{"id":13142,"date":"2026-08-26T13:28:14","date_gmt":"2026-08-26T11:28:14","guid":{"rendered":"https:\/\/3cxcloud.lt\/integracion-api-rest\/"},"modified":"2026-08-26T13:28:14","modified_gmt":"2026-08-26T11:28:14","slug":"integracion-api-rest","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/es\/integracion-api-rest\/","title":{"rendered":"Integraci\u00f3n por API (API REST)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13142\" class=\"elementor elementor-13142\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2343fef5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2343fef5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18b9ef18\" data-id=\"18b9ef18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a18a62e elementor-widget elementor-widget-text-editor\" data-id=\"5a18a62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Integraci\u00f3n por API (API REST)<\/h2> <p>Con 3CXCloud puede integrar su CRM, ERP y sistema de contabilidad e iniciar llamadas con un solo clic. Las llamadas entrantes se asocian autom\u00e1ticamente a la ficha del cliente, que aparece en pantalla, y cada llamada queda registrada en el CRM.<\/p> <h2>Integraci\u00f3n por API<\/h2> <ul> <li>Control de llamadas: API<\/li> <li><span style=\"font-size: 14px; color: var( --e-global-color-text );\">Env\u00edo y recepci\u00f3n de SMS: API<\/span><\/li> <li>Control del estado del agente: API<\/li> <li>Llamadas y SMS de encuesta: API<\/li> <li>Llamadas y SMS automatizados: API<\/li> <\/ul> <h2>Control de llamadas: API<\/h2> <ul> <li>Inicio de llamadas salientes<\/li> <li>Env\u00edo de eventos de llamada entrante a CRM \/ ERP \/ \u2026<\/li> <li>Env\u00edo de eventos de llamada saliente a CRM \/ ERP \/ \u2026<\/li> <li>Atender una llamada<\/li> <li>Finalizar una llamada<\/li> <li>Transferir una llamada<\/li> <li>Poner una llamada en espera<\/li> <li>Env\u00edo de la grabaci\u00f3n de la llamada a CRM \/ ERP \/ \u2026<\/li> <li>Env\u00edo del historial de llamadas a CRM \/ ERP \/ \u2026<\/li> <li>Cualquier otra cosa bajo petici\u00f3n<\/li> <li>API RESTful: HTTPS, JSON, autenticaci\u00f3n por bearer<\/li> <\/ul> <h2>Env\u00edo y recepci\u00f3n de SMS: API<\/h2> <ul> <li>Env\u00edo \/ inicio de SMS salientes<\/li> <li>Recepci\u00f3n de SMS entrantes<\/li> <li>Informes de entrega de SMS salientes<\/li> <li>SMS peri\u00f3dicos<\/li> <li>SMS masivos con variables desde Excel o .csv<\/li> <li>SMS masivos desde Excel o .csv<\/li> <li>SMS a todos los pa\u00edses<\/li> <li>Informes detallados<\/li> <li>Panel<\/li> <li>Cualquier otra cosa bajo petici\u00f3n<\/li> <li>API RESTful: HTTPS, JSON, autenticaci\u00f3n por bearer<\/li> <\/ul> <p><a role=\"button\" href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\" target=\"_blank\" rel=\"noopener\"><br>M\u00e1s<br><\/a><br><a href=\"https:\/\/3cxcloud.lt\/en\/sms-send-receive\/\"><br><\/a><br><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png\" sizes=\"(max-width: 313px) 100vw, 313px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png 313w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai-300x241.png 300w\" alt=\"Llamadas automatizadas\" width=\"313\" height=\"251\"><\/p> <h2>Llamadas y SMS de encuesta: API<\/h2> <ul> <li>Panel<\/li> <li>Llamadas de encuesta<\/li> <li>SMS de encuesta<\/li> <li>Encuestas automatizadas por llamada o SMS tras la conversaci\u00f3n<\/li> <li>Una encuesta de calidad del servicio tras la llamada<\/li> <li>Encuestas por llamada o SMS desde Excel o .csv<\/li> <li>Env\u00edo de las valoraciones por la API<\/li> <li>Informes de valoraciones en la interfaz web<\/li> <li>Cualquier otra cosa bajo petici\u00f3n<\/li> <li>API RESTful: HTTPS, JSON, webhooks<\/li> <\/ul> <h2>Panel de pared configurable<\/h2> <p><a role=\"button\" href=\"https:\/\/3cxcloud.lt\/en\/call-sms-surveys\/\" target=\"_blank\" rel=\"noopener\">M\u00e1s<br><\/a><\/p> <h2>Llamadas, SMS y correos automatizados<\/h2> <ul> <li>Llamadas automatizadas con los avisos que necesite<\/li> <li>Un aviso de deuda o una promoci\u00f3n, por llamada o SMS<\/li> <li>Los datos del proyecto pueden cargarse a mano o desde un archivo Excel o .csv<\/li> <li>Integraci\u00f3n con su CRM o ERP<\/li> <li>Un calendario propio de llamadas o SMS, seg\u00fan la hora del d\u00eda<\/li> <li>Informes detallados por proyecto<\/li> <li>Integraci\u00f3n por API, REST, JSON, base de datos y m\u00e1s\u2026<\/li> <\/ul> <p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png\" sizes=\"(max-width: 313px) 100vw, 313px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai.png 313w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/09\/Automatizuoti-skambuciai-300x241.png 300w\" alt=\"Llamadas automatizadas\" width=\"313\" height=\"251\"><br><img decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" alt=\"\" width=\"286\" height=\"236\"><\/p> <h2>Integraci\u00f3n con su CRM \/ ERP: API RESTful<\/h2> <ul> <li> <h3>Llamadas<\/h3> <\/li> <li> <h3>Inicio de llamadas salientes<\/h3> <\/li> <li> <h3>Env\u00edo de eventos de llamada entrante<\/h3> <\/li> <li> <h3>Env\u00edo de eventos de llamada saliente<\/h3> <\/li> <li> <h3>Env\u00edo de SMS<\/h3> <\/li> <li> <h3>Recepci\u00f3n de SMS<\/h3> <\/li> <li> <h3>Comandos de control de llamada<\/h3> <\/li> <li> <h3>Informaci\u00f3n sobre las llamadas activas<\/h3> <\/li> <li> <h3>Informaci\u00f3n del estado del agente<\/h3> <\/li> <li> <h3>Control de llamadas<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">GPS: llamadas con avisos activados por coordenadas<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">Recordatorios automatizados<\/h3> <\/li> <li> <h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">Llamadas automatizadas guiadas por sus propios algoritmos<\/h3> <\/li> <\/ul> <h2>API RESTful \u2013 3CX Cloud<\/h2> <p>Con el contact center de comunicaciones unificadas de 3CX sus agentes pueden seguir las consultas de los clientes desde cualquier canal y mantener los registros al d\u00eda, de modo que los datos de contacto y el contexto est\u00e9n disponibles en tiempo real. Integre 3CX con MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk, Odoo, Hanna CRM, Salesystem y muchos m\u00e1s. Si su CRM no figura en nuestra lista de aplicaciones, tambi\u00e9n se puede integrar sin dificultad.<\/p> <p><img decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9.png\" sizes=\"(max-width: 362px) 100vw, 362px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9.png 362w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima9-300x238.png 300w\" alt=\"Estado del agente\" width=\"362\" height=\"287\"><\/p> <h2>Conecte su CRM \/ ERP<\/h2> <p>Cualquiera de los sistemas CRM de abajo puede conectarse a su servidor PBX. \u00bfQu\u00e9 significa eso? Un administrador integra el CRM y la centralita; ning\u00fan usuario necesita complementos ni configuraci\u00f3n manual. \u00bfC\u00f3mo se hace? Es sencillo: basta con leer las gu\u00edas siguientes:<\/p> <ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"> <li style=\"padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\" style=\"font-size: 16px; background-color: rgb(255, 255, 255); transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: rgb(0, 123, 199);\">amoCRM<\/a><\/p><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (complemento)<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p> <\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"> <p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p> <\/li> <\/ul> <ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"> <li style=\"padding-bottom: 5.5px; font-size: 16px;\"> <p style=\"margin-bottom: 0px; font-size: 16px;\"> <\/p><\/li> <li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\">&nbsp;<\/li> <\/ul> <p style=\"margin-bottom: 0px;\">Microsoft Office 365<\/p> <p style=\"margin-bottom: 0px;\">Microsoft Outlook (complemento)<\/p> <p style=\"margin-bottom: 0px;\">MongoDB<\/p> <p style=\"margin-bottom: 0px;\">MS Exchange (complemento)<\/p> <p style=\"margin-bottom: 0px;\">MS SQL Server, MySQL, PostgreSQL<\/p> <p style=\"margin-bottom: 0px;\">Nutshell<\/p> <p style=\"margin-bottom: 0px;\">Salesforce<\/p> <p style=\"margin-bottom: 0px;\">Vtiger<\/p> <p style=\"margin-bottom: 0px;\">Zendesk<\/p> <p style=\"margin-bottom: 0px;\">Zoho<\/p> <p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" sizes=\"(max-width: 350px) 100vw, 350px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" alt=\"Integraciones con CRM\" width=\"350\" height=\"300\"><\/p> <h2>Control de equipos: integraci\u00f3n por API<\/h2> <ul> <li>Integraci\u00f3n con diversos sistemas<\/li> <li>Control de barreras<\/li> <li>Abrir una puerta<\/li> <li>Un mapa GPS con objetos<\/li> <li>Aplicaciones m\u00f3viles<\/li> <li>Seguimiento GPS<\/li> <li>Control desde Android, iOS, Windows o un navegador web<\/li> <li>Panel<\/li> <li>Cualquier otra cosa bajo petici\u00f3n<\/li> <li>API RESTful: HTTPS, JSON, webhooks<\/li> <\/ul> <p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api.jpg\" sizes=\"(max-width: 500px) 100vw, 500px\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api.jpg 500w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/11\/Slagmaumai-3cx-api-300x162.jpg 300w\" alt=\"Control de equipos mediante la API\" width=\"500\" height=\"270\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c9125c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c9125c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfd1cd0\" data-id=\"bfd1cd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22073dc elementor-align-center popmake-13112 elementor-widget elementor-widget-button\" data-id=\"22073dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PRU\u00c9BELO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-13142","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages\/13142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/comments?post=13142"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages\/13142\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/media?parent=13142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}