{"id":13664,"date":"2026-08-28T20:23:14","date_gmt":"2026-08-28T18:23:14","guid":{"rendered":"https:\/\/3cxcloud.lt\/agents-ia\/"},"modified":"2026-08-28T20:23:14","modified_gmt":"2026-08-28T18:23:14","slug":"agents-ia","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/agents-ia\/","title":{"rendered":"Agents IA"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AGENTS IA<\/h1>\n<p class=\"tnsh-hero-sub\">Conversations clients par voix, chat et e-mail<\/p>\n<p class=\"tnsh-hero-p\">Un agent IA r\u00e9pond imm\u00e9diatement au client : il d\u00e9croche, r\u00e9pond dans le chat ou r\u00e9dige une r\u00e9ponse par e-mail selon votre sc\u00e9nario. Quand une question sort de son p\u00e9rim\u00e8tre, il passe la conversation \u00e0 une personne avec tout le contexte.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/fr\/contact\/\">Contactez-nous<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Interface de l\u2019agent IA : liste des appels, fen\u00eatre de conversation et signal vocal\"><defs><linearGradient id=\"vG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#vP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"352\" y=\"44\" width=\"52\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"378\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">IA<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#vG)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><rect x=\"302\" y=\"266\" width=\"182\" height=\"30\" rx=\"10\" fill=\"rgba(143,208,138,.20)\"\/><rect x=\"314\" y=\"277\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"338\" y=\"304\" width=\"182\" height=\"30\" rx=\"10\" fill=\"rgba(255,255,255,.07)\"\/><rect x=\"350\" y=\"315\" width=\"142\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.26)\"\/><g transform=\"translate(302,350)\"><rect class=\"tnsh-hb\" style=\"--i:0\" x=\"0\" y=\"-4\" width=\"4\" height=\"8\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:1\" x=\"9\" y=\"-8\" width=\"4\" height=\"16\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:2\" x=\"18\" y=\"-12\" width=\"4\" height=\"24\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:3\" x=\"27\" y=\"-6\" width=\"4\" height=\"12\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:4\" x=\"36\" y=\"-14\" width=\"4\" height=\"28\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"45\" y=\"-9\" width=\"4\" height=\"18\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"54\" y=\"-13\" width=\"4\" height=\"26\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"63\" y=\"-7\" width=\"4\" height=\"14\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:8\" x=\"72\" y=\"-11\" width=\"4\" height=\"22\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:9\" x=\"81\" y=\"-5\" width=\"4\" height=\"10\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:10\" x=\"90\" y=\"-10\" width=\"4\" height=\"20\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:11\" x=\"99\" y=\"-7.5\" width=\"4\" height=\"15\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:12\" x=\"108\" y=\"-12.5\" width=\"4\" height=\"25\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:13\" x=\"117\" y=\"-5.5\" width=\"4\" height=\"11\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:14\" x=\"126\" y=\"-8.5\" width=\"4\" height=\"17\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:15\" x=\"135\" y=\"-4.5\" width=\"4\" height=\"9\" rx=\"2\" fill=\"url(#vG)\"\/><\/g><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Appel entrant : l\u2019agent IA r\u00e9pond, r\u00e9sout ou transmet \u00e0 un agent humain\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"83\">Client<\/text><text class=\"h-lbl h-lbl--s\" x=\"55\" y=\"98\">appels<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"187.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"194.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"201\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"207.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"214.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"220.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"227.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"234\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"216\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"216\" y=\"117\">r\u00e9pond aussit\u00f4t<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 66 H339 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">R\u00e9pondu<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">sans file<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 106 H339 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">avec contexte<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Votre client obtient-il une r\u00e9ponse tout de suite, ou attend-il dans une file ?<\/h2>\n<p class=\"tnsh-lead\">L\u2019agent IA pour les appels entrants r\u00e9pond d\u00e8s les premi\u00e8res secondes<\/p>\n<ul class=\"tnsh-check\">\n<li>Des r\u00e9ponses \u00e0 toute heure \u2014 hors horaires, le week-end et pendant les pics de charge<\/li>\n<li>Il comprend la question en langage naturel, sans menu \u00ab appuyez sur 1 \u00bb<\/li>\n<li>Il r\u00e9sout lui-m\u00eame les questions courantes et transmet les complexes \u00e0 un agent<\/li>\n<li>Quand il transmet, il transmet aussi le contexte \u2014 le client ne r\u00e9p\u00e8te pas ce qu\u2019il a d\u00e9j\u00e0 dit<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/fr\/appels-entrants-et-sortants\/\">En savoir plus <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Une liste de contacts est trait\u00e9e en parall\u00e8le : rappels, confirmations, transfert \u00e0 un agent\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contacts<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">liste<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">en parall\u00e8le<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Rappel<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Confirmation<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agent<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Qui appelle le client quand l\u2019\u00e9quipe n\u2019a pas le temps ?<\/h2>\n<p class=\"tnsh-lead\">L\u2019agent IA pour les appels sortants suit votre sc\u00e9nario<\/p>\n<ul class=\"tnsh-check\">\n<li>Rappels concernant les commandes, les rendez-vous et les \u00e9ch\u00e9ances de paiement<\/li>\n<li>Rappels automatiques des appels manqu\u00e9s<\/li>\n<li>Enqu\u00eates et recueil d\u2019avis apr\u00e8s le service<\/li>\n<li>Un rythme de quelques conversations \u00e0 plusieurs centaines \u00e0 la fois \u2014 sans personnel suppl\u00e9mentaire<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/fr\/agent-vocal-ia\/\">En savoir plus <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Le parcours d\u2019un e-mail : sujet et priorit\u00e9, puis une r\u00e9ponse ou l\u2019attribution \u00e0 un coll\u00e8gue\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Re\u00e7ue<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">e-mail<\/text><path class=\"h-arrow \" d=\"M112 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"190.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"197.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"204\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"210.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"217.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"223.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"230.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"237\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"219\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"219\" y=\"117\">sujet, priorit\u00e9<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M286 66 H342 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">R\u00e9pondu<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">automatiquement<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M286 106 H342 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Attribu\u00e9e<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">\u00e0 un coll\u00e8gue<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Combien d\u2019e-mails restent sans r\u00e9ponse dans votre bo\u00eete partag\u00e9e ?<\/h2>\n<p class=\"tnsh-lead\">L\u2019agent IA pour l\u2019e-mail trie, r\u00e9pond et ne laisse aucune demande sans responsable<\/p>\n<ul class=\"tnsh-check\">\n<li>Lit l\u2019e-mail, d\u00e9finit le sujet et la priorit\u00e9<\/li>\n<li>R\u00e9pond de fa\u00e7on autonome sur des sujets bien d\u00e9finis<\/li>\n<li>Pour le reste, il r\u00e9dige une r\u00e9ponse qu\u2019un coll\u00e8gue approuve<\/li>\n<li>Il attribue un responsable \u2014 l\u2019e-mail ne reste plus dans un dossier partag\u00e9<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/fr\/agent-email-ia\/\">En savoir plus <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Les conversations du site, de WhatsApp et par SMS se rejoignent en un seul historique\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"39.5\">Site web<\/text><path class=\"h-arrow \" d=\"M110 35 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"91.5\">WhatsApp<\/text><path class=\"h-arrow \" d=\"M110 87 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"143.5\">SMS<\/text><path class=\"h-arrow \" d=\"M110 139 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"192\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"226.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"233.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"246.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"253.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"259.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"266.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"273\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"279.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"255\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"255\" y=\"117\">un historique<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M322 86 H392\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">voit tout<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Le client re\u00e7oit-il la m\u00eame r\u00e9ponse sur le site, sur WhatsApp et par SMS ?<\/h2>\n<p class=\"tnsh-lead\">L\u2019agent IA pour les canaux \u00e9crits fonctionne partout avec la m\u00eame logique<\/p>\n<ul class=\"tnsh-check\">\n<li>Comprend une question formul\u00e9e librement, pas seulement des boutons<\/li>\n<li>Une conversation se poursuit entre les canaux sans perdre son historique<\/li>\n<li>Contrats, exceptions tarifaires et r\u00e9clamations passent aussit\u00f4t \u00e0 une personne<\/li>\n<li>Il note les coordonn\u00e9es lorsque le client souhaite \u00eatre rappel\u00e9<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/fr\/chatbot-ia\/\">En savoir plus <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>Par quel sc\u00e9nario devons-nous commencer ?<\/h2>\n<p class=\"tnsh-lead\">Les cas les plus courants qu\u2019il vaut mieux automatiser en premier.<\/p>\n<div class=\"tnsh-vars\">\n<div class=\"tnsh-var\"><b>Hors horaires<\/b><span>L\u2019agent sert les clients quand l\u2019\u00e9quipe est absente.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Pic de charge<\/b><span>Il prend les appels qui, autrement, seraient manqu\u00e9s.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Premi\u00e8re ligne<\/b><span>R\u00e9pond aux questions courantes et transmet les complexes.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Qualification<\/b><span>Il identifie le besoin avant de passer la main aux ventes.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Rappels<\/b><span>Il appelle ou \u00e9crit \u00e0 propos des commandes et des rendez-vous.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Rappels<\/b><span>Il rappelle automatiquement un appel manqu\u00e9.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Tri du courrier<\/b><span>Il attribue un sujet et un responsable.<\/span><\/div>\n<div class=\"tnsh-var\"><b>R\u00e9ponses en brouillon<\/b><span>Il r\u00e9dige la r\u00e9ponse ; une personne se contente de l\u2019approuver.<\/span><\/div>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-dark\">\n<h2>Comment \u00e7a commence<\/h2>\n<p class=\"tnsh-lead\">Avec un sc\u00e9nario, pas avec toute la logique de votre service client.<\/p>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Sc\u00e9nario<\/b><span class=\"tnsh-step-p\">Nous choisissons un cas clair \u2014 la question la plus fr\u00e9quente ou l\u2019appel le plus souvent manqu\u00e9.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Donn\u00e9es<\/b><span class=\"tnsh-step-p\">Nous rassemblons les r\u00e9ponses sur lesquelles l\u2019agent s\u2019appuiera : services, conditions, horaires.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>Limite<\/b><span class=\"tnsh-step-p\">Nous d\u00e9finissons le moment o\u00f9 une conversation passe \u00e0 une personne. C\u2019est la d\u00e9cision la plus importante.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Mesure<\/b><span class=\"tnsh-step-p\">Nous lan\u00e7ons, mesurons le r\u00e9sultat et seulement ensuite ajoutons de nouveaux sc\u00e9narios.<\/span><\/li>\n<\/ol>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Agents IA \u2014 questions fr\u00e9quentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Un agent IA va-t-il remplacer mon \u00e9quipe ?<\/h3>\n<p>Non. Il prend les questions r\u00e9p\u00e9titives et les appels hors horaires, laissant \u00e0 l\u2019\u00e9quipe les conversations qui demandent du jugement, de l\u2019empathie ou de la vente.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Cela fonctionnera-t-il avec notre t\u00e9l\u00e9phonie ?<\/h3>\n<p>Oui. L\u2019agent se connecte \u00e0 vos num\u00e9ros et \u00e0 votre acheminement d\u2019appels \u2014 inutile de monter une t\u00e9l\u00e9phonie s\u00e9par\u00e9e.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Comment le client saura-t-il qu\u2019il parle \u00e0 une IA ?<\/h3>\n<p>Nous recommandons de le dire ouvertement d\u00e8s la premi\u00e8re phrase. Les clients acceptent bien une r\u00e9ponse automatique lorsqu\u2019elle est rapide et utile.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Que devons-nous pr\u00e9parer pour d\u00e9marrer ?<\/h3>\n<p>Les r\u00e9ponses aux questions les plus courantes, et la d\u00e9cision du moment o\u00f9 la conversation passe \u00e0 une personne. La partie technique, c\u2019est nous.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Nous montrerons comment cela fonctionnerait dans votre cas<\/h2>\n<p>Dites-nous o\u00f9 vous perdez le plus de clients aujourd\u2019hui \u2014 nous proposerons ce qu\u2019il faut automatiser en premier.<\/p>\n<p><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"AI agents\",\"serviceType\":\"Agents IA pour le service client\",\"description\":\"Des agents IA pour les appels entrants et sortants, l\u2019e-mail et les canaux \u00e9crits.\",\"inLanguage\":\"fr\",\"areaServed\":{\"@type\":\"Country\",\"name\":\"Lituanie\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}},{\"@type\":\"FAQPage\",\"inLanguage\":\"fr\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Un agent IA va-t-il remplacer mon \u00e9quipe ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. 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Demander une d\u00e9moContactez-nous IA ClientappelsAgent [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-13664","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages\/13664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/comments?post=13664"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages\/13664\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/media?parent=13664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}