{"id":15459,"date":"2026-11-04T23:23:13","date_gmt":"2026-11-04T21:23:13","guid":{"rendered":"https:\/\/3cxcloud.lt\/alert-alerta-automatico-por-ligacao\/"},"modified":"2026-11-04T23:23:13","modified_gmt":"2026-11-04T21:23:13","slug":"alert-alerta-automatico-por-ligacao","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/pt-br\/alert-alerta-automatico-por-ligacao\/","title":{"rendered":"ALERT \u2013 alerta autom\u00e1tico por liga\u00e7\u00e3o"},"content":{"rendered":"<div class=\"tnsal\">\n<div class=\"tnsal-band tnsal-band--deep tnsal-hero\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-hero-txt\">\n      <span class=\"tnsal-eyebrow\">ALERT \u00b7 <span class=\"tnsal-brand\">3cxCloud.LT<\/span><\/span><\/p>\n<h1>Eventos cr\u00edticos n\u00e3o podem ficar sem resposta.<\/h1>\n<p class=\"tnsal-lead\">O aviso que seu sistema j\u00e1 envia por e-mail se transforma em uma liga\u00e7\u00e3o. O ALERT liga para o funcion\u00e1rio respons\u00e1vel, aguarda a confirma\u00e7\u00e3o e, se n\u00e3o a recebe, segue o cen\u00e1rio definido. 24 horas por dia, sem operador de plant\u00e3o.<\/p>\n<ul class=\"tnsal-accents\">\n<li><span class=\"tnsal-dot\"><\/span>E-mail \u2192 liga\u00e7\u00e3o<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Funciona 24\/7<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Liga\u00e7\u00f5es autom\u00e1ticas<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Confirma\u00e7\u00f5es dos destinat\u00e1rios<\/li>\n<li><span class=\"tnsal-dot\"><\/span>Cen\u00e1rios de escalonamento<\/li>\n<\/ul>\n<div class=\"tnsal-cta-row\">\n        <a class=\"tnsal-btn tnsal-btn--main popmake-13375\" href=\"#\">Conversar sobre a solu\u00e7\u00e3o<\/a><br \/>\n        <a class=\"tnsal-btn tnsal-btn--ghost\" href=\"#kaip-veikia\">Como funciona<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"tnsal-phone\" role=\"img\" aria-label=\"Liga\u00e7\u00e3o autom\u00e1tica recebida: um evento importante \u00e9 informado, o destinat\u00e1rio confirma o recebimento pelo teclado do telefone e a resposta e o hor\u00e1rio s\u00e3o registrados.\">\n<div class=\"tnsal-phone-top\">\n        <span class=\"tnsal-ring\"><i><\/i><\/span><br \/>\n        <span>Liga\u00e7\u00e3o recebida<\/span>\n      <\/div>\n<div class=\"tnsal-phone-title\">Aviso autom\u00e1tico<\/div>\n<div class=\"tnsal-phone-sub\">Confirma\u00e7\u00e3o necess\u00e1ria<\/div>\n<div class=\"tnsal-phone-msg\">\u201cUm evento importante foi registrado. Por favor, confirme que recebeu a mensagem.\u201d<\/div>\n<div class=\"tnsal-keys\">\n        <span class=\"tnsal-key tnsal-key--on\"><b>1<\/b>Confirmo<\/span><br \/>\n        <span class=\"tnsal-key\"><b>2<\/b>Passar para outra pessoa<\/span>\n      <\/div>\n<div class=\"tnsal-phone-foot\">\n        <span class=\"tnsal-tag\"><br \/>\n          <svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><br \/>\n          Confirmado<br \/>\n        <\/span><br \/>\n        <span>Resposta e hor\u00e1rio registrados<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Onde come\u00e7a<\/span><\/p>\n<h2>O e-mail vira uma liga\u00e7\u00e3o.<\/h2>\n<p class=\"tnsal-lead\">Seus sistemas j\u00e1 enviam avisos por e-mail. O ALERT reconhece os importantes e, no mesmo instante, liga para a pessoa respons\u00e1vel. O gatilho tamb\u00e9m pode ser um SMS \u2014 por exemplo, de um controlador de equipamento sem internet.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-conv\">\n<div class=\"tnsal-conv-card tnsal-conv-mail\">\n<div class=\"tnsal-conv-head\">\n          <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m2 7 10 6 10-6\"\/><\/svg><br \/>\n          E-mail recebido<br \/>\n          <time>03:14<\/time>\n        <\/div>\n<div class=\"tnsal-rows\">\n<div><b>De:<\/b><span>monitoring@imone.lt<\/span><\/div>\n<div><b>Assunto:<\/b><span>CRITICAL: Server not responding<\/span><\/div>\n<div><b>Para:<\/b><span>it@imone.lt<\/span><\/div>\n<\/p><\/div>\n<div class=\"tnsal-conv-foot\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 8v5M12 16h.01\"\/><\/svg><br \/>\n          <span>Fica na caixa de entrada. Ningu\u00e9m vai v\u00ea-lo at\u00e9 amanh\u00e3.<\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-conv-arrow\" aria-hidden=\"true\">\n        <em>ALERT<\/em><br \/>\n        <svg width=\"44\" height=\"22\" viewBox=\"0 0 44 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M2 11h38\"\/><path d=\"m32 3 8 8-8 8\"\/><\/svg>\n      <\/div>\n<div class=\"tnsal-conv-card tnsal-conv-call\">\n<div class=\"tnsal-conv-head\">\n          <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><br \/>\n          Liga\u00e7\u00e3o<br \/>\n          <time>03:14<\/time>\n        <\/div>\n<div class=\"tnsal-rows\">\n<div><b>Para:<\/b><span>especialista de TI de plant\u00e3o<\/span><\/div>\n<\/p><\/div>\n<p class=\"tnsal-conv-say\">\u201cO sistema de monitoramento registrou um evento cr\u00edtico. Por favor, confirme que recebeu a mensagem.\u201d<\/p>\n<div class=\"tnsal-conv-foot\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><br \/>\n          <span>Confirmado. Resposta e hor\u00e1rio registrados.<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex-grid\">\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Sistema de monitoramento<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>De:<\/b> monitoring@imone.lt<br \/>\n          <b>Assunto:<\/b> CRITICAL: Disk space low\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Liga\u00e7\u00e3o em poucos segundos\n        <\/div>\n<p class=\"tnsal-ex-say\">\u201cO sistema de monitoramento registrou um evento cr\u00edtico. Por favor, confirme que recebeu a mensagem.\u201d<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          Especialista de TI de plant\u00e3o\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Controlador de equipamento<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>SMS de:<\/b> +370 6xx xxxxx<br \/>\n          <b>Mensagem:<\/b> ALARM TEMP HIGH\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Liga\u00e7\u00e3o em poucos segundos\n        <\/div>\n<p class=\"tnsal-ex-say\">\u201cFoi registrado um alarme do equipamento. Por favor, confirme que recebeu a mensagem.\u201d<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          T\u00e9cnico de manuten\u00e7\u00e3o de plant\u00e3o\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-ex\">\n        <span class=\"tnsal-ex-tag\">Sistema de neg\u00f3cios<\/span><\/p>\n<div class=\"tnsal-ex-mail\">\n          <b>De:<\/b> uzsakymai@imone.lt<br \/>\n          <b>Assunto:<\/b> Novo pedido urgente\n        <\/div>\n<div class=\"tnsal-ex-down\">\n          <svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v14\"\/><path d=\"m5 13 7 7 7-7\"\/><\/svg><br \/>\n          Liga\u00e7\u00e3o em poucos segundos\n        <\/div>\n<p class=\"tnsal-ex-say\">\u201cChegou um pedido urgente que precisa da sua confirma\u00e7\u00e3o. Por favor, confirme que recebeu a mensagem.\u201d<\/p>\n<div class=\"tnsal-ex-who\">\n          <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><br \/>\n          Gerente de vendas\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"tnsal-note\">Tr\u00eas exemplos de \u00e1reas diferentes. Voc\u00ea define o remetente, os crit\u00e9rios do assunto, o texto da mensagem e o destinat\u00e1rio.<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-prob\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">O problema<\/span><\/p>\n<h2>Por que s\u00f3 o aviso n\u00e3o basta?<\/h2>\n<p class=\"tnsal-lead\">Um aviso s\u00f3 cumpre seu papel quando algu\u00e9m o v\u00ea. Eventos cr\u00edticos exigem alerta ativo e confirma\u00e7\u00e3o clara de que a mensagem chegou a uma pessoa.<\/p>\n<\/p><\/div>\n<ul class=\"tnsal-prob-list\">\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><\/p>\n<p><strong>O aviso passa despercebido.<\/strong> \u00c0 noite, no fim de semana ou em um dia corrido ele se perde entre outras mensagens.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><\/span><\/p>\n<p><strong>O tempo passa sem rea\u00e7\u00e3o.<\/strong> Um alerta n\u00e3o lido s\u00f3 \u00e9 notado quando as consequ\u00eancias j\u00e1 aparecem.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 11l3 3L22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg><\/span><\/p>\n<p><strong>N\u00e3o h\u00e1 confirma\u00e7\u00e3o.<\/strong> Uma mensagem enviada n\u00e3o diz se algu\u00e9m a leu e agiu.<\/p>\n<\/li>\n<li class=\"tnsal-prob-item\">\n          <span class=\"tnsal-prob-ico\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 11h-6\"\/><\/svg><\/span><\/p>\n<p><strong>N\u00e3o se sabe quem responde.<\/strong> Quando a primeira pessoa n\u00e3o atende, a cadeia de avisos costuma se romper.<\/p>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Vantagens<\/span><\/p>\n<h2>O que o alerta automatizado oferece?<\/h2>\n<p class=\"tnsal-lead\">O ALERT \u00e9 uma solu\u00e7\u00e3o da 3cxCloud.LT que transforma o aviso em liga\u00e7\u00e3o e n\u00e3o o deixa sem resposta.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-grid tnsal-grid--3\">\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 6.5V12l3.5 2\"\/><\/svg><\/span><\/p>\n<h3>Alerta autom\u00e1tico 24\/7<\/h3>\n<p>O evento \u00e9 registrado e o alerta come\u00e7a no mesmo instante \u2014 \u00e0 noite, no fim de semana ou nas f\u00e9rias.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/span><\/p>\n<h3>Liga\u00e7\u00f5es de voz com mensagens prontas<\/h3>\n<p>O telefone toca at\u00e9 algu\u00e9m atender. A mensagem pode ser lida por voz ou reproduzida de uma grava\u00e7\u00e3o pr\u00e9via.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 12.5l2.2 2.2L15.5 10\"\/><circle cx=\"12\" cy=\"12\" r=\"9\"\/><\/svg><\/span><\/p>\n<h3>Registro da confirma\u00e7\u00e3o do destinat\u00e1rio<\/h3>\n<p>O funcion\u00e1rio confirma o recebimento pelo teclado do telefone. A resposta e o hor\u00e1rio ficam registrados.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h6v6H4zM14 13h6v6h-6z\"\/><path d=\"M10 8h4a2 2 0 0 1 2 2v3\"\/><\/svg><\/span><\/p>\n<h3>Cen\u00e1rios de escalonamento<\/h3>\n<p>Sem resposta, o alerta continua: a liga\u00e7\u00e3o \u00e9 repetida, a pr\u00f3xima pessoa ou o grupo inteiro \u00e9 avisado.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 4h16v12H7l-3 3z\"\/><path d=\"M8.5 10h.01M12 10h.01M15.5 10h.01\"\/><\/svg><\/span><\/p>\n<h3>SMS e canais adicionais<\/h3>\n<p>A mensagem pode ir junto com a liga\u00e7\u00e3o ou como canal independente \u2014 como for melhor para voc\u00ea.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-card\">\n        <span class=\"tnsal-card-ico\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 15a3 3 0 1 0 0-6 3 3 0 0 0 0 6z\"\/><path d=\"M19.4 15a1.6 1.6 0 0 0 .3 1.8l.1.1a2 2 0 1 1-2.8 2.8l-.1-.1a1.6 1.6 0 0 0-1.8-.3 1.6 1.6 0 0 0-1 1.5V21a2 2 0 1 1-4 0v-.1A1.6 1.6 0 0 0 9 19.4a1.6 1.6 0 0 0-1.8.3l-.1.1a2 2 0 1 1-2.8-2.8l.1-.1a1.6 1.6 0 0 0 .3-1.8 1.6 1.6 0 0 0-1.5-1H3a2 2 0 1 1 0-4h.1A1.6 1.6 0 0 0 4.6 9a1.6 1.6 0 0 0-.3-1.8l-.1-.1a2 2 0 1 1 2.8-2.8l.1.1a1.6 1.6 0 0 0 1.8.3H9a1.6 1.6 0 0 0 1-1.5V3a2 2 0 1 1 4 0v.1a1.6 1.6 0 0 0 1 1.5 1.6 1.6 0 0 0 1.8-.3l.1-.1a2 2 0 1 1 2.8 2.8l-.1.1a1.6 1.6 0 0 0-.3 1.8V9a1.6 1.6 0 0 0 1.5 1H21a2 2 0 1 1 0 4h-.1a1.6 1.6 0 0 0-1.5 1z\"\/><\/svg><\/span><\/p>\n<h3>Adaptado aos seus processos<\/h3>\n<p>O cen\u00e1rio segue as regras da sua organiza\u00e7\u00e3o: quem \u00e9 avisado e em que ordem, o que \u00e9 perguntado e quando seguir adiante.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\" id=\"kaip-veikia\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Funcionamento<\/span><\/p>\n<h2>Como o ALERT funciona?<\/h2>\n<p class=\"tnsal-lead\">Um evento \u2014 um processo de resposta totalmente autom\u00e1tico. Do sinal ao resultado registrado, o sistema faz tudo sozinho.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-proc\">\n<div class=\"tnsal-pstep tnsal-pstep--alert\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M10.3 3.9 1.9 18a2 2 0 0 0 1.7 3h16.8a2 2 0 0 0 1.7-3L13.7 3.9a2 2 0 0 0-3.4 0z\"\/><path d=\"M12 9v4M12 17h.01\"\/><\/svg><\/span><br \/>\n        <b>Evento importante registrado<\/b><br \/>\n        <span>Incidente, falha ou outro sinal de neg\u00f3cio<\/span>\n      <\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/span><br \/>\n        <b>Alerta autom\u00e1tico<\/b><br \/>\n        <span>Liga\u00e7\u00e3o, SMS ou os dois canais juntos<\/span>\n      <\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9.5\"\/><path d=\"m8.4 12.3 2.4 2.4 4.8-4.8\"\/><\/svg><\/span><br \/>\n        <b>Confirma\u00e7\u00e3o do destinat\u00e1rio<\/b><br \/>\n        <span>A rea\u00e7\u00e3o do destinat\u00e1rio \u00e9 registrada<\/span>\n      <\/div>\n<div class=\"tnsal-pfork\" aria-hidden=\"true\"><i><\/i><i><\/i><\/div>\n<div class=\"tnsal-psplit\">\n<div class=\"tnsal-pstep tnsal-pstep--ok\">\n          <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><\/span><br \/>\n          <b>Confirmado<\/b><br \/>\n          <span>As a\u00e7\u00f5es de encerramento definidas s\u00e3o executadas<\/span>\n        <\/div>\n<div class=\"tnsal-pstep tnsal-pstep--esc\">\n          <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 18V9a3 3 0 0 1 3-3h8\"\/><path d=\"m13 3 3.5 3L13 9\"\/><path d=\"M5 18h14\"\/><path d=\"m16 15 3 3-3 3\"\/><\/svg><\/span><br \/>\n          <b>N\u00e3o confirmado<\/b><br \/>\n          <span>O cen\u00e1rio de escalonamento \u00e9 ativado<\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"tnsal-parrow\" aria-hidden=\"true\"><svg width=\"14\" height=\"22\" viewBox=\"0 0 14 22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 1v19\"\/><path d=\"m1 14 6 6 6-6\"\/><\/svg><\/div>\n<div class=\"tnsal-pstep\">\n        <span class=\"tnsal-pstep-ico\"><svg width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"18\" rx=\"2\"\/><path d=\"M9 4V2.8A.8.8 0 0 1 9.8 2h4.4a.8.8 0 0 1 .8.8V4\"\/><path d=\"M9 11h6M9 15h4\"\/><\/svg><\/span><br \/>\n        <b>Registro do resultado<\/b><br \/>\n        <span>Hist\u00f3rico de alertas e poss\u00edvel envio ao CRM<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-esc\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">Escalonamento<\/span><\/p>\n<h2>Se o primeiro funcion\u00e1rio n\u00e3o responde, o ALERT continua.<\/h2>\n<p class=\"tnsal-lead\">O alerta n\u00e3o para em uma \u00fanica tentativa. O cen\u00e1rio passa sozinho para a pr\u00f3xima pessoa, e cada passo fica registrado.<\/p>\n<p class=\"tnsal-note\">Abaixo, um exemplo de cadeia. Voc\u00ea define o n\u00famero de n\u00edveis, a ordem e o tempo de espera.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-chain\">\n<div class=\"tnsal-link tnsal-link--1\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><\/span><br \/>\n          <span><b>Especialista de plant\u00e3o<\/b><span>Liga\u00e7\u00e3o, aguardando confirma\u00e7\u00e3o<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>sem resposta<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--2\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg><\/span><br \/>\n          <span><b>Especialista reserva<\/b><span>Liga\u00e7\u00e3o e SMS ao mesmo tempo<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>sem resposta<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--3\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.9\"\/><path d=\"M16 3.1a4 4 0 0 1 0 7.8\"\/><\/svg><\/span><br \/>\n          <span><b>Gerente do departamento<\/b><span>Todo o grupo de plant\u00e3o \u00e9 avisado<\/span><\/span>\n        <\/div>\n<div class=\"tnsal-gap\"><i><\/i><em>fim da cadeia<\/em><\/div>\n<div class=\"tnsal-link tnsal-link--end\">\n          <span class=\"tnsal-link-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg><\/span><br \/>\n          <span><b>O resultado \u00e9 registrado<\/b><span>Quem foi avisado, quando e como respondeu<\/span><\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Aplica\u00e7\u00f5es<\/span><\/p>\n<h2>Onde o ALERT \u00e9 usado?<\/h2>\n<p class=\"tnsal-lead\">Onde quer que um evento n\u00e3o possa esperar algu\u00e9m abrir o e-mail. Quatro \u00e1reas em que o alerta automatizado \u00e9 mais usado.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-areas\">\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15246\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 monitoramento de TI: funcion\u00e1ria da central diante de telas com indicadores, ao fundo racks de servidores\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-it-monitoringas-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Infraestrutura de TI e monitoramento<\/h3>\n<p>Alerta sobre falhas de servidores, rede, aplica\u00e7\u00f5es e outros servi\u00e7os de TI, com escalonamento para os especialistas de plant\u00e3o.<\/p>\n<ul>\n<li>Alertas de sistemas de monitoramento<\/li>\n<li>Indisponibilidade de servi\u00e7os<\/li>\n<li>Escala de plant\u00e3o<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15260\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 produ\u00e7\u00e3o: operador da f\u00e1brica no painel de controle do equipamento\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-gamyba-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Produ\u00e7\u00e3o e manuten\u00e7\u00e3o<\/h3>\n<p>Encaminhamento de falhas de equipamentos, dist\u00farbios de processo e outros eventos importantes aos respons\u00e1veis.<\/p>\n<ul>\n<li>Falhas e paradas de equipamentos<\/li>\n<li>Desvios de temperatura e press\u00e3o<\/li>\n<li>Esta\u00e7\u00f5es de bombeamento e casas de caldeiras<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15274\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 seguran\u00e7a: operadores da central de monitoramento diante de uma parede de telas de c\u00e2meras\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-apsauga-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Sistemas de seguran\u00e7a e prote\u00e7\u00e3o<\/h3>\n<p>Encaminhamento e confirma\u00e7\u00e3o de disparos de alarme, incidentes de seguran\u00e7a e avisos urgentes.<\/p>\n<ul>\n<li>Disparos de alarme<\/li>\n<li>Controle de acesso<\/li>\n<li>Resposta \u00e0 noite<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"tnsal-arow\">\n<div class=\"tnsal-arow-pic\">\n          <img loading=\"lazy\" class=\"wp-image-15288\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika.jpg\" width=\"880\" height=\"605\" loading=\"lazy\" decoding=\"async\" alt=\"3cxCloud.LT ALERT \u2013 log\u00edstica: esteira transportadora do armaz\u00e9m, prateleiras com paletes e funcion\u00e1rios\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika.jpg 880w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika-300x206.jpg 300w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2026\/10\/3cxcloud-lt-alert-logistika-768x528.jpg 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n        <\/div>\n<div class=\"tnsal-arow-txt\">\n<h3>Log\u00edstica e processos de neg\u00f3cio<\/h3>\n<p>Alerta automatizado sobre mensagens operacionais urgentes, tarefas importantes e outros eventos.<\/p>\n<ul>\n<li>Desvios de carga e rota<\/li>\n<li>Pedidos urgentes<\/li>\n<li>Pontos de controle de processos<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--alt\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-scen\">\n<div class=\"tnsal-head\">\n        <span class=\"tnsal-eyebrow\">Cen\u00e1rios<\/span><\/p>\n<h2>Uma solu\u00e7\u00e3o \u2014 diferentes cen\u00e1rios de resposta.<\/h2>\n<p class=\"tnsal-lead\">Cada organiza\u00e7\u00e3o tem suas pr\u00f3prias regras, por isso o ALERT n\u00e3o \u00e9 um processo fixo. O cen\u00e1rio pode ser ajustado ao tipo de evento, ao hor\u00e1rio de trabalho, aos respons\u00e1veis ou \u00e0 prioridade de resposta.<\/p>\n<p class=\"tnsal-note\">Eventos diferentes podem ter cadeias diferentes: para um basta um SMS, outro precisa de liga\u00e7\u00e3o e confirma\u00e7\u00e3o, e um terceiro, de todo o grupo de plant\u00e3o de imediato. A equipe da 3cxCloud.LT monta o cen\u00e1rio junto com voc\u00ea.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-scen-tiles\">\n<div class=\"tnsal-tile\"><b>Por tipo de evento<\/b><span>Cada grupo de eventos tem sua pr\u00f3pria l\u00f3gica de resposta<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Por hor\u00e1rio<\/b><span>No hor\u00e1rio comercial e \u00e0 noite, pessoas diferentes s\u00e3o avisadas<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Por respons\u00e1vel<\/b><span>A escala de plant\u00e3o decide quem recebe a primeira liga\u00e7\u00e3o<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Por prioridade<\/b><span>Um evento mais cr\u00edtico percorre a cadeia mais r\u00e1pido<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Por canal<\/b><span>Liga\u00e7\u00e3o, SMS ou os dois juntos<\/span><\/div>\n<div class=\"tnsal-tile\"><b>Por resultado<\/b><span>Confirmado, sem resposta ou passado a outra pessoa<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band\">\n<div class=\"tnsal-in\">\n<div class=\"tnsal-head\">\n      <span class=\"tnsal-eyebrow\">Recursos t\u00e9cnicos<\/span><\/p>\n<h2>Do que a solu\u00e7\u00e3o \u00e9 composta?<\/h2>\n<p class=\"tnsal-lead\">Abra um tema se quiser mais detalhes. O escopo exato \u00e9 combinado com a 3cxCloud.LT durante a implanta\u00e7\u00e3o.<\/p>\n<\/p><\/div>\n<div class=\"tnsal-acc\">\n<details open>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 6h16M4 12h10M4 18h6\"\/><\/svg><\/i><br \/>\n          Regras de reconhecimento de eventos<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>O evento \u00e9 reconhecido por regras combinadas previamente: a origem da mensagem, o assunto ou crit\u00e9rios do conte\u00fado. O gatilho pode ser um e-mail ou um SMS.<\/p>\n<p>Uma mesma origem pode ter v\u00e1rias regras, e cada regra o seu pr\u00f3prio cen\u00e1rio de resposta. Assim, mensagens diferentes do mesmo sistema disparam a\u00e7\u00f5es diferentes.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.8a16 16 0 0 0 6 6l1.2-1.2a2 2 0 0 1 2.1-.5c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.8 2.1z\"\/><\/svg><\/i><br \/>\n          Liga\u00e7\u00f5es de voz autom\u00e1ticas<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>A liga\u00e7\u00e3o \u00e9 iniciada automaticamente, sem operador. A mensagem pode ser gerada a partir de texto ou reproduzida de uma grava\u00e7\u00e3o preparada \u2014 os dois m\u00e9todos podem ser combinados em uma mensagem.<\/p>\n<p>Voc\u00ea define o conte\u00fado e a reda\u00e7\u00e3o da mensagem. Dados do evento podem ser inclu\u00eddos no texto para que a pessoa ou\u00e7a na hora o que aconteceu e onde.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M8 9h.01M12 9h.01M16 9h.01M8 13h.01M12 13h.01M16 13h.01M9 17h6\"\/><\/svg><\/i><br \/>\n          Confirma\u00e7\u00e3o do destinat\u00e1rio<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>O destinat\u00e1rio confirma a mensagem pelo teclado do telefone. \u00c9 poss\u00edvel prever teclas separadas para confirmar e para passar a outra pessoa.<\/p>\n<p>A confirma\u00e7\u00e3o n\u00e3o \u00e9 obrigat\u00f3ria \u2014 se o cen\u00e1rio n\u00e3o precisa dela, a mensagem \u00e9 simplesmente entregue e registrada.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 18V9a3 3 0 0 1 3-3h8\"\/><path d=\"m13 3 3.5 3L13 9\"\/><path d=\"M5 18h14\"\/><path d=\"m16 15 3 3-3 3\"\/><\/svg><\/i><br \/>\n          Cen\u00e1rios de escalonamento<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Sem confirma\u00e7\u00e3o, o cen\u00e1rio continua: a liga\u00e7\u00e3o \u00e9 repetida, a pr\u00f3xima pessoa da lista ou o grupo inteiro \u00e9 avisado.<\/p>\n<p>O n\u00famero de n\u00edveis de escalonamento, sua ordem e o tempo de espera entre eles s\u00e3o definidos conforme a necessidade da organiza\u00e7\u00e3o.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 4h16v12H7l-3 3z\"\/><\/svg><\/i><br \/>\n          Alerta por SMS<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>O SMS pode ser um canal de alerta independente ou funcionar junto com a liga\u00e7\u00e3o \u2014 por exemplo, primeiro a liga\u00e7\u00e3o e logo depois uma mensagem com os detalhes.<\/p>\n<p>As mensagens s\u00e3o enviadas pela plataforma <b>3cxCloud.LT<\/b> SMS, por isso o telefone do destinat\u00e1rio mostra o remetente que voc\u00ea escolher \u2014 fica claro na hora que \u00e9 um aviso oficial.<\/p>\n<p>O texto da mensagem pode ser montado com os dados do evento para que o destinat\u00e1rio veja o local ou n\u00famero exato.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m16 18 6-6-6-6M8 6l-6 6 6 6\"\/><\/svg><\/i><br \/>\n          Integra\u00e7\u00f5es com API e CRM<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>Os resultados dos alertas podem ser enviados aos seus sistemas pela <b>3cxCloud.LT API<\/b>: quem foi avisado, quando e como respondeu.<\/p>\n<p>\u00c9 usada a mesma REST API dos demais servi\u00e7os da 3cxCloud.LT \u2014 HTTPS, JSON e autentica\u00e7\u00e3o do tipo Bearer.<\/p>\n<p>O escopo da integra\u00e7\u00e3o \u00e9 combinado individualmente, conforme os dados que o sistema receptor aceita.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><path d=\"M14 2v6h6\"\/><path d=\"M9 14h6M9 17.5h4\"\/><\/svg><\/i><br \/>\n          Registro dos resultados dos alertas<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>S\u00e3o registradas as tentativas de alerta, as respostas dos destinat\u00e1rios e o andamento do cen\u00e1rio \u2014 d\u00e1 para ver em que ponto da cadeia o evento foi aceito.<\/p>\n<p>Os dados podem ser usados em relat\u00f3rios internos ou enviados a outros sistemas.<\/p>\n<\/p><\/div>\n<\/details>\n<details>\n<summary>\n          <i><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"7\" width=\"20\" height=\"13\" rx=\"2\"\/><path d=\"M7 7V5a2 2 0 0 1 2-2h6a2 2 0 0 1 2 2v2\"\/><path d=\"M12 11v5\"\/><\/svg><\/i><br \/>\n          Infraestrutura de chamadas<br \/>\n        <\/summary>\n<div class=\"tnsal-acc-body\">\n<p>As liga\u00e7\u00f5es s\u00e3o feitas pela plataforma <b>3cxCloud.LT<\/b> e sua infraestrutura. Se a organiza\u00e7\u00e3o tem um sistema telef\u00f4nico pr\u00f3prio (PBX) ou 3CX, o alerta tamb\u00e9m pode passar por ele.<\/p>\n<p>Voc\u00ea escolhe o n\u00famero exibido no telefone do destinat\u00e1rio \u2014 para que o funcion\u00e1rio reconhe\u00e7a na hora o aviso oficial.<\/p>\n<\/p><\/div>\n<\/details><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tnsal-band tnsal-band--deep tnsal-end\">\n<div class=\"tnsal-in\">\n    <span class=\"tnsal-eyebrow\">Vamos come\u00e7ar<\/span><\/p>\n<h2>Automatize o alerta de eventos cr\u00edticos.<\/h2>\n<p class=\"tnsal-lead\">A equipe da 3cxCloud.LT vai conversar sobre seu processo e preparar um cen\u00e1rio de acordo com as necessidades da sua organiza\u00e7\u00e3o.<\/p>\n<div class=\"tnsal-cta-row\">\n      <a class=\"tnsal-btn tnsal-btn--main popmake-13375\" href=\"#\">Conversar sobre a solu\u00e7\u00e3o<\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"name\":\"ALERT\",\"serviceType\":\"Alerta autom\u00e1tico e escalonamento de eventos cr\u00edticos\",\"description\":\"Plataforma de alerta autom\u00e1tico: o evento registrado vira uma liga\u00e7\u00e3o de voz para o funcion\u00e1rio respons\u00e1vel, a confirma\u00e7\u00e3o do destinat\u00e1rio \u00e9 registrada e, sem ela, \u00e9 executado um cen\u00e1rio de escalonamento.\",\"provider\":{\"@type\":\"Organization\",\"name\":\"3cxCloud.LT\",\"url\":\"https:\/\/3cxcloud.lt\/\"},\"brand\":{\"@type\":\"Brand\",\"name\":\"3cxCloud.LT\"},\"inLanguage\":\"pt-BR\",\"url\":\"https:\/\/3cxcloud.lt\/pt-br\/alert-alerta-automatico-por-ligacao\/\",\"@id\":\"https:\/\/3cxcloud.lt\/pt-br\/alert-alerta-automatico-por-ligacao\/#service\",\"mainEntityOfPage\":\"https:\/\/3cxcloud.lt\/pt-br\/alert-alerta-automatico-por-ligacao\/\"}<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ALERT \u00b7 3cxCloud.LT Eventos cr\u00edticos n\u00e3o podem ficar sem resposta. O aviso que seu sistema j\u00e1 envia por e-mail se transforma em uma liga\u00e7\u00e3o. O ALERT liga para o funcion\u00e1rio respons\u00e1vel, aguarda a confirma\u00e7\u00e3o e, se n\u00e3o a recebe, segue o cen\u00e1rio definido. 24 horas por dia, sem operador de plant\u00e3o. E-mail \u2192 liga\u00e7\u00e3o Funciona [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"on","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-15459","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages\/15459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/comments?post=15459"}],"version-history":[{"count":0,"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/pages\/15459\/revisions"}],"wp:attachment":[{"href":"https:\/\/3cxcloud.lt\/pt-br\/wp-json\/wp\/v2\/media?parent=15459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}