{"id":15460,"date":"2026-11-04T23:23:13","date_gmt":"2026-11-04T21:23:13","guid":{"rendered":"https:\/\/3cxcloud.lt\/alert-alerte-automatique-par-appel\/"},"modified":"2026-11-04T23:23:13","modified_gmt":"2026-11-04T21:23:13","slug":"alert-alerte-automatique-par-appel","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/fr\/alert-alerte-automatique-par-appel\/","title":{"rendered":"ALERT \u2013 alerte automatique par appel t\u00e9l\u00e9phonique"},"content":{"rendered":"<div class=\"tnsal\">\n<div class=\"tnsal-band tnsal-band--deep tnsal-hero\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-hero-txt\">\n      <span class=\"tnsal-eyebrow\">ALERT \u00b7 <span class=\"tnsal-brand\">3cxCloud.LT<\/span><\/span><\/p>\n<h1>Les \u00e9v\u00e9nements critiques ne doivent pas rester sans r\u00e9ponse.<\/h1>\n<p class=\"tnsal-lead\">L\u2019alerte que votre syst\u00e8me envoie d\u00e9j\u00e0 par e-mail devient un appel. ALERT appelle le collaborateur responsable, attend sa confirmation et, \u00e0 d\u00e9faut, poursuit selon le sc\u00e9nario d\u00e9fini. 24 h\/24, sans op\u00e9rateur d\u2019astreinte.<\/p>\n<ul class=\"tnsal-accents\">\n<li><span class=\"tnsal-dot\"><\/span>E-mail \u2192 appel<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Fonctionne 24\/7<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Appels automatiques<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Confirmations des destinataires<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Sc\u00e9narios d\u2019escalade<\/li>\n<\/ul>\n<div class=\"tnsal-cta-row\">\n        <a class=\"tnsal-btn tnsal-btn--main popmake-13602\" href=\"#\">Parler de la solution<\/a><br \/>\n        <a class=\"tnsal-btn tnsal-btn--ghost\" href=\"#kaip-veikia\">Comment \u00e7a marche<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"tnsal-phone\" role=\"img\" aria-label=\"Appel automatique entrant : un \u00e9v\u00e9nement important est signal\u00e9, le destinataire confirme la r\u00e9ception avec le clavier du t\u00e9l\u00e9phone, la r\u00e9ponse et l\u2019heure sont enregistr\u00e9es.\">\n<div class=\"tnsal-phone-top\">\n        <span class=\"tnsal-ring\"><i><\/i><\/span><br \/>\n        <span>Appel entrant<\/span>\n      <\/div>\n<div class=\"tnsal-phone-title\">Notification automatique<\/div>\n<div class=\"tnsal-phone-sub\">Confirmation requise<\/div>\n<div class=\"tnsal-phone-msg\">\u00ab Un \u00e9v\u00e9nement important a \u00e9t\u00e9 d\u00e9tect\u00e9. Merci de confirmer que vous avez bien re\u00e7u ce message. \u00bb<\/div>\n<div class=\"tnsal-keys\">\n        <span class=\"tnsal-key tnsal-key--on\"><b>1<\/b>Je confirme<\/span><br \/>\n        <span class=\"tnsal-key\"><b>2<\/b>Transmettre \u00e0 un autre<\/span>\n      <\/div>\n<div class=\"tnsal-phone-foot\">\n        <span class=\"tnsal-tag\"><br \/>\n          <svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><br \/>\n          Confirm\u00e9<br \/>\n        <\/span><br \/>\n        <span>R\u00e9ponse et heure enregistr\u00e9es<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Le point de d\u00e9part<\/span><\/p>\n<h2>L\u2019e-mail devient un appel.<\/h2>\n<p class=\"tnsal-lead\">Vos syst\u00e8mes envoient d\u00e9j\u00e0 des alertes par e-mail. ALERT reconna\u00eet celles qui comptent et appelle la personne responsable au m\u00eame instant. Le d\u00e9clencheur peut aussi \u00eatre un SMS \u2014 par exemple d\u2019un automate d\u2019\u00e9quipement sans acc\u00e8s \u00e0 internet.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-conv\">\n<div class=\"tnsal-conv-card tnsal-conv-mail\">\n<div class=\"tnsal-conv-head\">\n          <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m2 7 10 6 10-6\"\/><\/svg><br \/>\n          E-mail re\u00e7u<br \/>\n          <time>03:14<\/time>\n        <\/div>\n<div class=\"tnsal-rows\">\n<div><b>De :<\/b><span>monitoring@imone.lt<\/span><\/div>\n<div><b>Objet :<\/b><span>CRITICAL: Server not responding<\/span><\/div>\n<div><b>\u00c0 :<\/b><span>it@imone.lt<\/span><\/div>\n<\/p><\/div>\n<div class=\"tnsal-conv-foot\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 8v5M12 16h.01\"\/><\/svg><br \/>\n          <span>Il dort dans la bo\u00eete de r\u00e9ception. Personne ne le verra avant demain matin.<\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-conv-arrow\" aria-hidden=\"true\">\n        <em>ALERT<\/em><br \/>\n        <svg width=\"44\" height=\"22\" viewBox=\"0 0 44 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M2 11h38\"\/><path d=\"m32 3 8 8-8 8\"\/><\/svg>\n      <\/div>\n<div class=\"tnsal-conv-card tnsal-conv-call\">\n<div class=\"tnsal-conv-head\">\n          <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><br \/>\n          Appel<br \/>\n          <time>03:14<\/time>\n        <\/div>\n<div class=\"tnsal-rows\">\n<div><b>\u00c0 :<\/b><span>technicien informatique d\u2019astreinte<\/span><\/div>\n<\/p><\/div>\n<p class=\"tnsal-conv-say\">\u00ab Le syst\u00e8me de supervision a d\u00e9tect\u00e9 un \u00e9v\u00e9nement critique. Merci de confirmer que vous avez bien re\u00e7u ce message. \u00bb<\/p>\n<div class=\"tnsal-conv-foot\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><br \/>\n          <span>Confirm\u00e9. R\u00e9ponse et heure enregistr\u00e9es.<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex-grid\">\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Syst\u00e8me de supervision<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>De :<\/b> monitoring@imone.lt<br \/>\n          <b>Objet :<\/b> CRITICAL: Disk space low\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Appel en quelques secondes\n        <\/div>\n<p class=\"tnsal-ex-say\">\u00ab Le syst\u00e8me de supervision a d\u00e9tect\u00e9 un \u00e9v\u00e9nement critique. Merci de confirmer que vous avez bien re\u00e7u ce message. \u00bb<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          Technicien informatique d\u2019astreinte\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Automate d\u2019\u00e9quipement<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>SMS de :<\/b> +370 6xx xxxxx<br \/>\n          <b>Message :<\/b> ALARM TEMP HIGH\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Appel en quelques secondes\n        <\/div>\n<p class=\"tnsal-ex-say\">\u00ab Une alarme \u00e9quipement a \u00e9t\u00e9 d\u00e9tect\u00e9e. Merci de confirmer que vous avez bien re\u00e7u ce message. \u00bb<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          Technicien de maintenance d\u2019astreinte\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Syst\u00e8me m\u00e9tier<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>De :<\/b> uzsakymai@imone.lt<br \/>\n          <b>Objet :<\/b> Nouvelle commande urgente\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Appel en quelques secondes\n        <\/div>\n<p class=\"tnsal-ex-say\">\u00ab Une commande urgente est arriv\u00e9e et n\u00e9cessite votre confirmation. Merci de confirmer que vous avez bien re\u00e7u ce message. \u00bb<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          Commercial\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"tnsal-note\">Trois exemples issus de domaines diff\u00e9rents. Vous d\u00e9finissez vous-m\u00eame l\u2019exp\u00e9diteur, les crit\u00e8res d\u2019objet, le texte du message et le destinataire.<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-prob\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">Le probl\u00e8me<\/span><\/p>\n<h2>Pourquoi une simple notification ne suffit-elle pas ?<\/h2>\n<p class=\"tnsal-lead\">Une notification ne remplit son r\u00f4le que si quelqu\u2019un la voit. Les \u00e9v\u00e9nements critiques exigent une alerte active et une confirmation claire que le message a bien atteint une personne.<\/p>\n<\/p><\/div>\n<ul class=\"tnsal-prob-list\">\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><\/p>\n<p><strong>La notification passe inaper\u00e7ue.<\/strong> La nuit, le week-end ou lors d\u2019une journ\u00e9e charg\u00e9e, elle se noie parmi les autres messages.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><\/span><\/p>\n<p><strong>Le temps passe sans r\u00e9action.<\/strong> On d\u00e9couvre une alerte non lue quand les cons\u00e9quences sont d\u00e9j\u00e0 visibles.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 11l3 3L22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg><\/span><\/p>\n<p><strong>Aucune confirmation.<\/strong> Un message envoy\u00e9 ne dit pas si quelqu\u2019un l\u2019a lu et a agi.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 11h-6\"\/><\/svg><\/span><\/p>\n<p><strong>On ne sait pas qui r\u00e9agit.<\/strong> Quand la premi\u00e8re personne ne r\u00e9pond pas, la cha\u00eene d\u2019alerte se rompt souvent.<\/p>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Avantages<\/span><\/p>\n<h2>Qu\u2019apporte l\u2019alerte automatis\u00e9e ?<\/h2>\n<p class=\"tnsal-lead\">ALERT est une solution 3cxCloud.LT qui transforme une notification en appel et ne la laisse jamais sans r\u00e9ponse.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-grid tnsal-grid--3\">\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 6.5V12l3.5 2\"\/><\/svg><\/span><\/p>\n<h3>Alerte automatique 24\/7<\/h3>\n<p>L\u2019\u00e9v\u00e9nement est enregistr\u00e9 et l\u2019alerte d\u00e9marre au m\u00eame instant \u2014 la nuit, le week-end ou pendant les cong\u00e9s.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/span><\/p>\n<h3>Appels vocaux avec messages pr\u00e9par\u00e9s<\/h3>\n<p>Le t\u00e9l\u00e9phone sonne jusqu\u2019\u00e0 ce que quelqu\u2019un d\u00e9croche. Le message peut \u00eatre lu par une voix ou diffus\u00e9 \u00e0 partir d\u2019un enregistrement pr\u00e9alable.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 12.5l2.2 2.2L15.5 10\"\/><circle cx=\"12\" cy=\"12\" r=\"9\"\/><\/svg><\/span><\/p>\n<h3>Enregistrement de la confirmation du destinataire<\/h3>\n<p>Le collaborateur confirme la r\u00e9ception avec le clavier du t\u00e9l\u00e9phone. La r\u00e9ponse et son heure sont enregistr\u00e9es.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h6v6H4zM14 13h6v6h-6z\"\/><path d=\"M10 8h4a2 2 0 0 1 2 2v3\"\/><\/svg><\/span><\/p>\n<h3>Sc\u00e9narios d\u2019escalade<\/h3>\n<p>Sans r\u00e9ponse, l\u2019alerte continue : l\u2019appel est r\u00e9p\u00e9t\u00e9, la personne suivante ou tout le groupe est pr\u00e9venu.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 4h16v12H7l-3 3z\"\/><path d=\"M8.5 10h.01M12 10h.01M15.5 10h.01\"\/><\/svg><\/span><\/p>\n<h3>SMS et canaux suppl\u00e9mentaires<\/h3>\n<p>Le message peut partir avec l\u2019appel ou comme canal distinct \u2014 selon ce qui vous convient.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 15a3 3 0 1 0 0-6 3 3 0 0 0 0 6z\"\/><path d=\"M19.4 15a1.6 1.6 0 0 0 .3 1.8l.1.1a2 2 0 1 1-2.8 2.8l-.1-.1a1.6 1.6 0 0 0-1.8-.3 1.6 1.6 0 0 0-1 1.5V21a2 2 0 1 1-4 0v-.1A1.6 1.6 0 0 0 9 19.4a1.6 1.6 0 0 0-1.8.3l-.1.1a2 2 0 1 1-2.8-2.8l.1-.1a1.6 1.6 0 0 0 .3-1.8 1.6 1.6 0 0 0-1.5-1H3a2 2 0 1 1 0-4h.1A1.6 1.6 0 0 0 4.6 9a1.6 1.6 0 0 0-.3-1.8l-.1-.1a2 2 0 1 1 2.8-2.8l.1.1a1.6 1.6 0 0 0 1.8.3H9a1.6 1.6 0 0 0 1-1.5V3a2 2 0 1 1 4 0v.1a1.6 1.6 0 0 0 1 1.5 1.6 1.6 0 0 0 1.8-.3l.1-.1a2 2 0 1 1 2.8 2.8l-.1.1a1.6 1.6 0 0 0-.3 1.8V9a1.6 1.6 0 0 0 1.5 1H21a2 2 0 1 1 0 4h-.1a1.6 1.6 0 0 0-1.5 1z\"\/><\/svg><\/span><\/p>\n<h3>Adapt\u00e9 \u00e0 vos processus<\/h3>\n<p>Le sc\u00e9nario suit les r\u00e8gles de votre organisation : qui est pr\u00e9venu et dans quel ordre, ce qui est demand\u00e9 et quand passer \u00e0 l\u2019\u00e9tape suivante.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\" id=\"kaip-veikia\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Fonctionnement<\/span><\/p>\n<h2>Comment fonctionne ALERT ?<\/h2>\n<p class=\"tnsal-lead\">Un \u00e9v\u00e9nement \u2014 tout un processus de r\u00e9action automatique. Du signal au r\u00e9sultat enregistr\u00e9, le syst\u00e8me fait tout lui-m\u00eame.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-proc\">\n<div class=\"tnsal-pstep tnsal-pstep--alert\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M10.3 3.9 1.9 18a2 2 0 0 0 1.7 3h16.8a2 2 0 0 0 1.7-3L13.7 3.9a2 2 0 0 0-3.4 0z\"\/><path d=\"M12 9v4M12 17h.01\"\/><\/svg><\/span><br \/>\n        <b>Un \u00e9v\u00e9nement important est d\u00e9tect\u00e9<\/b><br \/>\n        <span>Incident, panne ou autre signal m\u00e9tier<\/span>\n      <\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/span><br \/>\n        <b>Alerte automatique<\/b><br \/>\n        <span>Appel, SMS ou les deux canaux ensemble<\/span>\n      <\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9.5\"\/><path d=\"m8.4 12.3 2.4 2.4 4.8-4.8\"\/><\/svg><\/span><br \/>\n        <b>Confirmation du destinataire<\/b><br \/>\n        <span>La r\u00e9action du destinataire est enregistr\u00e9e<\/span>\n      <\/div>\n<div class=\"tnsal-pfork\" aria-hidden=\"true\"><i><\/i><i><\/i><\/div>\n<div class=\"tnsal-psplit\">\n<div class=\"tnsal-pstep tnsal-pstep--ok\">\n          <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><\/span><br \/>\n          <b>Confirm\u00e9<\/b><br \/>\n          <span>Les actions de cl\u00f4ture pr\u00e9vues sont ex\u00e9cut\u00e9es<\/span>\n        <\/div>\n<div class=\"tnsal-pstep tnsal-pstep--esc\">\n          <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 18V9a3 3 0 0 1 3-3h8\"\/><path d=\"m13 3 3.5 3L13 9\"\/><path d=\"M5 18h14\"\/><path d=\"m16 15 3 3-3 3\"\/><\/svg><\/span><br \/>\n          <b>Non confirm\u00e9<\/b><br \/>\n          <span>Le sc\u00e9nario d\u2019escalade est d\u00e9clench\u00e9<\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"18\" rx=\"2\"\/><path d=\"M9 4V2.8A.8.8 0 0 1 9.8 2h4.4a.8.8 0 0 1 .8.8V4\"\/><path d=\"M9 11h6M9 15h4\"\/><\/svg><\/span><br \/>\n        <b>Enregistrement du r\u00e9sultat<\/b><br \/>\n        <span>Historique des alertes et transfert possible vers le CRM<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-esc\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">Escalade<\/span><\/p>\n<h2>Si le premier collaborateur ne r\u00e9pond pas, ALERT continue.<\/h2>\n<p class=\"tnsal-lead\">L\u2019alerte ne s\u2019arr\u00eate pas \u00e0 une seule tentative. Le sc\u00e9nario passe de lui-m\u00eame \u00e0 la personne suivante, et chaque \u00e9tape est enregistr\u00e9e.<\/p>\n<p class=\"tnsal-note\">Ci-dessous, un exemple de cha\u00eene. Vous fixez vous-m\u00eame le nombre de niveaux, leur ordre et le temps d\u2019attente.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-chain\">\n<div class=\"tnsal-link tnsal-link--1\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><\/span><br \/>\n          <span><b>Sp\u00e9cialiste d\u2019astreinte<\/b><span>Appel, attente de confirmation<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>pas de r\u00e9ponse<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--2\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><\/span><br \/>\n          <span><b>Sp\u00e9cialiste suppl\u00e9ant<\/b><span>Appel et SMS en m\u00eame temps<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>pas de r\u00e9ponse<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--3\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.9\"\/><path d=\"M16 3.1a4 4 0 0 1 0 7.8\"\/><\/svg><\/span><br \/>\n          <span><b>Responsable de service<\/b><span>Tout le groupe d\u2019astreinte est pr\u00e9venu<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>fin de la cha\u00eene<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--end\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><\/span><br \/>\n          <span><b>Le r\u00e9sultat est enregistr\u00e9<\/b><span>Qui a \u00e9t\u00e9 pr\u00e9venu, quand et comment il a r\u00e9pondu<\/span><\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Cas d\u2019usage<\/span><\/p>\n<h2>O\u00f9 utilise-t-on ALERT ?<\/h2>\n<p class=\"tnsal-lead\">Partout o\u00f9 un \u00e9v\u00e9nement ne peut pas attendre que quelqu\u2019un ouvre sa bo\u00eete mail. Quatre domaines o\u00f9 l\u2019alerte automatis\u00e9e est le plus souvent utilis\u00e9e.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-areas\">\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15246\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 supervision IT : une collaboratrice du centre devant des \u00e9crans d\u2019indicateurs, en arri\u00e8re-plan des baies de serveurs\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Infrastructure IT et supervision<\/h3>\n<p>Alerte sur les pannes de serveurs, de r\u00e9seau, d\u2019applications et d\u2019autres services IT, avec escalade vers les sp\u00e9cialistes d\u2019astreinte.<\/p>\n<ul>\n<li>Alertes des syst\u00e8mes de supervision<\/li>\n<li>Indisponibilit\u00e9 des services<\/li>\n<li>Planning d\u2019astreinte<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15260\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 production : un op\u00e9rateur d\u2019atelier devant le pupitre de commande de l\u2019\u00e9quipement\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Production et maintenance<\/h3>\n<p>Transmission des pannes d\u2019\u00e9quipement, des perturbations de process et d\u2019autres \u00e9v\u00e9nements importants aux responsables.<\/p>\n<ul>\n<li>Pannes et arr\u00eats d\u2019\u00e9quipement<\/li>\n<li>\u00c9carts de temp\u00e9rature et de pression<\/li>\n<li>Stations de pompage et chaufferies<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15274\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 s\u00e9curit\u00e9 : op\u00e9rateurs d\u2019un centre de surveillance devant un mur d\u2019\u00e9crans de cam\u00e9ras\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Syst\u00e8mes de s\u00fbret\u00e9 et de s\u00e9curit\u00e9<\/h3>\n<p>Transmission et confirmation des d\u00e9clenchements d\u2019alarme, des incidents de s\u00fbret\u00e9 et des messages urgents.<\/p>\n<ul>\n<li>D\u00e9clenchements d\u2019alarme<\/li>\n<li>Contr\u00f4le d\u2019acc\u00e8s<\/li>\n<li>Intervention de nuit<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15288\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 logistique : convoyeur d\u2019entrep\u00f4t, rayonnages avec palettes et personnel\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Logistique et processus m\u00e9tier<\/h3>\n<p>Alerte automatis\u00e9e sur les messages op\u00e9rationnels urgents, les t\u00e2ches importantes et d\u2019autres \u00e9v\u00e9nements.<\/p>\n<ul>\n<li>\u00c9carts de chargement et d\u2019itin\u00e9raire<\/li>\n<li>Commandes urgentes<\/li>\n<li>Points de contr\u00f4le des processus<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-scen\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">Sc\u00e9narios<\/span><\/p>\n<h2>Une solution \u2014 diff\u00e9rents sc\u00e9narios de r\u00e9action.<\/h2>\n<p class=\"tnsal-lead\">Chaque organisation a ses propres r\u00e8gles : ALERT n\u2019est donc pas un processus fig\u00e9. Le sc\u00e9nario s\u2019adapte au type d\u2019\u00e9v\u00e9nement, aux horaires, aux personnes responsables ou \u00e0 la priorit\u00e9 de r\u00e9action.<\/p>\n<p class=\"tnsal-note\">Chaque \u00e9v\u00e9nement peut avoir sa propre cha\u00eene : pour l\u2019un un SMS suffit, l\u2019autre n\u00e9cessite un appel et une confirmation, un troisi\u00e8me tout le groupe d\u2019astreinte imm\u00e9diatement. L\u2019\u00e9quipe 3cxCloud.LT construit le sc\u00e9nario avec vous.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-scen-tiles\">\n<div class=\"tnsal-tile\"><b>Selon le type d\u2019\u00e9v\u00e9nement<\/b><span>Chaque groupe d\u2019\u00e9v\u00e9nements a sa propre logique de r\u00e9action<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Selon les horaires<\/b><span>Pendant les heures de travail et la nuit, ce ne sont pas les m\u00eames personnes qui sont pr\u00e9venues<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Selon les responsables<\/b><span>Le planning d\u2019astreinte d\u00e9cide qui est appel\u00e9 en premier<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Selon la priorit\u00e9<\/b><span>Un \u00e9v\u00e9nement plus critique parcourt la cha\u00eene plus vite<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Selon le canal<\/b><span>Appel, SMS ou les deux ensemble<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Selon le r\u00e9sultat<\/b><span>Confirm\u00e9, sans r\u00e9ponse ou transmis \u00e0 un autre<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Capacit\u00e9s techniques<\/span><\/p>\n<h2>De quoi se compose la solution ?<\/h2>\n<p class=\"tnsal-lead\">D\u00e9pliez un th\u00e8me pour plus de d\u00e9tails. Le p\u00e9rim\u00e8tre exact est convenu avec 3cxCloud.LT lors du d\u00e9ploiement.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-acc\">\n<details open>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 6h16M4 12h10M4 18h6\"\/><\/svg><\/i><br \/>\n          R\u00e8gles de reconnaissance des \u00e9v\u00e9nements<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>L\u2019\u00e9v\u00e9nement est reconnu selon des r\u00e8gles convenues \u00e0 l\u2019avance : la source du message, l\u2019objet ou des crit\u00e8res de contenu. Le d\u00e9clencheur peut \u00eatre un e-mail ou un SMS.<\/p>\n<p>Une m\u00eame source peut avoir plusieurs r\u00e8gles, et chaque r\u00e8gle son propre sc\u00e9nario de r\u00e9action. Ainsi, diff\u00e9rents messages d\u2019un m\u00eame syst\u00e8me d\u00e9clenchent diff\u00e9rentes actions.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/i><br \/>\n          Appels vocaux automatiques<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>L\u2019appel est lanc\u00e9 automatiquement, sans op\u00e9rateur. Le message peut \u00eatre g\u00e9n\u00e9r\u00e9 \u00e0 partir d\u2019un texte ou diffus\u00e9 \u00e0 partir d\u2019un enregistrement pr\u00e9par\u00e9 \u2014 les deux m\u00e9thodes peuvent \u00eatre combin\u00e9es dans un m\u00eame message.<\/p>\n<p>Vous d\u00e9finissez le contenu et la formulation du message. Des donn\u00e9es de l\u2019\u00e9v\u00e9nement peuvent \u00eatre ins\u00e9r\u00e9es dans le texte pour que la personne entende tout de suite ce qui s\u2019est pass\u00e9 et o\u00f9.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M8 9h.01M12 9h.01M16 9h.01M8 13h.01M12 13h.01M16 13h.01M9 17h6\"\/><\/svg><\/i><br \/>\n          Confirmation du destinataire<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Le destinataire confirme le message avec le clavier du t\u00e9l\u00e9phone. On peut pr\u00e9voir des touches distinctes pour confirmer et pour transmettre \u00e0 une autre personne.<\/p>\n<p>La confirmation n\u2019est pas obligatoire \u2014 si le sc\u00e9nario n\u2019en a pas besoin, le message est simplement transmis et enregistr\u00e9.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 18V9a3 3 0 0 1 3-3h8\"\/><path d=\"m13 3 3.5 3L13 9\"\/><path d=\"M5 18h14\"\/><path d=\"m16 15 3 3-3 3\"\/><\/svg><\/i><br \/>\n          Sc\u00e9narios d\u2019escalade<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Sans confirmation, le sc\u00e9nario continue : l\u2019appel est r\u00e9p\u00e9t\u00e9, la personne suivante de la liste ou tout le groupe est pr\u00e9venu.<\/p>\n<p>Le nombre de niveaux d\u2019escalade, leur ordre et le temps d\u2019attente entre eux sont fix\u00e9s selon les besoins de l\u2019organisation.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 4h16v12H7l-3 3z\"\/><\/svg><\/i><br \/>\n          Alerte par SMS<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Le SMS peut servir de canal d\u2019alerte ind\u00e9pendant ou accompagner l\u2019appel \u2014 par exemple, d\u2019abord l\u2019appel, puis juste apr\u00e8s un message avec les d\u00e9tails.<\/p>\n<p>Les messages sont envoy\u00e9s via la plateforme <b>3cxCloud.LT<\/b> SMS, si bien que le t\u00e9l\u00e9phone du destinataire affiche le nom d\u2019exp\u00e9diteur que vous avez choisi \u2014 on voit tout de suite qu\u2019il s\u2019agit d\u2019un message officiel.<\/p>\n<p>Le texte du message peut \u00eatre compos\u00e9 \u00e0 partir des donn\u00e9es de l\u2019\u00e9v\u00e9nement pour que le destinataire voie le site ou le num\u00e9ro concern\u00e9.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m16 18 6-6-6-6M8 6l-6 6 6 6\"\/><\/svg><\/i><br \/>\n          Int\u00e9grations API et CRM<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Les r\u00e9sultats des alertes peuvent \u00eatre transmis \u00e0 vos syst\u00e8mes via <b>3cxCloud.LT API<\/b> : qui a \u00e9t\u00e9 pr\u00e9venu, quand et comment il a r\u00e9pondu.<\/p>\n<p>Il s\u2019agit de la m\u00eame API REST que pour les autres services 3cxCloud.LT \u2014 HTTPS, JSON et authentification de type Bearer.<\/p>\n<p>Le p\u00e9rim\u00e8tre de l\u2019int\u00e9gration est convenu au cas par cas, selon les donn\u00e9es accept\u00e9es par le syst\u00e8me destinataire.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><path d=\"M14 2v6h6\"\/><path d=\"M9 14h6M9 17.5h4\"\/><\/svg><\/i><br \/>\n          Enregistrement des r\u00e9sultats des alertes<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Les tentatives d\u2019alerte, les r\u00e9ponses des destinataires et le d\u00e9roulement du sc\u00e9nario sont enregistr\u00e9s \u2014 on voit \u00e0 quel point de la cha\u00eene l\u2019\u00e9v\u00e9nement a \u00e9t\u00e9 pris en charge.<\/p>\n<p>Les donn\u00e9es peuvent servir \u00e0 des rapports internes ou \u00eatre transmises \u00e0 d\u2019autres syst\u00e8mes.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"7\" width=\"20\" height=\"13\" rx=\"2\"\/><path d=\"M7 7V5a2 2 0 0 1 2-2h6a2 2 0 0 1 2 2v2\"\/><path d=\"M12 11v5\"\/><\/svg><\/i><br \/>\n          Infrastructure d\u2019appels<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Les appels passent par la plateforme <b>3cxCloud.LT<\/b> et son infrastructure. Si l\u2019organisation dispose de son propre standard t\u00e9l\u00e9phonique (PBX) ou de 3CX, l\u2019alerte peut aussi passer par celui-ci.<\/p>\n<p>Vous choisissez le num\u00e9ro affich\u00e9 sur le t\u00e9l\u00e9phone du destinataire \u2014 pour que le collaborateur reconnaisse imm\u00e9diatement un message officiel.<\/p>\n<\/p><\/div>\n<\/details><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--deep tnsal-end\">\n<div class=\"tnsal-in\">\n    <span class=\"tnsal-eyebrow\">Commen\u00e7ons<\/span><\/p>\n<h2>Automatisez l\u2019alerte des \u00e9v\u00e9nements critiques.<\/h2>\n<p class=\"tnsal-lead\">L\u2019\u00e9quipe 3cxCloud.LT examinera votre processus et pr\u00e9parera un sc\u00e9nario adapt\u00e9 aux besoins de votre organisation.<\/p>\n<div class=\"tnsal-cta-row\">\n      <a class=\"tnsal-btn tnsal-btn--main popmake-13602\" href=\"#\">Parler de la solution<\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"name\":\"ALERT\",\"serviceType\":\"Alerte automatique et escalade des \u00e9v\u00e9nements critiques\",\"description\":\"Plateforme d\u2019alerte automatique : l\u2019\u00e9v\u00e9nement d\u00e9tect\u00e9 devient un appel vocal vers le collaborateur responsable, la confirmation du destinataire est enregistr\u00e9e et, \u00e0 d\u00e9faut, un sc\u00e9nario d\u2019escalade est ex\u00e9cut\u00e9.\",\"provider\":{\"@type\":\"Organization\",\"name\":\"3cxCloud.LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"},\"brand\":{\"@type\":\"Brand\",\"name\":\"3cxCloud.LT\"},\"inLanguage\":\"fr\",\"url\":\"https:\/\/3cxcloud.lt\/fr\/alert-alerte-automatique-par-appel\/\",\"@id\":\"https:\/\/3cxcloud.lt\/fr\/alert-alerte-automatique-par-appel\/#service\",\"mainEntityOfPage\":\"https:\/\/3cxcloud.lt\/fr\/alert-alerte-automatique-par-appel\/\"}<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ALERT \u00b7 3cxCloud.LT Les \u00e9v\u00e9nements critiques ne doivent pas rester sans r\u00e9ponse. L\u2019alerte que votre syst\u00e8me envoie d\u00e9j\u00e0 par e-mail devient un appel. ALERT appelle le collaborateur responsable, attend sa confirmation et, \u00e0 d\u00e9faut, poursuit selon le sc\u00e9nario d\u00e9fini. 24 h\/24, sans op\u00e9rateur d\u2019astreinte. E-mail \u2192 appel Fonctionne 24\/7 Appels automatiques Confirmations des destinataires Sc\u00e9narios [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-15460","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages\/15460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/comments?post=15460"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/pages\/15460\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/fr\/wp-json\/wp\/v2\/media?parent=15460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}