{"id":13667,"date":"2026-08-28T20:23:15","date_gmt":"2026-08-28T18:23:15","guid":{"rendered":"https:\/\/3cxcloud.lt\/chatbot-ia\/"},"modified":"2026-08-28T20:23:15","modified_gmt":"2026-08-28T18:23:15","slug":"chatbot-ia","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/chatbot-ia\/","title":{"rendered":"Chatbot IA"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>CHATBOT IA<\/h1>\n<p class=\"tnsh-hero-sub\">Des r\u00e9ponses sur le site, sur WhatsApp et par SMS \u2014 au m\u00eame endroit<\/p>\n<p class=\"tnsh-hero-p\">L\u2019agent r\u00e9pond aux clients sur les canaux \u00e9crits et comprend une question formul\u00e9e librement, pas seulement des boutons pr\u00e9\u00e9tablis. Une conversation se poursuit sur plusieurs canaux sans perdre son historique.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/fr\/agents-ia\/\">Tous les agents IA<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"CHAT\"><defs><linearGradient id=\"sGchat\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPchat\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPchat)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"336\" y=\"44\" width=\"68\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"370\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">CHAT<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#sGchat)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><rect x=\"302\" y=\"266\" width=\"176\" height=\"28\" rx=\"10\" fill=\"rgba(143,208,138,.20)\"\/><rect x=\"314\" y=\"277\" width=\"118\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"344\" y=\"302\" width=\"176\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.07)\"\/><rect x=\"356\" y=\"313\" width=\"136\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"302\" y=\"338\" width=\"120\" height=\"16\" rx=\"8\" fill=\"rgba(79,168,216,.20)\"\/><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Un bot \u00e0 boutons compar\u00e9 \u00e0 un chatbot IA\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Bot \u00e0 boutons<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Choisissez<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Cette option n\u2019existe pas<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Agent<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">Chatbot IA<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Question<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Compris<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">R\u00e9ponse<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Combien de clients \u00e9crivent \u00ab je veux parler \u00e0 quelqu\u2019un \u00bb apr\u00e8s trois boutons ?<\/h2>\n<p class=\"tnsh-lead\">L\u2019agent r\u00e9pond \u00e0 partir du contenu, pas d\u2019un arbre de d\u00e9cision<\/p>\n<ul class=\"tnsh-check\">\n<li>Comprend une question formul\u00e9e autrement<\/li>\n<li>Le chemin vers la r\u00e9ponse est plus court<\/li>\n<li>Moins de transferts dus \u00e0 un malentendu<\/li>\n<li>Inutile de cartographier \u00e0 l\u2019avance tous les chemins possibles<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Trois canaux se rejoignent en un seul historique de conversation\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"39.5\">Site web<\/text><path class=\"h-arrow \" d=\"M114 35 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"91.5\">WhatsApp<\/text><path class=\"h-arrow \" d=\"M114 87 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"143.5\">SMS<\/text><path class=\"h-arrow \" d=\"M114 139 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"196\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"249.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"256.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"262.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"269.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"276\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"282.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"258\" y=\"102\">Chatbot IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"258\" y=\"117\">un historique<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M324 86 H392\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">voit tout<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Que se passe-t-il quand un client passe du site \u00e0 WhatsApp ?<\/h2>\n<p class=\"tnsh-lead\">Tout l\u2019historique reste au m\u00eame endroit<\/p>\n<ul class=\"tnsh-check\">\n<li>Une conversation se poursuit sur plusieurs canaux<\/li>\n<li>L\u2019agent voit tout ce qui a d\u00e9j\u00e0 \u00e9t\u00e9 dit<\/li>\n<li>L\u2019\u00e9quipe cesse de r\u00e9p\u00e9ter la m\u00eame question<\/li>\n<li>Les coordonn\u00e9es sont not\u00e9es lorsque le client souhaite \u00eatre rappel\u00e9<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Orientation d\u2019un message par sujet\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"90.5\">Message<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Chatbot IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">filtre de sujet<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 70 H341 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">R\u00e9ponse<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 86 H341 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Contact<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M284 102 H341 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agent<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>O\u00f9 placer la limite pour que le bot ne fasse pas de d\u00e9g\u00e2ts ?<\/h2>\n<p class=\"tnsh-lead\">Les sujets sensibles sont transmis aussit\u00f4t<\/p>\n<ul class=\"tnsh-check\">\n<li>Contrats, exceptions tarifaires et r\u00e9clamations \u2014 directement \u00e0 une personne<\/li>\n<li>Les sujets auxquels l\u2019agent r\u00e9pond sont d\u00e9finis \u00e0 l\u2019avance<\/li>\n<li>La limite, c\u2019est vous qui la fixez, pas le mod\u00e8le<\/li>\n<li>La justesse des r\u00e9ponses d\u00e9pend des informations fournies<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Chatbot IA \u2014 questions fr\u00e9quentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>D\u2019o\u00f9 le chatbot tire-t-il ses r\u00e9ponses ?<\/h3>\n<p>\u00c0 partir de vos propres informations : descriptions des services, questions fr\u00e9quentes, r\u00e8gles tarifaires, horaires d\u2019ouverture.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Le chatbot peut-il se tromper ?<\/h3>\n<p>Cela peut arriver, comme avec tout r\u00e9pondeur automatique. C\u2019est pourquoi il importe de d\u00e9finir les sujets auxquels il r\u00e9pond et ceux qu\u2019il transmet imm\u00e9diatement.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Devons-nous modifier le site ?<\/h3>\n<p>Non. La fen\u00eatre de chat s\u2019ajoute avec une seule ligne de code ; la structure du site reste telle quelle.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Dans quelle langue les r\u00e9ponses sont-elles r\u00e9dig\u00e9es ?<\/h3>\n<p>Oui. Nous recommandons de pr\u00e9parer les r\u00e9ponses dans la langue dans laquelle vos clients \u00e9crivent r\u00e9ellement.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Nous montrerons comment cela fonctionnerait dans votre cas<\/h2>\n<p>Dites-nous o\u00f9 vous perdez le plus de clients aujourd\u2019hui \u2014 nous proposerons ce qu\u2019il faut automatiser en premier.<\/p>\n<p><a class=\"tnsh-btn popmake-13604\" href=\"#ai-uzklausa\" role=\"button\">Demander une d\u00e9mo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"Chatbot IA\",\"serviceType\":\"Agent IA pour le service client\",\"description\":\"L\u2019agent r\u00e9pond aux clients sur les canaux \u00e9crits et comprend une question formul\u00e9e librement, pas seulement des boutons pr\u00e9\u00e9tablis. Une conversation se poursuit sur plusieurs canaux sans perdre son historique.\",\"inLanguage\":\"fr\",\"areaServed\":{\"@type\":\"Country\",\"name\":\"Lituanie\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}},{\"@type\":\"FAQPage\",\"inLanguage\":\"fr\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"D\u2019o\u00f9 le chatbot tire-t-il ses r\u00e9ponses ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u00c0 partir de vos propres informations : descriptions des services, questions fr\u00e9quentes, r\u00e8gles tarifaires, horaires d\u2019ouverture.\"}},{\"@type\":\"Question\",\"name\":\"Le chatbot peut-il se tromper ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cela peut arriver, comme avec tout r\u00e9pondeur automatique. C\u2019est pourquoi il importe de d\u00e9finir les sujets auxquels il r\u00e9pond et ceux qu\u2019il transmet imm\u00e9diatement.\"}},{\"@type\":\"Question\",\"name\":\"Devons-nous modifier le site ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. La fen\u00eatre de chat s\u2019ajoute avec une seule ligne de code ; la structure du site reste telle quelle.\"}},{\"@type\":\"Question\",\"name\":\"Dans quelle langue les r\u00e9ponses sont-elles r\u00e9dig\u00e9es ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Nous recommandons de pr\u00e9parer les r\u00e9ponses dans la langue dans laquelle vos clients \u00e9crivent r\u00e9ellement.\"}}]}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>CHATBOT IA Des r\u00e9ponses sur le site, sur WhatsApp et par SMS \u2014 au m\u00eame endroit L\u2019agent r\u00e9pond aux clients sur les canaux \u00e9crits et comprend une question formul\u00e9e librement, pas seulement des boutons pr\u00e9\u00e9tablis. Une conversation se poursuit sur plusieurs canaux sans perdre son historique. 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