{"id":14384,"date":"2026-09-04T22:46:46","date_gmt":"2026-09-04T20:46:46","guid":{"rendered":"https:\/\/3cxcloud.lt\/agenti-ia\/"},"modified":"2026-09-04T22:46:46","modified_gmt":"2026-09-04T20:46:46","slug":"agenti-ia","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/it\/agenti-ia\/","title":{"rendered":"Agenti IA"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AGENTI IA<\/h1>\n<p class=\"tnsh-hero-sub\">Conversazioni con i clienti per voce, chat ed e-mail<\/p>\n<p class=\"tnsh-hero-p\">Un agente IA risponde subito al cliente: alza il telefono, replica in chat o prepara la bozza di una risposta e-mail seguendo il vostro scenario. Quando una domanda esce dal suo ambito, passa la conversazione a una persona con tutto il contesto.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-14321\" href=\"#ai-uzklausa\" role=\"button\">Prenota una demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/it\/contatti\/\">Contattateci<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Interfaccia dell&#039;agente IA: elenco chiamate, finestra di conversazione e segnale vocale\"><defs><linearGradient id=\"vG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#vP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" height=\"38\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"64\" cy=\"53\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"80\" cy=\"53\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"96\" cy=\"53\" r=\"5\" fill=\"#63C081\"\/><rect x=\"120\" y=\"47\" width=\"118\" height=\"12\" rx=\"6\" fill=\"rgba(255,255,255,.22)\"\/><rect x=\"352\" y=\"44\" width=\"52\" height=\"18\" rx=\"9\" fill=\"rgba(143,208,138,.26)\" stroke=\"rgba(143,208,138,.6)\"\/><text x=\"378\" y=\"57\" text-anchor=\"middle\" font-size=\"9\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">IA<\/text><circle cx=\"70\" cy=\"101\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"92\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"106\" width=\"117\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"94\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"139\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"130\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"144\" width=\"79\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"132\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"177\" r=\"9\" fill=\"#8FD08A\" opacity=\".9\"\/><rect x=\"90\" y=\"168\" width=\"154\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"182\" width=\"99\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"170\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"215\" r=\"9\" fill=\"#93A7BD\" opacity=\".9\"\/><rect x=\"90\" y=\"206\" width=\"102\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#vG)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><rect x=\"302\" y=\"266\" width=\"182\" height=\"30\" rx=\"10\" fill=\"rgba(143,208,138,.20)\"\/><rect x=\"314\" y=\"277\" width=\"122\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"338\" y=\"304\" width=\"182\" height=\"30\" rx=\"10\" fill=\"rgba(255,255,255,.07)\"\/><rect x=\"350\" y=\"315\" width=\"142\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.26)\"\/><g transform=\"translate(302,350)\"><rect class=\"tnsh-hb\" style=\"--i:0\" x=\"0\" y=\"-4\" width=\"4\" height=\"8\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:1\" x=\"9\" y=\"-8\" width=\"4\" height=\"16\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:2\" x=\"18\" y=\"-12\" width=\"4\" height=\"24\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:3\" x=\"27\" y=\"-6\" width=\"4\" height=\"12\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:4\" x=\"36\" y=\"-14\" width=\"4\" height=\"28\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"45\" y=\"-9\" width=\"4\" height=\"18\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"54\" y=\"-13\" width=\"4\" height=\"26\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"63\" y=\"-7\" width=\"4\" height=\"14\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:8\" x=\"72\" y=\"-11\" width=\"4\" height=\"22\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:9\" x=\"81\" y=\"-5\" width=\"4\" height=\"10\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:10\" x=\"90\" y=\"-10\" width=\"4\" height=\"20\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:11\" x=\"99\" y=\"-7.5\" width=\"4\" height=\"15\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:12\" x=\"108\" y=\"-12.5\" width=\"4\" height=\"25\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:13\" x=\"117\" y=\"-5.5\" width=\"4\" height=\"11\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:14\" x=\"126\" y=\"-8.5\" width=\"4\" height=\"17\" rx=\"2\" fill=\"url(#vG)\"\/><rect class=\"tnsh-hb\" style=\"--i:15\" x=\"135\" y=\"-4.5\" width=\"4\" height=\"9\" rx=\"2\" fill=\"url(#vG)\"\/><\/g><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Chiamata in entrata: l&#039;agente IA risponde, la risolve o la passa a un operatore\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"83\">Cliente<\/text><text class=\"h-lbl h-lbl--s\" x=\"55\" y=\"98\">chiamate<\/text><path class=\"h-arrow \" d=\"M110 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"187.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"194.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"201\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"207.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"214.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"220.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"227.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"234\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"216\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"216\" y=\"117\">risponde subito<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M280 66 H339 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Risposto<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">nessuna coda<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M280 106 H339 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Agente<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">con il contesto<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Il vostro cliente riceve subito una risposta o aspetta in coda?<\/h2>\n<p class=\"tnsh-lead\">L&#8217;agente IA per le chiamate in entrata risponde nei primi secondi<\/p>\n<ul class=\"tnsh-check\">\n<li>Risposte 24 ore su 24: fuori orario, nei fine settimana e nei momenti di picco<\/li>\n<li>Capisce la domanda dal parlato naturale, senza menu del tipo \u00abpremi uno\u00bb<\/li>\n<li>Risolve da solo le domande tipiche e passa quelle complesse a un agente<\/li>\n<li>Quando passa la conversazione, passa anche il contesto: il cliente non deve ripetersi<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/it\/chiamate-in-entrata-e-in-uscita\/\">Leggi di pi\u00f9 <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Un elenco di contatti viene lavorato in parallelo: promemoria, conferme, passaggio a un agente\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contatti<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">elenco<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">in parallelo<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Promemoria<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Conferma<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agente<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Chi chiama il cliente quando il team non ha tempo?<\/h2>\n<p class=\"tnsh-lead\">L&#8217;agente IA per le chiamate in uscita lavora secondo il vostro scenario<\/p>\n<ul class=\"tnsh-check\">\n<li>Promemoria su ordini, appuntamenti e scadenze di pagamento<\/li>\n<li>Richiamate automatiche per le chiamate perse<\/li>\n<li>Sondaggi e raccolta di opinioni dopo il servizio<\/li>\n<li>Un ritmo che va da poche a centinaia di conversazioni insieme, senza persone in pi\u00f9<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/it\/agente-vocale-ia\/\">Leggi di pi\u00f9 <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Il percorso di un&#039;e-mail: argomento e priorit\u00e0, poi una risposta o l&#039;assegnazione a un collega\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Ricevuto<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">e-mail<\/text><path class=\"h-arrow \" d=\"M112 86 H150\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"156\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"190.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"197.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"204\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"210.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"217.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"223.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"230.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"237\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"219\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"219\" y=\"117\">argomento, priorit\u00e0<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M286 66 H342 V34 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Risposto<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">automaticamente<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M286 106 H342 V138 H398\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Assegnato<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">a un collega<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Quante e-mail restano senza risposta nella vostra casella condivisa?<\/h2>\n<p class=\"tnsh-lead\">L&#8217;agente IA per l&#8217;e-mail smista, risponde e non lascia nessuna richiesta senza un responsabile<\/p>\n<ul class=\"tnsh-check\">\n<li>Legge l&#8217;e-mail, imposta l&#8217;argomento e la priorit\u00e0<\/li>\n<li>Risponde in autonomia su argomenti ben definiti<\/li>\n<li>Per il resto prepara la bozza di una risposta che un collega approva<\/li>\n<li>Assegna un responsabile: l&#8217;e-mail non resta pi\u00f9 in una cartella condivisa<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/it\/agente-email-ia\/\">Leggi di pi\u00f9 <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Le conversazioni da sito, WhatsApp e SMS confluiscono in un unico storico\"><defs><marker id=\"vArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"39.5\">Sito web<\/text><path class=\"h-arrow \" d=\"M110 35 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"91.5\">WhatsApp<\/text><path class=\"h-arrow \" d=\"M110 87 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"100\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"143.5\">SMS<\/text><path class=\"h-arrow \" d=\"M110 139 H151 V86 H192\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ai\" x=\"192\" y=\"42\" width=\"126\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"226.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"233.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"240\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"246.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"253.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"259.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"266.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"273\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"279.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"255\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"255\" y=\"117\">un solo storico<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M322 86 H392\" marker-end=\"url(#vArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Agente<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">vede tutto<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Il cliente riceve la stessa risposta sul sito, su WhatsApp e via SMS?<\/h2>\n<p class=\"tnsh-lead\">L&#8217;agente IA per i canali scritti lavora ovunque con la stessa logica<\/p>\n<ul class=\"tnsh-check\">\n<li>Capisce una domanda formulata liberamente, non solo i pulsanti<\/li>\n<li>Una conversazione prosegue tra i canali senza perdere il proprio storico<\/li>\n<li>Contratti, eccezioni di prezzo e reclami passano subito a una persona<\/li>\n<li>Raccoglie i contatti quando il cliente vuole essere richiamato<\/li>\n<\/ul>\n<p><a class=\"tnsh-more\" href=\"https:\/\/3cxcloud.lt\/it\/chatbot-ia\/\">Leggi di pi\u00f9 <span aria-hidden=\"true\">&rarr;<\/span><\/a><\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>Con quale scenario conviene iniziare?<\/h2>\n<p class=\"tnsh-lead\">I casi pi\u00f9 frequenti che conviene automatizzare per primi.<\/p>\n<div class=\"tnsh-vars\">\n<div class=\"tnsh-var\"><b>Fuori orario<\/b><span>L&#8217;agente serve i clienti quando il team non c&#8217;\u00e8.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Picco di carico<\/b><span>Prende le chiamate che altrimenti andrebbero perse.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Prima linea<\/b><span>Risponde alle domande tipiche e passa quelle complesse.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Qualificazione<\/b><span>Accerta l&#8217;esigenza prima di passare alle vendite.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Promemoria<\/b><span>Chiama o scrive a proposito di ordini e appuntamenti.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Richiamate<\/b><span>Restituisce automaticamente una chiamata persa.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Smistamento della posta<\/b><span>Assegna un argomento e un responsabile.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Bozze di risposta<\/b><span>Prepara la bozza della risposta; una persona la approva soltanto.<\/span><\/div>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-dark\">\n<h2>Come si comincia<\/h2>\n<p class=\"tnsh-lead\">Con un solo scenario, non con tutta la logica del vostro servizio clienti.<\/p>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Scenario<\/b><span class=\"tnsh-step-p\">Scegliamo un caso chiaro: la domanda pi\u00f9 frequente o la chiamata che si perde pi\u00f9 spesso.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Dati<\/b><span class=\"tnsh-step-p\">Raccogliamo le risposte su cui si baser\u00e0 l&#8217;agente: servizi, condizioni, orari di apertura.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>Limite<\/b><span class=\"tnsh-step-p\">Definiamo quando una conversazione passa a una persona. \u00c8 la decisione pi\u00f9 importante.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Misurazione<\/b><span class=\"tnsh-step-p\">Avviamo, misuriamo il risultato e solo dopo aggiungiamo nuovi scenari.<\/span><\/li>\n<\/ol>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Agenti IA \u2014 domande frequenti<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Un agente IA sostituir\u00e0 il mio personale?<\/h3>\n<p>No. Prende le domande ripetitive e le chiamate fuori orario, lasciando al team le conversazioni che richiedono giudizio, empatia o capacit\u00e0 di vendita.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Funzioner\u00e0 con la nostra telefonia?<\/h3>\n<p>S\u00ec. L&#8217;agente si collega ai vostri numeri e al vostro instradamento delle chiamate: non serve costruire una telefonia separata.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Come far\u00e0 il cliente a sapere che sta parlando con un&#8217;IA?<\/h3>\n<p>Consigliamo di dirlo apertamente nella prima frase. I clienti accettano bene una risposta automatica quando \u00e8 rapida e utile.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Che cosa dobbiamo preparare per iniziare?<\/h3>\n<p>Le risposte alle domande pi\u00f9 frequenti e la decisione su quando una conversazione passa a una persona. Della parte tecnica ci occupiamo noi.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Vi mostreremo come funzionerebbe nel vostro caso<\/h2>\n<p>Diteci dove perdete oggi pi\u00f9 clienti: vi proporremo che cosa automatizzare per primo.<\/p>\n<p><a class=\"tnsh-btn popmake-14321\" href=\"#ai-uzklausa\" role=\"button\">Prenota una demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"AI agents\",\"serviceType\":\"Agenti IA per il servizio clienti\",\"description\":\"Agenti IA per chiamate in entrata e in uscita, e-mail e canali scritti.\",\"inLanguage\":\"en\",\"areaServed\":{\"@type\":\"Country\",\"name\":\"Lituania\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}},{\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Un agente IA sostituir\u00e0 il mio personale?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Prende le domande ripetitive e le chiamate fuori orario, lasciando al team le conversazioni che richiedono giudizio, empatia o capacit\u00e0 di vendita.\"}},{\"@type\":\"Question\",\"name\":\"Funzioner\u00e0 con la nostra telefonia?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\u00ec. L'agente si collega ai vostri numeri e al vostro instradamento delle chiamate: non serve costruire una telefonia separata.\"}},{\"@type\":\"Question\",\"name\":\"Come far\u00e0 il cliente a sapere che sta parlando con un'IA?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Consigliamo di dirlo apertamente nella prima frase. I clienti accettano bene una risposta automatica quando \u00e8 rapida e utile.\"}},{\"@type\":\"Question\",\"name\":\"Che cosa dobbiamo preparare per iniziare?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le risposte alle domande pi\u00f9 frequenti e la decisione su quando una conversazione passa a una persona. Della parte tecnica ci occupiamo noi.\"}}]}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AGENTI IA Conversazioni con i clienti per voce, chat ed e-mail Un agente IA risponde subito al cliente: alza il telefono, replica in chat o prepara la bozza di una risposta e-mail seguendo il vostro scenario. Quando una domanda esce dal suo ambito, passa la conversazione a una persona con tutto il contesto. Prenota una [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-14384","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/pages\/14384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/comments?post=14384"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/pages\/14384\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/it\/wp-json\/wp\/v2\/media?parent=14384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}