{"id":12357,"date":"2026-08-24T21:43:06","date_gmt":"2026-08-24T19:43:06","guid":{"rendered":"https:\/\/3cxcloud.lt\/nps-un-csat\/"},"modified":"2026-09-04T19:05:25","modified_gmt":"2026-09-04T17:05:25","slug":"nps-un-csat","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/lv\/nps-un-csat\/","title":{"rendered":"Net Promoter Score (NPS) un CSAT"},"content":{"rendered":"<div class=\"tnsh tnssol\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>KLIENTU IETEIK\u0160ANAS INDEKSS (NPS)<\/h1>\n<p class=\"tnsh-hero-sub\">Viens skaitlisks kopsavilkums atbildei uz jaut\u0101jumu \u201evai j\u016bs ieteiktu?\u201d<\/p>\n<p class=\"tnsh-hero-p\">P\u0113c sarunas klients nov\u0113rt\u0113 pakalpojumu no 0 l\u012bdz 9, un 3CX Cloud LT sist\u0113ma no \u0161iem v\u0113rt\u0113jumiem apr\u0113\u0137ina NPS: no atbalst\u012bt\u0101ju da\u013cas at\u0146em kriti\u0137u da\u013cu. Redzat katra balla izv\u0113les, tr\u012bs grupu lielumus, skalu ar zon\u0101m un virzienu laik\u0101 \u2014 dienas, ned\u0113\u013cas vai m\u0113ne\u0161a precizit\u0101t\u0113.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-12314\" href=\"#sprendimo-uzklausa\" role=\"button\">Pieteikt risin\u0101jumu<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/lv\/aptaujas-zvans-sms\/\">Par aptauj\u0101m<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"NPS kopsavilkums: v\u0113rt\u0113jumu skala no 0 l\u012bdz 9, tr\u012bs grupas \u2014 kriti\u0137i, neitr\u0101lie un atbalst\u012bt\u0101ji, formula atbalst\u012bt\u0101ji m\u012bnus kriti\u0137i un skala ar bulti\u0146u.\"><defs><linearGradient id=\"sGnps\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPnps\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"30\" y=\"34\" width=\"500\" height=\"316\" rx=\"16\" fill=\"url(#sPnps)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"30\" y=\"34\" width=\"500\" height=\"36\" rx=\"16\" fill=\"rgba(255,255,255,.10)\"\/><circle cx=\"54\" cy=\"52\" r=\"5\" fill=\"#F0625A\"\/><circle cx=\"70\" cy=\"52\" r=\"5\" fill=\"#F2C14E\"\/><circle cx=\"86\" cy=\"52\" r=\"5\" fill=\"#63C081\"\/><text x=\"280\" y=\"56\" text-anchor=\"middle\" font-size=\"10\" font-weight=\"700\" fill=\"rgba(255,255,255,.8)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NPS<\/text><circle cx=\"62\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"62\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">0<\/text><rect x=\"46\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"110\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"110\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">1<\/text><rect x=\"94\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"158\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"158\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">2<\/text><rect x=\"142\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"206\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"206\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">3<\/text><rect x=\"190\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"254\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"254\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">4<\/text><rect x=\"238\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"302\" cy=\"108\" r=\"15\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"302\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">5<\/text><rect x=\"286\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"350\" cy=\"108\" r=\"15\" fill=\"#F2C14E\" opacity=\".85\"\/><text x=\"350\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">6<\/text><rect x=\"334\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"398\" cy=\"108\" r=\"15\" fill=\"#F2C14E\" opacity=\".85\"\/><text x=\"398\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">7<\/text><rect x=\"382\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"446\" cy=\"108\" r=\"15\" fill=\"#63C081\" opacity=\".85\"\/><text x=\"446\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">8<\/text><rect x=\"430\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><circle cx=\"494\" cy=\"108\" r=\"15\" fill=\"#63C081\" opacity=\".85\"\/><text x=\"494\" y=\"112\" text-anchor=\"middle\" font-size=\"12\" font-weight=\"700\" fill=\"#0A1728\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">9<\/text><rect x=\"478\" y=\"132\" width=\"32\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.24)\"\/><rect x=\"62\" y=\"160\" width=\"436\" height=\"46\" rx=\"12\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.18)\"\/><circle cx=\"92\" cy=\"183\" r=\"11\" fill=\"#63C081\"\/><text x=\"118\" y=\"188\" font-size=\"13\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">ATBALST\u012aT\u0100JI<\/text><text x=\"248\" y=\"188\" font-size=\"15\" font-weight=\"800\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u2013<\/text><circle cx=\"290\" cy=\"183\" r=\"11\" fill=\"#F0625A\"\/><text x=\"316\" y=\"188\" font-size=\"13\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">KRITI\u0136I<\/text><text x=\"418\" y=\"188\" font-size=\"15\" font-weight=\"800\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">=<\/text><text x=\"466\" y=\"189\" text-anchor=\"middle\" font-size=\"15\" font-weight=\"800\" fill=\"#8FD08A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NPS<\/text><path d=\"M130 300 A100 100 0 0 1 230 200\" fill=\"none\" stroke=\"#F0625A\" stroke-width=\"20\" opacity=\".85\"\/><path d=\"M230 200 A100 100 0 0 1 268 208\" fill=\"none\" stroke=\"#F2C14E\" stroke-width=\"20\" opacity=\".85\"\/><path d=\"M268 208 A100 100 0 0 1 319 253\" fill=\"none\" stroke=\"#B7E0A8\" stroke-width=\"20\" opacity=\".85\"\/><path d=\"M319 253 A100 100 0 0 1 330 300\" fill=\"none\" stroke=\"#63C081\" stroke-width=\"20\" opacity=\".85\"\/><path d=\"M230 300 L268 218\" stroke=\"rgba(255,255,255,.85)\" stroke-width=\"3\" stroke-linecap=\"round\"\/><circle cx=\"230\" cy=\"300\" r=\"7\" fill=\"rgba(255,255,255,.85)\"\/><text x=\"130\" y=\"320\" text-anchor=\"middle\" font-size=\"10\" font-weight=\"700\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">-100<\/text><text x=\"330\" y=\"320\" text-anchor=\"middle\" font-size=\"10\" font-weight=\"700\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">100<\/text><rect x=\"360\" y=\"212\" width=\"146\" height=\"106\" rx=\"12\" fill=\"rgba(9,24,42,.55)\" stroke=\"rgba(255,255,255,.18)\"\/><rect x=\"372\" y=\"224\" width=\"4\" height=\"82\" rx=\"2\" fill=\"url(#sGnps)\"\/><circle cx=\"392\" cy=\"236\" r=\"5\" fill=\"#F0625A\"\/><text x=\"406\" y=\"240\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.82)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">J\u0101uzlabo<\/text><circle cx=\"392\" cy=\"256\" r=\"5\" fill=\"#F2C14E\"\/><text x=\"406\" y=\"260\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.82)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Labi<\/text><circle cx=\"392\" cy=\"276\" r=\"5\" fill=\"#B7E0A8\"\/><text x=\"406\" y=\"280\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.82)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u013boti labi<\/text><circle cx=\"392\" cy=\"296\" r=\"5\" fill=\"#63C081\"\/><text x=\"406\" y=\"300\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.82)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Teicami<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Skala un grupas<\/span><\/p>\n<h2>K\u0101 tiek apr\u0113\u0137in\u0101ts NPS?<\/h2>\n<p class=\"tnspro-sub\">Klients izv\u0113las v\u0113rt\u0113jumu no 0 l\u012bdz 9. V\u0113rt\u0113jumi tiek sadal\u012bti tr\u012bs grup\u0101s, bet NPS rodas, no atbalst\u012bt\u0101ju da\u013cas at\u0146emot kriti\u0137u da\u013cu \u2014 neitr\u0101lie apr\u0113\u0137in\u0101 neietilpst, bet paliek redzami kopsavilkum\u0101.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Skala no 0 l\u012bdz 9: balli 0\u20135 atz\u012bm\u0113ti k\u0101 kriti\u0137i, 6\u20137 k\u0101 neitr\u0101lie, 8\u20139 k\u0101 atbalst\u012bt\u0101ji, bet zem tiem \u2014 formula atbalst\u012bt\u0101ju da\u013ca m\u012bnus kriti\u0137u da\u013ca.\"><circle cx=\"66\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"66\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">0<\/text><circle cx=\"128\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"128\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">1<\/text><circle cx=\"190\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"190\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">2<\/text><circle cx=\"252\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"252\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">3<\/text><circle cx=\"314\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"314\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">4<\/text><circle cx=\"376\" cy=\"96\" r=\"22\" fill=\"#F0625A\" opacity=\".9\"\/><text x=\"376\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">5<\/text><circle cx=\"438\" cy=\"96\" r=\"22\" fill=\"#F2C14E\" opacity=\".9\"\/><text x=\"438\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">6<\/text><circle cx=\"500\" cy=\"96\" r=\"22\" fill=\"#F2C14E\" opacity=\".9\"\/><text x=\"500\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">7<\/text><circle cx=\"562\" cy=\"96\" r=\"22\" fill=\"#63C081\" opacity=\".9\"\/><text x=\"562\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">8<\/text><circle cx=\"624\" cy=\"96\" r=\"22\" fill=\"#63C081\" opacity=\".9\"\/><text x=\"624\" y=\"103\" font-size=\"16\" font-weight=\"800\" fill=\"#0A1728\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">9<\/text><rect x=\"44\" y=\"132\" width=\"356\" height=\"26\" rx=\"13\" fill=\"#F0625A\" opacity=\".16\"\/><text x=\"222\" y=\"149\" font-size=\"11\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">KRITI\u0136I 0\u20135<\/text><rect x=\"420\" y=\"132\" width=\"108\" height=\"26\" rx=\"13\" fill=\"#F2C14E\" opacity=\".16\"\/><text x=\"474\" y=\"149\" font-size=\"11\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NEITR\u0100LIE 6\u20137<\/text><rect x=\"544\" y=\"132\" width=\"108\" height=\"26\" rx=\"13\" fill=\"#63C081\" opacity=\".16\"\/><text x=\"598\" y=\"149\" font-size=\"11\" font-weight=\"800\" fill=\"#12233A\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">ATBALST\u012aT\u0100JI 8\u20139<\/text><rect x=\"44\" y=\"182\" width=\"608\" height=\"46\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"74\" cy=\"205\" r=\"10\" fill=\"#63C081\"\/><text x=\"94\" y=\"210\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Atbalst\u012bt\u0101ju da\u013ca<\/text><text x=\"238\" y=\"211\" font-size=\"15\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u2013<\/text><circle cx=\"268\" cy=\"205\" r=\"10\" fill=\"#F0625A\"\/><text x=\"288\" y=\"210\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kriti\u0137u da\u013ca<\/text><text x=\"408\" y=\"211\" font-size=\"15\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">=<\/text><text x=\"452\" y=\"210\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NPS<\/text><text x=\"500\" y=\"210\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">no \u2212100 l\u012bdz 100<\/text><rect x=\"676\" y=\"60\" width=\"180\" height=\"168\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"766\" y=\"84\" font-size=\"11\" font-weight=\"800\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NEITR\u0100LIE<\/text><circle cx=\"766\" cy=\"132\" r=\"30\" fill=\"rgba(242,193,78,.18)\"\/><text x=\"766\" y=\"139\" font-size=\"20\" font-weight=\"800\" fill=\"#8A5A16\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">6\u20137<\/text><text x=\"766\" y=\"186\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Formul\u0101<\/text><text x=\"766\" y=\"202\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">neietilpst<\/text><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.2\"\/><path d=\"M8.6 14.4a4.6 4.6 0 0 0 6.8 0\"\/><path d=\"M9.2 9.6h.01\"\/><path d=\"M14.8 9.6h.01\"\/><\/svg><\/div>\n<h3>Skala no 0 l\u012bdz 9<\/h3>\n<p>Viens v\u0113rt\u0113jums \u2014 viens tausti\u0146a nospiediens telefon\u0101 vai viena z\u012bme zi\u0146\u0101.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.2\"\/><path d=\"M8.6 14.4a4.6 4.6 0 0 0 6.8 0\"\/><path d=\"M9.2 9.6h.01\"\/><path d=\"M14.8 9.6h.01\"\/><\/svg><\/div>\n<h3>Kriti\u0137i: 0\u20135<\/h3>\n<p>Zemi v\u0113rt\u0113jumi. Tie\u0161i \u0161\u012b da\u013ca tiek at\u0146emta, r\u0113\u0137inot rezult\u0101tu.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.2\"\/><path d=\"M8.6 14.4a4.6 4.6 0 0 0 6.8 0\"\/><path d=\"M9.2 9.6h.01\"\/><path d=\"M14.8 9.6h.01\"\/><\/svg><\/div>\n<h3>Neitr\u0101lie: 6\u20137<\/h3>\n<p>Formul\u0101 neietilpst, bet r\u0101da, cik klientu ir uz robe\u017eas.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.2\"\/><path d=\"M8.6 14.4a4.6 4.6 0 0 0 6.8 0\"\/><path d=\"M9.2 9.6h.01\"\/><path d=\"M14.8 9.6h.01\"\/><\/svg><\/div>\n<h3>Atbalst\u012bt\u0101ji: 8\u20139<\/h3>\n<p>Augst\u0101kie v\u0113rt\u0113jumi \u2014 no vi\u0146u da\u013cas ar\u012b s\u0101kas apr\u0113\u0137ins.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Kopsavilkums<\/span><\/p>\n<h2>Ko r\u0101da kopsavilkums?<\/h2>\n<p class=\"tnspro-sub\">Vienuviet redzams, cik rei\u017eu izv\u0113l\u0113ts katrs balls, cik lielas ir tr\u012bs grupas un cik kop\u0101 sa\u0146emts atbil\u017eu. Periods tiek p\u0101rsl\u0113gts ar vienu klik\u0161\u0137i \u2014 diena, ned\u0113\u013ca vai m\u0113nesis.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Kopsavilkums: perioda p\u0101rsl\u0113g\u0161ana pa dienu, ned\u0113\u013cu un m\u0113nesi, tr\u012bs grupu stabi\u0146i un kop\u0113jais atbil\u017eu skaits.\"><rect x=\"44\" y=\"26\" width=\"70\" height=\"30\" rx=\"8\" fill=\"rgba(27,147,209,.14)\" stroke=\"#1B93D1\"\/><text x=\"79\" y=\"46\" font-size=\"12\" font-weight=\"700\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Diena<\/text><rect x=\"138\" y=\"26\" width=\"86\" height=\"30\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#DCE6EE\"\/><text x=\"181\" y=\"46\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Ned\u0113\u013ca<\/text><rect x=\"250\" y=\"26\" width=\"70\" height=\"30\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#DCE6EE\"\/><text x=\"285\" y=\"46\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">M\u0113nesis<\/text><rect x=\"80\" y=\"100\" width=\"96\" height=\"118\" rx=\"8\" fill=\"#F0625A\" opacity=\".85\"\/><text x=\"128\" y=\"238\" font-size=\"11\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kriti\u0137i<\/text><rect x=\"230\" y=\"178\" width=\"96\" height=\"40\" rx=\"8\" fill=\"#F2C14E\" opacity=\".85\"\/><text x=\"278\" y=\"238\" font-size=\"11\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Neitr\u0101lie<\/text><rect x=\"380\" y=\"50\" width=\"96\" height=\"168\" rx=\"8\" fill=\"#63C081\" opacity=\".85\"\/><text x=\"428\" y=\"238\" font-size=\"11\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Atbalst\u012bt\u0101ji<\/text><path d=\"M60 218H500\" stroke=\"#DCE6EE\" stroke-width=\"2\"\/><rect x=\"556\" y=\"74\" width=\"300\" height=\"150\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"582\" cy=\"102\" r=\"7\" fill=\"#F0625A\"\/><text x=\"600\" y=\"106\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kriti\u0137i<\/text><rect x=\"726\" y=\"95\" width=\"104\" height=\"14\" rx=\"7\" fill=\"#F0625A\" opacity=\".18\"\/><circle cx=\"582\" cy=\"132\" r=\"7\" fill=\"#F2C14E\"\/><text x=\"600\" y=\"136\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Neitr\u0101lie<\/text><rect x=\"726\" y=\"125\" width=\"104\" height=\"14\" rx=\"7\" fill=\"#F2C14E\" opacity=\".18\"\/><circle cx=\"582\" cy=\"162\" r=\"7\" fill=\"#63C081\"\/><text x=\"600\" y=\"166\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Atbalst\u012bt\u0101ji<\/text><rect x=\"726\" y=\"155\" width=\"104\" height=\"14\" rx=\"7\" fill=\"#63C081\" opacity=\".18\"\/><path d=\"M576 186H836\" stroke=\"#DCE6EE\" stroke-width=\"2\"\/><text x=\"600\" y=\"208\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Kop\u0101 atbil\u017eu<\/text><rect x=\"756\" y=\"196\" width=\"74\" height=\"16\" rx=\"8\" fill=\"rgba(27,147,209,.14)\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 19.4V9\"\/><path d=\"M9.4 19.4V5\"\/><path d=\"M14.8 19.4v-7\"\/><path d=\"M20.2 19.4v-11\"\/><\/svg><\/div>\n<h3>Katrs balls atsevi\u0161\u0137i<\/h3>\n<p>Pie katra v\u0113rt\u0113juma redzams, cik klientu to izv\u0113l\u0113ju\u0161ies.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 19.4V9\"\/><path d=\"M9.4 19.4V5\"\/><path d=\"M14.8 19.4v-7\"\/><path d=\"M20.2 19.4v-11\"\/><\/svg><\/div>\n<h3>Tr\u012bs grupas<\/h3>\n<p>Kriti\u0137i, neitr\u0101lie un atbalst\u012bt\u0101ji tiek r\u0101d\u012bti gan da\u013c\u0101s, gan vien\u012bb\u0101s.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 19.4V9\"\/><path d=\"M9.4 19.4V5\"\/><path d=\"M14.8 19.4v-7\"\/><path d=\"M20.2 19.4v-11\"\/><\/svg><\/div>\n<h3>Kop\u0113jais atbil\u017eu skaits<\/h3>\n<p>Redzams, no cik lielas izlases ieg\u016bts rezult\u0101ts \u2014 v\u0113rt\u0113jumam ir svars.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 19.4V9\"\/><path d=\"M9.4 19.4V5\"\/><path d=\"M14.8 19.4v-7\"\/><path d=\"M20.2 19.4v-11\"\/><\/svg><\/div>\n<h3>Diena, ned\u0113\u013ca, m\u0113nesis<\/h3>\n<p>Tas pats skats tiek p\u0101rr\u0113\u0137in\u0101ts izv\u0113l\u0113tajam periodam.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Skala<\/span><\/p>\n<h2>Kur redzams, vai rezult\u0101ts ir labs?<\/h2>\n<p class=\"tnspro-sub\">NPS v\u0113rt\u012bba tiek r\u0101d\u012bta skal\u0101 no \u2212100 l\u012bdz 100, un skala sadal\u012bta \u010detr\u0101s zon\u0101s. Bulti\u0146a st\u0101v pie pa\u0161reiz\u0113j\u0101s v\u0113rt\u012bbas, t\u0101p\u0113c skaitli atsevi\u0161\u0137i nav j\u0101interpret\u0113.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Skala no m\u012bnus 100 l\u012bdz 100, sadal\u012bta \u010detr\u0101s zon\u0101s, ar bulti\u0146u pie pa\u0161reiz\u0113j\u0101s v\u0113rt\u012bbas.\"><path d=\"M170 200 A130 130 0 0 1 300 70\" fill=\"none\" stroke=\"#F0625A\" stroke-width=\"26\" opacity=\".9\"\/><path d=\"M300 70 A130 130 0 0 1 350 80\" fill=\"none\" stroke=\"#F2C14E\" stroke-width=\"26\" opacity=\".9\"\/><path d=\"M350 80 A130 130 0 0 1 416 139\" fill=\"none\" stroke=\"#B7E0A8\" stroke-width=\"26\" opacity=\".9\"\/><path d=\"M416 139 A130 130 0 0 1 430 200\" fill=\"none\" stroke=\"#63C081\" stroke-width=\"26\" opacity=\".9\"\/><path d=\"M300 200 L352 92\" stroke=\"#5B7085\" stroke-width=\"4\" stroke-linecap=\"round\"\/><circle cx=\"300\" cy=\"200\" r=\"10\" fill=\"#5B7085\"\/><text x=\"170\" y=\"224\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u2212100<\/text><text x=\"300\" y=\"48\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">0<\/text><text x=\"430\" y=\"224\" font-size=\"12\" font-weight=\"700\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">100<\/text><rect x=\"536\" y=\"52\" width=\"308\" height=\"152\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"556\" y=\"80\" font-size=\"11\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">ZONAS<\/text><rect x=\"556\" y=\"95\" width=\"18\" height=\"18\" rx=\"5\" fill=\"#F0625A\"\/><text x=\"584\" y=\"108\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">J\u0101uzlabo<\/text><rect x=\"556\" y=\"121\" width=\"18\" height=\"18\" rx=\"5\" fill=\"#F2C14E\"\/><text x=\"584\" y=\"134\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Labi<\/text><rect x=\"556\" y=\"147\" width=\"18\" height=\"18\" rx=\"5\" fill=\"#B7E0A8\"\/><text x=\"584\" y=\"160\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">\u013boti labi<\/text><rect x=\"556\" y=\"173\" width=\"18\" height=\"18\" rx=\"5\" fill=\"#63C081\"\/><text x=\"584\" y=\"186\" font-size=\"12\" font-weight=\"700\" fill=\"#12233A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Teicami<\/text><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 17a8 8 0 0 1 16 0\"\/><path d=\"M12 17 16.2 11.6\"\/><circle cx=\"12\" cy=\"17\" r=\"1.6\"\/><\/svg><\/div>\n<h3>Skala no \u2212100 l\u012bdz 100<\/h3>\n<p>V\u0113rt\u012bba ir negat\u012bva, kad kriti\u0137u ir vair\u0101k nek\u0101 atbalst\u012bt\u0101ju.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 17a8 8 0 0 1 16 0\"\/><path d=\"M12 17 16.2 11.6\"\/><circle cx=\"12\" cy=\"17\" r=\"1.6\"\/><\/svg><\/div>\n<h3>\u010cetras zonas<\/h3>\n<p>No \u201ej\u0101uzlabo\u201d l\u012bdz \u201eteicami\u201d \u2014 robe\u017ea redzama uzreiz.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 17a8 8 0 0 1 16 0\"\/><path d=\"M12 17 16.2 11.6\"\/><circle cx=\"12\" cy=\"17\" r=\"1.6\"\/><\/svg><\/div>\n<h3>Bulti\u0146a pie v\u0113rt\u012bbas<\/h3>\n<p>Viens skatiens pasaka, kur\u0101 zon\u0101 \u0161odien atrodaties.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 17a8 8 0 0 1 16 0\"\/><path d=\"M12 17 16.2 11.6\"\/><circle cx=\"12\" cy=\"17\" r=\"1.6\"\/><\/svg><\/div>\n<h3>Viens skaitlis komandai<\/h3>\n<p>T\u0101 pati v\u0113rt\u012bba der gan vad\u012bt\u0101ja p\u0101rskatam, gan komandas m\u0113r\u0137im.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Virziens laik\u0101<\/span><\/p>\n<h2>K\u0101 redz\u0113t, vai rezult\u0101ts uzlabojas?<\/h2>\n<p class=\"tnspro-sub\">Atsevi\u0161\u0137s skats r\u0101da katra perioda atbil\u017eu sadal\u012bjumu stabi\u0146os un NPS l\u012bniju virs tiem. T\u0101 redzama ne tikai \u0161odienas v\u0113rt\u012bba, bet ar\u012b virziens \u2014 vai t\u0101 ce\u013cas, vai kr\u012bt.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Periodu rinda: katrs stabi\u0146\u0161 sadal\u012bts kriti\u0137os, neitr\u0101lajos un atbalst\u012bt\u0101jos, bet virs tiem iet NPS l\u012bnija.\"><rect x=\"44\" y=\"26\" width=\"792\" height=\"200\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"64\" y=\"50\" font-size=\"11\" font-weight=\"800\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NPS IZMAI\u0145AS LAIK\u0100<\/text><rect x=\"76\" y=\"68\" width=\"44\" height=\"48\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"76\" y=\"116\" width=\"44\" height=\"14.4\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"76\" y=\"130.4\" width=\"44\" height=\"57.6\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"150\" y=\"68\" width=\"44\" height=\"55.2\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"150\" y=\"123.2\" width=\"44\" height=\"12\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"150\" y=\"135.2\" width=\"44\" height=\"52.8\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"224\" y=\"68\" width=\"44\" height=\"62.4\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"224\" y=\"130.4\" width=\"44\" height=\"9.6\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"224\" y=\"140\" width=\"44\" height=\"48\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"298\" y=\"68\" width=\"44\" height=\"45.6\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"298\" y=\"113.6\" width=\"44\" height=\"16.8\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"298\" y=\"130.4\" width=\"44\" height=\"57.6\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"372\" y=\"68\" width=\"44\" height=\"36\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"372\" y=\"104\" width=\"44\" height=\"12\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"372\" y=\"116\" width=\"44\" height=\"72\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"446\" y=\"68\" width=\"44\" height=\"40.8\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"446\" y=\"108.8\" width=\"44\" height=\"14.4\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"446\" y=\"123.2\" width=\"44\" height=\"64.8\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"520\" y=\"68\" width=\"44\" height=\"33.6\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"520\" y=\"101.6\" width=\"44\" height=\"9.6\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"520\" y=\"111.2\" width=\"44\" height=\"76.8\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"594\" y=\"68\" width=\"44\" height=\"50.4\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"594\" y=\"118.4\" width=\"44\" height=\"12\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"594\" y=\"130.4\" width=\"44\" height=\"57.6\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"668\" y=\"68\" width=\"44\" height=\"31.2\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"668\" y=\"99.2\" width=\"44\" height=\"12\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"668\" y=\"111.2\" width=\"44\" height=\"76.8\" fill=\"#63C081\" opacity=\".8\"\/><rect x=\"742\" y=\"68\" width=\"44\" height=\"26.4\" fill=\"#F0625A\" opacity=\".8\"\/><rect x=\"742\" y=\"94.4\" width=\"44\" height=\"9.6\" fill=\"#F2C14E\" opacity=\".8\"\/><rect x=\"742\" y=\"104\" width=\"44\" height=\"84\" fill=\"#63C081\" opacity=\".8\"\/><polyline points=\"98,179.2 172,190.2 246,201.2 320,177 394,155 468,166 542,148.4 616,181.4 690,146.2 764,135.2\" fill=\"none\" stroke=\"#12233A\" stroke-width=\"2.4\"\/><circle cx=\"98\" cy=\"179.2\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"172\" cy=\"190.2\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"246\" cy=\"201.2\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"320\" cy=\"177\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"394\" cy=\"155\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"468\" cy=\"166\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"542\" cy=\"148.4\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"616\" cy=\"181.4\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"690\" cy=\"146.2\" r=\"3.4\" fill=\"#12233A\"\/><circle cx=\"764\" cy=\"135.2\" r=\"3.4\" fill=\"#12233A\"\/><text x=\"64\" y=\"214\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Katrs stabi\u0146\u0161 \u2014 viena perioda atbildes<\/text><text x=\"816\" y=\"214\" font-size=\"11\" font-weight=\"700\" fill=\"#12233A\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">L\u012bnija \u2014 NPS<\/text><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 16.4 9 11l3.4 3.4L20 6.6\"\/><path d=\"M15.4 6.6H20v4.6\"\/><\/svg><\/div>\n<h3>Periodu sal\u012bdzin\u0101jums<\/h3>\n<p>Diena ar dienu, ned\u0113\u013ca ar ned\u0113\u013cu vai m\u0113nesis ar m\u0113nesi.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 16.4 9 11l3.4 3.4L20 6.6\"\/><path d=\"M15.4 6.6H20v4.6\"\/><\/svg><\/div>\n<h3>Stabi\u0146\u0161 r\u0101da sadal\u012bjumu<\/h3>\n<p>Katrs stabi\u0146\u0161 sadal\u012bts kriti\u0137os, neitr\u0101lajos un atbalst\u012bt\u0101jos.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 16.4 9 11l3.4 3.4L20 6.6\"\/><path d=\"M15.4 6.6H20v4.6\"\/><\/svg><\/div>\n<h3>L\u012bnija r\u0101da NPS<\/h3>\n<p>Virs stabi\u0146iem iet NPS l\u012bnija ar v\u0113rt\u012bbu pie katra punkta.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 16.4 9 11l3.4 3.4L20 6.6\"\/><path d=\"M15.4 6.6H20v4.6\"\/><\/svg><\/div>\n<h3>Redzamas ar\u012b tuk\u0161\u0101s dienas<\/h3>\n<p>Kad atbil\u017eu nav bijis, tas ir redzams \u2014 vid\u0113jais nemelo.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Bie\u017e\u0101kie jaut\u0101jumi<\/h2>\n<div class=\"tnsc-qa\">\n<h3>K\u0101da v\u0113rt\u0113\u0161anas skala tiek lietota?<\/h3>\n<p>Klients v\u0113rt\u0113 no 0 l\u012bdz 9. T\u0101da skala ir \u0113rta, lai atbild\u0113tu pa telefonu ar vienu tausti\u0146a nospiedienu vai ar vienu z\u012bmi SMS zi\u0146\u0101.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>K\u0101 tiek apr\u0113\u0137in\u0101ts NPS?<\/h3>\n<p>No atbalst\u012bt\u0101ju da\u013cas at\u0146em kriti\u0137u da\u013cu. Atbalst\u012bt\u0101ji ir tie, kas nov\u0113rt\u0113ju\u0161i ar 8\u20139, kriti\u0137i \u2014 ar 0\u20135, bet neitr\u0101lie (6\u20137) formul\u0101 neietilpst, tom\u0113r ir redzami kopsavilkum\u0101.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Ko noz\u012bm\u0113 negat\u012bva NPS v\u0113rt\u012bba?<\/h3>\n<p>To, ka kriti\u0137u ir vair\u0101k nek\u0101 atbalst\u012bt\u0101ju. Skala iet no \u2212100 l\u012bdz 100, t\u0101p\u0113c negat\u012bvs skaitlis ir iesp\u0113jams un r\u0101da, ka rezult\u0101ts j\u0101uzlabo.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>No kurienes rodas v\u0113rt\u0113jumi?<\/h3>\n<p>No autom\u0101tiskas aptaujas: sist\u0113ma piezvana vai nos\u016bta SMS, un klienta atbilde uzreiz non\u0101k kopsavilkum\u0101. Ar roku nekas nav j\u0101p\u0101rraksta.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Vai redzams katrs v\u0113rt\u0113jums atsevi\u0161\u0137i?<\/h3>\n<p>J\u0101. Pie katra balla no 0 l\u012bdz 9 tiek r\u0101d\u012bts, cik klientu to izv\u0113l\u0113ju\u0161ies, bet blakus \u2014 tr\u012bs grupu lielumi un kop\u0113jais atbil\u017eu skaits.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Vai var sal\u012bdzin\u0101t periodus?<\/h3>\n<p>J\u0101. Kopsavilkums tiek p\u0101rsl\u0113gts starp dienu, ned\u0113\u013cu un m\u0113nesi, bet atsevi\u0161\u0137s skats r\u0101da NPS izmai\u0146as laik\u0101 ar katra perioda sadal\u012bjumu.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnspro-rel\">\n<h2>Kur tas tiek izmantots<\/h2>\n<p>V\u0113rt\u0113jumi tiek v\u0101kti ar aptauj\u0101m, un rezult\u0101ts redzams kop\u0101 ar p\u0101r\u0113j\u0101m apkalpo\u0161anas atskait\u0113m.<\/p>\n<div class=\"tnsmc-row\"><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/lv\/aptaujas-zvans-sms\/\" style=\"--ch:#1B93D1\"><span class=\"tnsmc-txt\"><b>Aptaujas ar zvanu un SMS<\/b><span>No kurienes rodas v\u0113rt\u0113jumi<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/lv\/komentari-pec-zvana\/\" style=\"--ch:#4E9B3C\"><span class=\"tnsmc-txt\"><b>Koment\u0101ri p\u0113c zvana<\/b><span>K\u0101p\u0113c v\u0113rt\u0113jums ir t\u0101ds \u2014 skaidrojums blakus<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/lv\/3cx-cloud-lt-risinajumi\/\" style=\"--ch:#7A5AF8\"><span class=\"tnsmc-txt\"><b>3CX Cloud LT risin\u0101jumi<\/b><span>Visu risin\u0101jumu saraksts<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\"><span class=\"tnspro-eyebrow\">N\u0101kamais solis<\/span><\/p>\n<h2>P\u0101rrun\u0101sim j\u016bsu gad\u012bjumu<\/h2>\n<p>Uzrakstiet, p\u0113c k\u0101d\u0101m sarun\u0101m v\u0113laties vaic\u0101t v\u0113rt\u0113jumu un kam j\u0101redz rezult\u0101ts.<\/p>\n<p><a class=\"tnsh-btn popmake-12314\" href=\"#sprendimo-uzklausa\" role=\"button\">Pieteikt risin\u0101jumu<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/lv\/nps-un-csat\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/lv\/nps-un-csat\/\",\"name\":\"Klientu ieteik\u0161anas indekss (NPS)\",\"serviceType\":\"Klientu apmierin\u0101t\u012bbas m\u0113r\u012b\u0161ana (NPS)\",\"description\":\"Klients nov\u0113rt\u0113 pakalpojumu no 0 l\u012bdz 9, un sist\u0113ma apr\u0113\u0137ina NPS: no atbalst\u012bt\u0101ju da\u013cas at\u0146em kriti\u0137u da\u013cu. Tiek r\u0101d\u012bts kopsavilkums, skala ar zon\u0101m un izmai\u0146as laik\u0101.\",\"inLanguage\":\"lv\",\"brand\":{\"@type\":\"Brand\",\"name\":\"3CX Cloud LT\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}}<\/script><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"K\u0101da v\u0113rt\u0113\u0161anas skala tiek lietota?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Klients v\u0113rt\u0113 no 0 l\u012bdz 9. T\u0101da skala ir \u0113rta, lai atbild\u0113tu pa telefonu ar vienu tausti\u0146a nospiedienu vai ar vienu z\u012bmi SMS zi\u0146\u0101.\"}},{\"@type\":\"Question\",\"name\":\"K\u0101 tiek apr\u0113\u0137in\u0101ts NPS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No atbalst\u012bt\u0101ju da\u013cas at\u0146em kriti\u0137u da\u013cu. Atbalst\u012bt\u0101ji ir tie, kas nov\u0113rt\u0113ju\u0161i ar 8\u20139, kriti\u0137i \u2014 ar 0\u20135, bet neitr\u0101lie (6\u20137) formul\u0101 neietilpst, tom\u0113r ir redzami kopsavilkum\u0101.\"}},{\"@type\":\"Question\",\"name\":\"Ko noz\u012bm\u0113 negat\u012bva NPS v\u0113rt\u012bba?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To, ka kriti\u0137u ir vair\u0101k nek\u0101 atbalst\u012bt\u0101ju. Skala iet no \u2212100 l\u012bdz 100, t\u0101p\u0113c negat\u012bvs skaitlis ir iesp\u0113jams un r\u0101da, ka rezult\u0101ts j\u0101uzlabo.\"}},{\"@type\":\"Question\",\"name\":\"No kurienes rodas v\u0113rt\u0113jumi?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No autom\u0101tiskas aptaujas: sist\u0113ma piezvana vai nos\u016bta SMS, un klienta atbilde uzreiz non\u0101k kopsavilkum\u0101. Ar roku nekas nav j\u0101p\u0101rraksta.\"}},{\"@type\":\"Question\",\"name\":\"Vai redzams katrs v\u0113rt\u0113jums atsevi\u0161\u0137i?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"J\u0101. Pie katra balla no 0 l\u012bdz 9 tiek r\u0101d\u012bts, cik klientu to izv\u0113l\u0113ju\u0161ies, bet blakus \u2014 tr\u012bs grupu lielumi un kop\u0113jais atbil\u017eu skaits.\"}},{\"@type\":\"Question\",\"name\":\"Vai var sal\u012bdzin\u0101t periodus?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"J\u0101. Kopsavilkums tiek p\u0101rsl\u0113gts starp dienu, ned\u0113\u013cu un m\u0113nesi, bet atsevi\u0161\u0137s skats r\u0101da NPS izmai\u0146as laik\u0101 ar katra perioda sadal\u012bjumu.\"}}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>KLIENTU IETEIK\u0160ANAS INDEKSS (NPS) Viens skaitlisks kopsavilkums atbildei uz jaut\u0101jumu \u201evai j\u016bs ieteiktu?\u201d P\u0113c sarunas klients nov\u0113rt\u0113 pakalpojumu no 0 l\u012bdz 9, un 3CX Cloud LT sist\u0113ma no \u0161iem v\u0113rt\u0113jumiem apr\u0113\u0137ina NPS: no atbalst\u012bt\u0101ju da\u013cas at\u0146em kriti\u0137u da\u013cu. Redzat katra balla izv\u0113les, tr\u012bs grupu lielumus, skalu ar zon\u0101m un virzienu laik\u0101 \u2014 dienas, ned\u0113\u013cas vai [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-12357","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/pages\/12357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/comments?post=12357"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/pages\/12357\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/lv\/wp-json\/wp\/v2\/media?parent=12357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}