{"id":13177,"date":"2026-08-26T13:28:28","date_gmt":"2026-08-26T11:28:28","guid":{"rendered":"https:\/\/3cxcloud.lt\/llamadas-entrantes-salientes\/"},"modified":"2026-08-26T13:28:28","modified_gmt":"2026-08-26T11:28:28","slug":"llamadas-entrantes-salientes","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/es\/llamadas-entrantes-salientes\/","title":{"rendered":"Llamadas entrantes y salientes"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>ENTRANTE Y SALIENTE<\/h1>\n<p class=\"tnsh-hero-sub\">Llamadas entrantes y salientes en una sola soluci\u00f3n<\/p>\n<p class=\"tnsh-hero-p\">Las llamadas entrantes protegen a los clientes que ya tiene; las salientes hacen crecer las ventas. Un agente de IA trabaja en ambas direcciones con la misma l\u00f3gica, as\u00ed que no necesita ni dos sistemas ni dos equipos para mantenerlos.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13114\" href=\"#ai-uzklausa\" role=\"button\">Solicitar demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/es\/agentes-ia\/\">Todos los agentes de IA<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"2 DIRECCIONES\"><defs><linearGradient id=\"sGdual\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPdual\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPdual)\" 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fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#sGdual)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><path d=\"M306 280 H430\" stroke=\"#8FD08A\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><path d=\"M510 312 H386\" stroke=\"#4FA8D8\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><text x=\"306\" y=\"272\" font-size=\"9\" font-weight=\"700\" fill=\"#9FD397\" font-family=\"-apple-system,Arial\">ENTRANTE<\/text><text x=\"450\" y=\"334\" font-size=\"9\" font-weight=\"700\" fill=\"#8FC4E4\" font-family=\"-apple-system,Arial\">SALIENTE<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Una cola frente a una respuesta inmediata\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Sin agente<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Llamada<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Cola<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Perdida<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">Con agente<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Llamada<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Atendida<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Encaminada<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfCu\u00e1ntas llamadas pierde en las horas punta?<\/h2>\n<p class=\"tnsh-lead\">En entrante, lo que m\u00e1s importa es no perder a nadie<\/p>\n<ul class=\"tnsh-check\">\n<li>Una llamada perdida suele significar un cliente perdido<\/li>\n<li>El agente responde al momento: la cola deja de crecer<\/li>\n<li>Resuelve las preguntas habituales antes de que haga falta un agente<\/li>\n<li>Atiende a los clientes fuera de horario y los fines de semana<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Una lista de contactos se trabaja en paralelo\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contactos<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">lista<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">en paralelo<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Recordatorio<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Confirmaci\u00f3n<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agente<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfQui\u00e9n hace la llamada cuando el primer paso tiene que darlo usted?<\/h2>\n<p class=\"tnsh-lead\">En saliente, lo que m\u00e1s importa es la coherencia<\/p>\n<ul class=\"tnsh-check\">\n<li>Recordatorios de pedidos, citas y plazos<\/li>\n<li>Devoluciones autom\u00e1ticas de llamadas perdidas<\/li>\n<li>Encuestas y recogida de opiniones tras el servicio<\/li>\n<li>Los escenarios se ejecutan siempre y a tiempo, no cuando alguien tiene un hueco<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Ambas direcciones funcionan con una sola l\u00f3gica y un solo conjunto de informes\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"39.5\">Entrante<\/text><path class=\"h-arrow \" d=\"M114 35 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"91.5\">Saliente<\/text><path class=\"h-arrow \" d=\"M114 87 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"143.5\">Devoluciones de llamada<\/text><path class=\"h-arrow \" d=\"M114 139 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"196\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"249.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"256.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"262.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"269.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"276\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"282.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"258\" y=\"102\">Agente de IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"258\" y=\"117\">un solo conjunto de escenarios<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M324 86 H392\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Un conjunto<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">informes<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>\u00bfNecesitaremos dos sistemas distintos?<\/h2>\n<p class=\"tnsh-lead\">Ambas direcciones con una sola l\u00f3gica<\/p>\n<ul class=\"tnsh-check\">\n<li>Los mismos escenarios y los mismos datos en ambas direcciones<\/li>\n<li>Un solo conjunto de informes, no dos por separado<\/li>\n<li>Ritmo de unas pocas a cientos de conversaciones a la vez<\/li>\n<li>El ritmo puede cambiar en cualquier momento sin a\u00f1adir personas<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Llamadas entrantes y salientes: preguntas frecuentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>\u00bfPodemos usar una sola direcci\u00f3n?<\/h3>\n<p>S\u00ed. La mayor\u00eda empieza por las llamadas entrantes, porque el resultado se nota enseguida: menos llamadas perdidas.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfPodemos poner en marcha solo algunos escenarios?<\/h3>\n<p>S\u00ed, y es la forma habitual de empezar. Un escenario y, cuando vea el resultado, los dem\u00e1s.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfEst\u00e1n permitidas las llamadas salientes con IA?<\/h3>\n<p>Las llamadas automatizadas deben cumplir los requisitos de protecci\u00f3n de datos, y quien las recibe debe poder saber qui\u00e9n llama y c\u00f3mo darse de baja.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfQu\u00e9 muestran los informes?<\/h3>\n<p>Volumen de llamadas, tasas de respuesta, cu\u00e1ntas conversaciones se resolvieron sin agente y cu\u00e1ntas se traspasaron.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Le mostraremos c\u00f3mo funcionar\u00eda esto en su caso<\/h2>\n<p>D\u00edganos d\u00f3nde pierde hoy m\u00e1s clientes y le propondremos qu\u00e9 automatizar primero.<\/p>\n<p><a class=\"tnsh-btn popmake-13114\" href=\"#ai-uzklausa\" role=\"button\">Solicitar demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"Llamadas entrantes y salientes\",\"serviceType\":\"Agente de IA para atenci\u00f3n al cliente\",\"description\":\"Las llamadas entrantes protegen a los clientes que ya tiene; las salientes hacen crecer las ventas. 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Un agente de IA trabaja en ambas direcciones con la misma l\u00f3gica, as\u00ed que no necesita ni dos sistemas ni dos equipos para mantenerlos. 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