{"id":14386,"date":"2026-09-04T22:46:46","date_gmt":"2026-09-04T20:46:46","guid":{"rendered":"https:\/\/3cxcloud.lt\/chiamate-in-entrata-e-in-uscita\/"},"modified":"2026-09-04T22:46:46","modified_gmt":"2026-09-04T20:46:46","slug":"chiamate-in-entrata-e-in-uscita","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/it\/chiamate-in-entrata-e-in-uscita\/","title":{"rendered":"Chiamate in entrata e in uscita"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>IN ENTRATA E IN USCITA<\/h1>\n<p class=\"tnsh-hero-sub\">Chiamate in entrata e in uscita in un&#8217;unica soluzione<\/p>\n<p class=\"tnsh-hero-p\">Le chiamate in entrata proteggono i clienti che avete gi\u00e0; quelle in uscita fanno crescere le vendite. Un agente IA lavora in entrambe le direzioni con la stessa logica, quindi non servono n\u00e9 due sistemi separati n\u00e9 due squadre per mantenerli.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-14321\" href=\"#ai-uzklausa\" role=\"button\">Prenota una demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/it\/agenti-ia\/\">Tutti gli agenti IA<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"2 DIREZIONI\"><defs><linearGradient id=\"sGdual\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPdual\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPdual)\" 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fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"220\" width=\"66\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"208\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"70\" cy=\"253\" r=\"9\" fill=\"#4FA8D8\" opacity=\".9\"\/><rect x=\"90\" y=\"244\" width=\"138\" height=\"8\" rx=\"4\" fill=\"rgba(255,255,255,.36)\"\/><rect x=\"90\" y=\"258\" width=\"89\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.16)\"\/><rect x=\"352\" y=\"246\" width=\"46\" height=\"16\" rx=\"8\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"286\" y=\"212\" width=\"248\" height=\"150\" rx=\"14\" fill=\"#0C1826\" stroke=\"rgba(143,208,138,.45)\"\/><circle cx=\"310\" cy=\"238\" r=\"9\" fill=\"url(#sGdual)\"\/><rect x=\"328\" y=\"232\" width=\"94\" height=\"9\" rx=\"4.5\" fill=\"rgba(255,255,255,.44)\"\/><rect x=\"328\" y=\"246\" width=\"60\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.18)\"\/><path d=\"M306 280 H430\" stroke=\"#8FD08A\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><path d=\"M510 312 H386\" stroke=\"#4FA8D8\" stroke-width=\"2.4\" marker-end=\"url(#sArr)\" fill=\"none\"\/><text x=\"306\" y=\"272\" font-size=\"9\" font-weight=\"700\" fill=\"#9FD397\" font-family=\"-apple-system,Arial\">IN ENTRATA<\/text><text x=\"450\" y=\"334\" font-size=\"9\" font-weight=\"700\" fill=\"#8FC4E4\" font-family=\"-apple-system,Arial\">IN USCITA<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Una coda a confronto con una risposta immediata\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Senza un agente<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Chiamata<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Coda<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Persa<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">Con un agente<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Chiamata<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Risposto<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Instradato<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Quante chiamate perdete nei momenti di picco?<\/h2>\n<p class=\"tnsh-lead\">In entrata, la cosa pi\u00f9 importante \u00e8 non perdere nessuno<\/p>\n<ul class=\"tnsh-check\">\n<li>Una chiamata persa spesso significa un cliente perso<\/li>\n<li>L&#8217;agente risponde subito: la coda smette di crescere<\/li>\n<li>Risolve le domande tipiche prima che serva un agente<\/li>\n<li>Serve i clienti fuori orario e nei fine settimana<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Un elenco di contatti viene lavorato in parallelo\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"100\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"56\" y=\"83\">Contatti<\/text><text class=\"h-lbl h-lbl--s\" x=\"56\" y=\"98\">elenco<\/text><path class=\"h-arrow \" d=\"M112 86 H152\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">in parallelo<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Promemoria<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Conferma<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agente<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Chi fa la chiamata quando la prima mossa deve essere vostra?<\/h2>\n<p class=\"tnsh-lead\">In uscita, la cosa pi\u00f9 importante \u00e8 la coerenza<\/p>\n<ul class=\"tnsh-check\">\n<li>Promemoria su ordini, appuntamenti e scadenze<\/li>\n<li>Richiamate automatiche per le chiamate perse<\/li>\n<li>Sondaggi e raccolta di opinioni dopo il servizio<\/li>\n<li>Gli scenari partono sempre e in orario, non quando qualcuno \u00e8 libero<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Entrambe le direzioni funzionano con una sola logica e un solo insieme di report\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"18\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"39.5\">In entrata<\/text><path class=\"h-arrow \" d=\"M114 35 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"70\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"91.5\">In uscita<\/text><path class=\"h-arrow \" d=\"M114 87 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node \" x=\"6\" y=\"122\" width=\"104\" height=\"34\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"143.5\">Richiamate<\/text><path class=\"h-arrow \" d=\"M114 139 H155 V86 H196\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"196\" y=\"42\" width=\"124\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"243\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"249.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"256.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"262.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"269.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"276\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"282.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"258\" y=\"102\">Agente IA<\/text><text class=\"h-lbl h-lbl--s\" x=\"258\" y=\"117\">un unico insieme di scenari<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M324 86 H392\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"64\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"83\">Un solo insieme<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"98\">report<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Ci serviranno due sistemi separati?<\/h2>\n<p class=\"tnsh-lead\">Entrambe le direzioni funzionano con una sola logica<\/p>\n<ul class=\"tnsh-check\">\n<li>Gli stessi scenari e gli stessi dati in entrambe le direzioni<\/li>\n<li>Un unico insieme di report, non due separati<\/li>\n<li>Un ritmo che va da poche a centinaia di conversazioni insieme<\/li>\n<li>Il ritmo pu\u00f2 cambiare in qualsiasi momento senza aggiungere persone<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Chiamate in entrata e in uscita \u2014 domande frequenti<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Possiamo usare una sola direzione?<\/h3>\n<p>S\u00ec. La maggior parte inizia dalle chiamate in entrata, perch\u00e9 il risultato si vede subito: meno chiamate perse.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Possiamo avviare solo alcuni scenari?<\/h3>\n<p>S\u00ec, ed \u00e8 il modo abituale di iniziare. Uno scenario, poi gli altri quando vedete il risultato.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Le chiamate IA in uscita sono consentite?<\/h3>\n<p>Le chiamate automatiche devono rispettare i requisiti sulla protezione dei dati e il destinatario deve poter capire chi sta chiamando e come disiscriversi.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Che cosa mostrano i report?<\/h3>\n<p>Volume di chiamate, tassi di risposta, quante conversazioni sono state risolte senza agente e quante sono state passate a una persona.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Vi mostreremo come funzionerebbe nel vostro caso<\/h2>\n<p>Diteci dove perdete oggi pi\u00f9 clienti: vi proporremo che cosa automatizzare per primo.<\/p>\n<p><a class=\"tnsh-btn popmake-14321\" href=\"#ai-uzklausa\" role=\"button\">Prenota una demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"Chiamate in entrata e in uscita\",\"serviceType\":\"Agente IA per il servizio clienti\",\"description\":\"Le chiamate in entrata proteggono i clienti che avete gi\u00e0; quelle in uscita fanno crescere le vendite. 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Un agente IA lavora in entrambe le direzioni con la stessa logica, quindi non servono n\u00e9 due sistemi separati n\u00e9 due squadre per mantenerli. 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