{"id":11058,"date":"2026-08-22T20:03:36","date_gmt":"2026-08-22T18:03:36","guid":{"rendered":"https:\/\/3cxcloud.lt\/helpdesk-2\/"},"modified":"2026-08-22T20:03:36","modified_gmt":"2026-08-22T18:03:36","slug":"helpdesk-zgloszenia","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/pl\/helpdesk-zgloszenia\/","title":{"rendered":"HELPDesk \u2013 zarz\u0105dzanie zg\u0142oszeniami klient\u00f3w"},"content":{"rendered":"<div class=\"tnsh\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>HELPDESK<\/h1>\n<p class=\"tnsh-hero-sub\">Wszystkie zg\u0142oszenia klient\u00f3w na jednej li\u015bcie<\/p>\n<p class=\"tnsh-hero-p\">Po\u0142\u0105czenia, e-maile, web chat i SMS trafiaj\u0105 na jedn\u0105 list\u0119 zg\u0142osze\u0144. Ka\u017cde zg\u0142oszenie ma status, tag i histori\u0119, wi\u0119c \u017cadne nie ginie w prywatnej skrzynce pocztowej.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-8149\" href=\"#zamow-demo\" role=\"button\">Zam\u00f3w demo<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/pl\/wersja-demo\/\">Wersja demo<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 0 560 366\" role=\"img\" aria-label=\"Tablica HELPDesk: trzy kolumny wed\u0142ug statusu z kartami zg\u0142osze\u0144, a poni\u017cej po\u0142\u0105czenie przychodz\u0105ce, kt\u00f3re staje si\u0119 nowym zg\u0142oszeniem\"><defs><linearGradient id=\"hdG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#8FD08A\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"hdP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" 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height=\"198\" rx=\"10\"\/><rect x=\"318\" y=\"70\" width=\"116\" height=\"198\" rx=\"10\"\/><\/g><rect x=\"52\" y=\"80\" width=\"106\" height=\"20\" rx=\"6\" fill=\"rgba(242,193,78,.24)\" stroke=\"rgba(242,193,78,.5)\"\/><text x=\"105\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#F6DFAE\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">NOWE<\/text><rect x=\"190\" y=\"80\" width=\"106\" height=\"20\" rx=\"6\" fill=\"rgba(79,168,216,.24)\" stroke=\"rgba(79,168,216,.5)\"\/><text x=\"243\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#BFE0F2\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">W TOKU<\/text><rect x=\"328\" y=\"80\" width=\"96\" height=\"20\" rx=\"6\" fill=\"rgba(143,208,138,.24)\" stroke=\"rgba(143,208,138,.5)\"\/><text x=\"376\" y=\"94\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">GOTOWE<\/text><g fill=\"rgba(255,255,255,.13)\" stroke=\"rgba(255,255,255,.2)\"><rect x=\"52\" y=\"110\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"52\" y=\"152\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"52\" y=\"194\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"190\" y=\"110\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"190\" y=\"152\" width=\"106\" height=\"34\" rx=\"8\"\/><rect x=\"328\" y=\"110\" width=\"96\" height=\"34\" rx=\"8\"\/><\/g><g fill=\"rgba(255,255,255,.42)\"><rect x=\"62\" y=\"119\" width=\"62\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"161\" width=\"70\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"203\" width=\"54\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"119\" width=\"66\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"161\" width=\"58\" height=\"5\" rx=\"2.5\"\/><rect x=\"338\" y=\"119\" width=\"60\" height=\"5\" rx=\"2.5\"\/><\/g><g fill=\"rgba(255,255,255,.2)\"><rect x=\"62\" y=\"130\" width=\"38\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"172\" width=\"44\" height=\"5\" rx=\"2.5\"\/><rect x=\"62\" y=\"214\" width=\"30\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"130\" width=\"40\" height=\"5\" rx=\"2.5\"\/><rect x=\"200\" y=\"172\" width=\"34\" height=\"5\" rx=\"2.5\"\/><rect x=\"338\" y=\"130\" width=\"36\" height=\"5\" rx=\"2.5\"\/><\/g><rect x=\"258\" y=\"252\" width=\"278\" height=\"98\" rx=\"14\" fill=\"rgba(10,20,32,.82)\" stroke=\"rgba(143,208,138,.34)\"\/><circle cx=\"288\" cy=\"282\" r=\"13\" fill=\"rgba(143,208,138,.2)\" stroke=\"rgba(143,208,138,.62)\"\/><path d=\"M283 278c0-1 1-2 2-2l2 3-2 2c1 2 2 3 4 4l2-2 3 2c0 1-1 2-2 2-4 0-9-5-9-9z\" fill=\"#CFE8C4\"\/><text x=\"310\" y=\"279\" font-size=\"10.5\" font-weight=\"700\" fill=\"#EAF4FB\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Po\u0142\u0105czenie przychodz\u0105ce<\/text><text x=\"310\" y=\"294\" font-size=\"9.5\" fill=\"#9EC4DE\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">komentarz &rarr; nowe zg\u0142oszenie<\/text><rect class=\"tnsh-hb\" style=\"--i:0\" x=\"278\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:1\" x=\"288\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:2\" x=\"298\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:3\" x=\"308\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:4\" x=\"318\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:5\" x=\"328\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:6\" x=\"338\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect class=\"tnsh-hb\" style=\"--i:7\" x=\"348\" y=\"312\" width=\"5\" height=\"22\" rx=\"2.5\" fill=\"url(#hdG)\"\/><rect x=\"366\" y=\"314\" width=\"152\" height=\"20\" rx=\"10\" fill=\"rgba(255,255,255,.1)\"\/><text x=\"442\" y=\"328\" text-anchor=\"middle\" font-size=\"9.5\" font-weight=\"700\" fill=\"#CFE8C4\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">ZG\u0141OSZENIE UTWORZONE<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"Telefon, e-mail, web chat i SMS trafiaj\u0105 na jedn\u0105 list\u0119 HELPDesk, w kt\u00f3rej ka\u017cde zg\u0142oszenie ma status\"><defs><marker id=\"hA\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"60\" y=\"13\" class=\"h-lbl h-lbl--s\">KANA\u0141Y<\/text><rect x=\"6\" y=\"24\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"41\" r=\"4.5\" fill=\"#1B93D1\"\/><text x=\"60\" y=\"45\" class=\"h-lbl\">Telefon<\/text><rect x=\"6\" y=\"70\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"87\" r=\"4.5\" fill=\"#63C081\"\/><text x=\"60\" y=\"91\" class=\"h-lbl\">E-mail<\/text><rect x=\"6\" y=\"116\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"133\" r=\"4.5\" fill=\"#F2C14E\"\/><text x=\"60\" y=\"137\" class=\"h-lbl\">Web chat<\/text><rect x=\"6\" y=\"162\" width=\"108\" height=\"34\" rx=\"8\" class=\"h-node\"\/><circle cx=\"20\" cy=\"179\" r=\"4.5\" fill=\"#2FB3A3\"\/><text x=\"60\" y=\"183\" class=\"h-lbl\">SMS<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M114 41 C158 41 168 88 192 100\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 87 C158 87 168 104 192 108\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 133 C158 133 168 124 192 120\" marker-end=\"url(#hA)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M114 179 C158 179 168 140 192 128\" marker-end=\"url(#hA)\"\/><rect x=\"200\" y=\"78\" width=\"152\" height=\"72\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"276\" y=\"108\" class=\"h-lbl\">HELPDESK<\/text><text x=\"276\" y=\"126\" class=\"h-lbl h-lbl--s\">jedna lista zg\u0142osze\u0144<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M352 114 L408 114\" marker-end=\"url(#hA)\"\/><text x=\"485\" y=\"13\" class=\"h-lbl h-lbl--s\">ZG\u0141OSZENIA<\/text><rect x=\"416\" y=\"28\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"43\" r=\"4.5\" fill=\"#F2C14E\"\/><text x=\"499\" y=\"47\" class=\"h-lbl h-lbl--s\">Nowe<\/text><rect x=\"416\" y=\"66\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"81\" r=\"4.5\" fill=\"#1B93D1\"\/><text x=\"499\" y=\"85\" class=\"h-lbl h-lbl--s\">W toku<\/text><rect x=\"416\" y=\"104\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"119\" r=\"4.5\" fill=\"#63C081\"\/><text x=\"499\" y=\"123\" class=\"h-lbl h-lbl--s\">Odpowiedziane<\/text><rect x=\"416\" y=\"142\" width=\"138\" height=\"30\" rx=\"7\" class=\"h-node--ok\"\/><circle cx=\"431\" cy=\"157\" r=\"4.5\" fill=\"#93A5B8\"\/><text x=\"499\" y=\"161\" class=\"h-lbl h-lbl--s\">Zamkni\u0119te<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Czym jest HELPDesk i jaki problem rozwi\u0105zuje?<\/h2>\n<p class=\"tnsh-lead\">System zarz\u0105dzania zg\u0142oszeniami klient\u00f3w, w kt\u00f3rym ka\u017cdy kontakt staje si\u0119 zg\u0142oszeniem ze statusem, tagiem i histori\u0105.<\/p>\n<ul class=\"tnsh-check\">\n<li>Zg\u0142oszenia z e-maila, po\u0142\u0105cze\u0144, web chatu i SMS widoczne na jednej li\u015bcie<\/li>\n<li>Ka\u017cde zg\u0142oszenie ma status, wi\u0119c wida\u0107, na kt\u00f3re jeszcze nie odpowiedziano<\/li>\n<li>Historia zostaje przy kliencie, a nie w prywatnej skrzynce pracownika<\/li>\n<li>Raporty pokazuj\u0105, ile zg\u0142osze\u0144 przysz\u0142o i jak zosta\u0142y obs\u0142u\u017cone<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 220\" role=\"img\" aria-label=\"Po\u0142\u0105czenie, potem komentarz konsultanta, z kt\u00f3rego tworzone jest nowe zg\u0142oszenie, a temat rozmowy przypisywany jest do tagu\"><defs><marker id=\"hB\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"280\" y=\"20\" class=\"h-lbl h-lbl--s\">Z PO\u0141\u0104CZENIA W ZG\u0141OSZENIE<\/text><rect x=\"6\" y=\"76\" width=\"120\" height=\"60\" rx=\"10\" class=\"h-node\"\/><text x=\"66\" y=\"102\" class=\"h-lbl\">Po\u0142\u0105czenie<\/text><text x=\"66\" y=\"119\" class=\"h-lbl h-lbl--s\">rozmowa z klientem<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M126 106 L184 106\" marker-end=\"url(#hB)\"\/><rect x=\"192\" y=\"76\" width=\"136\" height=\"60\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"260\" y=\"102\" class=\"h-lbl\">Komentarz<\/text><text x=\"260\" y=\"119\" class=\"h-lbl h-lbl--s\">notatka konsultanta<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M328 106 L388 106\" marker-end=\"url(#hB)\"\/><rect x=\"396\" y=\"68\" width=\"158\" height=\"76\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"475\" y=\"100\" class=\"h-lbl\">NOWE ZG\u0141OSZENIE<\/text><text x=\"475\" y=\"118\" class=\"h-lbl h-lbl--s\">ze statusem i tagiem<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M260 136 L260 168\" marker-end=\"url(#hB)\"\/><rect x=\"200\" y=\"174\" width=\"120\" height=\"32\" rx=\"8\" class=\"h-node--hum\"\/><text x=\"260\" y=\"194\" class=\"h-lbl h-lbl--s\">Temat rozmowy \/ tag<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Jak po\u0142\u0105czenie telefoniczne staje si\u0119 zg\u0142oszeniem?<\/h2>\n<p class=\"tnsh-lead\">Konsultant po rozmowie pisze komentarz &mdash; i ten komentarz zostaje zarejestrowany jako nowe zg\u0142oszenie.<\/p>\n<ul class=\"tnsh-check\">\n<li>Komentarz jest wysy\u0142any do HELPDesk bezpo\u015brednio z okna po\u0142\u0105czenia<\/li>\n<li>Nowe zg\u0142oszenie powstaje bez przerywania pracy i bez przepisywania danych<\/li>\n<li>Temat rozmowy zostaje przypisany do tagu, aby by\u0142 widoczny w raportach<\/li>\n<li>Wpis zostaje przy historii klienta i jest dost\u0119pny dla ca\u0142ego zespo\u0142u<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 240\" role=\"img\" aria-label=\"Po\u0142\u0105czenie przychodz\u0105ce otwiera kart\u0119 klienta z histori\u0105 po\u0142\u0105cze\u0144, danymi kontaktowymi, poprzednimi zam\u00f3wieniami i oznaczeniem segmentu\"><defs><marker id=\"hC\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect x=\"6\" y=\"94\" width=\"128\" height=\"52\" rx=\"10\" class=\"h-node--ok\"\/><text x=\"70\" y=\"117\" class=\"h-lbl\">Po\u0142\u0105czenie<\/text><text x=\"70\" y=\"134\" class=\"h-lbl h-lbl--s\">przychodz\u0105ce<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M134 120 L192 120\" marker-end=\"url(#hC)\"\/><rect x=\"200\" y=\"18\" width=\"354\" height=\"204\" rx=\"14\" class=\"h-node\"\/><rect x=\"212\" y=\"30\" width=\"330\" height=\"34\" rx=\"8\" class=\"h-node--ok\"\/><text x=\"377\" y=\"52\" class=\"h-lbl\">KARTA KLIENTA<\/text><rect x=\"212\" y=\"74\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"93\" class=\"h-lbl h-lbl--s\">Historia poprzednich po\u0142\u0105cze\u0144 i komentarze<\/text><rect x=\"212\" y=\"110\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"129\" class=\"h-lbl h-lbl--s\">Dane kontaktowe<\/text><rect x=\"212\" y=\"146\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"165\" class=\"h-lbl h-lbl--s\">Poprzednie zam\u00f3wienia lub zg\u0142oszenia<\/text><rect x=\"212\" y=\"182\" width=\"330\" height=\"30\" rx=\"7\" class=\"h-node--hum\"\/><text x=\"377\" y=\"201\" class=\"h-lbl h-lbl--s\">Segment i oznaczenia specjalne<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Co widzi konsultant po odebraniu po\u0142\u0105czenia?<\/h2>\n<p class=\"tnsh-lead\">Karta klienta otwiera si\u0119 jeszcze przed powitaniem &mdash; nie trzeba pyta\u0107, kto dzwoni i w jakiej sprawie.<\/p>\n<ul class=\"tnsh-check\">\n<li>Historia poprzednich po\u0142\u0105cze\u0144 i zostawione przy nich komentarze<\/li>\n<li>Dane kontaktowe klienta<\/li>\n<li>Poprzednie zam\u00f3wienia lub zg\u0142oszenia<\/li>\n<li>Oznaczenia specjalne i segmenty klient\u00f3w<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec tnsh-sec--rev\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 250\" role=\"img\" aria-label=\"Tablica KANBAN z trzema kolumnami wed\u0142ug statusu: nowe, w toku, gotowe; zg\u0142oszenia przenoszone s\u0105 z kolumny do kolumny\"><defs><marker id=\"hD\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><rect x=\"6\" y=\"14\" width=\"176\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"190\" y=\"14\" width=\"176\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"374\" y=\"14\" width=\"180\" height=\"228\" rx=\"12\" class=\"h-node\"\/><rect x=\"18\" y=\"26\" width=\"152\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"94\" y=\"44\" class=\"h-lbl h-lbl--s\">NOWE<\/text><rect x=\"202\" y=\"26\" width=\"152\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"278\" y=\"44\" class=\"h-lbl h-lbl--s\">W TOKU<\/text><rect x=\"386\" y=\"26\" width=\"156\" height=\"26\" rx=\"7\" class=\"h-node--ok\"\/><text x=\"464\" y=\"44\" class=\"h-lbl h-lbl--s\">GOTOWE<\/text><rect x=\"18\" y=\"62\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"73\" width=\"86\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"84\" width=\"52\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"18\" y=\"108\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"119\" width=\"74\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"130\" width=\"60\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"18\" y=\"154\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"30\" y=\"165\" width=\"92\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"30\" y=\"176\" width=\"44\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"202\" y=\"62\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"214\" y=\"73\" width=\"80\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"214\" y=\"84\" width=\"48\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"202\" y=\"108\" width=\"152\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"214\" y=\"119\" width=\"66\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"214\" y=\"130\" width=\"56\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><rect x=\"386\" y=\"62\" width=\"156\" height=\"38\" rx=\"8\" class=\"h-node--hum\"\/><rect x=\"398\" y=\"73\" width=\"84\" height=\"5\" rx=\"2.5\" fill=\"#B3C4D4\"\/><rect x=\"398\" y=\"84\" width=\"50\" height=\"5\" rx=\"2.5\" fill=\"#D3DEE8\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M172 215 L200 215\" marker-end=\"url(#hD)\"\/><path class=\"h-arrow h-arrow--ok\" d=\"M356 215 L384 215\" marker-end=\"url(#hD)\"\/><text x=\"94\" y=\"219\" class=\"h-lbl h-lbl--s\">status<\/text><text x=\"464\" y=\"219\" class=\"h-lbl h-lbl--s\">zamkni\u0119te<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Jak zobaczy\u0107, na kt\u00f3rym etapie zg\u0142oszenie si\u0119 zatrzyma\u0142o?<\/h2>\n<p class=\"tnsh-lead\">Tablica KANBAN pokazuje wszystkie zg\u0142oszenia wed\u0142ug statusu &mdash; na jednym ekranie, bez filtr\u00f3w i wyszukiwania.<\/p>\n<ul class=\"tnsh-check\">\n<li>Zg\u0142oszenia ustawione s\u0105 w kolumnach wed\u0142ug statusu<\/li>\n<li>Status zmienia si\u0119 przez przeniesienie zg\u0142oszenia do innej kolumny<\/li>\n<li>Odpowiedzi automatyczne informuj\u0105 klienta, \u017ce zg\u0142oszenie zosta\u0142o przyj\u0119te<\/li>\n<li>Wida\u0107, kto odpowiada za ka\u017cde zg\u0142oszenie<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"tnsh-sec\">\n<div class=\"tnsh-art-box\"><svg class=\"tnsh-dia\" viewBox=\"0 0 560 230\" role=\"img\" aria-label=\"Tagi przypisane do zg\u0142osze\u0144 trafiaj\u0105 do raportu, kt\u00f3rego wykres s\u0142upkowy pokazuje liczb\u0119 zg\u0142osze\u0144 w ka\u017cdym temacie\"><defs><marker id=\"hE\" viewBox=\"0 0 10 10\" refX=\"9\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\"><path d=\"M0 0 L10 5 L0 10 z\" class=\"h-head\"\/><\/marker><\/defs><text x=\"66\" y=\"14\" class=\"h-lbl h-lbl--s\">TAGI (przyk\u0142ad)<\/text><rect x=\"6\" y=\"24\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"43\" class=\"h-lbl h-lbl--s\">Faktury<\/text><rect x=\"6\" y=\"62\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"81\" class=\"h-lbl h-lbl--s\">Techniczne<\/text><rect x=\"6\" y=\"100\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"119\" class=\"h-lbl h-lbl--s\">Zam\u00f3wienie<\/text><rect x=\"6\" y=\"138\" width=\"122\" height=\"30\" rx=\"15\" class=\"h-node--hum\"\/><text x=\"67\" y=\"157\" class=\"h-lbl h-lbl--s\">Inne<\/text><path class=\"h-arrow h-arrow--hum\" d=\"M128 39 C164 39 172 84 190 96\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 77 C164 77 172 96 190 102\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 115 C164 115 172 112 190 108\" marker-end=\"url(#hE)\"\/><path class=\"h-arrow h-arrow--hum\" d=\"M128 153 C164 153 172 128 190 114\" marker-end=\"url(#hE)\"\/><rect x=\"198\" y=\"74\" width=\"140\" height=\"64\" rx=\"12\" class=\"h-node--ai\"\/><text x=\"268\" y=\"104\" class=\"h-lbl\">RAPORT<\/text><text x=\"268\" y=\"122\" class=\"h-lbl h-lbl--s\">wed\u0142ug temat\u00f3w<\/text><path class=\"h-arrow h-arrow--ok\" d=\"M338 106 L386 122\" marker-end=\"url(#hE)\"\/><rect x=\"404\" y=\"146\" width=\"24\" height=\"42\" rx=\"4\" class=\"h-bar\"\/><rect x=\"440\" y=\"98\" width=\"24\" height=\"90\" rx=\"4\" class=\"h-bar\"\/><rect x=\"476\" y=\"124\" width=\"24\" height=\"64\" rx=\"4\" class=\"h-bar\"\/><rect x=\"512\" y=\"164\" width=\"24\" height=\"24\" rx=\"4\" class=\"h-bar\"\/><path class=\"h-arrow\" d=\"M396 190 L546 190\"\/><text x=\"470\" y=\"212\" class=\"h-lbl h-lbl--s\">liczba zg\u0142osze\u0144 wg tematu<\/text><\/svg><\/div>\n<div class=\"tnsh-txt\">\n<h2>Jak zrozumie\u0107, w jakich sprawach klienci kontaktuj\u0105 si\u0119 najcz\u0119\u015bciej?<\/h2>\n<p class=\"tnsh-lead\">Tagi i tematy rozm\u00f3w trafiaj\u0105 do raport\u00f3w &mdash; wida\u0107 nie tylko ile zg\u0142osze\u0144, ale i w jakich sprawach.<\/p>\n<ul class=\"tnsh-check\">\n<li>Po\u0142\u0105czeniom i zg\u0142oszeniom przypisywane s\u0105 tematy lub kategorie<\/li>\n<li>Raporty obejmuj\u0105 po\u0142\u0105czenia, e-mail i web chat<\/li>\n<li>Widoczne jest obci\u0105\u017cenie zespo\u0142u i tempo obs\u0142ugi<\/li>\n<li>Dane pokazuj\u0105, kt\u00f3re pytania si\u0119 powtarzaj\u0105 i co warto zautomatyzowa\u0107<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsw\">\n<h2>Jak to wygl\u0105da w systemie<\/h2>\n<p class=\"tnsw-lead\">Trzy widoki z dzia\u0142aj\u0105cego systemu &mdash; nie makiety.<\/p>\n<div class=\"tnsw-grid\">\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">PO\u0141\u0104CZENIE<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/sent_to_helpdesk.png\" width=\"539\" height=\"188\" alt=\"Wysy\u0142anie komentarza z po\u0142\u0105czenia do HELPDesk jako nowe zg\u0142oszenie\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Komentarz do HELPDesk<\/b>Komentarz napisany w trakcie rozmowy wysy\u0142any jest jako nowe zg\u0142oszenie.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">TAGI<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/helpdekstags.png\" width=\"348\" height=\"265\" alt=\"Ustawienia tag\u00f3w i status\u00f3w w HELPDesk\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Tagi i statusy<\/b>Tematy i statusy opisywane s\u0105 wed\u0142ug Pa\u0144stwa procesu, a nie wed\u0142ug szablonu.<\/figcaption><\/figure>\n<figure class=\"tnsw-card\">\n<div class=\"tnsw-bar\"><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-dot\"><\/span><span class=\"tnsw-tab\">RAPORTY<\/span><\/div>\n<p><img loading=\"lazy\" class=\"tnsw-shot\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2022\/04\/Calls-Statidtic.png\" width=\"452\" height=\"291\" alt=\"Raport statystyk po\u0142\u0105cze\u0144 i obs\u0142ugi\" loading=\"lazy\" decoding=\"async\" \/><figcaption class=\"tnsw-cap\"><b>Statystyki<\/b>Po\u0142\u0105czenia, e-mail i web chat w jednym raporcie.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-block\">\n<h2>Co obejmuje HELPDesk<\/h2>\n<p class=\"tnsh-lead\">Dziewi\u0119\u0107 funkcji dzia\u0142aj\u0105cych na tej samej li\u015bcie zg\u0142osze\u0144.<\/p>\n<div class=\"tnsh-vars tnsw-g3\">\n<div class=\"tnsh-var\"><b>Zarz\u0105dzanie zg\u0142oszeniami<\/b><span>Wszystkie zg\u0142oszenia na jednej li\u015bcie, ze statusem i osob\u0105 odpowiedzialn\u0105.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Zg\u0142oszenia e-mailem<\/b><span>E-maile staj\u0105 si\u0119 zg\u0142oszeniami. Szablony odpowiedzi i ustawianie priorytet\u00f3w.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Zg\u0142oszenia z po\u0142\u0105cze\u0144<\/b><span>Komentarz z rozmowy rejestrowany jest jako nowe zg\u0142oszenie.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Web chat<\/b><span>Rozmowy na stronie trafiaj\u0105 na t\u0119 sam\u0105 list\u0119 i do tych samych raport\u00f3w.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Zarz\u0105dzanie KANBAN<\/b><span>Tablica wed\u0142ug status\u00f3w. Status zmienia si\u0119 przez przeniesienie zg\u0142oszenia.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Odpowiedzi automatyczne<\/b><span>Klient od razu otrzymuje potwierdzenie przyj\u0119cia zg\u0142oszenia.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Statusy i tagi<\/b><span>Ka\u017cde zg\u0142oszenie ma status i temat, dzi\u0119ki czemu mo\u017cna je analizowa\u0107.<\/span><\/div>\n<div class=\"tnsh-var\"><b>SMS do klient\u00f3w<\/b><span>Wiadomo\u015bci automatyczne lub indywidualne: przypomnienia, spotkania, promocje.<\/span><\/div>\n<div class=\"tnsh-var\"><b>Raporty i statystyki<\/b><span>Wska\u017aniki po\u0142\u0105cze\u0144 i obs\u0142ugi, obci\u0105\u017cenie, zestawienia temat\u00f3w.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"tnsh-block\">\n<div class=\"tnsh-dark\">\n<h2>Jak wdra\u017cany jest HELPDesk<\/h2>\n<p class=\"tnsh-lead\">Cztery kroki &mdash; od kana\u0142\u00f3w do wska\u017anik\u00f3w.<\/p>\n<ol class=\"tnsh-steps\">\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">1<\/span><b>Kana\u0142y<\/b><span class=\"tnsh-step-p\">Pod\u0142\u0105czane s\u0105 e-mail, telefonia i web chat, aby zg\u0142oszenia trafia\u0142y na jedn\u0105 list\u0119.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">2<\/span><b>Statusy i tagi<\/b><span class=\"tnsh-step-p\">Statusy i tagi tematyczne opisywane s\u0105 zgodnie z tym, jak zesp\u00f3\u0142 realnie pracuje.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">3<\/span><b>Automatyzacja<\/b><span class=\"tnsh-step-p\">Przygotowywane s\u0105 szablony odpowiedzi i automatyczne potwierdzenia zg\u0142osze\u0144.<\/span><\/li>\n<li class=\"tnsh-step\"><span class=\"tnsh-num\">4<\/span><b>Raporty<\/b><span class=\"tnsh-step-p\">Ustalane jest, kt\u00f3re wska\u017aniki \u015bledzi\u0107: obci\u0105\u017cenie, tematy, tempo obs\u0142ugi.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>HELPDesk &mdash; cz\u0119ste pytania<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Jakie kana\u0142y trafiaj\u0105 do HELPDesk?<\/h3>\n<p>E-mail, po\u0142\u0105czenia telefoniczne, web chat i SMS. Wszystkie trafiaj\u0105 na t\u0119 sam\u0105 list\u0119 zg\u0142osze\u0144, a statystyki pokazywane s\u0105 wsp\u00f3lnie.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Czy po\u0142\u0105czenie telefoniczne mo\u017ce sta\u0107 si\u0119 zg\u0142oszeniem?<\/h3>\n<p>Tak. W trakcie rozmowy konsultant mo\u017ce wys\u0142a\u0107 komentarz bezpo\u015brednio do HELPDesk &mdash; w ten spos\u00f3b rejestrowane jest nowe zg\u0142oszenie.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Co konsultant widzi o kliencie w trakcie rozmowy?<\/h3>\n<p>Histori\u0119 poprzednich po\u0142\u0105cze\u0144 i komentarze, dane kontaktowe, poprzednie zam\u00f3wienia lub zg\u0142oszenia oraz oznaczenia segment\u00f3w klient\u00f3w.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Jak zarz\u0105dza si\u0119 statusami zg\u0142osze\u0144?<\/h3>\n<p>Na tablicy KANBAN. Zg\u0142oszenia ustawione s\u0105 w kolumnach wed\u0142ug statusu, a status zmienia si\u0119 przez przeniesienie zg\u0142oszenia.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Jakie raporty s\u0105 dost\u0119pne?<\/h3>\n<p>Statystyki po\u0142\u0105cze\u0144, statystyki obs\u0142ugi HELPDesk oraz wsp\u00f3lne raporty po\u0142\u0105cze\u0144, e-maili i web chatu.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>Czy mo\u017cna przetestowa\u0107 przed zakupem?<\/h3>\n<p>Tak. Jest wersja demo &mdash; mo\u017cna j\u0105 zam\u00f3wi\u0107 na tej stronie lub przej\u015b\u0107 na <a href=\"https:\/\/3cxcloud.lt\/pl\/wersja-demo\/\">stron\u0119 wersji demo<\/a>.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\">\n<h2>Poka\u017cemy, jak HELPDesk dzia\u0142a\u0142by w Pa\u0144stwa zespole<\/h2>\n<p>Napiszcie, przez jakie kana\u0142y dzi\u015b przychodz\u0105 zg\u0142oszenia i gdzie najcz\u0119\u015bciej si\u0119 gubi\u0105 &mdash; poka\u017cemy, jak trafiaj\u0105 na jedn\u0105 list\u0119.<\/p>\n<p><a class=\"tnsh-btn popmake-8149\" href=\"#zamow-demo\" role=\"button\">Zam\u00f3w demo<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"name\":\"HELPDesk \u2013 zarz\u0105dzanie zg\u0142oszeniami klient\u00f3w\",\"serviceType\":\"System zarz\u0105dzania zg\u0142oszeniami klient\u00f3w\",\"description\":\"System zg\u0142osze\u0144, w kt\u00f3rym po\u0142\u0105czenia, e-maile, web chat i SMS trafiaj\u0105 na jedn\u0105 list\u0119. Ka\u017cde zg\u0142oszenie ma status, tag i histori\u0119; statusami zarz\u0105dza si\u0119 na tablicy KANBAN, a raporty pokazuj\u0105 obci\u0105\u017cenie i tematy.\",\"inLanguage\":\"pl\",\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}},{\"@type\":\"FAQPage\",\"inLanguage\":\"pl\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Jakie kana\u0142y trafiaj\u0105 do HELPDesk?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"E-mail, po\u0142\u0105czenia telefoniczne, web chat i SMS. Wszystkie trafiaj\u0105 na t\u0119 sam\u0105 list\u0119 zg\u0142osze\u0144, a statystyki pokazywane s\u0105 wsp\u00f3lnie.\"}},{\"@type\":\"Question\",\"name\":\"Czy po\u0142\u0105czenie telefoniczne mo\u017ce sta\u0107 si\u0119 zg\u0142oszeniem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tak. W trakcie rozmowy konsultant mo\u017ce wys\u0142a\u0107 komentarz bezpo\u015brednio do HELPDesk \u2013 w ten spos\u00f3b rejestrowane jest nowe zg\u0142oszenie.\"}},{\"@type\":\"Question\",\"name\":\"Co konsultant widzi o kliencie w trakcie rozmowy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Histori\u0119 poprzednich po\u0142\u0105cze\u0144 i komentarze, dane kontaktowe, poprzednie zam\u00f3wienia lub zg\u0142oszenia oraz oznaczenia segment\u00f3w klient\u00f3w.\"}},{\"@type\":\"Question\",\"name\":\"Jak zarz\u0105dza si\u0119 statusami zg\u0142osze\u0144?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Na tablicy KANBAN. Zg\u0142oszenia ustawione s\u0105 w kolumnach wed\u0142ug statusu, a status zmienia si\u0119 przez przeniesienie zg\u0142oszenia.\"}},{\"@type\":\"Question\",\"name\":\"Jakie raporty s\u0105 dost\u0119pne?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Statystyki po\u0142\u0105cze\u0144, statystyki obs\u0142ugi HELPDesk oraz wsp\u00f3lne raporty po\u0142\u0105cze\u0144, e-maili i web chatu.\"}},{\"@type\":\"Question\",\"name\":\"Czy mo\u017cna przetestowa\u0107 przed zakupem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tak. Jest wersja demo \u2013 mo\u017cna j\u0105 zam\u00f3wi\u0107 na tej stronie lub przej\u015b\u0107 na stron\u0119 wersji demo.\"}}]}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>HELPDESK Wszystkie zg\u0142oszenia klient\u00f3w na jednej li\u015bcie Po\u0142\u0105czenia, e-maile, web chat i SMS trafiaj\u0105 na jedn\u0105 list\u0119 zg\u0142osze\u0144. Ka\u017cde zg\u0142oszenie ma status, tag i histori\u0119, wi\u0119c \u017cadne nie ginie w prywatnej skrzynce pocztowej. Zam\u00f3w demoWersja demo HELPDESKNOWEW TOKUGOTOWEPo\u0142\u0105czenie przychodz\u0105cekomentarz &rarr; nowe zg\u0142oszenieZG\u0141OSZENIE UTWORZONE KANA\u0141YTelefonE-mailWeb chatSMSHELPDESKjedna lista zg\u0142osze\u0144ZG\u0141OSZENIANoweW tokuOdpowiedzianeZamkni\u0119te Czym jest HELPDesk i jaki problem rozwi\u0105zuje? 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