{"id":15336,"date":"2026-10-27T23:52:44","date_gmt":"2026-10-27T21:52:44","guid":{"rendered":"https:\/\/3cxcloud.lt\/messaggi-viber\/"},"modified":"2026-10-28T00:00:03","modified_gmt":"2026-10-27T22:00:03","slug":"messaggi-viber","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/it\/messaggi-viber\/","title":{"rendered":"Messaggi Viber"},"content":{"rendered":"<div class=\"tnsh tnssol\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>VIBER<\/h1>\n<p class=\"tnsh-hero-sub\">Messaggi agli utenti Viber dallo stesso sistema degli SMS<\/p>\n<p class=\"tnsh-hero-p\">Viber \u00e8 uno dei quattro canali OMNI messenger di 3CX Cloud LT, accanto a SMS, WhatsApp e RCS. La stessa base contatti, gli stessi modelli e lo stesso rapporto di consegna, quindi per i messaggi Viber non serve uno strumento separato.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-14319\" href=\"#demo\" role=\"button\">Richiedi una demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/it\/centro-sms\/\">Centro SMS<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Un telefono con una conversazione Viber: un messaggio inviato e la risposta del cliente e, accanto, l\u2019elenco dei canali SMS, WhatsApp, Viber e RCS con lo stato di consegna.\"><defs><linearGradient id=\"vbG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#9B8CFF\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vbP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"36\" width=\"190\" height=\"320\" rx=\"26\" fill=\"url(#vbP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"52\" y=\"48\" width=\"166\" height=\"296\" rx=\"18\" fill=\"rgba(9,24,42,.45)\"\/><rect x=\"104\" y=\"56\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.22)\"\/><circle cx=\"76\" cy=\"86\" r=\"13\" fill=\"#7360F2\"\/><path d=\"M70.5 81.5a2 2 0 0 1 2-2h1.6a1.3 1.3 0 0 1 1.3 1.1c.1.85.3 1.7.6 2.5a1.3 1.3 0 0 1-.3 1.35l-1.1 1.1a13 13 0 0 0 4.9 4.9l1.1-1.1a1.3 1.3 0 0 1 1.35-.3c.8.3 1.65.5 2.5.6a1.3 1.3 0 0 1 1.1 1.3v1.6a2 2 0 0 1-2 2 20 20 0 0 1-13.05-13.05z\" fill=\"#FFFFFF\"\/><text x=\"98\" y=\"84\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"98\" y=\"96\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">TENESYS<\/text><rect x=\"76\" y=\"116\" width=\"128\" height=\"52\" rx=\"12\" fill=\"#7360F2\" opacity=\".92\"\/><rect x=\"90\" y=\"130\" width=\"100\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"90\" y=\"144\" width=\"72\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><text x=\"190\" y=\"162\" font-size=\"8\" font-weight=\"600\" fill=\"rgba(255,255,255,.75)\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Consegnato<\/text><rect x=\"66\" y=\"182\" width=\"112\" height=\"46\" rx=\"12\" fill=\"rgba(255,255,255,.12)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"80\" y=\"196\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"80\" y=\"210\" width=\"58\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"92\" y=\"242\" width=\"112\" height=\"34\" rx=\"12\" fill=\"#7360F2\" opacity=\".55\"\/><rect x=\"106\" y=\"256\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.6)\"\/><rect x=\"66\" y=\"300\" width=\"138\" height=\"24\" rx=\"12\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.16)\"\/><circle cx=\"192\" cy=\"312\" r=\"9\" fill=\"#7360F2\"\/><path d=\"M188 312h7M192.5 308.5l3.5 3.5-3.5 3.5\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"268\" y=\"96\" width=\"256\" height=\"220\" rx=\"16\" fill=\"rgba(9,24,42,.82)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"284\" y=\"112\" width=\"4\" height=\"188\" rx=\"2\" fill=\"url(#vbG)\"\/><text x=\"300\" y=\"128\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"300\" y=\"148\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"162\" r=\"5\" fill=\"#4FA8D8\"\/><text x=\"330\" y=\"166\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"300\" y=\"184\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"198\" r=\"5\" fill=\"#63C081\"\/><text x=\"330\" y=\"202\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"300\" y=\"220\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(115,96,242,.3)\" stroke=\"rgba(115,96,242,.8)\"\/><circle cx=\"316\" cy=\"234\" r=\"5\" fill=\"#7360F2\"\/><text x=\"330\" y=\"238\" font-size=\"10\" font-weight=\"800\" fill=\"#FFFFFF\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"300\" y=\"256\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"270\" r=\"5\" fill=\"#E8A33D\"\/><text x=\"330\" y=\"274\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><text x=\"300\" y=\"302\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.5)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Stessa base, stessi modelli<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Canale Viber<\/span><\/p>\n<h2>Che cosa sono i messaggi Viber in azienda?<\/h2>\n<p class=\"tnspro-sub\">Sono messaggi che arrivano nell\u2019app Viber, la stessa che il destinatario usa ogni giorno. Partono dallo stesso sistema degli SMS, quindi non servono una seconda base contatti n\u00e9 un secondo strumento.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Quattro canali \u2014 SMS, WhatsApp, Viber e RCS \u2014 confluiscono in un sistema OMNI messenger con base contatti, modelli e rapporto comuni, e da l\u00ec il messaggio arriva al destinatario.\"><rect x=\"24\" y=\"40\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"61\" r=\"8\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"66\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><path d=\"M216 61h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 55l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"96\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"117\" r=\"8\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"122\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><path d=\"M216 117h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 111l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"152\" width=\"186\" height=\"42\" rx=\"12\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.55)\" stroke-width=\"2\"\/><circle cx=\"48\" cy=\"173\" r=\"8\" fill=\"#7360F2\"\/><text x=\"68\" y=\"178\" font-size=\"13\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><path d=\"M216 173h46\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M260 167l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"24\" y=\"208\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"229\" r=\"8\" fill=\"#E08A2B\"\/><text x=\"68\" y=\"234\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><path d=\"M216 229h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 223l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"288\" y=\"52\" width=\"230\" height=\"146\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"403\" y=\"84\" font-size=\"14\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"312\" y=\"102\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(27,147,209,.18)\"\/><text x=\"312\" y=\"132\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Una base contatti<\/text><text x=\"312\" y=\"154\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Gli stessi modelli<\/text><text x=\"312\" y=\"176\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Un rapporto<\/text><path d=\"M524 124h48\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M570 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"596\" y=\"52\" width=\"252\" height=\"146\" rx=\"16\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"722\" y=\"84\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Destinatario<\/text><rect x=\"664\" y=\"100\" width=\"116\" height=\"78\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"690\" cy=\"124\" r=\"11\" fill=\"#7360F2\"\/><text x=\"708\" y=\"128\" font-size=\"10\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"678\" y=\"146\" width=\"88\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.3)\"\/><rect x=\"678\" y=\"160\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>In un\u2019app conosciuta<\/h3>\n<p>Il messaggio arriva su Viber, che il destinatario ha gi\u00e0 sul telefono.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Uno dei quattro canali<\/h3>\n<p>SMS, WhatsApp, Viber e RCS funzionano nello stesso sistema.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>La stessa base contatti<\/h3>\n<p>Non serve duplicare l\u2019elenco dei destinatari: \u00e8 comune a tutti i canali.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Gli stessi modelli<\/h3>\n<p>Un modello preparato una volta va bene per Viber e per gli altri canali.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Invio massivo<\/span><\/p>\n<h2>Come si invia un messaggio Viber a molti destinatari?<\/h2>\n<p class=\"tnspro-sub\">L\u2019elenco dei destinatari si carica da un file Excel o CSV e il testo si compone da un modello con variabili. Lo stesso si pu\u00f2 fare dal proprio sistema tramite REST API.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Una tabella di contatti da Excel o CSV, un modello con le variabili {{Nome}} e {{Link}} e, come risultato, un messaggio compilato separatamente per ogni destinatario.\"><rect x=\"24\" y=\"44\" width=\"200\" height=\"162\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"124\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Contatti (Excel\/CSV)<\/text><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><rect x=\"44\" y=\"96\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"103\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"103\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"120\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"127\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"127\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"144\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"151\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"151\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"168\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"175\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"175\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"none\" stroke=\"#C9DAE8\"\/><path d=\"M232 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M276 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"302\" y=\"44\" width=\"236\" height=\"162\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"420\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Modello<\/text><rect x=\"322\" y=\"88\" width=\"196\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"106\" width=\"96\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"370\" y=\"122\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Nome}}<\/text><rect x=\"428\" y=\"112\" width=\"90\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"142\" width=\"150\" height=\"8\" rx=\"4\" fill=\"#E6EEF4\"\/><rect x=\"322\" y=\"162\" width=\"104\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"374\" y=\"178\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Link}}<\/text><path d=\"M546 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M590 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><text x=\"718\" y=\"60\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Personalizzato per ciascuno<\/text><rect x=\"616\" y=\"74\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"86\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"98\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"94\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 94l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"124\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"136\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"148\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"144\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 144l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"174\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"186\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"198\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"194\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 194l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Elenco da Excel o CSV<\/h3>\n<p>Carichi i contatti con un file e invii tutto in una volta.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Modelli con variabili<\/h3>\n<p>I campi {{Nome}}, {{Link}} e altri vengono compilati per ogni destinatario.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Tramite REST API<\/h3>\n<p>I messaggi pu\u00f2 inviarli il tuo sistema o il CRM, senza uno strumento separato per il personale.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Lista nera e Anti-SPAM<\/h3>\n<p>Chi si disiscrive viene aggiunto automaticamente e lo spam viene filtrato.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Risposte<\/span><\/p>\n<h2>Dove arriva la risposta del cliente?<\/h2>\n<p class=\"tnspro-sub\">La risposta torna nello stesso thread ed \u00e8 visibile nella finestra Agent Desktop insieme agli altri canali. Il personale non deve aprire Viber separatamente: tutta la cronologia della conversazione resta in un unico posto.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"La risposta del cliente da Viber torna nella finestra Agent Desktop: a sinistra l\u2019elenco dei canali, al centro un thread di conversazione, a destra la cronologia del cliente.\"><rect x=\"24\" y=\"48\" width=\"178\" height=\"154\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"113\" y=\"76\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Cliente<\/text><rect x=\"70\" y=\"90\" width=\"86\" height=\"96\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"113\" cy=\"116\" r=\"12\" fill=\"#7360F2\"\/><path d=\"M108 111.5a1.7 1.7 0 0 1 1.7-1.7h1.3a1.1 1.1 0 0 1 1.1.95c.08.7.24 1.4.5 2.05a1.1 1.1 0 0 1-.26 1.15l-.9.9a11 11 0 0 0 4.1 4.1l.9-.9a1.1 1.1 0 0 1 1.15-.26c.65.26 1.35.42 2.05.5a1.1 1.1 0 0 1 .95 1.1v1.3a1.7 1.7 0 0 1-1.7 1.7 17 17 0 0 1-11.1-11.1z\" fill=\"#FFFFFF\"\/><rect x=\"80\" y=\"140\" width=\"66\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.28)\"\/><rect x=\"80\" y=\"156\" width=\"48\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><path d=\"M210 124h48\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M256 118l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"178\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"34\" rx=\"16\" fill=\"#F2F7FB\"\/><rect x=\"284\" y=\"56\" width=\"560\" height=\"14\" fill=\"#F2F7FB\"\/><text x=\"304\" y=\"59\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Agent Desktop<\/text><rect x=\"298\" y=\"84\" width=\"150\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"320\" cy=\"100\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"334\" y=\"104\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">E-mail<\/text><circle cx=\"320\" cy=\"126\" r=\"5\" fill=\"#E08A2B\"\/><text x=\"334\" y=\"130\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Chat sul sito<\/text><circle cx=\"320\" cy=\"152\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"334\" y=\"156\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"306\" y=\"167\" width=\"134\" height=\"22\" rx=\"7\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><circle cx=\"320\" cy=\"178\" r=\"5\" fill=\"#7360F2\"\/><text x=\"334\" y=\"182\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"470\" y=\"100\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Un unico thread<\/text><rect x=\"470\" y=\"112\" width=\"188\" height=\"34\" rx=\"10\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"482\" y=\"122\" width=\"118\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"482\" y=\"134\" width=\"80\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.45)\"\/><rect x=\"500\" y=\"156\" width=\"158\" height=\"32\" rx=\"10\" fill=\"#F2F7FB\" stroke=\"#DCE6EE\"\/><rect x=\"512\" y=\"166\" width=\"96\" height=\"6\" rx=\"3\" fill=\"#C9D6E1\"\/><rect x=\"512\" y=\"177\" width=\"64\" height=\"6\" rx=\"3\" fill=\"#DCE6EE\"\/><rect x=\"676\" y=\"84\" width=\"152\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"752\" y=\"106\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Cronologia del cliente<\/text><rect x=\"692\" y=\"120\" width=\"120\" height=\"7\" rx=\"3.5\" fill=\"#DCE6EE\"\/><rect x=\"692\" y=\"136\" width=\"96\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"152\" width=\"112\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"168\" width=\"72\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Nella stessa conversazione<\/h3>\n<p>La risposta si aggancia allo stesso thread invece di comparire separatamente.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Nella finestra Agent Desktop<\/h3>\n<p>Le conversazioni Viber arrivano insieme a e-mail, chat sul sito, SMS e WhatsApp.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Cronologia in un unico posto<\/h3>\n<p>Si vede che cosa \u00e8 stato scritto e quando, indipendentemente dal canale.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Lo vede tutto il team<\/h3>\n<p>Un altro collega pu\u00f2 riprendere la conversazione: il contesto c\u2019\u00e8 gi\u00e0.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Consegna<\/span><\/p>\n<h2>Come si vede se il messaggio ha raggiunto il destinatario?<\/h2>\n<p class=\"tnspro-sub\">Il rapporto di consegna si aggiorna in tempo reale ed \u00e8 comune a tutti i canali: i messaggi Viber non vanno contati a parte.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Stati dell\u2019invio \u2014 in coda, inviato, consegnato; Viber \u00e8 il canale principale, l\u2019SMS il percorso di riserva, e i risultati confluiscono in un rapporto comune.\"><text x=\"140\" y=\"56\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Invio<\/text><rect x=\"24\" y=\"70\" width=\"232\" height=\"140\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"50\" cy=\"99\" r=\"7\" fill=\"#9FB6C8\"\/><text x=\"68\" y=\"103\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">In coda<\/text><rect x=\"150\" y=\"95\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"95\" width=\"24\" height=\"9\" rx=\"4.5\" fill=\"#9FB6C8\"\/><circle cx=\"50\" cy=\"133\" r=\"7\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"137\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Inviato<\/text><rect x=\"150\" y=\"129\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"129\" width=\"62\" height=\"9\" rx=\"4.5\" fill=\"#1B93D1\"\/><circle cx=\"50\" cy=\"167\" r=\"7\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"171\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Consegnato<\/text><rect x=\"150\" y=\"163\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"163\" width=\"84\" height=\"9\" rx=\"4.5\" fill=\"#3FAE4A\"\/><path d=\"M264 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M308 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"336\" y=\"56\" width=\"252\" height=\"76\" rx=\"14\" fill=\"rgba(115,96,242,.1)\" stroke=\"rgba(115,96,242,.5)\" stroke-width=\"2\"\/><circle cx=\"364\" cy=\"94\" r=\"10\" fill=\"#7360F2\"\/><text x=\"384\" y=\"90\" font-size=\"12\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"384\" y=\"108\" font-size=\"10\" font-weight=\"600\" fill=\"#6B5BD0\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">canale principale<\/text><path d=\"M462 134v6\" stroke=\"#C3D2DD\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"4 3\"\/><path d=\"M456 140h12l-6 7z\" fill=\"#C3D2DD\"\/><rect x=\"336\" y=\"148\" width=\"252\" height=\"64\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-dasharray=\"6 4\"\/><circle cx=\"364\" cy=\"180\" r=\"10\" fill=\"#1B93D1\"\/><text x=\"384\" y=\"176\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><text x=\"384\" y=\"194\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">percorso di riserva<\/text><path d=\"M596 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M640 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"668\" y=\"56\" width=\"188\" height=\"156\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"762\" y=\"84\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Rapporto<\/text><text x=\"762\" y=\"104\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">per tutti i canali<\/text><circle cx=\"690\" cy=\"130\" r=\"5\" fill=\"#7360F2\"\/><text x=\"704\" y=\"134\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"776\" y=\"126\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"126\" width=\"54\" height=\"8\" rx=\"4\" fill=\"#7360F2\"\/><circle cx=\"690\" cy=\"156\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"704\" y=\"160\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"776\" y=\"152\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"152\" width=\"40\" height=\"8\" rx=\"4\" fill=\"#1B93D1\"\/><circle cx=\"690\" cy=\"182\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"704\" y=\"186\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"776\" y=\"178\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"178\" width=\"28\" height=\"8\" rx=\"4\" fill=\"#3FAE4A\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Stato in tempo reale<\/h3>\n<p>Vedi che cosa \u00e8 partito, che cosa \u00e8 stato consegnato e dove si \u00e8 creato un ostacolo.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Un rapporto per tutti i canali<\/h3>\n<p>Risultati di Viber, SMS, WhatsApp e RCS nello stesso riepilogo.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Canale di riserva<\/h3>\n<p>Se il destinatario non \u00e8 raggiungibile su Viber, lo stesso messaggio pu\u00f2 essere consegnato su un altro canale.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Webhook verso il tuo sistema<\/h3>\n<p>Le notifiche di stato possono andare direttamente nel tuo CRM o nella tua applicazione.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Domande frequenti<\/h2>\n<div class=\"tnsc-qa\">\n<h3>In che cosa un messaggio Viber differisce da un SMS?<\/h3>\n<p>Il messaggio Viber viaggia su internet fino all\u2019app Viber, mentre l\u2019SMS passa per la rete dell\u2019operatore verso qualsiasi numero di telefono. Entrambi partono dallo stesso sistema 3CX Cloud LT, con la stessa base contatti e lo stesso rapporto di consegna.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Si possono inviare messaggi Viber in modo massivo?<\/h3>\n<p>S\u00ec. Carichi l\u2019elenco dei destinatari da un file Excel o CSV, componi il testo da un modello con variabili e puoi inviare anche dal tuo sistema tramite REST API.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Il cliente pu\u00f2 rispondere a un messaggio Viber?<\/h3>\n<p>S\u00ec. La risposta torna nello stesso thread ed \u00e8 visibile nella finestra Agent Desktop insieme agli altri canali, cos\u00ec la cronologia della conversazione resta in un unico posto.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Viber richiede una base contatti separata?<\/h3>\n<p>No. Viber, SMS, WhatsApp e RCS usano la stessa base contatti e gli stessi modelli: \u00e8 un unico OMNI messenger.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Che cosa succede se il destinatario non usa Viber?<\/h3>\n<p>Lo stesso messaggio pu\u00f2 essere consegnato su un altro canale, per esempio via SMS. Il canale si sceglie nello stesso sistema e non serve uno strumento separato.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>I messaggi Viber si possono collegare al proprio sistema?<\/h3>\n<p>S\u00ec. Per l\u2019invio c\u2019\u00e8 una REST API e gli stati di consegna possono arrivare nel tuo CRM o nella tua applicazione tramite webhook.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnspro-rel\">\n<h2>Altri canali di messaggistica<\/h2>\n<p>Viber \u00e8 uno dei canali OMNI messenger di 3CX Cloud LT: funzionano tutti nello stesso sistema.<\/p>\n<div class=\"tnsmc-row\"><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/it\/centro-sms\/\" style=\"--ch:#1B93D1\"><span class=\"tnsmc-txt\"><b>Centro SMS<\/b><span>Tutti e quattro i canali in un solo sistema<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/it\/messaggi-sms-whatsapp-rcs\/\" style=\"--ch:#12A594\"><span class=\"tnsmc-txt\"><b>SMS, WhatsApp, RCS<\/b><span>In che cosa i canali si differenziano tra loro<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/it\/agent-desktop-it\/\" style=\"--ch:#7360F2\"><span class=\"tnsmc-txt\"><b>Agent Desktop<\/b><span>La finestra in cui si vedono le risposte<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\"><span class=\"tnspro-eyebrow\">Passo successivo<\/span><\/p>\n<h2>Parliamo del vostro caso<\/h2>\n<p>Scrivete quali messaggi volete inviare e a quale gruppo di destinatari: proporremo il canale adatto.<\/p>\n<p><a class=\"tnsh-btn popmake-14319\" href=\"#demo\" role=\"button\">Richiedi una demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/it\/messaggi-viber\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/it\/messaggi-viber\/\",\"name\":\"Messaggi Viber\",\"serviceType\":\"Invio di messaggi Viber per le aziende\",\"description\":\"I messaggi Viber partono dallo stesso sistema degli SMS: una base contatti, gli stessi modelli e un rapporto di consegna comune. Le risposte tornano nello stesso thread.\",\"inLanguage\":\"it\",\"brand\":{\"@type\":\"Brand\",\"name\":\"3CX Cloud LT\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}}<\/script><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"In che cosa un messaggio Viber differisce da un SMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Il messaggio Viber viaggia su internet fino all\u2019app Viber, mentre l\u2019SMS passa per la rete dell\u2019operatore verso qualsiasi numero di telefono. Entrambi partono dallo stesso sistema 3CX Cloud LT, con la stessa base contatti e lo stesso rapporto di consegna.\"}},{\"@type\":\"Question\",\"name\":\"Si possono inviare messaggi Viber in modo massivo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\u00ec. 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