{"id":13634,"date":"2026-08-28T20:23:07","date_gmt":"2026-08-28T18:23:07","guid":{"rendered":"https:\/\/3cxcloud.lt\/next-call-mise-en-relation\/"},"modified":"2026-08-28T20:23:07","modified_gmt":"2026-08-28T18:23:07","slug":"next-call-mise-en-relation","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/next-call-mise-en-relation\/","title":{"rendered":"NEXT Call \u2014 mise en relation automatique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13634\" class=\"elementor elementor-13634\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6803ea3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6803ea3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55bb750\" data-id=\"55bb750\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dbf5ab2 elementor-widget elementor-widget-heading\" data-id=\"dbf5ab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mise en relation automatique client-agent \u2013 un service intelligent de centre d\u2019appels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f80dd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f80dd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-593bf34\" data-id=\"593bf34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d955d05 elementor-widget elementor-widget-text-editor\" data-id=\"d955d05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"tnsnc\" role=\"img\" aria-label=\"Sch\u00e9ma Next Call : num\u00e9rotation automatique, confirmation par SVI, mise en relation avec un agent\"><div class=\"tnsnc-head\"><b>Next Call<\/b><span>Appels sortants automatis\u00e9s avec mise en relation intelligente de l\u2019agent<\/span><\/div><div class=\"tnsnc-flow\"><div class=\"tnsnc-node\"><span class=\"tnsnc-nic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"6\" y=\"2\" width=\"12\" height=\"20\" rx=\"2.5\"\/><path d=\"M11 18.5h2\"\/><\/svg><\/span><span class=\"tnsnc-nlab\">Num\u00e9rotation automatique\u2026<\/span><span class=\"tnsnc-wave\" aria-hidden=\"true\"><i><\/i><i><\/i><i><\/i><\/span><\/div><svg class=\"tnsnc-arr\" viewBox=\"0 0 40 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2 12h32\"\/><path d=\"m28 6 6 6-6 6\"\/><\/svg><div class=\"tnsnc-node tnsnc-node--ivr\"><span class=\"tnsnc-nic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2.5\"\/><path d=\"M7 9h4M7 13h7\"\/><\/svg><\/span><span class=\"tnsnc-nlab\">Annonce SVI<\/span><span class=\"tnsnc-ntxt\">Appuyez sur 1 pour parler \u00e0 un agent<\/span><span class=\"tnsnc-key\">Appuyez sur 1<\/span><\/div><svg class=\"tnsnc-arr\" viewBox=\"0 0 40 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2 12h32\"\/><path d=\"m28 6 6 6-6 6\"\/><\/svg><div class=\"tnsnc-node tnsnc-node--agent\"><span class=\"tnsnc-nic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 18v-1a5 5 0 0 1 5-5h2a5 5 0 0 1 5 5v1\"\/><circle cx=\"10\" cy=\"7\" r=\"3.2\"\/><path d=\"M18 11a3 3 0 0 0 0-6M18 13v3a2 2 0 0 1-2 2h-1\"\/><\/svg><\/span><span class=\"tnsnc-nlab\">Mise en relation avec un agent\u2026<\/span><span class=\"tnsnc-live\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"tnsnc-cols\"><div class=\"tnsnc-col\"><h4>Comment \u00e7a marche<\/h4><ol class=\"tnsnc-steps\"><li><span class=\"tnsnc-num\">1<\/span>Num\u00e9rotation automatique<\/li><li><span class=\"tnsnc-num\">2<\/span>Le client r\u00e9pond<\/li><li><span class=\"tnsnc-num\">3<\/span>Mis en relation avec un agent<\/li><li><span class=\"tnsnc-num\">4<\/span>Conversation en direct<\/li><\/ol><\/div><div class=\"tnsnc-col\"><h4>Principaux b\u00e9n\u00e9fices<\/h4><ul class=\"tnsnc-list\"><li><span class=\"tnsnc-ic tnsnc-ic--ok\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m4 12.5 5 5L20 6.5\"\/><\/svg><\/span>Num\u00e9rotation automatique<\/li><li><span class=\"tnsnc-ic tnsnc-ic--ok\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m4 12.5 5 5L20 6.5\"\/><\/svg><\/span>Intention confirm\u00e9e<\/li><li><span class=\"tnsnc-ic tnsnc-ic--ok\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m4 12.5 5 5L20 6.5\"\/><\/svg><\/span>Mise en relation intelligente<\/li><li><span class=\"tnsnc-ic tnsnc-ic--ok\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m4 12.5 5 5L20 6.5\"\/><\/svg><\/span>Une productivit\u00e9 accrue des agents<\/li><li><span class=\"tnsnc-ic tnsnc-ic--ok\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m4 12.5 5 5L20 6.5\"\/><\/svg><\/span>Une meilleure exp\u00e9rience client<\/li><\/ul><\/div><div class=\"tnsnc-col\"><h4>O\u00f9 il est utilis\u00e9<\/h4><ul class=\"tnsnc-list\"><li><span class=\"tnsnc-ic tnsnc-ic--use\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"7.5\"\/><path d=\"M12 8.5v7M8.5 12h7\"\/><\/svg><\/span>Campagnes commerciales<\/li><li><span class=\"tnsnc-ic tnsnc-ic--use\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"7.5\"\/><path d=\"M12 8.5v7M8.5 12h7\"\/><\/svg><\/span>Rappels de rendez-vous<\/li><li><span class=\"tnsnc-ic tnsnc-ic--use\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"7.5\"\/><path d=\"M12 8.5v7M8.5 12h7\"\/><\/svg><\/span>Enqu\u00eates clients<\/li><li><span class=\"tnsnc-ic tnsnc-ic--use\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"7.5\"\/><path d=\"M12 8.5v7M8.5 12h7\"\/><\/svg><\/span>Recouvrement<\/li><li><span class=\"tnsnc-ic tnsnc-ic--use\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"7.5\"\/><path d=\"M12 8.5v7M8.5 12h7\"\/><\/svg><\/span>Appels de relance<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54040a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54040a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df9cf6a\" data-id=\"df9cf6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50b409b elementor-widget elementor-widget-text-editor\" data-id=\"50b409b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Ne parlez qu\u2019\u00e0 des clients actifs. Sans gaspiller le temps de vos agents.<\/h2> <p>Notre service de lancement automatique d\u2019appels est con\u00e7u pour les centres d\u2019appels modernes qui veulent <strong>rendre le contact client plus efficace et tirer le meilleur parti du temps de travail de leurs agents<\/strong>.<\/p> <p>Le syst\u00e8me <strong>lance lui-m\u00eame l\u2019appel vers le client<\/strong> puis \u2014 d\u00e8s que le client confirme clairement vouloir parler (par exemple en appuyant sur <strong>1<\/strong> dans le SVI) \u2014 <strong>le met en relation imm\u00e9diatement avec un agent disponible<\/strong>.<\/p> <p>Les agents n\u2019ont plus \u00e0 composer les num\u00e9ros ni \u00e0 v\u00e9rifier si le client d\u00e9crochera. Ils ne parlent qu\u2019\u00e0 des personnes qui ont <strong>accept\u00e9 activement la conversation<\/strong>.<\/p> <hr> <h2>Comment fonctionne le service ?<\/h2> <p>Le processus est enti\u00e8rement automatis\u00e9 et se d\u00e9roule en quelques \u00e9tapes simples :<\/p> <ol> <li> <p>Le syst\u00e8me lance automatiquement l\u2019appel vers le client<\/p> <\/li> <li> <p>Le client entend une courte annonce SVI qui lui propose un \u00e9change<\/p> <\/li> <li> <p>Le client confirme vouloir parler (par exemple en choisissant <strong>1<\/strong>)<\/p> <\/li> <li> <p>Le syst\u00e8me met le client en relation avec un agent imm\u00e9diatement<\/p> <\/li> <li> <p>L\u2019agent ne prend que les appels d\u2019un client int\u00e9ress\u00e9<\/p> <\/li> <\/ol> <p>Si le client ne confirme pas, l\u2019appel se termine \u2014 <strong>sans mobiliser d\u2019agent<\/strong>.<\/p> <hr> <h2>Pourquoi est-ce si efficace ?<\/h2> <p>Les campagnes sortantes classiques obligent les agents \u00e0 composer \u00e0 la main, et une grande partie de ces appels :<\/p> <ul> <li> <p>restent sans r\u00e9ponse<\/p> <\/li> <li> <p>sont rejet\u00e9s<\/p> <\/li> <li> <p>arrivent sur la messagerie vocale<\/p> <\/li> <\/ul> <p>Notre service <strong>supprime ce probl\u00e8me<\/strong> et laisse votre \u00e9quipe se concentrer uniquement sur les vraies conversations.<\/p> <h3>Les principaux b\u00e9n\u00e9fices :<\/h3> <ul> <li> <p>temps de travail des agents \u00e9conomis\u00e9<\/p> <\/li> <li> <p>davantage d\u2019appels qui aboutissent \u00e0 un vrai contact<\/p> <\/li> <li> <p>une meilleure efficacit\u00e9 commerciale<\/p> <\/li> <li> <p>une meilleure exp\u00e9rience client<\/p> <\/li> <li> <p>moins de fatigue dans toute l\u2019\u00e9quipe<\/p> <\/li> <\/ul> <hr> <h2>Quand ce service convient-il le mieux ?<\/h2> <p>La solution convient \u00e0 un large \u00e9ventail de cas d\u2019usage.<\/p> <h3>\ud83d\udd39&nbsp;<a href=\"https:\/\/plus1cx.com\/next-call\/\" target=\"_blank\" style=\"font-size: 14px; background-color: rgb(255, 255, 255);\">Campagnes commerciales<\/a><\/h3> <p>Les agents ne parlent qu\u2019aux clients ayant confirm\u00e9 vouloir \u00e9changer, ce qui augmente nettement la conversion.<\/p> <h3>\ud83d\udd39 Contact avec les prospects<\/h3> <p>Le syst\u00e8me appelle automatiquement les prospects, et l\u2019agent ne rejoint la conversation qu\u2019une fois que le client a accept\u00e9.<\/p> <h3>\ud83d\udd39 Relance apr\u00e8s un formulaire en ligne<\/h3> <p>Le client est contact\u00e9 rapidement, et l\u2019agent ne perd pas de temps sur des appels sans r\u00e9ponse.<\/p> <h3>\ud83d\udd39 Prise de rendez-vous avec un conseiller<\/h3> <p>Le client d\u00e9cide s\u2019il veut parler \u2014 l\u2019agent intervient exactement au bon moment.<\/p> <h3>\ud83d\udd39 Campagnes d\u2019information et de marketing<\/h3> <p>Une communication qui grandit sans surcharger l\u2019\u00e9quipe.<\/p> <hr> <h2>Ce que l\u2019entreprise y gagne<\/h2> <p>Mettre ce service en place permet aux entreprises de :<\/p> <ul> <li> <p>am\u00e9liorer l\u2019efficacit\u00e9 du centre d\u2019appels<\/p> <\/li> <li> <p>r\u00e9duire le co\u00fbt du traitement des appels<\/p> <\/li> <li> <p>am\u00e9liorer les r\u00e9sultats commerciaux<\/p> <\/li> <li> <p>augmenter la satisfaction des clients<\/p> <\/li> <li> <p>mieux g\u00e9rer les ressources de l\u2019\u00e9quipe<\/p> <\/li> <\/ul> <p>C\u2019est une solution pour les entreprises qui veulent <strong>parler plus et composer moins<\/strong>.<\/p> <hr> <h2>FAQ \u2013 questions fr\u00e9quentes<\/h2> <h3>Les agents doivent-ils passer les appels eux-m\u00eames ?<\/h3> <p>Non. Les appels sont lanc\u00e9s par le syst\u00e8me. L\u2019agent n\u2019intervient qu\u2019apr\u00e8s la confirmation du client.<\/p> <h3>Que se passe-t-il si le client ne confirme pas ?<\/h3> <p>L\u2019appel se termine sans mobiliser d\u2019agent. Aucun temps d\u2019agent n\u2019est perdu.<\/p> <h3>Le client doit-il appuyer sur une touche ?<\/h3> <p>Oui. Le client confirme en connaissance de cause qu\u2019il veut parler (par exemple en appuyant sur <strong>1<\/strong>), ce qui exclut les conversations non souhait\u00e9es.<\/p> <h3>La solution fonctionne-t-elle avec les syst\u00e8mes CRM ?<\/h3> <p>Oui. Le service peut \u00eatre int\u00e9gr\u00e9 \u00e0 un CRM ou \u00e0 d\u2019autres syst\u00e8mes m\u00e9tier via<a href=\"https:\/\/3cxcloud.lt\/fr\/integration-api-rest\/\" target=\"_blank\">API<\/a>.<\/p> <h3>Convient-il aux grandes campagnes ?<\/h3> <p>Oui. Le syst\u00e8me est \u00e9volutif et convient aussi bien aux petites \u00e9quipes qu\u2019aux grands centres d\u2019appels.<\/p> <hr> <h2>Ne parlez qu\u2019\u00e0 des clients actifs<\/h2> <p>Automatisez le processus de contact et laissez vos agents se concentrer sur les conversations qui ont une r\u00e9elle valeur.<\/p> <p><strong>Contactez-nous et voyez comment fonctionne la mise en relation automatique client-agent.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f3dfa5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f3dfa5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be9bbfc\" data-id=\"be9bbfc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb42607 elementor-align-center popmake-13602 elementor-widget elementor-widget-button\" data-id=\"eb42607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ESSAYEZ 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