{"id":13152,"date":"2026-08-26T13:28:16","date_gmt":"2026-08-26T11:28:16","guid":{"rendered":"https:\/\/3cxcloud.lt\/integracion-3cx-crm-erp\/"},"modified":"2026-08-26T13:28:16","modified_gmt":"2026-08-26T11:28:16","slug":"integracion-3cx-crm-erp","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/es\/integracion-3cx-crm-erp\/","title":{"rendered":"Integraci\u00f3n de 3CX con CRM y ERP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13152\" class=\"elementor elementor-13152\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-982fd8e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"982fd8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f73ea6b\" data-id=\"f73ea6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea30f8b elementor-widget elementor-widget-heading\" data-id=\"ea30f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integre su centralita y su CRM \/ ERP con 3CX Cloud<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-01a2985 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01a2985\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-278f8b5\" data-id=\"278f8b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49e2398 elementor-widget elementor-widget-text-editor\" data-id=\"49e2398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con 3CX puede integrar su CRM, ERP y sistema de contabilidad en la centralita e iniciar llamadas con un solo clic. Las llamadas entrantes se asocian autom\u00e1ticamente a la ficha del cliente, que aparece en pantalla, y cada llamada queda registrada en el CRM.<\/p><p>Con esta soluci\u00f3n de contact center omnicanal sus agentes pueden seguir las interacciones con los clientes desde cualquier canal y mantener los registros al d\u00eda, de modo que los datos de contacto y el contexto est\u00e9n disponibles en tiempo real. Integre 3CX PRO con MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk y m\u00e1s. Si su CRM no figura en nuestra lista de aplicaciones, puede integrarlo usted mismo sin dificultad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1810c72 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1810c72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-407e524\" data-id=\"407e524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76480c elementor-widget elementor-widget-image\" data-id=\"a76480c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"286\" height=\"236\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" class=\"attachment-full size-full wp-image-146\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dec562\" data-id=\"7dec562\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ff866 elementor-widget elementor-widget-heading\" data-id=\"56ff866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integraci\u00f3n con 3CX Cloud: API REST<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e170579 elementor-widget elementor-widget-text-editor\" data-id=\"e170579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Llamadas<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Inicio de llamadas salientes<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Env\u00edo de eventos de llamada entrante<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Env\u00edo de eventos de llamada saliente<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Env\u00edo de SMS<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Recepci\u00f3n de SMS<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Informaci\u00f3n sobre las llamadas activas<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Informaci\u00f3n del agente (<\/span><span style=\"font-weight: 400;\">Ocupado, disponible y otros estados<\/span><span style=\"font-size: 18px; font-weight: normal;\">)<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Gesti\u00f3n de llamadas (atender llamadas, transferir,<\/span><span style=\"font-weight: 400;\">poner en espera y finalizar<\/span><span style=\"font-weight: normal;\">)&nbsp;<\/span><\/h3>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">GPS: llamadas con avisos activados por coordenadas GPS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Recordatorios automatizados: llamadas o SMS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Llamadas automatizadas guiadas por sus propios algoritmos<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Integraci\u00f3n con PostgreSQL, MySQL, MariaDB, Oracle, MongoDB, Redis y otros.<\/span><\/h3>\n<\/li>\n<\/ul>\n<h2><h3><ul><li><b>Integraci\u00f3n a su medida<\/b><\/li><\/ul><\/h3><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfa42ff elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfa42ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efc0e1c\" data-id=\"efc0e1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a9c33 elementor-widget elementor-widget-heading\" data-id=\"43a9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conecte su CRM \/ ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c368da8 elementor-widget elementor-widget-text-editor\" data-id=\"c368da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cualquiera de los sistemas CRM de abajo puede conectarse a su servidor PBX. \u00bfQu\u00e9 significa eso? Un administrador integra el CRM y la centralita; ning\u00fan usuario necesita complementos ni configuraci\u00f3n manual. \u00bfC\u00f3mo se hace? Es sencillo: basta con leer las gu\u00edas siguientes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34b6c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34b6c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d13f89f\" data-id=\"d13f89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1da72d elementor-widget elementor-widget-text-editor\" data-id=\"d1da72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"clear: left; position: relative; float: left; margin-bottom: 20px; width: 337.328px; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: justify; margin-right: 44px;\"><div style=\"min-height: 385px; background-position: left top; background-repeat: no-repeat; background-size: cover; height: auto;\"><div style=\"display: flex; justify-content: center; align-items: center; min-height: 385px; height: auto;\"><div style=\"flex: 1 1 0%; max-width: 100%;\"><ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"><li style=\"padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">1C <\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (complemento)<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p><\/div><\/li><\/ul><\/div><\/div><div style=\"clear: both; zoom: 1;\">&nbsp;<\/div><\/div><\/div><ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"><li style=\"padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\"><p style=\"margin-bottom: 0px; font-size: 16px;\">&nbsp;<\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\">&nbsp;<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-031eb5c\" data-id=\"031eb5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b459020 elementor-widget elementor-widget-text-editor\" data-id=\"b459020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">\u00a0<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">Microsoft Office 365<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Microsoft Outlook (complemento)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MongoDB<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS Exchange (complemento)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS SQL Server, MySQL, PostgreSQL<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Nutshell<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Salesforce<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Vtiger<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zendesk<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zoho<\/span><\/p><\/div><div style=\"margin-left: 38.4px; font-size: 16px;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b9b79f8\" data-id=\"b9b79f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ffe628 elementor-widget elementor-widget-image\" data-id=\"3ffe628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"300\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" class=\"attachment-large size-large wp-image-478\" alt=\"CRM Integrations\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" 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