{"id":13666,"date":"2026-08-28T20:23:14","date_gmt":"2026-08-28T18:23:14","guid":{"rendered":"https:\/\/3cxcloud.lt\/appels-entrants-et-sortants\/"},"modified":"2026-08-28T20:23:14","modified_gmt":"2026-08-28T18:23:14","slug":"appels-entrants-et-sortants","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/appels-entrants-et-sortants\/","title":{"rendered":"Appels entrants et sortants"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>ENTRANTS ET SORTANTS<\/h1>\n<p class=\"tnsh-hero-sub\">Appels entrants et sortants dans une seule solution<\/p>\n<p class=\"tnsh-hero-p\">Les appels entrants prot\u00e8gent les clients que vous avez d\u00e9j\u00e0 ; les appels sortants font cro\u00eetre les ventes. Un agent IA travaille dans les deux sens avec la m\u00eame logique : ni deux syst\u00e8mes distincts, ni deux \u00e9quipes pour les maintenir.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/fr\/agents-ia\/\">Tous les agents IA<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"2 DIRECTIONS\"><defs><linearGradient id=\"sGdual\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPdual\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPdual)\" 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fill=\"rgba(255,255,255,.18)\"\/><path d=\"M306 280 H430\" stroke=\"#8FD08A\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><path d=\"M510 312 H386\" stroke=\"#4FA8D8\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><text x=\"306\" y=\"272\" font-size=\"9\" font-weight=\"700\" fill=\"#9FD397\" font-family=\"-apple-system,Arial\">ENTRANTS<\/text><text x=\"450\" y=\"334\" font-size=\"9\" font-weight=\"700\" fill=\"#8FC4E4\" font-family=\"-apple-system,Arial\">SORTANTS<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Une file d\u2019attente compar\u00e9e \u00e0 une r\u00e9ponse imm\u00e9diate\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Sans agent<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Appel<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">File<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Manqu\u00e9<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">Avec un agent<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Appel<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">R\u00e9pondu<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Orient\u00e9e<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Combien d\u2019appels perdez-vous aux heures de pointe ?<\/h2>\n<p class=\"tnsh-lead\">En entrant, l\u2019essentiel est de ne perdre personne<\/p>\n<ul class=\"tnsh-check\">\n<li>Un appel manqu\u00e9 signifie souvent un client perdu<\/li>\n<li>L\u2019agent r\u00e9pond tout de suite \u2014 la file cesse de s\u2019allonger<\/li>\n<li>Il r\u00e9sout les questions courantes avant qu\u2019un agent ne soit n\u00e9cessaire<\/li>\n<li>Sert les clients hors horaires et le week-end<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Une liste de contacts est trait\u00e9e en parall\u00e8le\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contacts<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">liste<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">en parall\u00e8le<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Rappel<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Confirmation<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agent<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Qui appelle quand le premier pas doit venir de vous ?<\/h2>\n<p class=\"tnsh-lead\">En sortant, l\u2019essentiel est la constance<\/p>\n<ul class=\"tnsh-check\">\n<li>Rappels concernant les commandes, les rendez-vous et les \u00e9ch\u00e9ances<\/li>\n<li>Rappels automatiques des appels manqu\u00e9s<\/li>\n<li>Enqu\u00eates et recueil d\u2019avis apr\u00e8s le service<\/li>\n<li>Les sc\u00e9narios s\u2019ex\u00e9cutent \u00e0 chaque fois et \u00e0 l\u2019heure, pas quand quelqu\u2019un est libre<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Les deux sens fonctionnent avec une seule logique et un seul jeu de rapports\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"39.5\">Entrants<\/text><path class=\"h-arrow \" d=\"M114 35 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"91.5\">Sortants<\/text><path class=\"h-arrow \" d=\"M114 87 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"143.5\">Rappels<\/text><path class=\"h-arrow \" d=\"M114 139 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"196\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"249.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"256.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"262.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"269.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"276\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"282.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"258\" y=\"102\">Agent IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"258\" y=\"117\">un jeu de sc\u00e9narios<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M324 86 H392\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Un seul jeu<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">rapports<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Aurons-nous besoin de deux syst\u00e8mes distincts ?<\/h2>\n<p class=\"tnsh-lead\">Les deux sens suivent une seule logique<\/p>\n<ul class=\"tnsh-check\">\n<li>Les m\u00eames sc\u00e9narios et les m\u00eames donn\u00e9es dans les deux sens<\/li>\n<li>Un seul jeu de rapports, pas deux s\u00e9par\u00e9s<\/li>\n<li>Un rythme de quelques conversations \u00e0 plusieurs centaines \u00e0 la fois<\/li>\n<li>Le rythme peut changer \u00e0 tout moment sans embaucher<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Appels entrants et sortants \u2014 questions fr\u00e9quentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Pouvons-nous n\u2019utiliser qu\u2019un seul sens ?<\/h3>\n<p>Oui. La plupart commencent par les appels entrants, car le r\u00e9sultat se voit tout de suite \u2014 moins d\u2019appels manqu\u00e9s.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Pouvons-nous ne lancer qu\u2019une partie des sc\u00e9narios ?<\/h3>\n<p>Oui, et c\u2019est ainsi qu\u2019on commence habituellement. Un sc\u00e9nario, puis les autres une fois le r\u00e9sultat constat\u00e9.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Les appels sortants par IA sont-ils autoris\u00e9s ?<\/h3>\n<p>Les appels automatis\u00e9s doivent respecter les exigences de protection des donn\u00e9es, et le destinataire doit pouvoir savoir qui appelle et comment se d\u00e9sinscrire.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Que montrent les rapports ?<\/h3>\n<p>Volumes d\u2019appels, taux de r\u00e9ponse, nombre de conversations r\u00e9solues sans agent et nombre de conversations transmises.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Nous montrerons comment cela fonctionnerait dans votre cas<\/h2>\n<p>Dites-nous o\u00f9 vous perdez le plus de clients aujourd\u2019hui \u2014 nous proposerons ce qu\u2019il faut automatiser en premier.<\/p>\n<p><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"Appels entrants et sortants\",\"serviceType\":\"Agent IA pour le service client\",\"description\":\"Les appels entrants prot\u00e8gent les clients que vous avez d\u00e9j\u00e0 ; les appels sortants font cro\u00eetre les ventes. 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Un agent IA travaille dans les deux sens avec la m\u00eame logique : ni deux syst\u00e8mes distincts, ni deux \u00e9quipes pour les maintenir. 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