a regular phone call. All communication stays in the same system.<\/p>\n<\/header>\n

Customer<\/text>WhatsApp app<\/text>2<\/text>Business number<\/text>the same number<\/text>3<\/text>Phone system<\/text>PBX and 3CX<\/text>4<\/text>Agent<\/text>answers as usual<\/text><\/svg><\/div>\n