{"id":12295,"date":"2026-08-24T16:39:50","date_gmt":"2026-08-24T14:39:50","guid":{"rendered":"https:\/\/3cxcloud.lt\/nps-zhane-csat\/"},"modified":"2026-08-24T16:39:50","modified_gmt":"2026-08-24T14:39:50","slug":"nps-zhane-csat","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/kz\/nps-zhane-csat\/","title":{"rendered":"Net Promoter Score (NPS) \u0436\u04d9\u043d\u0435 CSAT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12295\" class=\"elementor elementor-12295\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23e827b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23e827b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cb0e47\" data-id=\"4cb0e47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddaee8a elementor-widget elementor-widget-spacer\" data-id=\"ddaee8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-956fce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"956fce1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dd6f1cb\" data-id=\"dd6f1cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e3af03 elementor-widget elementor-widget-text-editor\" data-id=\"0e3af03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Net Promoter Score (NPS) \u0436\u04d9\u043d\u0435 CSAT \u0434\u0435\u0433\u0435\u043d\u0456\u043c\u0456\u0437 \u043d\u0435?<\/h2><h3>NPS \u2014 \u0430\u0434\u0430\u043b\u0434\u044b\u049b\u0442\u044b \u04e9\u043b\u0448\u0435\u0443\u0434\u0456\u04a3 \u043d\u0435\u0433\u0456\u0437\u0433\u0456 \u043a\u04e9\u0440\u0441\u0435\u0442\u043a\u0456\u0448\u0456<\/h3><p>Net Promoter Score \u2014 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u0430\u0434\u0430\u043b\u0434\u044b\u0493\u044b \u043c\u0435\u043d \u049b\u0430\u043d\u0430\u0493\u0430\u0442\u0442\u0430\u043d\u0443\u044b\u043d \u0431\u0430\u0493\u0430\u043b\u0430\u0443\u0434\u044b\u04a3 \u043d\u0435\u0433\u0456\u0437\u0433\u0456 \u043a\u04e9\u0440\u0441\u0435\u0442\u043a\u0456\u0448\u0456. \u041e\u043b \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0493\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u043e\u043d\u044b\u04a3 \u04e9\u043d\u0456\u043c\u0434\u0435\u0440\u0456 \u043c\u0435\u043d \u049b\u044b\u0437\u043c\u0435\u0442\u0442\u0435\u0440\u0456\u043d \u0434\u043e\u0441\u0442\u0430\u0440\u044b \u043c\u0435\u043d \u04d9\u0440\u0456\u043f\u0442\u0435\u0441\u0442\u0435\u0440\u0456\u043d\u0435 \u04b1\u0441\u044b\u043d\u0443 \u044b\u049b\u0442\u0438\u043c\u0430\u043b\u0434\u044b\u0493\u044b\u043d \u043a\u04e9\u0440\u0441\u0435\u0442\u0435\u0434\u0456. NPS-\u0442\u0456\u04a3 \u0431\u0456\u0440\u0456\u043d\u0448\u0456 \u0441\u04b1\u0440\u0430\u0493\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0435\u043d \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043d\u044b \u04b1\u0441\u044b\u043d\u0443\u0493\u0430 \u0434\u0430\u0439\u044b\u043d \u0435\u043a\u0435\u043d\u0456\u043d \u0441\u04b1\u0440\u0430\u0439\u0434\u044b, \u0430\u043b \u0436\u0430\u0443\u0430\u043f\u0442\u0430\u0440\u0434\u0430\u043d \u043e\u0441\u044b \u043c\u0430\u04a3\u044b\u0437\u0434\u044b \u0441\u0430\u043d \u0448\u044b\u0493\u0430\u0434\u044b. NPS-\u0442\u0456 \u0442\u04af\u0441\u0456\u043d\u0443 \u043a\u043b\u0438\u0435\u043d\u0442 \u0442\u04d9\u0436\u0456\u0440\u0438\u0431\u0435\u0441\u0456\u043d \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u0443 \u0436\u04d9\u043d\u0435 \u0431\u0438\u0437\u043d\u0435\u0441 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f\u0441\u044b\u043d \u043d\u0430\u049b\u0442\u044b\u043b\u0430\u0443 \u04af\u0448\u0456\u043d \u049b\u0430\u0436\u0435\u0442.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7f57e4\" data-id=\"c7f57e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7bf0fc elementor-widget elementor-widget-image\" data-id=\"a7bf0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"381\" height=\"503\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS.png\" class=\"attachment-large size-large wp-image-6711\" alt=\"Klient\u0173 rekomendavimo indeksas (NPS)\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS.png 381w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS-227x300.png 227w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc7387e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc7387e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c152bdf\" data-id=\"c152bdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e403131 elementor-widget elementor-widget-heading\" data-id=\"e403131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><h3>NPS \/ CSAT <\/h3> \u2014 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u049b\u0430\u043d\u0430\u0493\u0430\u0442\u0442\u0430\u043d\u0443\u044b \u043c\u0435\u043d \u0430\u0434\u0430\u043b\u0434\u044b\u0493\u044b\u043d\u044b\u04a3 \u043c\u0430\u04a3\u044b\u0437\u0434\u044b \u043a\u04e9\u0440\u0441\u0435\u0442\u043a\u0456\u0448\u0442\u0435\u0440\u0456\u043d\u0456\u04a3 \u0431\u0456\u0440\u0456. \u041e\u043d\u044b \u0430\u0440\u0442\u0442\u044b\u0440\u0443 \u04af\u0448\u0456\u043d \u04b1\u0441\u044b\u043d\u0443 \u044b\u049b\u0442\u0438\u043c\u0430\u043b\u0434\u044b\u0493\u044b\u043d \u0442\u04e9\u043c\u0435\u043d\u0434\u0435\u0442\u0435\u0442\u0456\u043d \u0431\u0430\u0441\u0442\u044b \u043c\u04d9\u0441\u0435\u043b\u0435\u043b\u0435\u0440\u0434\u0456 \u0430\u043d\u044b\u049b\u0442\u0430\u043f, \u0441\u043e\u043b\u0430\u0440\u043c\u0435\u043d \u0430\u0439\u043d\u0430\u043b\u044b\u0441\u0443 \u043a\u0435\u0440\u0435\u043a.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b6b68e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b6b68e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dee72c2\" data-id=\"dee72c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efaf263 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"efaf263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"476\" height=\"244\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time.png\" class=\"attachment-large size-large wp-image-6748\" alt=\"Grafikas, iliustruojantis Klient\u0173 rekomendavimo indeks\u0105 (NPS) augim\u0105 per pastaruosius metus. Jame ai\u0161kiai pa\u017eym\u0117ti procentiniai poky\u010diai, tod\u0117l lengva pasteb\u0117ti met\u0173 eigoje vykusius poky\u010dius\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time.png 476w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time-300x154.png 300w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94f8810\" data-id=\"94f8810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8671d5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d8671d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">NPS-\u0456\u04a3\u0456\u0437\u0434\u0456 \u049b\u0430\u043b\u0430\u0439 \u0430\u0440\u0442\u0442\u044b\u0440\u0443\u0493\u0430 \u0431\u043e\u043b\u0430\u0434\u044b?<\/h3> <ol style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-size: 14px; font-style: normal; font-weight: 100; color: #000000;\"> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u041a\u043b\u0438\u0435\u043d\u0442 \u043f\u0456\u043a\u0456\u0440\u043b\u0435\u0440\u0456\u043d\u0435 \u049b\u04b1\u043b\u0430\u049b \u0430\u0441\u044b\u04a3\u044b\u0437<\/span>: \u04e9\u043d\u0456\u043c \u043d\u0435 \u049b\u044b\u0437\u043c\u0435\u0442\u0442\u0456 \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u0443 \u04af\u0448\u0456\u043d \u0441\u044b\u043d \u043c\u0435\u043d \u04b1\u0441\u044b\u043d\u044b\u0441\u0442\u0430\u0440\u0434\u044b \u0435\u0441\u043a\u0435\u0440\u0456\u04a3\u0456\u0437.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u041a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0433\u0435 \u049b\u044b\u0437\u043c\u0435\u0442\u0442\u0456 \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u044b\u04a3\u044b\u0437<\/span>: \u043e\u043d\u044b \u0436\u044b\u043b\u0434\u0430\u043c, \u0456\u0437\u0435\u0442\u0442\u0456 \u0436\u04d9\u043d\u0435 \u043d\u04d9\u0442\u0438\u0436\u0435\u043b\u0456 \u0435\u0442\u0456\u04a3\u0456\u0437.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u04e8\u043d\u0456\u043c \u043d\u0435 \u049b\u044b\u0437\u043c\u0435\u0442\u0442\u0456 \u04af\u043d\u0435\u043c\u0456 \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u044b\u043f \u043e\u0442\u044b\u0440\u044b\u04a3\u044b\u0437<\/span>: \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u044f \u043c\u0435\u043d \u0441\u0430\u043f\u0430\u0493\u0430 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u044f \u0441\u0430\u043b\u044b\u04a3\u044b\u0437.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u0422\u04d9\u0436\u0456\u0440\u0438\u0431\u0435\u043d\u0456 \u0436\u0435\u043a\u0435\u043b\u0435\u043d\u0434\u0456\u0440\u0456\u04a3\u0456\u0437<\/span>: \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0433\u0435 \u0436\u0435\u043a\u0435 \u0436\u0435\u04a3\u0456\u043b\u0434\u0456\u043a\u0442\u0435\u0440, \u04b1\u0441\u044b\u043d\u044b\u0441\u0442\u0430\u0440 \u0436\u04d9\u043d\u0435 \u0431\u0430\u0441\u049b\u0430 \u0434\u0430 \u0430\u0440\u0442\u044b\u049b\u0448\u044b\u043b\u044b\u049b\u0442\u0430\u0440 \u0431\u0435\u0440\u0456\u04a3\u0456\u0437.<\/li> <\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8f24b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8f24b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2534beb\" data-id=\"2534beb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d84650a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d84650a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Net Promoter Score \u049b\u0430\u043b\u0430\u0439 \u0435\u0441\u0435\u043f\u0442\u0435\u043b\u0435\u0434\u0456?<\/h3><p>NPS \u0431\u0456\u0440 \u049b\u0430\u0440\u0430\u043f\u0430\u0439\u044b\u043c \u0441\u04b1\u0440\u0430\u049b\u0442\u0430\u043d \u0448\u044b\u0493\u0430\u0434\u044b: \u00ab\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c\u044b\u0437\u0434\u044b (\u043d\u0435\u043c\u0435\u0441\u0435 \u04e9\u043d\u0456\u043c\/\u049b\u044b\u0437\u043c\u0435\u0442\u0442\u0456) \u0434\u043e\u0441\u044b\u04a3\u044b\u0437\u0493\u0430 \u043d\u0435 \u04d9\u0440\u0456\u043f\u0442\u0435\u0441\u0456\u04a3\u0456\u0437\u0433\u0435 \u04b1\u0441\u044b\u043d\u0443 \u044b\u049b\u0442\u0438\u043c\u0430\u043b\u0434\u044b\u0493\u044b \u049b\u0430\u043d\u0434\u0430\u0439?\u00bb \u041a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440 0-\u0434\u0435\u043d 10-\u0493\u0430 \u0434\u0435\u0439\u0456\u043d\u0433\u0456 \u0448\u043a\u0430\u043b\u0430 \u0431\u043e\u0439\u044b\u043d\u0448\u0430 \u0436\u0430\u0443\u0430\u043f \u0431\u0435\u0440\u0435\u0434\u0456, \u043c\u04b1\u043d\u0434\u0430 0 \u2014 \u00ab\u043c\u04af\u043b\u0434\u0435 \u04b1\u0441\u044b\u043d\u0431\u0430\u0439\u043c\u044b\u043d\u00bb, \u0430\u043b 10 \u2014 \u00ab\u043c\u0456\u043d\u0434\u0435\u0442\u0442\u0456 \u0442\u04af\u0440\u0434\u0435 \u04b1\u0441\u044b\u043d\u0430\u043c\u044b\u043d\u00bb. \u041e\u0441\u044b \u0436\u0430\u0443\u0430\u043f\u0442\u0430\u0440 \u0431\u043e\u0439\u044b\u043d\u0448\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440 \u04af\u0448 \u0442\u043e\u043f\u049b\u0430 \u0431\u04e9\u043b\u0456\u043d\u0435\u0434\u0456:<\/p><ul><li><strong>\u041f\u0440\u043e\u043c\u043e\u0443\u0442\u0435\u0440\u043b\u0435\u0440 (9\u201310)<\/strong>: \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043d\u044b \u0431\u0435\u043b\u0441\u0435\u043d\u0434\u0456 \u04b1\u0441\u044b\u043d\u0430\u0442\u044b\u043d, \u04e9\u0442\u0435 \u0440\u0438\u0437\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440.<\/li><li><strong>\u0411\u0435\u0439\u0442\u0430\u0440\u0430\u043f\u0442\u0430\u0440 (7\u20138)<\/strong>: \u0431\u0435\u0439\u0442\u0430\u0440\u0430\u043f \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440 \u2014 \u0442\u04d9\u043d\u0442\u0456 \u0434\u0435 \u0435\u043c\u0435\u0441, \u043d\u0430\u0440\u0430\u0437\u044b \u0434\u0430 \u0435\u043c\u0435\u0441.<\/li><li><strong>\u0421\u044b\u043d\u0448\u044b\u043b\u0430\u0440 (0\u20136)<\/strong>: \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0442\u0443\u0440\u0430\u043b\u044b \u0436\u0430\u043c\u0430\u043d \u0430\u0439\u0442\u0443\u044b \u043c\u04af\u043c\u043a\u0456\u043d \u043d\u0430\u0440\u0430\u0437\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440.<\/li><\/ul><p>NPS \u2014 \u043f\u0440\u043e\u043c\u043e\u0443\u0442\u0435\u0440\u043b\u0435\u0440 \u04af\u043b\u0435\u0441\u0456\u043d\u0435\u043d \u0441\u044b\u043d\u0448\u044b\u043b\u0430\u0440 \u04af\u043b\u0435\u0441\u0456\u043d \u0448\u0435\u0433\u0435\u0440\u0443. \u041d\u04d9\u0442\u0438\u0436\u0435 -100-\u0434\u0435\u043d +100-\u0433\u0435 \u0434\u0435\u0439\u0456\u043d \u0431\u043e\u043b\u0443\u044b \u043c\u04af\u043c\u043a\u0456\u043d.<\/p><h3>NPS \u043d\u0435\u0433\u0435 \u043c\u0430\u04a3\u044b\u0437\u0434\u044b?<\/h3><ol><li><strong>\u0410\u0434\u0430\u043b\u0434\u044b\u049b\u0442\u044b \u04e9\u043b\u0448\u0435\u0443<\/strong>: NPS \u2014 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043d\u044b\u04a3 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456 \u049b\u0430\u043d\u0448\u0430\u043b\u044b\u049b\u0442\u044b \u0436\u0430\u049b\u0441\u044b \u04b1\u0441\u0442\u0430\u043f \u0442\u04b1\u0440\u0430\u0442\u044b\u043d\u044b\u043d \u0436\u04d9\u043d\u0435 \u0430\u0434\u0430\u043b \u0431\u0430\u0437\u0430 \u049b\u0430\u043b\u044b\u043f\u0442\u0430\u0441\u0442\u044b\u0440\u0430\u0442\u044b\u043d\u044b\u043d \u043a\u04e9\u0440\u0441\u0435\u0442\u0435\u0442\u0456\u043d \u0441\u0435\u043d\u0456\u043c\u0434\u0456 \u043a\u04e9\u0440\u0441\u0435\u0442\u043a\u0456\u0448.<\/li><li><strong>\u0411\u0438\u0437\u043d\u0435\u0441\u0442\u0456\u04a3 \u04e9\u0441\u0443\u0456<\/strong>: \u0436\u043e\u0493\u0430\u0440\u044b NPS \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u043a\u04e9\u0431\u0456 \u0440\u0438\u0437\u0430 \u04d9\u0440\u0456 \u0441\u0456\u0437\u0434\u0456 \u04b1\u0441\u044b\u043d\u0443\u0493\u0430 \u0434\u0430\u0439\u044b\u043d \u0435\u043a\u0435\u043d\u0456\u043d \u043a\u04e9\u0440\u0441\u0435\u0442\u0435\u0434\u0456, \u0431\u04b1\u043b \u0436\u0430\u04a3\u0430 \u043a\u043b\u0438\u0435\u043d\u0442 \u0442\u0430\u0440\u0442\u0443\u0493\u0430 \u043a\u04e9\u043c\u0435\u043a\u0442\u0435\u0441\u0435\u0434\u0456.<\/li><li><strong>\u0422\u04d9\u0436\u0456\u0440\u0438\u0431\u0435\u043d\u0456 \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u0443<\/strong>: NPS \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043d\u044b\u04a3 \u043a\u04af\u0448\u0442\u0456 \u0436\u0430\u049b\u0442\u0430\u0440\u044b\u043d \u0493\u0430\u043d\u0430 \u0435\u043c\u0435\u0441, \u0436\u04b1\u043c\u044b\u0441 \u0456\u0441\u0442\u0435\u0443 \u049b\u0430\u0436\u0435\u0442 \u04d9\u043b\u0441\u0456\u0437 \u0442\u04b1\u0441\u0442\u0430\u0440\u044b\u043d \u0434\u0430 \u043a\u04e9\u0440\u0441\u0435\u0442\u0435\u0434\u0456.<\/li><li><strong>\u0411\u04d9\u0441\u0435\u043a\u0435\u043b\u0456\u043a \u0430\u0440\u0442\u044b\u049b\u0448\u044b\u043b\u044b\u049b<\/strong>: NPS-\u0456 \u0436\u043e\u0493\u0430\u0440\u044b \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043b\u0430\u0440 \u0431\u04d9\u0441\u0435\u043a\u0435\u043b\u0435\u0441\u0442\u0435\u0440\u0456\u043d \u0436\u0438\u0456 \u0431\u0430\u0441\u044b\u043f \u043e\u0437\u0430\u0434\u044b, \u04e9\u0439\u0442\u043a\u0435\u043d\u0456 \u043e\u043b\u0430\u0440\u0434\u044b\u04a3 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0456 \u0430\u0434\u0430\u043b \u04d9\u0440\u0456 \u0441\u0438\u0440\u0435\u043a \u043a\u0435\u0442\u0435\u0434\u0456.<\/li><\/ol><h3>Net Promoter Score \u2014 \u0430\u0440\u0442\u044b\u049b\u0448\u044b\u043b\u044b\u049b\u0442\u0430\u0440\u044b \u043c\u0435\u043d \u0448\u0435\u043a\u0442\u0435\u0443\u043b\u0435\u0440\u0456<\/h3><p><strong>\u0410\u0440\u0442\u044b\u049b\u0448\u044b\u043b\u044b\u049b\u0442\u0430\u0440\u044b:<\/strong><\/p><ul><li>\u049a\u0430\u0440\u0430\u043f\u0430\u0439\u044b\u043c \u04d9\u0440\u0456 \u043f\u0430\u0439\u0434\u0430\u043b\u0430\u043d\u0443\u0493\u0430 \u044b\u04a3\u0493\u0430\u0439\u043b\u044b.<\/li><li>\u041a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u0430\u0434\u0430\u043b\u0434\u044b\u049b \u0434\u0435\u04a3\u0433\u0435\u0439\u0456\u043d \u0436\u044b\u043b\u0434\u0430\u043c \u043a\u04e9\u0440\u0441\u0435\u0442\u0435\u0434\u0456.<\/li><li>\u0422\u04af\u0440\u043b\u0456 \u0441\u0430\u043b\u0430\u043b\u0430\u0440\u0493\u0430 \u0436\u0430\u0440\u0430\u0439\u0434\u044b.<\/li><\/ul><p> <\/p><h3>NPS \u0442\u0443\u0440\u0430\u043b\u044b<\/h3><p>Net Promoter Score \u2014 \u043a\u043b\u0438\u0435\u043d\u0442\u0442\u0435\u0440\u0434\u0456\u04a3 \u0430\u0434\u0430\u043b\u0434\u044b\u0493\u044b\u043d \u04e9\u043b\u0448\u0435\u043f, \u043d\u0435\u043d\u0456 \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u0443 \u043a\u0435\u0440\u0435\u0433\u0456\u043d \u0442\u0430\u0431\u0443\u0493\u0430 \u049b\u0430\u0436\u0435\u0442 \u049b\u04b1\u0440\u0430\u043b. \u0414\u04b1\u0440\u044b\u0441 \u049b\u043e\u043b\u0434\u0430\u043d\u0493\u0430\u043d\u0434\u0430 NPS \u043a\u043b\u0438\u0435\u043d\u0442 \u0442\u04d9\u0436\u0456\u0440\u0438\u0431\u0435\u0441\u0456\u043d \u0436\u0430\u049b\u0441\u0430\u0440\u0442\u0443\u0493\u0430, \u0430\u0434\u0430\u043b\u0434\u044b\u049b\u0442\u044b \u0430\u0440\u0442\u0442\u044b\u0440\u0443\u0493\u0430 \u0436\u04d9\u043d\u0435 \u04b1\u0437\u0430\u049b \u043c\u0435\u0440\u0437\u0456\u043c\u0434\u0456 \u04e9\u0441\u0456\u043c\u0434\u0456 \u049b\u043e\u043b\u0434\u0430\u0443\u0493\u0430 \u043a\u04e9\u043c\u0435\u043a\u0442\u0435\u0441\u0435\u0434\u0456.<\/p><p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Net_promoter_score\" target=\"_blank\" rel=\"noopener\">Wiki:<\/a>: Net Promoter Score (NPS).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4087113 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4087113\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c303dc0\" data-id=\"c303dc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c2a632 elementor-widget elementor-widget-heading\" data-id=\"4c2a632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u049a\u0430\u0442\u044b\u0441\u0442\u044b \u04e9\u043d\u0456\u043c<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ebe393 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ebe393\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c8e22\" data-id=\"b6c8e22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0868ce1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0868ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/automatiniai-perskambinimai-i-praleistus-skambucius\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u049a\u0430\u0431\u044b\u043b\u0434\u0430\u043d\u0431\u0430\u0493\u0430\u043d \u049b\u043e\u04a3\u044b\u0440\u0430\u0443\u043b\u0430\u0440\u0493\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0442\u044b \u043a\u0435\u0440\u0456 \u049b\u043e\u04a3\u044b\u0440\u0430\u0443<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/agent-desktop-komunikacijos-platforma\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u041f\u043e\u0448\u0442\u0430, \u04d9\u043b\u0435\u0443\u043c\u0435\u0442\u0442\u0456\u043a \u0430\u0440\u043d\u0430\u043b\u0430\u0440, \u049b\u043e\u04a3\u044b\u0440\u0430\u0443\u043b\u0430\u0440, SMS \u0436\u04d9\u043d\u0435 \u0447\u0430\u0442 \u2014 \u0431\u0456\u0440 \u0442\u0435\u0440\u0435\u0437\u0435<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/agent-desktop-komunikacijos-platforma\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0418\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tele-robot.eu\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas 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