{"id":13175,"date":"2026-08-26T13:28:28","date_gmt":"2026-08-26T11:28:28","guid":{"rendered":"https:\/\/3cxcloud.lt\/agentes-ia\/"},"modified":"2026-08-26T13:28:28","modified_gmt":"2026-08-26T11:28:28","slug":"agentes-ia","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/es\/agentes-ia\/","title":{"rendered":"Agentes de IA"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AGENTES DE IA<\/h1>\n<p class=\"tnsh-hero-sub\">Conversaciones con clientes por voz, chat y correo<\/p>\n<p class=\"tnsh-hero-p\">Un agente de IA responde al cliente de inmediato: descuelga el tel\u00e9fono, contesta en el chat o redacta una respuesta de correo siguiendo su escenario. Cuando una pregunta se sale de su alcance, pasa la conversaci\u00f3n a una persona con todo el contexto.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13114\" href=\"#ai-uzklausa\" role=\"button\">Solicitar demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/es\/contacto\/\">Cont\u00e1ctenos<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Interfaz del agente de IA: lista de llamadas, ventana de conversaci\u00f3n y se\u00f1al de voz\"><defs><linearGradient id=\"vG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#vP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"352\" y=\"44\" width=\"52\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"378\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">IA<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" 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fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"45\" y=\"-9\" width=\"4\" height=\"18\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"54\" y=\"-13\" width=\"4\" height=\"26\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"63\" y=\"-7\" width=\"4\" height=\"14\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:8\" x=\"72\" y=\"-11\" width=\"4\" height=\"22\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:9\" x=\"81\" y=\"-5\" width=\"4\" height=\"10\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:10\" x=\"90\" y=\"-10\" width=\"4\" height=\"20\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:11\" x=\"99\" y=\"-7.5\" width=\"4\" height=\"15\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:12\" x=\"108\" y=\"-12.5\" width=\"4\" height=\"25\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:13\" x=\"117\" y=\"-5.5\" width=\"4\" height=\"11\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:14\" x=\"126\" y=\"-8.5\" width=\"4\" height=\"17\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:15\" x=\"135\" y=\"-4.5\" width=\"4\" height=\"9\" rx=\"2\" fill=\"url(#vG)\"\/><\/g><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Llamada entrante: el agente de IA responde, la resuelve o la pasa a un agente\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"83\">Cliente<\/text><text class=\"h-lbl h-lbl--s\" x=\"55\" y=\"98\">llamadas<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"187.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"194.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"201\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"207.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"214.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"220.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"227.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"234\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"216\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"216\" y=\"117\">responde al momento<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 66 H339 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Atendida<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">sin cola<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 106 H339 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Agente<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">con contexto<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfSu cliente recibe respuesta enseguida o espera en una cola?<\/h2>\n<p class=\"tnsh-lead\">El agente de IA para llamadas entrantes responde en los primeros segundos<\/p>\n<ul class=\"tnsh-check\">\n<li>Responde las 24 horas: fuera de horario, los fines de semana y en horas punta<\/li>\n<li>Entiende la pregunta en lenguaje natural, sin men\u00fas de \u00abpulse uno\u00bb<\/li>\n<li>Resuelve por su cuenta las preguntas habituales y pasa las complejas a un agente<\/li>\n<li>Cuando traspasa, pasa tambi\u00e9n el contexto: el cliente no tiene que repetirse<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/es\/llamadas-entrantes-salientes\/\">M\u00e1s informaci\u00f3n <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Una lista de contactos se trabaja en paralelo: recordatorios, confirmaciones, traspaso a un agente\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contactos<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">lista<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">en paralelo<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Recordatorio<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Confirmaci\u00f3n<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agente<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfQui\u00e9n llama al cliente cuando el equipo no tiene tiempo?<\/h2>\n<p class=\"tnsh-lead\">El agente de IA para llamadas salientes trabaja seg\u00fan su escenario<\/p>\n<ul class=\"tnsh-check\">\n<li>Recordatorios de pedidos, citas y plazos de pago<\/li>\n<li>Devoluciones autom\u00e1ticas de llamadas perdidas<\/li>\n<li>Encuestas y recogida de opiniones tras el servicio<\/li>\n<li>Ritmo de unas pocas a cientos de conversaciones a la vez, sin m\u00e1s personas<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/es\/agente-voz-ia\/\">M\u00e1s informaci\u00f3n <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"El camino de un correo: tema y prioridad, despu\u00e9s una respuesta o la asignaci\u00f3n a un compa\u00f1ero\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Recibida<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">correo<\/text><path class=\"h-arrow \" d=\"M112 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"190.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"197.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"204\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"210.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"217.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"223.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"230.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"237\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"219\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"219\" y=\"117\">tema, prioridad<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M286 66 H342 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Atendida<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">autom\u00e1ticamente<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M286 106 H342 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Asignada<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">a un compa\u00f1ero<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfCu\u00e1ntos correos siguen sin respuesta en su buz\u00f3n compartido?<\/h2>\n<p class=\"tnsh-lead\">El agente de IA para correo clasifica, responde y no deja ninguna solicitud sin responsable<\/p>\n<ul class=\"tnsh-check\">\n<li>Lee el correo, fija el tema y la prioridad<\/li>\n<li>Responde de forma aut\u00f3noma en temas bien definidos<\/li>\n<li>Para el resto redacta una respuesta que un compa\u00f1ero aprueba<\/li>\n<li>Asigna un responsable: el correo deja de quedarse en una carpeta compartida<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/es\/agente-ia-correo\/\">M\u00e1s informaci\u00f3n <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Las conversaciones del sitio web, WhatsApp y SMS se funden en un solo historial\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"39.5\">Sitio web<\/text><path class=\"h-arrow \" d=\"M110 35 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"91.5\">WhatsApp<\/text><path class=\"h-arrow \" d=\"M110 87 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"143.5\">SMS<\/text><path class=\"h-arrow \" d=\"M110 139 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"192\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"226.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"233.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"246.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"253.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"259.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"266.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"273\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"279.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"255\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"255\" y=\"117\">un solo historial<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M322 86 H392\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Agente<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">lo ve todo<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfRecibe el cliente la misma respuesta en el sitio web, en WhatsApp y por SMS?<\/h2>\n<p class=\"tnsh-lead\">El agente de IA para canales escritos funciona con una sola l\u00f3gica en todas partes<\/p>\n<ul class=\"tnsh-check\">\n<li>Entiende una pregunta formulada libremente, no solo botones<\/li>\n<li>Una conversaci\u00f3n contin\u00faa por varios canales sin perder su historial<\/li>\n<li>Los contratos, las excepciones de precio y las reclamaciones pasan de inmediato a una persona<\/li>\n<li>Toma los datos de contacto cuando el cliente quiere que le devuelvan la llamada<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/es\/chatbot-ia\/\">M\u00e1s informaci\u00f3n <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>\u00bfPor qu\u00e9 escenario deber\u00edamos empezar?<\/h2>\n<p class=\"tnsh-lead\">Los casos m\u00e1s habituales que conviene automatizar primero.<\/p>\n<div class=\"tnsh-vars\">\n<div class=\"tnsh-var\"><b>Fuera de horario<\/b><span>El agente atiende a los clientes cuando el equipo no est\u00e1.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Hora punta<\/b><span>Se ocupa de las llamadas que de otro modo se perder\u00edan.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Primera l\u00ednea<\/b><span>Responde las preguntas habituales y traspasa las complejas.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Cualificaci\u00f3n<\/b><span>Establece la necesidad antes de conectar con ventas.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Recordatorios<\/b><span>Llama o escribe sobre pedidos y citas.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Devoluciones de llamada<\/b><span>Devuelve una llamada perdida autom\u00e1ticamente.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Clasificaci\u00f3n del correo<\/b><span>Asigna un tema y un responsable.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Respuestas en borrador<\/b><span>Redacta la respuesta; una persona solo la aprueba.<\/span><\/div>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-dark\">\n<h2>C\u00f3mo empieza<\/h2>\n<p class=\"tnsh-lead\">Con un escenario, no con toda su l\u00f3gica de atenci\u00f3n al cliente.<\/p>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Escenario<\/b><span class=\"tnsh-step-p\">Elegimos un caso claro: la pregunta m\u00e1s frecuente o la llamada que m\u00e1s se pierde.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Datos<\/b><span class=\"tnsh-step-p\">Reunimos las respuestas en las que se apoyar\u00e1 el agente: servicios, condiciones, horarios.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>L\u00edmite<\/b><span class=\"tnsh-step-p\">Definimos cu\u00e1ndo una conversaci\u00f3n pasa a una persona. Esa es la decisi\u00f3n m\u00e1s importante.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Medici\u00f3n<\/b><span class=\"tnsh-step-p\">Lo ponemos en marcha, medimos el resultado y solo entonces a\u00f1adimos escenarios nuevos.<\/span><\/li>\n<\/ol>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Agentes de IA: preguntas frecuentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>\u00bfSustituir\u00e1 un agente de IA a mi personal?<\/h3>\n<p>No. Se ocupa de las preguntas repetitivas y de las llamadas fuera de horario, y deja al equipo las conversaciones que requieren criterio, empat\u00eda o venta.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfFuncionar\u00e1 con nuestra telefon\u00eda?<\/h3>\n<p>S\u00ed. El agente se conecta a sus n\u00fameros y a su encaminamiento de llamadas: no hace falta montar una telefon\u00eda aparte.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfC\u00f3mo sabr\u00e1 el cliente que est\u00e1 hablando con una IA?<\/h3>\n<p>Recomendamos decirlo abiertamente en la primera frase. Los clientes aceptan bien una respuesta autom\u00e1tica cuando es r\u00e1pida y \u00fatil.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfQu\u00e9 hay que preparar para empezar?<\/h3>\n<p>Respuestas a las preguntas m\u00e1s habituales y la decisi\u00f3n de cu\u00e1ndo una conversaci\u00f3n pasa a una persona. De la parte t\u00e9cnica nos ocupamos nosotros.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Le mostraremos c\u00f3mo funcionar\u00eda esto en su caso<\/h2>\n<p>D\u00edganos d\u00f3nde pierde hoy m\u00e1s clientes y le propondremos qu\u00e9 automatizar primero.<\/p>\n<p><a class=\"tnsh-btn popmake-13114\" href=\"#ai-uzklausa\" role=\"button\">Solicitar demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"AI agents\",\"serviceType\":\"Agentes de IA para atenci\u00f3n al cliente\",\"description\":\"Agentes de IA para llamadas entrantes y salientes, correo y canales escritos.\",\"inLanguage\":\"en\",\"areaServed\":{\"@type\":\"Country\",\"name\":\"Lituania\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}},{\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfSustituir\u00e1 un agente de IA a mi personal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Se ocupa de las preguntas repetitivas y de las llamadas fuera de horario, y deja al equipo las conversaciones que requieren criterio, empat\u00eda o venta.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfFuncionar\u00e1 con nuestra telefon\u00eda?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\u00ed. 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