{"id":15334,"date":"2026-10-27T23:52:44","date_gmt":"2026-10-27T21:52:44","guid":{"rendered":"https:\/\/3cxcloud.lt\/mensagens-no-viber\/"},"modified":"2026-10-28T00:00:03","modified_gmt":"2026-10-27T22:00:03","slug":"mensagens-no-viber","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/pt-br\/mensagens-no-viber\/","title":{"rendered":"Mensagens no Viber"},"content":{"rendered":"<div class=\"tnsh tnssol\">\n<section class=\"tnsh-hero\">\n<div class=\"tnsh-hero-in\">\n<div class=\"tnsh-hero-txt\">\n<h1>VIBER<\/h1>\n<p class=\"tnsh-hero-sub\">Mensagens para usu\u00e1rios do Viber a partir do mesmo sistema do SMS<\/p>\n<p class=\"tnsh-hero-p\">O Viber \u00e9 um dos quatro canais do OMNI messenger da 3CX Cloud LT, ao lado de SMS, WhatsApp e RCS. A mesma base de contatos, os mesmos modelos e o mesmo relat\u00f3rio de entrega, de modo que n\u00e3o \u00e9 preciso uma ferramenta separada para as mensagens do Viber.<\/p>\n<div class=\"tnsh-cta\"><a class=\"tnsh-btn popmake-13375\" href=\"#demo\" role=\"button\">Solicitar demonstra\u00e7\u00e3o<\/a><a class=\"tnsh-btn2\" href=\"https:\/\/3cxcloud.lt\/pt-br\/central-de-sms\/\">Centro de SMS<\/a><\/div>\n<\/div>\n<div class=\"tnsh-hero-art\"><svg class=\"tnsh-art\" viewBox=\"0 26 560 348\" role=\"img\" aria-label=\"Um celular com uma conversa no Viber: uma mensagem enviada e a resposta do cliente e, ao lado, a lista de canais SMS, WhatsApp, Viber e RCS com o status de entrega.\"><defs><linearGradient id=\"vbG\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#9B8CFF\"\/><stop offset=\"100%\" stop-color=\"#4FA8D8\"\/><\/linearGradient><linearGradient id=\"vbP\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"1\"><stop offset=\"0%\" stop-color=\"#FFFFFF\" stop-opacity=\".15\"\/><stop offset=\"100%\" stop-color=\"#FFFFFF\" stop-opacity=\".05\"\/><\/linearGradient><\/defs><rect x=\"40\" y=\"36\" width=\"190\" height=\"320\" rx=\"26\" fill=\"url(#vbP)\" stroke=\"rgba(255,255,255,.22)\"\/><rect x=\"52\" y=\"48\" width=\"166\" height=\"296\" rx=\"18\" fill=\"rgba(9,24,42,.45)\"\/><rect x=\"104\" y=\"56\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"rgba(255,255,255,.22)\"\/><circle cx=\"76\" cy=\"86\" r=\"13\" fill=\"#7360F2\"\/><path d=\"M70.5 81.5a2 2 0 0 1 2-2h1.6a1.3 1.3 0 0 1 1.3 1.1c.1.85.3 1.7.6 2.5a1.3 1.3 0 0 1-.3 1.35l-1.1 1.1a13 13 0 0 0 4.9 4.9l1.1-1.1a1.3 1.3 0 0 1 1.35-.3c.8.3 1.65.5 2.5.6a1.3 1.3 0 0 1 1.1 1.3v1.6a2 2 0 0 1-2 2 20 20 0 0 1-13.05-13.05z\" fill=\"#FFFFFF\"\/><text x=\"98\" y=\"84\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"98\" y=\"96\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.55)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">TENESYS<\/text><rect x=\"76\" y=\"116\" width=\"128\" height=\"52\" rx=\"12\" fill=\"#7360F2\" opacity=\".92\"\/><rect x=\"90\" y=\"130\" width=\"100\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"90\" y=\"144\" width=\"72\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><text x=\"190\" y=\"162\" font-size=\"8\" font-weight=\"600\" fill=\"rgba(255,255,255,.75)\" text-anchor=\"end\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Entregue<\/text><rect x=\"66\" y=\"182\" width=\"112\" height=\"46\" rx=\"12\" fill=\"rgba(255,255,255,.12)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"80\" y=\"196\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.42)\"\/><rect x=\"80\" y=\"210\" width=\"58\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.26)\"\/><rect x=\"92\" y=\"242\" width=\"112\" height=\"34\" rx=\"12\" fill=\"#7360F2\" opacity=\".55\"\/><rect x=\"106\" y=\"256\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.6)\"\/><rect x=\"66\" y=\"300\" width=\"138\" height=\"24\" rx=\"12\" fill=\"rgba(255,255,255,.08)\" stroke=\"rgba(255,255,255,.16)\"\/><circle cx=\"192\" cy=\"312\" r=\"9\" fill=\"#7360F2\"\/><path d=\"M188 312h7M192.5 308.5l3.5 3.5-3.5 3.5\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"268\" y=\"96\" width=\"256\" height=\"220\" rx=\"16\" fill=\"rgba(9,24,42,.82)\" stroke=\"rgba(255,255,255,.2)\"\/><rect x=\"284\" y=\"112\" width=\"4\" height=\"188\" rx=\"2\" fill=\"url(#vbG)\"\/><text x=\"300\" y=\"128\" font-size=\"11\" font-weight=\"800\" fill=\"#EAF3FA\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"300\" y=\"148\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"162\" r=\"5\" fill=\"#4FA8D8\"\/><text x=\"330\" y=\"166\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"300\" y=\"184\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"198\" r=\"5\" fill=\"#63C081\"\/><text x=\"330\" y=\"202\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"300\" y=\"220\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(115,96,242,.3)\" stroke=\"rgba(115,96,242,.8)\"\/><circle cx=\"316\" cy=\"234\" r=\"5\" fill=\"#7360F2\"\/><text x=\"330\" y=\"238\" font-size=\"10\" font-weight=\"800\" fill=\"#FFFFFF\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"300\" y=\"256\" width=\"208\" height=\"28\" rx=\"10\" fill=\"rgba(255,255,255,.06)\" stroke=\"rgba(255,255,255,.14)\"\/><circle cx=\"316\" cy=\"270\" r=\"5\" fill=\"#E8A33D\"\/><text x=\"330\" y=\"274\" font-size=\"10\" font-weight=\"600\" fill=\"rgba(255,255,255,.7)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><text x=\"300\" y=\"302\" font-size=\"9\" font-weight=\"600\" fill=\"rgba(255,255,255,.5)\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Mesma base, mesmos modelos<\/text><\/svg><\/div>\n<\/div>\n<\/section>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Canal Viber<\/span><\/p>\n<h2>O que s\u00e3o mensagens do Viber na empresa?<\/h2>\n<p class=\"tnspro-sub\">S\u00e3o mensagens que chegam ao aplicativo Viber \u2014 o mesmo que o destinat\u00e1rio usa todos os dias. Elas s\u00e3o enviadas pelo mesmo sistema do SMS, ent\u00e3o n\u00e3o s\u00e3o necess\u00e1rias uma segunda base de contatos nem uma segunda ferramenta.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Quatro canais \u2014 SMS, WhatsApp, Viber e RCS \u2014 convergem para um sistema OMNI messenger com base de contatos, modelos e relat\u00f3rio comuns, e de l\u00e1 a mensagem segue para o destinat\u00e1rio.\"><rect x=\"24\" y=\"40\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"61\" r=\"8\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"66\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><path d=\"M216 61h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 55l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"96\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"117\" r=\"8\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"122\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><path d=\"M216 117h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 111l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"24\" y=\"152\" width=\"186\" height=\"42\" rx=\"12\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.55)\" stroke-width=\"2\"\/><circle cx=\"48\" cy=\"173\" r=\"8\" fill=\"#7360F2\"\/><text x=\"68\" y=\"178\" font-size=\"13\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><path d=\"M216 173h46\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M260 167l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"24\" y=\"208\" width=\"186\" height=\"42\" rx=\"12\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-width=\"1\"\/><circle cx=\"48\" cy=\"229\" r=\"8\" fill=\"#E08A2B\"\/><text x=\"68\" y=\"234\" font-size=\"13\" font-weight=\"600\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">RCS<\/text><path d=\"M216 229h46\" stroke=\"#C3D2DD\" stroke-width=\"2\"\/><path d=\"M260 223l8 6-8 6z\" fill=\"#C3D2DD\"\/><rect x=\"288\" y=\"52\" width=\"230\" height=\"146\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"403\" y=\"84\" font-size=\"14\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">OMNI messenger<\/text><rect x=\"312\" y=\"102\" width=\"182\" height=\"8\" rx=\"4\" fill=\"rgba(27,147,209,.18)\"\/><text x=\"312\" y=\"132\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Uma base de contatos<\/text><text x=\"312\" y=\"154\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Os mesmos modelos<\/text><text x=\"312\" y=\"176\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Um relat\u00f3rio<\/text><path d=\"M524 124h48\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M570 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"596\" y=\"52\" width=\"252\" height=\"146\" rx=\"16\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"722\" y=\"84\" font-size=\"13\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Destinat\u00e1rio<\/text><rect x=\"664\" y=\"100\" width=\"116\" height=\"78\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"690\" cy=\"124\" r=\"11\" fill=\"#7360F2\"\/><text x=\"708\" y=\"128\" font-size=\"10\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"678\" y=\"146\" width=\"88\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.3)\"\/><rect x=\"678\" y=\"160\" width=\"62\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Para um aplicativo conhecido<\/h3>\n<p>A mensagem chega ao Viber, que o destinat\u00e1rio j\u00e1 tem no celular.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Um dos quatro canais<\/h3>\n<p>SMS, WhatsApp, Viber e RCS funcionam no mesmo sistema.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>A mesma base de contatos<\/h3>\n<p>N\u00e3o \u00e9 preciso duplicar a lista de destinat\u00e1rios \u2014 ela \u00e9 comum a todos os canais.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 11.3a8.5 8.5 0 1 0-3.2 6.6l3.4.9-.9-3.3a8.4 8.4 0 0 0 .7-4.2z\"\/><path d=\"M9.4 8.6a1.3 1.3 0 0 1 1.3-1.3h1.1a.9.9 0 0 1 .9.75c.08.6.22 1.2.42 1.76a.9.9 0 0 1-.23.95l-.8.8a9 9 0 0 0 3.3 3.3l.8-.8a.9.9 0 0 1 .95-.23c.56.2 1.16.34 1.76.42a.9.9 0 0 1 .75.9v1.1\" \/><\/svg><\/div>\n<h3>Os mesmos modelos<\/h3>\n<p>Um modelo preparado uma vez serve para o Viber e para os demais canais.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Envio em massa<\/span><\/p>\n<h2>Como enviar uma mensagem do Viber para muitos destinat\u00e1rios?<\/h2>\n<p class=\"tnspro-sub\">A lista de destinat\u00e1rios \u00e9 carregada de um arquivo Excel ou CSV e o texto \u00e9 montado a partir de um modelo com vari\u00e1veis. O mesmo pode ser feito pelo seu pr\u00f3prio sistema via REST API.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Uma tabela de contatos do Excel ou CSV, um modelo com as vari\u00e1veis {{Nome}} e {{Link}} e, como resultado, uma mensagem preenchida separadamente para cada destinat\u00e1rio.\"><rect x=\"24\" y=\"44\" width=\"200\" height=\"162\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"124\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Contatos (Excel\/CSV)<\/text><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><rect x=\"44\" y=\"96\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"103\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"103\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"120\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"127\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"127\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"144\" width=\"160\" height=\"24\" fill=\"#FFFFFF\"\/><rect x=\"56\" y=\"151\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"151\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"168\" width=\"160\" height=\"24\" fill=\"#F4F8FB\"\/><rect x=\"56\" y=\"175\" width=\"54\" height=\"7\" rx=\"3.5\" fill=\"#C9D6E1\"\/><rect x=\"122\" y=\"175\" width=\"70\" height=\"7\" rx=\"3.5\" fill=\"#E0E9F0\"\/><rect x=\"44\" y=\"86\" width=\"160\" height=\"104\" rx=\"8\" fill=\"none\" stroke=\"#C9DAE8\"\/><path d=\"M232 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M276 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"302\" y=\"44\" width=\"236\" height=\"162\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"420\" y=\"72\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Modelo<\/text><rect x=\"322\" y=\"88\" width=\"196\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"106\" width=\"96\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"370\" y=\"122\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Nome}}<\/text><rect x=\"428\" y=\"112\" width=\"90\" height=\"8\" rx=\"4\" fill=\"#DCE6EE\"\/><rect x=\"322\" y=\"142\" width=\"150\" height=\"8\" rx=\"4\" fill=\"#E6EEF4\"\/><rect x=\"322\" y=\"162\" width=\"104\" height=\"24\" rx=\"8\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><text x=\"374\" y=\"178\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">{{Link}}<\/text><path d=\"M546 124h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M590 118l8 6-8 6z\" fill=\"#9FB6C8\"\/><text x=\"718\" y=\"60\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Personalizado para cada um<\/text><rect x=\"616\" y=\"74\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"86\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"98\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"94\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 94l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"124\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"136\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"148\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"144\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 144l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><rect x=\"616\" y=\"174\" width=\"204\" height=\"40\" rx=\"12\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"630\" y=\"186\" width=\"120\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.8)\"\/><rect x=\"630\" y=\"198\" width=\"84\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.5)\"\/><circle cx=\"836\" cy=\"194\" r=\"9\" fill=\"rgba(63,174,74,.16)\"\/><path d=\"M831.5 194l3 3 6-6\" stroke=\"#3FAE4A\" stroke-width=\"2\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Lista do Excel ou CSV<\/h3>\n<p>Voc\u00ea carrega os contatos por arquivo e envia de uma s\u00f3 vez.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Modelos com vari\u00e1veis<\/h3>\n<p>Os campos {{Nome}}, {{Link}} e outros s\u00e3o preenchidos para cada destinat\u00e1rio.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Via REST API<\/h3>\n<p>As mensagens podem ser enviadas pelo seu sistema ou CRM \u2014 sem ferramenta separada para a equipe.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 6.4h9M3.6 11h9M3.6 15.6h6\"\/><path d=\"M17.8 20V9.4\"\/><path d=\"M14.6 12.4l3.2-3.2 3.2 3.2\"\/><\/svg><\/div>\n<h3>Lista negra e Anti-SPAM<\/h3>\n<p>Quem cancela \u00e9 inclu\u00eddo automaticamente e o spam \u00e9 filtrado.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Respostas<\/span><\/p>\n<h2>Onde chega a resposta do cliente?<\/h2>\n<p class=\"tnspro-sub\">A resposta volta para o mesmo fio e aparece na janela do Agent Desktop junto com os demais canais. A equipe n\u00e3o precisa abrir o Viber separadamente \u2014 todo o hist\u00f3rico da conversa fica em um s\u00f3 lugar.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"A resposta do cliente vinda do Viber volta para a janela do Agent Desktop: \u00e0 esquerda a lista de canais, no centro um fio de conversa, \u00e0 direita o hist\u00f3rico do cliente.\"><rect x=\"24\" y=\"48\" width=\"178\" height=\"154\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"113\" y=\"76\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Cliente<\/text><rect x=\"70\" y=\"90\" width=\"86\" height=\"96\" rx=\"12\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\"\/><circle cx=\"113\" cy=\"116\" r=\"12\" fill=\"#7360F2\"\/><path d=\"M108 111.5a1.7 1.7 0 0 1 1.7-1.7h1.3a1.1 1.1 0 0 1 1.1.95c.08.7.24 1.4.5 2.05a1.1 1.1 0 0 1-.26 1.15l-.9.9a11 11 0 0 0 4.1 4.1l.9-.9a1.1 1.1 0 0 1 1.15-.26c.65.26 1.35.42 2.05.5a1.1 1.1 0 0 1 .95 1.1v1.3a1.7 1.7 0 0 1-1.7 1.7 17 17 0 0 1-11.1-11.1z\" fill=\"#FFFFFF\"\/><rect x=\"80\" y=\"140\" width=\"66\" height=\"7\" rx=\"3.5\" fill=\"rgba(115,96,242,.28)\"\/><rect x=\"80\" y=\"156\" width=\"48\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><path d=\"M210 124h48\" stroke=\"#7360F2\" stroke-width=\"2\"\/><path d=\"M256 118l8 6-8 6z\" fill=\"#7360F2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"178\" rx=\"16\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><rect x=\"284\" y=\"36\" width=\"560\" height=\"34\" rx=\"16\" fill=\"#F2F7FB\"\/><rect x=\"284\" y=\"56\" width=\"560\" height=\"14\" fill=\"#F2F7FB\"\/><text x=\"304\" y=\"59\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Agent Desktop<\/text><rect x=\"298\" y=\"84\" width=\"150\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"320\" cy=\"100\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"334\" y=\"104\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">E-mail<\/text><circle cx=\"320\" cy=\"126\" r=\"5\" fill=\"#E08A2B\"\/><text x=\"334\" y=\"130\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Chat no site<\/text><circle cx=\"320\" cy=\"152\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"334\" y=\"156\" font-size=\"11\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"306\" y=\"167\" width=\"134\" height=\"22\" rx=\"7\" fill=\"rgba(115,96,242,.12)\" stroke=\"rgba(115,96,242,.5)\"\/><circle cx=\"320\" cy=\"178\" r=\"5\" fill=\"#7360F2\"\/><text x=\"334\" y=\"182\" font-size=\"11\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"470\" y=\"100\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Um \u00fanico fio<\/text><rect x=\"470\" y=\"112\" width=\"188\" height=\"34\" rx=\"10\" fill=\"#7360F2\" opacity=\".9\"\/><rect x=\"482\" y=\"122\" width=\"118\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.75)\"\/><rect x=\"482\" y=\"134\" width=\"80\" height=\"6\" rx=\"3\" fill=\"rgba(255,255,255,.45)\"\/><rect x=\"500\" y=\"156\" width=\"158\" height=\"32\" rx=\"10\" fill=\"#F2F7FB\" stroke=\"#DCE6EE\"\/><rect x=\"512\" y=\"166\" width=\"96\" height=\"6\" rx=\"3\" fill=\"#C9D6E1\"\/><rect x=\"512\" y=\"177\" width=\"64\" height=\"6\" rx=\"3\" fill=\"#DCE6EE\"\/><rect x=\"676\" y=\"84\" width=\"152\" height=\"116\" rx=\"10\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><text x=\"752\" y=\"106\" font-size=\"11\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Hist\u00f3rico do cliente<\/text><rect x=\"692\" y=\"120\" width=\"120\" height=\"7\" rx=\"3.5\" fill=\"#DCE6EE\"\/><rect x=\"692\" y=\"136\" width=\"96\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"152\" width=\"112\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><rect x=\"692\" y=\"168\" width=\"72\" height=\"7\" rx=\"3.5\" fill=\"#E6EEF4\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Na mesma conversa<\/h3>\n<p>A resposta se junta ao mesmo fio em vez de aparecer separada.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Na janela do Agent Desktop<\/h3>\n<p>As conversas do Viber chegam junto com e-mail, chat no site, SMS e WhatsApp.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Hist\u00f3rico em um s\u00f3 lugar<\/h3>\n<p>D\u00e1 para ver o que foi escrito e quando, independentemente do canal.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.6 8.2h12.8a4 4 0 0 1 0 8h-6\"\/><path d=\"M6.8 5.2 3.6 8.2l3.2 3\"\/><path d=\"M14 13.2l-3.6 3 3.6 3\"\/><\/svg><\/div>\n<h3>Toda a equipe v\u00ea<\/h3>\n<p>Outro atendente pode assumir a conversa \u2014 o contexto j\u00e1 est\u00e1 l\u00e1.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body tnspro-zone tnspro-zone--tint\">\n<header class=\"tnspro-head\"><span class=\"tnspro-eyebrow\">Entrega<\/span><\/p>\n<h2>Como saber se a mensagem chegou ao destinat\u00e1rio?<\/h2>\n<p class=\"tnspro-sub\">O relat\u00f3rio de entrega \u00e9 atualizado em tempo real e \u00e9 comum a todos os canais \u2014 as mensagens do Viber n\u00e3o precisam ser contadas \u00e0 parte.<\/p>\n<\/header>\n<div class=\"tnscm-art\"><svg viewBox=\"0 0 880 250\" role=\"img\" aria-label=\"Status da remessa \u2014 na fila, enviada, entregue; o Viber \u00e9 o canal principal, o SMS a rota alternativa, e os resultados s\u00e3o reunidos em um relat\u00f3rio comum.\"><text x=\"140\" y=\"56\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Remessa<\/text><rect x=\"24\" y=\"70\" width=\"232\" height=\"140\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\"\/><circle cx=\"50\" cy=\"99\" r=\"7\" fill=\"#9FB6C8\"\/><text x=\"68\" y=\"103\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Na fila<\/text><rect x=\"150\" y=\"95\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"95\" width=\"24\" height=\"9\" rx=\"4.5\" fill=\"#9FB6C8\"\/><circle cx=\"50\" cy=\"133\" r=\"7\" fill=\"#1B93D1\"\/><text x=\"68\" y=\"137\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Enviada<\/text><rect x=\"150\" y=\"129\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"129\" width=\"62\" height=\"9\" rx=\"4.5\" fill=\"#1B93D1\"\/><circle cx=\"50\" cy=\"167\" r=\"7\" fill=\"#3FAE4A\"\/><text x=\"68\" y=\"171\" font-size=\"11\" font-weight=\"700\" fill=\"#44586A\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Entregue<\/text><rect x=\"150\" y=\"163\" width=\"90\" height=\"9\" rx=\"4.5\" fill=\"rgba(159,182,200,.25)\"\/><rect x=\"150\" y=\"163\" width=\"84\" height=\"9\" rx=\"4.5\" fill=\"#3FAE4A\"\/><path d=\"M264 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M308 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"336\" y=\"56\" width=\"252\" height=\"76\" rx=\"14\" fill=\"rgba(115,96,242,.1)\" stroke=\"rgba(115,96,242,.5)\" stroke-width=\"2\"\/><circle cx=\"364\" cy=\"94\" r=\"10\" fill=\"#7360F2\"\/><text x=\"384\" y=\"90\" font-size=\"12\" font-weight=\"800\" fill=\"#4A33C8\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><text x=\"384\" y=\"108\" font-size=\"10\" font-weight=\"600\" fill=\"#6B5BD0\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">canal principal<\/text><path d=\"M462 134v6\" stroke=\"#C3D2DD\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"4 3\"\/><path d=\"M456 140h12l-6 7z\" fill=\"#C3D2DD\"\/><rect x=\"336\" y=\"148\" width=\"252\" height=\"64\" rx=\"14\" fill=\"#F7FAFD\" stroke=\"#DCE6EE\" stroke-dasharray=\"6 4\"\/><circle cx=\"364\" cy=\"180\" r=\"10\" fill=\"#1B93D1\"\/><text x=\"384\" y=\"176\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><text x=\"384\" y=\"194\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">rota alternativa<\/text><path d=\"M596 140h46\" stroke=\"#9FB6C8\" stroke-width=\"2\"\/><path d=\"M640 134l8 6-8 6z\" fill=\"#9FB6C8\"\/><rect x=\"668\" y=\"56\" width=\"188\" height=\"156\" rx=\"14\" fill=\"#FFFFFF\" stroke=\"#C9DAE8\" stroke-width=\"2\"\/><text x=\"762\" y=\"84\" font-size=\"12\" font-weight=\"800\" fill=\"#0E5E93\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Relat\u00f3rio<\/text><text x=\"762\" y=\"104\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" text-anchor=\"middle\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">de todos os canais<\/text><circle cx=\"690\" cy=\"130\" r=\"5\" fill=\"#7360F2\"\/><text x=\"704\" y=\"134\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">Viber<\/text><rect x=\"776\" y=\"126\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"126\" width=\"54\" height=\"8\" rx=\"4\" fill=\"#7360F2\"\/><circle cx=\"690\" cy=\"156\" r=\"5\" fill=\"#1B93D1\"\/><text x=\"704\" y=\"160\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">SMS<\/text><rect x=\"776\" y=\"152\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"152\" width=\"40\" height=\"8\" rx=\"4\" fill=\"#1B93D1\"\/><circle cx=\"690\" cy=\"182\" r=\"5\" fill=\"#3FAE4A\"\/><text x=\"704\" y=\"186\" font-size=\"10\" font-weight=\"600\" fill=\"#5B7085\" font-family=\"-apple-system,Segoe UI,Roboto,Arial\">WhatsApp<\/text><rect x=\"776\" y=\"178\" width=\"66\" height=\"8\" rx=\"4\" fill=\"rgba(159,182,200,.22)\"\/><rect x=\"776\" y=\"178\" width=\"28\" height=\"8\" rx=\"4\" fill=\"#3FAE4A\"\/><\/svg><\/div>\n<ul class=\"tnspro-cards tnspro-cards--4\">\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Status em tempo real<\/h3>\n<p>Voc\u00ea v\u00ea o que foi enviado, o que foi entregue e onde houve um obst\u00e1culo.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Um relat\u00f3rio para todos os canais<\/h3>\n<p>Resultados de Viber, SMS, WhatsApp e RCS no mesmo resumo.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Canal alternativo<\/h3>\n<p>Se o destinat\u00e1rio n\u00e3o estiver acess\u00edvel no Viber, a mesma mensagem pode ser entregue por outro canal.<\/p>\n<\/li>\n<li class=\"tnspro-card\">\n<div class=\"tnspro-cico\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 20V13M9.3 20V8.6M14.6 20v-5\"\/><path d=\"M19 20V6\"\/><path d=\"M3 4.6 5 6.6 9 2.6\"\/><\/svg><\/div>\n<h3>Webhook para o seu sistema<\/h3>\n<p>Os avisos de status podem ir direto para o seu CRM ou aplicativo.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsc-faq\">\n<h2>Perguntas frequentes<\/h2>\n<div class=\"tnsc-qa\">\n<h3>Qual a diferen\u00e7a entre uma mensagem do Viber e um SMS?<\/h3>\n<p>A mensagem do Viber vai pela internet at\u00e9 o aplicativo Viber, enquanto o SMS vai pela rede da operadora para qualquer n\u00famero de telefone. As duas s\u00e3o enviadas pelo mesmo sistema da 3CX Cloud LT, com a mesma base de contatos e o mesmo relat\u00f3rio de entrega.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>\u00c9 poss\u00edvel enviar mensagens do Viber em massa?<\/h3>\n<p>Sim. Voc\u00ea carrega a lista de destinat\u00e1rios de um arquivo Excel ou CSV, monta o texto a partir de um modelo com vari\u00e1veis e tamb\u00e9m pode enviar pelo seu pr\u00f3prio sistema via REST API.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>O cliente pode responder a uma mensagem do Viber?<\/h3>\n<p>Sim. A resposta volta para o mesmo fio e aparece na janela do Agent Desktop junto com os demais canais, ent\u00e3o o hist\u00f3rico da conversa fica em um s\u00f3 lugar.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>O Viber precisa de uma base de contatos separada?<\/h3>\n<p>N\u00e3o. Viber, SMS, WhatsApp e RCS usam a mesma base de contatos e os mesmos modelos \u2014 \u00e9 um \u00fanico OMNI messenger.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>O que acontece se o destinat\u00e1rio n\u00e3o usar o Viber?<\/h3>\n<p>A mesma mensagem pode ser entregue por outro canal, por exemplo por SMS. O canal \u00e9 escolhido no mesmo sistema e n\u00e3o \u00e9 preciso uma ferramenta separada.<\/p>\n<\/div>\n<div class=\"tnsc-qa\">\n<h3>As mensagens do Viber podem ser conectadas ao sistema pr\u00f3prio?<\/h3>\n<p>Sim. Para o envio h\u00e1 uma REST API, e os status de entrega podem chegar ao seu CRM ou aplicativo por webhook.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"tnsh-body\">\n<div class=\"tnspro-rel\">\n<h2>Outros canais de mensagens<\/h2>\n<p>O Viber \u00e9 um dos canais do OMNI messenger da 3CX Cloud LT \u2014 todos funcionam no mesmo sistema.<\/p>\n<div class=\"tnsmc-row\"><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/pt-br\/central-de-sms\/\" style=\"--ch:#1B93D1\"><span class=\"tnsmc-txt\"><b>Centro de SMS<\/b><span>Os quatro canais em um s\u00f3 sistema<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/pt-br\/mensagens-sms-whatsapp-rcs\/\" style=\"--ch:#12A594\"><span class=\"tnsmc-txt\"><b>SMS, WhatsApp, RCS<\/b><span>Em que os canais se diferenciam entre si<\/span><\/span><\/a><a class=\"tnsmc-btn\" href=\"https:\/\/3cxcloud.lt\/pt-br\/agent-desktop-br\/\" style=\"--ch:#7360F2\"><span class=\"tnsmc-txt\"><b>Agent Desktop<\/b><span>A janela onde as respostas aparecem<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"tnsh-body\">\n<section class=\"tnsh-final\"><span class=\"tnspro-eyebrow\">Pr\u00f3ximo passo<\/span><\/p>\n<h2>Vamos falar sobre o seu caso<\/h2>\n<p>Escreva que mensagens quer enviar e para qual grupo de destinat\u00e1rios \u2014 vamos sugerir o canal adequado.<\/p>\n<p><a class=\"tnsh-btn popmake-13375\" href=\"#demo\" role=\"button\">Solicitar demonstra\u00e7\u00e3o<\/a><\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"@id\":\"https:\/\/3cxcloud.lt\/pt-br\/mensagens-no-viber\/#service\",\"url\":\"https:\/\/3cxcloud.lt\/pt-br\/mensagens-no-viber\/\",\"name\":\"Mensagens no Viber\",\"serviceType\":\"Envio de mensagens no Viber para empresas\",\"description\":\"As mensagens do Viber s\u00e3o enviadas pelo mesmo sistema do SMS: uma base de contatos, os mesmos modelos e um relat\u00f3rio de entrega comum. As respostas voltam para o mesmo fio.\",\"inLanguage\":\"pt-BR\",\"brand\":{\"@type\":\"Brand\",\"name\":\"3CX Cloud LT\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"3CX Cloud LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"}}<\/script><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qual a diferen\u00e7a entre uma mensagem do Viber e um SMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A mensagem do Viber vai pela internet at\u00e9 o aplicativo Viber, enquanto o SMS vai pela rede da operadora para qualquer n\u00famero de telefone. As duas s\u00e3o enviadas pelo mesmo sistema da 3CX Cloud LT, com a mesma base de contatos e o mesmo relat\u00f3rio de entrega.\"}},{\"@type\":\"Question\",\"name\":\"\u00c9 poss\u00edvel enviar mensagens do Viber em massa?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sim. Voc\u00ea carrega a lista de destinat\u00e1rios de um arquivo Excel ou CSV, monta o texto a partir de um modelo com vari\u00e1veis e tamb\u00e9m pode enviar pelo seu pr\u00f3prio sistema via REST API.\"}},{\"@type\":\"Question\",\"name\":\"O cliente pode responder a uma mensagem do Viber?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sim. A resposta volta para o mesmo fio e aparece na janela do Agent Desktop junto com os demais canais, ent\u00e3o o hist\u00f3rico da conversa fica em um s\u00f3 lugar.\"}},{\"@type\":\"Question\",\"name\":\"O Viber precisa de uma base de contatos separada?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"N\u00e3o. Viber, SMS, WhatsApp e RCS usam a mesma base de contatos e os mesmos modelos \u2014 \u00e9 um \u00fanico OMNI messenger.\"}},{\"@type\":\"Question\",\"name\":\"O que acontece se o destinat\u00e1rio n\u00e3o usar o Viber?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A mesma mensagem pode ser entregue por outro canal, por exemplo por SMS. O canal \u00e9 escolhido no mesmo sistema e n\u00e3o \u00e9 preciso uma ferramenta separada.\"}},{\"@type\":\"Question\",\"name\":\"As mensagens do Viber podem ser conectadas ao sistema pr\u00f3prio?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sim. Para o envio h\u00e1 uma REST API, e os status de entrega podem chegar ao seu CRM ou aplicativo por webhook.\"}}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>VIBER Mensagens para usu\u00e1rios do Viber a partir do mesmo sistema do SMS O Viber \u00e9 um dos quatro canais do OMNI messenger da 3CX Cloud LT, ao lado de SMS, WhatsApp e RCS. A mesma base de contatos, os mesmos modelos e o mesmo relat\u00f3rio de entrega, de modo que n\u00e3o \u00e9 preciso uma [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-15334","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages\/15334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/comments?post=15334"}],"version-history":[{"count":1,"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages\/15334\/revisions"}],"predecessor-version":[{"id":15373,"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages\/15334\/revisions\/15373"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/media?parent=15334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}