{"id":8703,"date":"2025-12-28T19:49:24","date_gmt":"2025-12-28T17:49:24","guid":{"rendered":"https:\/\/3cxcloud.lt\/?page_id=8703"},"modified":"2025-12-28T21:52:09","modified_gmt":"2025-12-28T19:52:09","slug":"nps","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/pl\/nps\/","title":{"rendered":"NPS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8703\" class=\"elementor elementor-8703\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edd6ae3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edd6ae3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1332b83\" data-id=\"1332b83\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ba318f elementor-widget elementor-widget-heading\" data-id=\"6ba318f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 >NPS \u2013 automatyczne ankiety satysfakcji klient\u00f3w w Call Center<\/h1><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e0dabf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e0dabf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acee75b\" data-id=\"acee75b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c717f7 elementor-widget elementor-widget-image\" data-id=\"6c717f7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/NPS-\u2013-automatyczne-ankiety-3CX-cloud-LT--768x512.png\" class=\"attachment-medium_large size-medium_large wp-image-8704\" alt=\"NPS \u2013 automatyczne ankiety\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/NPS-\u2013-automatyczne-ankiety-3CX-cloud-LT--768x512.png 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/NPS-\u2013-automatyczne-ankiety-3CX-cloud-LT--300x200.png 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/NPS-\u2013-automatyczne-ankiety-3CX-cloud-LT--1024x683.png 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/NPS-\u2013-automatyczne-ankiety-3CX-cloud-LT-.png 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fa4cce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fa4cce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44d006b\" data-id=\"44d006b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bcb71c elementor-widget elementor-widget-spacer\" data-id=\"9bcb71c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6253e elementor-widget elementor-widget-text-editor\" data-id=\"6c6253e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>NPS (Net Promoter Score)<\/strong><\/h2><p>to jedno z najskuteczniejszych narz\u0119dzi do mierzenia satysfakcji klient\u00f3w po kontakcie z firm\u0105. Dzi\u0119ki automatycznym ankietom NPS mo\u017cesz szybko sprawdzi\u0107, jak klienci oceniaj\u0105 jako\u015b\u0107 obs\u0142ugi oraz identyfikowa\u0107 obszary wymagaj\u0105ce poprawy.<\/p><p>W <strong data-start=\"700\" data-end=\"713\">3CX Cloud<\/strong> ankiety NPS s\u0105 wysy\u0142ane automatycznie po zako\u0144czeniu rozmowy \u2013 za pomoc\u0105 <strong data-start=\"787\" data-end=\"819\">SMS lub po\u0142\u0105czenia g\u0142osowego<\/strong> \u2013 bez anga\u017cowania agent\u00f3w.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acefee9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acefee9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1e5fe5\" data-id=\"e1e5fe5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c19e84c elementor-widget elementor-widget-spacer\" data-id=\"c19e84c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3140dfa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3140dfa\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34ff381\" data-id=\"34ff381\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-624cf2c elementor-widget elementor-widget-image\" data-id=\"624cf2c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Workflow-po-rozmowie-w-call-center-3CX-Cloud-LT-1024x683.png\" class=\"attachment-large size-large wp-image-8717\" alt=\"Workflow po rozmowie w call center - 3CX Cloud LT\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Workflow-po-rozmowie-w-call-center-3CX-Cloud-LT-1024x683.png 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Workflow-po-rozmowie-w-call-center-3CX-Cloud-LT-300x200.png 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Workflow-po-rozmowie-w-call-center-3CX-Cloud-LT-768x512.png 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Workflow-po-rozmowie-w-call-center-3CX-Cloud-LT.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aa138bf\" data-id=\"aa138bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e065d6 elementor-widget elementor-widget-text-editor\" data-id=\"7e065d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"853\" data-end=\"883\">Jak dzia\u0142a NPS w 3CX Cloud?<\/h2>\n\n<p data-start=\"938\" data-end=\"1030\">Po zako\u0144czeniu rozmowy system automatycznie uruchamia ankiet\u0119 NPS. Klient otrzymuje pytanie:<\/p>\n<p data-start=\"1032\" data-end=\"1098\"><em data-start=\"1032\" data-end=\"1098\">Jak bardzo prawdopodobne jest, \u017ce polecisz nasz\u0105 firm\u0119 znajomym?<\/em><\/p>\n<p data-start=\"1100\" data-end=\"1238\">Odpowied\u017a udzielana jest w skali <strong data-start=\"1133\" data-end=\"1141\">0\u201310<\/strong>. Wyniki s\u0105 natychmiast zapisywane w systemie i dost\u0119pne w raportach oraz panelach analitycznych.<\/p>\n<p data-start=\"1240\" data-end=\"1252\">Dzi\u0119ki temu:<\/p>\n\n<ul>\n \t<li >\n<p data-start=\"1255\" data-end=\"1302\">mierzysz jako\u015b\u0107 obs\u0142ugi w czasie rzeczywistym<\/p>\n<\/li>\n \t<li data-start=\"1303\" data-end=\"1346\">\n<p data-start=\"1305\" data-end=\"1346\">identyfikujesz klient\u00f3w niezadowolonych<\/p>\n<\/li>\n \t<li data-start=\"1347\" data-end=\"1399\">\n<p data-start=\"1349\" data-end=\"1399\">mo\u017cesz reagowa\u0107 natychmiast po negatywnej ocenie<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-259dde8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"259dde8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-402ec58\" data-id=\"402ec58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-305ef0a elementor-widget elementor-widget-spacer\" data-id=\"305ef0a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95cb514 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95cb514\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1731f99\" data-id=\"1731f99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0b7321 elementor-widget elementor-widget-text-editor\" data-id=\"c0b7321\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"1406\" data-end=\"1453\">Ankiety NPS przez SMS lub po\u0142\u0105czenie g\u0142osowe<\/h2>\n<p data-start=\"1505\" data-end=\"1577\">System <strong data-start=\"1512\" data-end=\"1525\">3CX Cloud<\/strong> umo\u017cliwia realizacj\u0119 ankiet NPS w r\u00f3\u017cnych kana\u0142ach:<\/p>\n<ul data-start=\"1578\" data-end=\"1690\">\n<li data-start=\"1578\" data-end=\"1634\">\n<p data-start=\"1580\" data-end=\"1634\"><strong data-start=\"1580\" data-end=\"1599\">ankiety&nbsp;<a href=\"https:\/\/3cxcloud.lt\/pl\/nps\/\" target=\"_blank\">NPS&nbsp;<\/a>SMS<\/strong> \u2013 szybkie i wygodne dla klient\u00f3w<\/p>\n<\/li>\n<li data-start=\"1635\" data-end=\"1690\">\n<p data-start=\"1637\" data-end=\"1690\"><strong data-start=\"1637\" data-end=\"1662\">ankiety g\u0142osowe (IVR)<\/strong> \u2013 idealne dla Call Center<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1692\" data-end=\"1783\">Scenariusze ankiet mog\u0105 by\u0107 w pe\u0142ni konfigurowalne i dopasowane do procesu obs\u0142ugi klienta.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b2cde74\" data-id=\"b2cde74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3586174 elementor-widget elementor-widget-image\" data-id=\"3586174\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/SMS-i-IVR-NPS-ankieta-3CX-Cloud-PL-1024x683.png\" class=\"attachment-large size-large wp-image-8726\" alt=\"SMS i IVR NPS ankieta - 3CX Cloud PL\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/SMS-i-IVR-NPS-ankieta-3CX-Cloud-PL-1024x683.png 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/SMS-i-IVR-NPS-ankieta-3CX-Cloud-PL-300x200.png 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/SMS-i-IVR-NPS-ankieta-3CX-Cloud-PL-768x512.png 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/SMS-i-IVR-NPS-ankieta-3CX-Cloud-PL.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65f7428 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65f7428\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b31f02b\" data-id=\"b31f02b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcb57d6 elementor-widget elementor-widget-spacer\" data-id=\"dcb57d6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d10232 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d10232\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3eae6b5\" data-id=\"3eae6b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1de8b8 elementor-widget elementor-widget-image\" data-id=\"e1de8b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Korzysci-z-NPS-w-call-center-3CX-Cloud-PL-1024x683.png\" class=\"attachment-large size-large wp-image-8730\" alt=\"Korzy\u015bci z NPS w call center - 3CX Cloud PL\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Korzysci-z-NPS-w-call-center-3CX-Cloud-PL-1024x683.png 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Korzysci-z-NPS-w-call-center-3CX-Cloud-PL-300x200.png 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Korzysci-z-NPS-w-call-center-3CX-Cloud-PL-768x512.png 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Korzysci-z-NPS-w-call-center-3CX-Cloud-PL.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be0a9bb\" data-id=\"be0a9bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e9b60c elementor-widget elementor-widget-text-editor\" data-id=\"9e9b60c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"1790\" data-end=\"1821\">Korzy\u015bci z NPS w Call Center<\/h2>\n<p data-start=\"1885\" data-end=\"1928\">Wdro\u017cenie NPS w Call Center pozwala firmom:<\/p>\n<ul data-start=\"1929\" data-end=\"2116\">\n<li data-start=\"1929\" data-end=\"1970\">\n<p data-start=\"1931\" data-end=\"1970\">automatycznie zbiera\u0107 opinie klient\u00f3w<\/p>\n<\/li>\n<li data-start=\"1971\" data-end=\"2007\">\n<p data-start=\"1973\" data-end=\"2007\">zwi\u0119kszy\u0107 jako\u015b\u0107 obs\u0142ugi klienta<\/p>\n<\/li>\n<li data-start=\"2008\" data-end=\"2053\">\n<p data-start=\"2010\" data-end=\"2053\">identyfikowa\u0107 problemy na wczesnym etapie<\/p>\n<\/li>\n<li data-start=\"2054\" data-end=\"2085\">\n<p data-start=\"2056\" data-end=\"2085\">poprawi\u0107 wyniki KPI zespo\u0142u<\/p>\n<\/li>\n<li data-start=\"2086\" data-end=\"2116\">\n<p data-start=\"2088\" data-end=\"2116\">budowa\u0107 lojalno\u015b\u0107 klient\u00f3w<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2118\" data-end=\"2193\">Automatyzacja ca\u0142ego procesu eliminuje r\u0119czn\u0105 prac\u0119 i zapewnia sp\u00f3jne dane.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dc31d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dc31d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f34a15d\" data-id=\"f34a15d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9b47cf elementor-widget elementor-widget-spacer\" data-id=\"d9b47cf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f8755e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f8755e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bbca423\" data-id=\"bbca423\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c7a404 elementor-widget elementor-widget-text-editor\" data-id=\"3c7a404\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"2200\" data-end=\"2241\">Use case \u2013 jak firmy wykorzystuj\u0105 NPS?<\/h2><p data-start=\"2243\" data-end=\"2312\"><span style=\"color: #333333; font-size: 18px; font-weight: 600;\">Przyk\u0142ad zastosowania<\/span><\/p><p data-start=\"2341\" data-end=\"2407\">Firma us\u0142ugowa wdra\u017ca ankiety NPS po ka\u017cdym po\u0142\u0105czeniu z klientem.<\/p><ul data-start=\"2409\" data-end=\"2602\"><li data-start=\"2409\" data-end=\"2499\"><p data-start=\"2411\" data-end=\"2499\">Klienci z ocen\u0105 <strong data-start=\"2427\" data-end=\"2434\">0\u20139<\/strong>\u00a0trafiaj\u0105 automatycznie na list\u0119 kontakt\u00f3w wymagaj\u0105cych reakcji<\/p><\/li><li data-start=\"2500\" data-end=\"2536\"><p data-start=\"2502\" data-end=\"2536\">Mened\u017cer otrzymuje powiadomienie<\/p><\/li><li data-start=\"2537\" data-end=\"2602\"><p data-start=\"2539\" data-end=\"2602\">Klient jest ponownie kontaktowany w celu wyja\u015bnienia problemu<\/p><\/li><\/ul><p data-start=\"2604\" data-end=\"2610\">Efekt:<\/p><ul data-start=\"2611\" data-end=\"2707\"><li data-start=\"2611\" data-end=\"2642\"><p data-start=\"2613\" data-end=\"2642\">wzrost satysfakcji klient\u00f3w<\/p><\/li><li data-start=\"2643\" data-end=\"2677\"><p data-start=\"2645\" data-end=\"2677\">zmniejszenie liczby reklamacji<\/p><\/li><li data-start=\"2678\" data-end=\"2707\"><p data-start=\"2680\" data-end=\"2707\">poprawa wynik\u00f3w sprzeda\u017cy<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6421fbd\" data-id=\"6421fbd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e54aa0 elementor-widget elementor-widget-image\" data-id=\"0e54aa0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/jak-firmy-wykorzystuja-NPS-3CX-Cloud-PL-1024x683.png\" class=\"attachment-large size-large wp-image-8733\" alt=\"jak firmy wykorzystuj\u0105 NPS - 3CX Cloud PL\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/jak-firmy-wykorzystuja-NPS-3CX-Cloud-PL-1024x683.png 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/jak-firmy-wykorzystuja-NPS-3CX-Cloud-PL-300x200.png 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/jak-firmy-wykorzystuja-NPS-3CX-Cloud-PL-768x512.png 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/jak-firmy-wykorzystuja-NPS-3CX-Cloud-PL.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b898363 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b898363\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-80a32a5\" data-id=\"80a32a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98240f5 elementor-widget elementor-widget-image\" data-id=\"98240f5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Raporty-NPS-i-analiza-trendow-3CX-Cloud-PL-1024x683.jpg\" class=\"attachment-large size-large wp-image-8746\" alt=\"Raporty NPS i analiza trend\u00f3w - 3CX Cloud PL\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Raporty-NPS-i-analiza-trendow-3CX-Cloud-PL-1024x683.jpg 1024w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Raporty-NPS-i-analiza-trendow-3CX-Cloud-PL-300x200.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Raporty-NPS-i-analiza-trendow-3CX-Cloud-PL-768x512.jpg 768w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2025\/12\/Raporty-NPS-i-analiza-trendow-3CX-Cloud-PL.jpg 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0d7862e\" data-id=\"0d7862e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d912375 elementor-widget elementor-widget-text-editor\" data-id=\"d912375\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"2714\" data-end=\"2740\">Raporty i analityka NPS<\/h2><p data-start=\"2742\" data-end=\"2789\"><strong data-start=\"2742\" data-end=\"2789\">[VIETA PAVEIKSL\u0116LIUI: NPS raporty \/ trendy]<\/strong><\/p><p data-start=\"2791\" data-end=\"2806\">System oferuje:<\/p><ul data-start=\"2807\" data-end=\"2957\"><li data-start=\"2807\" data-end=\"2844\"><p data-start=\"2809\" data-end=\"2844\">raporty NPS w czasie rzeczywistym<\/p><\/li><li data-start=\"2845\" data-end=\"2888\"><p data-start=\"2847\" data-end=\"2888\">analiz\u0119 trend\u00f3w i zmian jako\u015bci obs\u0142ugi<\/p><\/li><li data-start=\"2889\" data-end=\"2922\"><p data-start=\"2891\" data-end=\"2922\">por\u00f3wnania agent\u00f3w i zespo\u0142\u00f3w<\/p><\/li><li data-start=\"2923\" data-end=\"2957\"><p data-start=\"2925\" data-end=\"2957\">eksport danych do system\u00f3w CRM<\/p><\/li><\/ul><p data-start=\"2959\" data-end=\"3040\">Dzi\u0119ki temu decyzje biznesowe podejmowane s\u0105 na podstawie danych, a nie intuicji.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84df7dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84df7dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0254367\" data-id=\"0254367\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5c8899 elementor-widget elementor-widget-text-editor\" data-id=\"e5c8899\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"2959\" data-end=\"3040\">\n<\/p><hr data-start=\"3042\" data-end=\"3045\">\n<h2 data-start=\"3047\" data-end=\"3084\">FAQ \u2013 Najcz\u0119\u015bciej zadawane pytania<\/h2>\n<h3 data-start=\"3086\" data-end=\"3105\">Co to jest NPS?<\/h3>\n<p data-start=\"3106\" data-end=\"3223\">NPS (Net Promoter Score) to wska\u017anik mierz\u0105cy lojalno\u015b\u0107 klient\u00f3w na podstawie ich gotowo\u015bci do polecenia firmy innym.<\/p>\n<h3 data-start=\"3225\" data-end=\"3271\">Czy ankiety NPS s\u0105 wysy\u0142ane automatycznie?<\/h3>\n<p data-start=\"3272\" data-end=\"3355\">Tak. Ankiety s\u0105 wysy\u0142ane automatycznie po zako\u0144czeniu rozmowy, bez udzia\u0142u agent\u00f3w.<\/p>\n<h3 data-start=\"3357\" data-end=\"3397\">Czy mo\u017cna korzysta\u0107 z NPS przez SMS?<\/h3>\n<p data-start=\"3398\" data-end=\"3476\">Tak. System obs\u0142uguje ankiety NPS zar\u00f3wno przez SMS, jak i po\u0142\u0105czenia g\u0142osowe.<\/p>\n<h3 data-start=\"3478\" data-end=\"3506\">Czy NPS obci\u0105\u017ca agent\u00f3w?<\/h3>\n<p data-start=\"3507\" data-end=\"3553\">Nie. Ca\u0142y proces jest w pe\u0142ni zautomatyzowany.<\/p>\n<h3 data-start=\"3555\" data-end=\"3590\">Czy mog\u0119 analizowa\u0107 wyniki NPS?<\/h3>\n<p data-start=\"3591\" data-end=\"3674\">Tak. Wyniki dost\u0119pne s\u0105 w raportach i dashboardach oraz mog\u0105 by\u0107 integrowane z CRM.<\/p>\n<hr data-start=\"3676\" data-end=\"3679\">\n<h2 data-start=\"3681\" data-end=\"3711\">CTA \u2013 wezwanie do dzia\u0142ania<\/h2>\n<h3 data-start=\"3713\" data-end=\"3739\">Sprawd\u017a&nbsp;<a href=\"https:\/\/plus1cx.com\/automated-nps-or-survey-calls-and-sms\/\" target=\"_blank\">NPS&nbsp;<\/a>w praktyce<\/h3>\n<p data-start=\"3741\" data-end=\"3890\">Zacznij mierzy\u0107 satysfakcj\u0119 klient\u00f3w automatycznie dzi\u0119ki <strong data-start=\"3799\" data-end=\"3818\">NPS w 3CX Cloud LT<\/strong>.<br data-start=\"3819\" data-end=\"3822\">Zbieraj opinie, poprawiaj jako\u015b\u0107 obs\u0142ugi i buduj lojalno\u015b\u0107 klient\u00f3w.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b553390 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b553390\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-344962a\" data-id=\"344962a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bcd74c elementor-align-center popmake-8149 elementor-widget elementor-widget-button\" data-id=\"8bcd74c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">WYPR\u00d3BUJ ZA DARMO<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NPS \u2013 automatyczne ankiety satysfakcji klient\u00f3w w Call Center NPS (Net Promoter Score) to jedno z najskuteczniejszych narz\u0119dzi do mierzenia satysfakcji klient\u00f3w po kontakcie z firm\u0105. Dzi\u0119ki automatycznym ankietom NPS mo\u017cesz szybko sprawdzi\u0107, jak klienci oceniaj\u0105 jako\u015b\u0107 obs\u0142ugi oraz identyfikowa\u0107 obszary wymagaj\u0105ce poprawy. W 3CX Cloud ankiety NPS s\u0105 wysy\u0142ane automatycznie po zako\u0144czeniu rozmowy \u2013 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/pages\/8703"}],"collection":[{"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/comments?post=8703"}],"version-history":[{"count":42,"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/pages\/8703\/revisions"}],"predecessor-version":[{"id":8774,"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/pages\/8703\/revisions\/8774"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/pl\/wp-json\/wp\/v2\/media?parent=8703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}