{"id":14623,"date":"2026-09-04T23:32:04","date_gmt":"2026-09-04T21:32:04","guid":{"rendered":"https:\/\/3cxcloud.lt\/ai-spraakagent\/"},"modified":"2026-09-04T23:32:04","modified_gmt":"2026-09-04T21:32:04","slug":"ai-spraakagent","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/nl\/ai-spraakagent\/","title":{"rendered":"AI-spraakagent"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>AI-SPRAAKAGENT<\/h1>\n<p class=\"tnsh-hero-sub\">Neemt de telefoon op wanneer alle agents bezet zijn<\/p>\n<p class=\"tnsh-hero-p\">De agent beantwoordt het gesprek met zijn stem, achterhaalt wat de klant nodig heeft en lost het op of leidt het gesprek naar de juiste persoon. Niemand hoeft een menu uit te zitten voor een vraag die in twee seconden is beantwoord.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-14328\" href=\"#ai-uzklausa\" role=\"button\">Boek een demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/ai-agentai\/\">Alle AI-agents<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"SPRAAK\"><defs><linearGradient id=\"sGvoice\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"sPvoice\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"34\" width=\"380\" height=\"248\" rx=\"16\" fill=\"url(#sPvoice)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"40\" y=\"34\" width=\"380\" 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height=\"14\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:8\" x=\"72\" y=\"-11\" width=\"4\" height=\"22\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:9\" x=\"81\" y=\"-5\" width=\"4\" height=\"10\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:10\" x=\"90\" y=\"-10\" width=\"4\" height=\"20\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:11\" x=\"99\" y=\"-7.5\" width=\"4\" height=\"15\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:12\" x=\"108\" y=\"-12.5\" width=\"4\" height=\"25\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:13\" x=\"117\" y=\"-5.5\" width=\"4\" height=\"11\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:14\" x=\"126\" y=\"-8.5\" width=\"4\" height=\"17\" rx=\"2\" fill=\"url(#sGvoice)\"\/><rect class=\"tnsh-hb\" style=\"--i:15\" x=\"135\" y=\"-4.5\" width=\"4\" height=\"9\" rx=\"2\" 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AI-agent\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text class=\"h-cap h-cap--bad\" x=\"6\" y=\"16\">Spraakmenu<\/text><rect class=\"h-node h-node--bad\" x=\"6\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"47.5\">Druk op 1<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M114 43 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"134\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"47.5\">Verkeerde keuze<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M242 43 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--bad\" x=\"262\" y=\"24\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"47.5\">Opnieuw beginnen<\/text><path class=\"h-arrow h-arrow--bad\" d=\"M370 43 H384\" marker-end=\"url(#sArr)\"\/><text class=\"h-cap h-cap--ok\" x=\"6\" y=\"108\">AI-agent<\/text><rect class=\"h-node h-node--ok\" x=\"6\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"57\" y=\"139.5\">Vraag<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 135 H128\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"134\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"185\" y=\"139.5\">Bedoeling<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M242 135 H256\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"262\" y=\"116\" width=\"102\" height=\"38\" rx=\"9\"\/><text class=\"h-lbl\" x=\"313\" y=\"139.5\">Antwoord<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M370 135 H384\" marker-end=\"url(#sArr)\"\/><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Moet uw klant de juiste menukeuze raden?<\/h2>\n<p class=\"tnsh-lead\">De agent begrijpt een vrij uitgesproken vraag<\/p>\n<ul class=\"tnsh-check\">\n<li>Hij herkent spraak en haalt de bedoeling eruit in plaats van te zoeken naar een vaste zin<\/li>\n<li>De klant vraagt in zijn eigen woorden \u2014 er is geen systeem om te leren<\/li>\n<li>U hoeft niet elke optie tot het einde af te luisteren<\/li>\n<li>Een verkeerde afslag betekent niet opnieuw beginnen<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"De gesprekscontext gaat mee naar de agent\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"98\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"55\" y=\"83\">Gesprek<\/text><text class=\"h-lbl h-lbl--s\" x=\"55\" y=\"98\">in behandeling<\/text><path class=\"h-arrow \" 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rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">AI-agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">legt de context vast<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M284 66 H341 V34 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"31\">Opgelost<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"46\">geen overdracht<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M284 106 H341 V138 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"116\" width=\"112\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"135\">Agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"454\" y=\"150\">ziet de context<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Wat gebeurt er als het gesprek naar een mens gaat?<\/h2>\n<p class=\"tnsh-lead\">De agent ziet wat er al is gezegd<\/p>\n<ul class=\"tnsh-check\">\n<li>De context reist mee met het gesprek<\/li>\n<li>De klant herhaalt niet wat hij al heeft gezegd<\/li>\n<li>De agent begint bij het oplossen, niet bij het uitzoeken<\/li>\n<li>Gesprekken kunnen worden opgenomen en in rapporten teruggekeken<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 520 176\" role=\"img\" aria-label=\"Scenario van een onduidelijke vraag: verduidelijken of overdragen\"><defs><marker id=\"sArr\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect class=\"h-node \" x=\"6\" y=\"64\" width=\"104\" height=\"44\" rx=\"9\"\/><text class=\"h-lbl\" x=\"58\" y=\"83\">Onduidelijk<\/text><text class=\"h-lbl h-lbl--s\" x=\"58\" y=\"98\">vraag<\/text><path class=\"h-arrow \" d=\"M116 86 H152\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ai\" x=\"158\" y=\"42\" width=\"120\" height=\"86\" rx=\"10\"\/><rect class=\"h-wave h-wave--ai\" x=\"189.8\" y=\"63\" width=\"3.6\" height=\"10\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"196.4\" y=\"59.5\" width=\"3.6\" height=\"17\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"203\" y=\"55.5\" width=\"3.6\" height=\"25\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"209.6\" y=\"61\" width=\"3.6\" height=\"14\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"216.2\" y=\"53.5\" width=\"3.6\" height=\"29\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"222.8\" y=\"58.5\" width=\"3.6\" height=\"19\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"229.4\" y=\"54.5\" width=\"3.6\" height=\"27\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"236\" y=\"60.5\" width=\"3.6\" height=\"15\" rx=\"1.8\"\/><rect class=\"h-wave h-wave--ai\" x=\"242.6\" y=\"63.5\" width=\"3.6\" height=\"9\" rx=\"1.8\"\/><text class=\"h-lbl\" x=\"218\" y=\"102\">AI-agent<\/text><text class=\"h-lbl h-lbl--s\" x=\"218\" y=\"117\">verduidelijkt<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 70 H340 V30 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"12\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"34.5\">Begrepen<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M282 86 H340 V86 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--ok\" x=\"398\" y=\"68\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"90.5\">Herhalingen<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M282 102 H340 V142 H398\" marker-end=\"url(#sArr)\"\/><rect class=\"h-node h-node--hum\" x=\"398\" y=\"124\" width=\"112\" height=\"36\" rx=\"9\"\/><text class=\"h-lbl\" x=\"454\" y=\"146.5\">Agent<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>En wat als de agent de klant niet begrijpt?<\/h2>\n<p class=\"tnsh-lead\">Het gesprek gaat naar een mens, niet naar een doodlopende weg<\/p>\n<ul class=\"tnsh-check\">\n<li>Eerst probeert hij de vraag te verduidelijken<\/li>\n<li>Lukt het verduidelijken niet, dan draagt hij over aan een agent<\/li>\n<li>Hij be\u00ebindigt een gesprek nooit zonder antwoord<\/li>\n<li>Het overdrachtsmoment wordt vooraf in het scenario vastgelegd<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>AI-spraakagent \u2014 veelgestelde vragen<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Welke talen spreekt de agent?<\/h3>\n<p>Ja. De specifieke talen en stemmen worden bij de start afgesproken: dat hangt af van het gekozen model.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kunnen gespreksopnames worden beluisterd?<\/h3>\n<p>Ja, gesprekken kunnen worden opgenomen en in rapporten worden teruggekeken. De klant moet over de opname worden ge\u00efnformeerd \u2014 dat is een wettelijke eis.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Kan de agent zelf gesprekken voeren?<\/h3>\n<p>Ja. Scenario&#8217;s voor uitgaande gesprekken staan beschreven op de pagina over binnenkomende en uitgaande gesprekken.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Hoelang duurt het starten?<\/h3>\n<p>Dat hangt af van het aantal scenario&#8217;s. We beginnen met \u00e9\u00e9n geval, zodat het resultaat snel zichtbaar is.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Wij laten zien hoe dit in uw situatie zou werken<\/h2>\n<p>Vertel ons waar u vandaag de meeste klanten verliest: wij stellen voor wat u het eerst kunt automatiseren.<\/p>\n<p><a class=\"tnsh-btn popmake-14328\" href=\"#ai-uzklausa\" role=\"button\">Boek een demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"AI-spraakagent\",\"serviceType\":\"AI-agent voor klantenservice\",\"description\":\"De agent beantwoordt het gesprek met zijn stem, achterhaalt wat de klant nodig heeft en lost het op of leidt het gesprek naar de juiste persoon. 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