{"id":13641,"date":"2026-08-28T20:23:08","date_gmt":"2026-08-28T18:23:08","guid":{"rendered":"https:\/\/3cxcloud.lt\/integration-crm-erp\/"},"modified":"2026-08-28T20:23:08","modified_gmt":"2026-08-28T18:23:08","slug":"integration-crm-erp","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/integration-crm-erp\/","title":{"rendered":"Int\u00e9gration de 3CX avec les CRM et ERP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13641\" class=\"elementor elementor-13641\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-982fd8e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"982fd8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f73ea6b\" data-id=\"f73ea6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea30f8b elementor-widget elementor-widget-heading\" data-id=\"ea30f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9grez votre syst\u00e8me t\u00e9l\u00e9phonique et votre CRM \/ ERP \u00e0 3CX Cloud<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-01a2985 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01a2985\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-278f8b5\" data-id=\"278f8b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49e2398 elementor-widget elementor-widget-text-editor\" data-id=\"49e2398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec 3CX, vous int\u00e9grez votre CRM, votre ERP et votre logiciel comptable au PBX et lancez des appels d\u2019un seul clic. Les appels entrants sont associ\u00e9s automatiquement \u00e0 la fiche client, qui s\u2019affiche \u00e0 l\u2019\u00e9cran, et chaque appel est consign\u00e9 dans le CRM.<\/p><p>Avec cette solution de centre de contact omnicanal, vos agents suivent les interactions clients quel que soit le canal et tiennent les fiches \u00e0 jour, de sorte que coordonn\u00e9es et contexte sont disponibles en temps r\u00e9el. Int\u00e9grez 3CX PRO \u00e0 MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk et d\u2019autres. Si votre CRM ne figure pas dans notre liste d\u2019applications, vous pouvez l\u2019int\u00e9grer vous-m\u00eame sans difficult\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1810c72 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1810c72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-407e524\" data-id=\"407e524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76480c elementor-widget elementor-widget-image\" data-id=\"a76480c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"286\" height=\"236\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/ima10.png\" class=\"attachment-full size-full wp-image-146\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dec562\" data-id=\"7dec562\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ff866 elementor-widget elementor-widget-heading\" data-id=\"56ff866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration 3CX Cloud - API REST<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e170579 elementor-widget elementor-widget-text-editor\" data-id=\"e170579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Appels<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Lancement des appels sortants<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Transmission des \u00e9v\u00e9nements d\u2019appels entrants<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Transmission des \u00e9v\u00e9nements d\u2019appels sortants<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">SMS<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-weight: normal;\">Envoi de SMS<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">R\u00e9ception de SMS<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Informations sur les appels en cours<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Informations sur l\u2019agent (<\/span><span style=\"font-weight: 400;\">Occup\u00e9, disponible et autres statuts<\/span><span style=\"font-size: 18px; font-weight: normal;\">)<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Traitement des appels (r\u00e9pondre, transf\u00e9rer,<\/span><span style=\"font-weight: 400;\">mise en attente et fin d\u2019appel<\/span><span style=\"font-weight: normal;\">)&nbsp;<\/span><\/h3>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">GPS \u2014 appels avec annonces d\u00e9clench\u00e9es par des coordonn\u00e9es GPS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<div>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Rappels automatis\u00e9s : appels ou SMS<\/span><\/h3>\n<\/div>\n<\/li>\n<li>\n<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\"><span style=\"font-weight: normal;\">Appels automatis\u00e9s pilot\u00e9s par vos propres algorithmes<\/span><\/h3>\n<\/li>\n<li>\n<h3><span style=\"font-weight: normal;\">Int\u00e9gration avec PostgreSQL, MySQL, MariaDB, Oracle, MongoDB, Redis et d\u2019autres.<\/span><\/h3>\n<\/li>\n<\/ul>\n<h2><h3><ul><li><b>Int\u00e9gration selon vos besoins<\/b><\/li><\/ul><\/h3><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfa42ff elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfa42ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efc0e1c\" data-id=\"efc0e1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a9c33 elementor-widget elementor-widget-heading\" data-id=\"43a9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connectez votre CRM \/ ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c368da8 elementor-widget elementor-widget-text-editor\" data-id=\"c368da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u2019importe lequel des syst\u00e8mes CRM ci-dessous peut \u00eatre reli\u00e9 \u00e0 votre serveur PBX. Qu\u2019est-ce que cela signifie ? Un administrateur int\u00e8gre le CRM et le PBX ; aucun utilisateur n\u2019a besoin de plugin ni de configuration manuelle. Comment proc\u00e9der ? C\u2019est simple \u2014 lisez les guides ci-dessous :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34b6c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34b6c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d13f89f\" data-id=\"d13f89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1da72d elementor-widget elementor-widget-text-editor\" data-id=\"d1da72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"clear: left; position: relative; float: left; margin-bottom: 20px; width: 337.328px; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: justify; margin-right: 44px;\"><div style=\"min-height: 385px; background-position: left top; background-repeat: no-repeat; background-size: cover; height: auto;\"><div style=\"display: flex; justify-content: center; align-items: center; min-height: 385px; height: auto;\"><div style=\"flex: 1 1 0%; max-width: 100%;\"><ul style=\"list-style-type: none; margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 27.2px;\"><li style=\"padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">1C <\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/pbx-crm-integration-connectwise\/\">ConnectWise<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/datev-crm-integration-pbx\/\">Datev (Plugin)<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\">EveryoneAPI<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshdesk-crm-integration\/\">Freshdesk<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\">Freshsales<\/a><\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/hubspot-pbx-crm-integration\/\">HubSpot<\/a><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px;\"><div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><a style=\"transition-property: color, background-color, border-color; transition-duration: 0.2s; transition-timing-function: linear; color: #007bc7;\" href=\"https:\/\/www.3cx.com\/docs\/dynamics-crm-integration\/\">Microsoft Dynamics 365<\/a><\/p><\/div><\/li><\/ul><\/div><\/div><div style=\"clear: both; zoom: 1;\">&nbsp;<\/div><\/div><\/div><ul style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; font-variant-ligatures: normal; font-variant-caps: normal; line-height: 27.2px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #333333; letter-spacing: normal; text-align: justify; list-style-type: none;\"><li style=\"padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\"><p style=\"margin-bottom: 0px; font-size: 16px;\">&nbsp;<\/p><\/div><\/li><li style=\"padding-top: 5.5px; padding-bottom: 5.5px; font-size: 16px;\"><div style=\"margin-left: 38.4px; font-size: 16px;\">&nbsp;<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-031eb5c\" data-id=\"031eb5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b459020 elementor-widget elementor-widget-text-editor\" data-id=\"b459020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"margin-left: 38.4px;\"><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">\u00a0<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"color: #007bc7;\"><span style=\"font-size: 16px;\">Microsoft Office 365<\/span><\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Microsoft Outlook (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MongoDB<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS Exchange (Plugin)<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">MS SQL Server, MySQL, PostgreSQL<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Nutshell<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Salesforce<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Vtiger<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zendesk<\/span><\/p><p style=\"margin-bottom: 0px;\"><span style=\"font-size: 16px; color: #007bc7;\">Zoho<\/span><\/p><\/div><div style=\"margin-left: 38.4px; font-size: 16px;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b9b79f8\" data-id=\"b9b79f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ffe628 elementor-widget elementor-widget-image\" data-id=\"3ffe628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"300\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png\" class=\"attachment-large size-large wp-image-478\" alt=\"CRM Integrations\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside.png 350w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2020\/08\/crm-integration-serverside-300x257.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" 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