{"id":15333,"date":"2026-10-27T23:52:44","date_gmt":"2026-10-27T21:52:44","guid":{"rendered":"https:\/\/3cxcloud.lt\/mensajes-de-viber\/"},"modified":"2026-10-28T00:00:03","modified_gmt":"2026-10-27T22:00:03","slug":"mensajes-de-viber","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/es\/mensajes-de-viber\/","title":{"rendered":"Mensajes de Viber"},"content":{"rendered":"<div class=\"tnsh tnssol\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>VIBER<\/h1>\n<p class=\"tnsh-hero-sub\">Mensajes a los usuarios de Viber desde el mismo sistema que los SMS<\/p>\n<p class=\"tnsh-hero-p\">Viber es uno de los cuatro canales de OMNI messenger de 3CX Cloud LT, junto a SMS, WhatsApp y RCS. La misma base de contactos, las mismas plantillas y el mismo informe de entrega, as\u00ed que para los mensajes de Viber no hace falta una herramienta aparte.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13112\" href=\"#demo\" role=\"button\">Solicitar demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/es\/centro-sms-envio-recepcion\/\">Centro de SMS<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Un tel\u00e9fono con una conversaci\u00f3n de Viber: un mensaje enviado y la respuesta del cliente, y al lado la lista de canales SMS, WhatsApp, Viber y RCS con el estado de entrega.\"><defs><linearGradient id=\"vbG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#9B8CFF\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vbP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"36\" width=\"190\" height=\"320\" rx=\"26\" fill=\"url(#vbP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"52\" y=\"48\" width=\"166\" height=\"296\" rx=\"18\" fill=\"rgba(9,24,42,.45)\"\/><rect x=\"104\" y=\"56\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.22)\"\/><circle cx=\"76\" cy=\"86\" r=\"13\" fill=\"#7360F2\"\/><path d=\"M70.5 81.5a2 2 0 0 1 2-2h1.6a1.3 1.3 0 0 1 1.3 1.1c.1.85.3 1.7.6 2.5a1.3 1.3 0 0 1-.3 1.35l-1.1 1.1a13 13 0 0 0 4.9 4.9l1.1-1.1a1.3 1.3 0 0 1 1.35-.3c.8.3 1.65.5 2.5.6a1.3 1.3 0 0 1 1.1 1.3v1.6a2 2 0 0 1-2 2 20 20 0 0 1-13.05-13.05z\" fill=\"#FFFFFF\"\/><text x=\"98\" y=\"84\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"98\" y=\"96\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">TENESYS<\/text><rect x=\"76\" y=\"116\" width=\"128\" height=\"52\" rx=\"12\" fill=\"#7360F2\" opacity=\".92\"\/><rect x=\"90\" y=\"130\" width=\"100\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"90\" y=\"144\" width=\"72\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><text x=\"190\" y=\"162\" font-size=\"8\" font-weight=\"600\" fill=\"rgba(255,255,255,.75)\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Entregado<\/text><rect x=\"66\" y=\"182\" width=\"112\" height=\"46\" rx=\"12\" fill=\"rgba(255,255,255,.12)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"80\" y=\"196\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"80\" y=\"210\" width=\"58\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"92\" y=\"242\" width=\"112\" height=\"34\" rx=\"12\" fill=\"#7360F2\" opacity=\".55\"\/><rect x=\"106\" y=\"256\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.6)\"\/><rect x=\"66\" y=\"300\" width=\"138\" height=\"24\" rx=\"12\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.16)\"\/><circle cx=\"192\" cy=\"312\" r=\"9\" fill=\"#7360F2\"\/><path d=\"M188 312h7M192.5 308.5l3.5 3.5-3.5 3.5\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"268\" y=\"96\" width=\"256\" height=\"220\" rx=\"16\" fill=\"rgba(9,24,42,.82)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"284\" y=\"112\" width=\"4\" height=\"188\" rx=\"2\" fill=\"url(#vbG)\"\/><text x=\"300\" y=\"128\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"300\" y=\"148\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"162\" r=\"5\" fill=\"#4FA8D8\"\/><text x=\"330\" y=\"166\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"300\" y=\"184\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"198\" r=\"5\" fill=\"#63C081\"\/><text x=\"330\" y=\"202\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"300\" y=\"220\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(115,96,242,.3)\" stroke=\"rgba(115,96,242,.8)\"\/><circle cx=\"316\" cy=\"234\" r=\"5\" fill=\"#7360F2\"\/><text x=\"330\" y=\"238\" font-size=\"10\" font-weight=\"800\" fill=\"#FFFFFF\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"300\" y=\"256\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"270\" r=\"5\" fill=\"#E8A33D\"\/><text x=\"330\" y=\"274\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><text x=\"300\" y=\"302\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.5)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">La misma base, las mismas plantillas<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Canal Viber<\/span><\/p>\n<h2>\u00bfQu\u00e9 son los mensajes de Viber en la empresa?<\/h2>\n<p class=\"tnspro-sub\">Son mensajes que llegan a la aplicaci\u00f3n Viber, la misma que el destinatario usa cada d\u00eda. Se env\u00edan desde el mismo sistema que los SMS, por lo que no hacen falta una segunda base de contactos ni una segunda herramienta.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Cuatro canales \u2014 SMS, WhatsApp, Viber y RCS \u2014 confluyen en un sistema OMNI messenger con base de contactos, plantillas e informe comunes, y desde ah\u00ed el mensaje viaja al destinatario.\"><rect x=\"24\" y=\"40\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"61\" r=\"8\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"66\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><path d=\"M216 61h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 55l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"96\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"117\" r=\"8\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"122\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><path d=\"M216 117h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 111l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"152\" width=\"186\" height=\"42\" rx=\"12\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.55)\" stroke-width=\"2\"\/><circle cx=\"48\" cy=\"173\" r=\"8\" fill=\"#7360F2\"\/><text x=\"68\" y=\"178\" font-size=\"13\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><path d=\"M216 173h46\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M260 167l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"24\" y=\"208\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"229\" r=\"8\" fill=\"#E08A2B\"\/><text x=\"68\" y=\"234\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><path d=\"M216 229h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 223l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"288\" y=\"52\" width=\"230\" height=\"146\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"403\" y=\"84\" font-size=\"14\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"312\" y=\"102\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(27,147,209,.18)\"\/><text x=\"312\" y=\"132\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Una base de contactos<\/text><text x=\"312\" y=\"154\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Las mismas plantillas<\/text><text x=\"312\" y=\"176\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Un informe<\/text><path d=\"M524 124h48\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M570 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"596\" y=\"52\" width=\"252\" height=\"146\" rx=\"16\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"722\" y=\"84\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Destinatario<\/text><rect x=\"664\" y=\"100\" width=\"116\" height=\"78\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"690\" cy=\"124\" r=\"11\" fill=\"#7360F2\"\/><text x=\"708\" y=\"128\" font-size=\"10\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"678\" y=\"146\" width=\"88\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.3)\"\/><rect x=\"678\" y=\"160\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>A una aplicaci\u00f3n conocida<\/h3>\n<p>El mensaje llega a Viber, que el destinatario ya tiene en el tel\u00e9fono.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Uno de los cuatro canales<\/h3>\n<p>SMS, WhatsApp, Viber y RCS funcionan en el mismo sistema.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>La misma base de contactos<\/h3>\n<p>No hay que duplicar la lista de destinatarios: es com\u00fan a todos los canales.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Las mismas plantillas<\/h3>\n<p>Una plantilla preparada una vez sirve para Viber y para los dem\u00e1s canales.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Env\u00edo masivo<\/span><\/p>\n<h2>\u00bfC\u00f3mo se env\u00eda un mensaje de Viber a muchos destinatarios?<\/h2>\n<p class=\"tnspro-sub\">La lista de destinatarios se carga desde un archivo Excel o CSV y el texto se compone a partir de una plantilla con variables. Lo mismo puede hacerse desde su propio sistema mediante la API REST.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Una tabla de contactos de Excel o CSV, una plantilla con las variables {{Nombre}} y {{Enlace}} y, como resultado, un mensaje rellenado por separado para cada destinatario.\"><rect x=\"24\" y=\"44\" width=\"200\" height=\"162\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"124\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Contactos (Excel\/CSV)<\/text><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><rect x=\"44\" y=\"96\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"103\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"103\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"120\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"127\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"127\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"144\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"151\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"151\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"168\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"175\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"175\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"none\" stroke=\"#C9DAE8\"\/><path d=\"M232 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M276 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"302\" y=\"44\" width=\"236\" height=\"162\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"420\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Plantilla<\/text><rect x=\"322\" y=\"88\" width=\"196\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"106\" width=\"96\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"370\" y=\"122\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Nombre}}<\/text><rect x=\"428\" y=\"112\" width=\"90\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"142\" width=\"150\" height=\"8\" rx=\"4\" fill=\"#E6EEF4\"\/><rect x=\"322\" y=\"162\" width=\"104\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"374\" y=\"178\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Enlace}}<\/text><path d=\"M546 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M590 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><text x=\"718\" y=\"60\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Personalizado para cada uno<\/text><rect x=\"616\" y=\"74\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"86\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"98\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"94\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 94l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"124\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"136\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"148\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"144\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 144l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"174\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"186\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"198\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"194\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 194l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Lista desde Excel o CSV<\/h3>\n<p>Carga los contactos con un archivo y los env\u00eda de una vez.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Plantillas con variables<\/h3>\n<p>Los campos {{Nombre}}, {{Enlace}} y otros se rellenan para cada destinatario.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Mediante la API REST<\/h3>\n<p>Los mensajes puede enviarlos su sistema o su CRM, sin una herramienta aparte para el personal.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Lista negra y Anti-SPAM<\/h3>\n<p>Quienes se dan de baja se a\u00f1aden autom\u00e1ticamente y el spam se filtra.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Respuestas<\/span><\/p>\n<h2>\u00bfD\u00f3nde llega la respuesta del cliente?<\/h2>\n<p class=\"tnspro-sub\">La respuesta vuelve al mismo hilo y se ve en la ventana de Agent Desktop junto con los dem\u00e1s canales. El personal no tiene que abrir Viber por separado: todo el historial de la conversaci\u00f3n queda en un solo lugar.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"La respuesta del cliente desde Viber vuelve a la ventana de Agent Desktop: a la izquierda la lista de canales, en el centro un hilo de conversaci\u00f3n y a la derecha el historial del cliente.\"><rect x=\"24\" y=\"48\" width=\"178\" height=\"154\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"113\" y=\"76\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Cliente<\/text><rect x=\"70\" y=\"90\" width=\"86\" height=\"96\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"113\" cy=\"116\" r=\"12\" fill=\"#7360F2\"\/><path d=\"M108 111.5a1.7 1.7 0 0 1 1.7-1.7h1.3a1.1 1.1 0 0 1 1.1.95c.08.7.24 1.4.5 2.05a1.1 1.1 0 0 1-.26 1.15l-.9.9a11 11 0 0 0 4.1 4.1l.9-.9a1.1 1.1 0 0 1 1.15-.26c.65.26 1.35.42 2.05.5a1.1 1.1 0 0 1 .95 1.1v1.3a1.7 1.7 0 0 1-1.7 1.7 17 17 0 0 1-11.1-11.1z\" fill=\"#FFFFFF\"\/><rect x=\"80\" y=\"140\" width=\"66\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.28)\"\/><rect x=\"80\" y=\"156\" width=\"48\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><path d=\"M210 124h48\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M256 118l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"178\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"34\" rx=\"16\" fill=\"#F2F7FB\"\/><rect x=\"284\" y=\"56\" width=\"560\" height=\"14\" fill=\"#F2F7FB\"\/><text x=\"304\" y=\"59\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Agent Desktop<\/text><rect x=\"298\" y=\"84\" width=\"150\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"320\" cy=\"100\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"334\" y=\"104\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Correo electr\u00f3nico<\/text><circle cx=\"320\" cy=\"126\" r=\"5\" fill=\"#E08A2B\"\/><text x=\"334\" y=\"130\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Chat web<\/text><circle cx=\"320\" cy=\"152\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"334\" y=\"156\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"306\" y=\"167\" width=\"134\" height=\"22\" rx=\"7\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><circle cx=\"320\" cy=\"178\" r=\"5\" fill=\"#7360F2\"\/><text x=\"334\" y=\"182\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"470\" y=\"100\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Un solo hilo<\/text><rect x=\"470\" y=\"112\" width=\"188\" height=\"34\" rx=\"10\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"482\" y=\"122\" width=\"118\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"482\" y=\"134\" width=\"80\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.45)\"\/><rect x=\"500\" y=\"156\" width=\"158\" height=\"32\" rx=\"10\" fill=\"#F2F7FB\" stroke=\"#DCE6EE\"\/><rect x=\"512\" y=\"166\" width=\"96\" height=\"6\" rx=\"3\" fill=\"#C9D6E1\"\/><rect x=\"512\" y=\"177\" width=\"64\" height=\"6\" rx=\"3\" fill=\"#DCE6EE\"\/><rect x=\"676\" y=\"84\" width=\"152\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"752\" y=\"106\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Historial del cliente<\/text><rect x=\"692\" y=\"120\" width=\"120\" height=\"7\" rx=\"3.5\" fill=\"#DCE6EE\"\/><rect x=\"692\" y=\"136\" width=\"96\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"152\" width=\"112\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"168\" width=\"72\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>A la misma conversaci\u00f3n<\/h3>\n<p>La respuesta se adjunta al mismo hilo en lugar de aparecer por separado.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>En la ventana de Agent Desktop<\/h3>\n<p>Las conversaciones de Viber llegan junto con el correo, el chat web, los SMS y WhatsApp.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Historial en un solo lugar<\/h3>\n<p>Se ve qu\u00e9 se escribi\u00f3 y cu\u00e1ndo, sea cual sea el canal.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Lo ve todo el equipo<\/h3>\n<p>Otra persona puede continuar la conversaci\u00f3n: el contexto ya est\u00e1.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Entrega<\/span><\/p>\n<h2>\u00bfC\u00f3mo se ve si el mensaje lleg\u00f3 al destinatario?<\/h2>\n<p class=\"tnspro-sub\">El informe de entrega se actualiza en tiempo real y es com\u00fan a todos los canales: los mensajes de Viber no hay que contarlos aparte.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Estados del env\u00edo \u2014 en cola, enviado, entregado; Viber es el canal principal, los SMS la ruta alternativa, y los resultados se re\u00fanen en un informe com\u00fan.\"><text x=\"140\" y=\"56\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Env\u00edo<\/text><rect x=\"24\" y=\"70\" width=\"232\" height=\"140\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"50\" cy=\"99\" r=\"7\" fill=\"#9FB6C8\"\/><text x=\"68\" y=\"103\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">En cola<\/text><rect x=\"150\" y=\"95\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"95\" width=\"24\" height=\"9\" rx=\"4.5\" fill=\"#9FB6C8\"\/><circle cx=\"50\" cy=\"133\" r=\"7\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"137\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Enviado<\/text><rect x=\"150\" y=\"129\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"129\" width=\"62\" height=\"9\" rx=\"4.5\" fill=\"#1B93D1\"\/><circle cx=\"50\" cy=\"167\" r=\"7\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"171\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Entregado<\/text><rect x=\"150\" y=\"163\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"163\" width=\"84\" height=\"9\" rx=\"4.5\" fill=\"#3FAE4A\"\/><path d=\"M264 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M308 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"336\" y=\"56\" width=\"252\" height=\"76\" rx=\"14\" fill=\"rgba(115,96,242,.1)\" stroke=\"rgba(115,96,242,.5)\" stroke-width=\"2\"\/><circle cx=\"364\" cy=\"94\" r=\"10\" fill=\"#7360F2\"\/><text x=\"384\" y=\"90\" font-size=\"12\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"384\" y=\"108\" font-size=\"10\" font-weight=\"600\" fill=\"#6B5BD0\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">canal principal<\/text><path d=\"M462 134v6\" stroke=\"#C3D2DD\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"4 3\"\/><path d=\"M456 140h12l-6 7z\" fill=\"#C3D2DD\"\/><rect x=\"336\" y=\"148\" width=\"252\" height=\"64\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-dasharray=\"6 4\"\/><circle cx=\"364\" cy=\"180\" r=\"10\" fill=\"#1B93D1\"\/><text x=\"384\" y=\"176\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><text x=\"384\" y=\"194\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">ruta alternativa<\/text><path d=\"M596 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M640 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"668\" y=\"56\" width=\"188\" height=\"156\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"762\" y=\"84\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Informe<\/text><text x=\"762\" y=\"104\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">de todos los canales<\/text><circle cx=\"690\" cy=\"130\" r=\"5\" fill=\"#7360F2\"\/><text x=\"704\" y=\"134\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"776\" y=\"126\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"126\" width=\"54\" height=\"8\" rx=\"4\" fill=\"#7360F2\"\/><circle cx=\"690\" cy=\"156\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"704\" y=\"160\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"776\" y=\"152\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"152\" width=\"40\" height=\"8\" rx=\"4\" fill=\"#1B93D1\"\/><circle cx=\"690\" cy=\"182\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"704\" y=\"186\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"776\" y=\"178\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"178\" width=\"28\" height=\"8\" rx=\"4\" fill=\"#3FAE4A\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Estado en tiempo real<\/h3>\n<p>Ve qu\u00e9 se envi\u00f3, qu\u00e9 se entreg\u00f3 y d\u00f3nde surgi\u00f3 un obst\u00e1culo.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Un informe para todos los canales<\/h3>\n<p>Resultados de Viber, SMS, WhatsApp y RCS en el mismo resumen.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Canal alternativo<\/h3>\n<p>Si no se puede llegar al destinatario por Viber, el mismo mensaje puede entregarse por otro canal.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Webhook a su sistema<\/h3>\n<p>Los avisos de estado pueden ir directamente a su CRM o aplicaci\u00f3n.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Preguntas frecuentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>\u00bfEn qu\u00e9 se diferencia un mensaje de Viber de un SMS?<\/h3>\n<p>El mensaje de Viber viaja por internet hasta la aplicaci\u00f3n Viber, mientras que el SMS va por la red del operador a cualquier n\u00famero de tel\u00e9fono. Ambos se env\u00edan desde el mismo sistema de 3CX Cloud LT, con la misma base de contactos y el mismo informe de entrega.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfSe pueden enviar mensajes de Viber de forma masiva?<\/h3>\n<p>S\u00ed. Carga la lista de destinatarios desde un archivo Excel o CSV, compone el texto con una plantilla con variables y tambi\u00e9n puede enviar desde su propio sistema mediante la API REST.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfPuede el cliente responder a un mensaje de Viber?<\/h3>\n<p>S\u00ed. La respuesta vuelve al mismo hilo y se ve en la ventana de Agent Desktop junto con los dem\u00e1s canales, de modo que el historial de la conversaci\u00f3n queda en un solo lugar.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfViber necesita una base de contactos aparte?<\/h3>\n<p>No. Viber, SMS, WhatsApp y RCS usan la misma base de contactos y las mismas plantillas: es un \u00fanico OMNI messenger.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfQu\u00e9 ocurre si el destinatario no usa Viber?<\/h3>\n<p>El mismo mensaje puede entregarse por otro canal, por ejemplo por SMS. El canal se elige en el mismo sistema y no hace falta una herramienta aparte.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00bfSe pueden conectar los mensajes de Viber al sistema propio?<\/h3>\n<p>S\u00ed. Para el env\u00edo hay una API REST, y los estados de entrega pueden llegar a su CRM o aplicaci\u00f3n mediante un webhook.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnspro-rel\">\n<h2>Otros canales de mensajer\u00eda<\/h2>\n<p>Viber es uno de los canales de OMNI messenger de 3CX Cloud LT: todos funcionan en el mismo sistema.<\/p>\n<div class=\"tnsmc-row\"><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/es\/centro-sms-envio-recepcion\/\" style=\"--ch:#1B93D1\"><span class=\"tnsmc-txt\"><b>Centro de SMS<\/b><span>Los cuatro canales en un solo sistema<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/es\/mensajeria-sms-whatsapp-rcs\/\" style=\"--ch:#12A594\"><span class=\"tnsmc-txt\"><b>SMS, WhatsApp, RCS<\/b><span>En qu\u00e9 se diferencian los canales entre s\u00ed<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/es\/agent-desktop-es\/\" style=\"--ch:#7360F2\"><span class=\"tnsmc-txt\"><b>Agent Desktop<\/b><span>La ventana donde se ven las respuestas<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\"><span class=\"tnspro-eyebrow\">Siguiente paso<\/span><\/p>\n<h2>Hablemos de su caso<\/h2>\n<p>Escr\u00edbanos qu\u00e9 mensajes quiere enviar y a qu\u00e9 grupo de destinatarios: le propondremos el canal adecuado.<\/p>\n<p><a class=\"tnsh-btn popmake-13112\" href=\"#demo\" role=\"button\">Solicitar demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/es\/mensajes-de-viber\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/es\/mensajes-de-viber\/\",\"name\":\"Mensajes de Viber\",\"serviceType\":\"Env\u00edo de mensajes de Viber para empresas\",\"description\":\"Los mensajes de Viber se env\u00edan desde el mismo sistema que los SMS: una base de contactos, las mismas plantillas y un informe de entrega com\u00fan. 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La respuesta vuelve al mismo hilo y se ve en la ventana de Agent Desktop junto con los dem\u00e1s canales, de modo que el historial de la conversaci\u00f3n queda en un solo lugar.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfViber necesita una base de contactos aparte?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Viber, SMS, WhatsApp y RCS usan la misma base de contactos y las mismas plantillas: es un \u00fanico OMNI messenger.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 ocurre si el destinatario no usa Viber?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El mismo mensaje puede entregarse por otro canal, por ejemplo por SMS. El canal se elige en el mismo sistema y no hace falta una herramienta aparte.\"}},{\"@type\":\"Question\",\"name\":\"\u00bfSe pueden conectar los mensajes de Viber al sistema propio?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\u00ed. Para el env\u00edo hay una API REST, y los estados de entrega pueden llegar a su CRM o aplicaci\u00f3n mediante un webhook.\"}}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>VIBER Mensajes a los usuarios de Viber desde el mismo sistema que los SMS Viber es uno de los cuatro canales de OMNI messenger de 3CX Cloud LT, junto a SMS, WhatsApp y RCS. La misma base de contactos, las mismas plantillas y el mismo informe de entrega, as\u00ed que para los mensajes de Viber [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-15333","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages\/15333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/comments?post=15333"}],"version-history":[{"count":1,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages\/15333\/revisions"}],"predecessor-version":[{"id":15372,"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/pages\/15333\/revisions\/15372"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/es\/wp-json\/wp\/v2\/media?parent=15333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}