{"id":12290,"date":"2026-08-24T16:39:48","date_gmt":"2026-08-24T14:39:48","guid":{"rendered":"https:\/\/3cxcloud.lt\/nps-i-csat\/"},"modified":"2026-08-24T16:39:48","modified_gmt":"2026-08-24T14:39:48","slug":"nps-i-csat","status":"publish","type":"page","link":"https:\/\/3cxcloud.lt\/ru\/nps-i-csat\/","title":{"rendered":"Net Promoter Score (NPS) \u0438 CSAT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12290\" class=\"elementor elementor-12290\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23e827b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23e827b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cb0e47\" data-id=\"4cb0e47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddaee8a elementor-widget elementor-widget-spacer\" data-id=\"ddaee8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-956fce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"956fce1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dd6f1cb\" data-id=\"dd6f1cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e3af03 elementor-widget elementor-widget-text-editor\" data-id=\"0e3af03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Net Promoter Score (NPS) \u0438 CSAT?<\/h2><h3>NPS \u2014 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0439 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438<\/h3><p>Net Promoter Score \u2014 \u0431\u0430\u0437\u043e\u0432\u044b\u0439 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u0434\u043b\u044f \u043e\u0446\u0435\u043d\u043a\u0438 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u041e\u043d \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0435\u0440\u043e\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043f\u043e\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u044e\u0442 \u0435\u0451 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u044b \u0438\u043b\u0438 \u0443\u0441\u043b\u0443\u0433\u0438 \u0434\u0440\u0443\u0437\u044c\u044f\u043c \u0438 \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c. \u041f\u0435\u0440\u0432\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441 NPS \u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e \u0433\u043e\u0442\u043e\u0432\u043d\u043e\u0441\u0442\u0438 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u043e\u0432\u0430\u0442\u044c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e, \u0438 \u0438\u0437 \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u0441\u043a\u043b\u0430\u0434\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u044d\u0442\u0430 \u0432\u0430\u0436\u043d\u0430\u044f \u0446\u0438\u0444\u0440\u0430. \u041f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 NPS \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e, \u0447\u0442\u043e\u0431\u044b \u0443\u043b\u0443\u0447\u0448\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 \u0438 \u0442\u043e\u0447\u043d\u0435\u0435 \u0432\u044b\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u0431\u0438\u0437\u043d\u0435\u0441\u0430.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7f57e4\" data-id=\"c7f57e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7bf0fc elementor-widget elementor-widget-image\" data-id=\"a7bf0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"381\" height=\"503\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS.png\" class=\"attachment-large size-large wp-image-6711\" alt=\"Klient\u0173 rekomendavimo indeksas (NPS)\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS.png 381w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS-227x300.png 227w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc7387e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc7387e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c152bdf\" data-id=\"c152bdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e403131 elementor-widget elementor-widget-heading\" data-id=\"e403131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><h3>NPS \/ CSAT <\/h3> \u2014 \u043e\u0434\u0438\u043d \u0438\u0437 \u0432\u0430\u0436\u043d\u0435\u0439\u0448\u0438\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u0427\u0442\u043e\u0431\u044b \u0435\u0433\u043e \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c, \u043d\u0443\u0436\u043d\u043e \u0432\u044b\u044f\u0432\u0438\u0442\u044c \u0433\u043b\u0430\u0432\u043d\u044b\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u043d\u0438\u0436\u0430\u044e\u0442 \u0433\u043e\u0442\u043e\u0432\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u043e\u0432\u0430\u0442\u044c, \u0438 \u0437\u0430\u043d\u044f\u0442\u044c\u0441\u044f \u0438\u043c\u0438.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b6b68e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b6b68e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dee72c2\" data-id=\"dee72c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efaf263 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"efaf263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"476\" height=\"244\" src=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time.png\" class=\"attachment-large size-large wp-image-6748\" alt=\"Grafikas, iliustruojantis Klient\u0173 rekomendavimo indeks\u0105 (NPS) augim\u0105 per pastaruosius metus. Jame ai\u0161kiai pa\u017eym\u0117ti procentiniai poky\u010diai, tod\u0117l lengva pasteb\u0117ti met\u0173 eigoje vykusius poky\u010dius\" srcset=\"https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time.png 476w, https:\/\/3cxcloud.lt\/wp-content\/uploads\/2024\/07\/NPS_over_time-300x154.png 300w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94f8810\" data-id=\"94f8810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8671d5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d8671d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-style: normal;\">\u041a\u0430\u043a \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u0441\u0432\u043e\u0439 NPS?<\/h3> <ol style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Hind Guntur'; font-size: 14px; font-style: normal; font-weight: 100; color: #000000;\"> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u0421\u043b\u0443\u0448\u0430\u0439\u0442\u0435 \u043e\u0442\u0437\u044b\u0432\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/span>: \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0439\u0442\u0435 \u043a\u0440\u0438\u0442\u0438\u043a\u0443 \u0438 \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f, \u0447\u0442\u043e\u0431\u044b \u0443\u043b\u0443\u0447\u0448\u0430\u0442\u044c \u043f\u0440\u043e\u0434\u0443\u043a\u0442 \u0438\u043b\u0438 \u0443\u0441\u043b\u0443\u0433\u0443.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u0423\u043b\u0443\u0447\u0448\u0430\u0439\u0442\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/span>: \u0441\u0434\u0435\u043b\u0430\u0439\u0442\u0435 \u0435\u0433\u043e \u0431\u044b\u0441\u0442\u0440\u044b\u043c, \u0434\u0440\u0443\u0436\u0435\u043b\u044e\u0431\u043d\u044b\u043c \u0438 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0438\u0432\u043d\u044b\u043c.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u041f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0443\u043b\u0443\u0447\u0448\u0430\u0439\u0442\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442 \u0438\u043b\u0438 \u0443\u0441\u043b\u0443\u0433\u0443<\/span>: \u0432\u043a\u043b\u0430\u0434\u044b\u0432\u0430\u0439\u0442\u0435\u0441\u044c \u0432 \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u0438 \u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e.<\/li> <li style=\"font-size: 14px;\"><span style=\"font-size: 14px; font-weight: 600;\">\u041f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0443\u0439\u0442\u0435 \u043e\u043f\u044b\u0442<\/span>: \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0439\u0442\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0441\u043a\u0438\u0434\u043a\u0438, \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0432\u044b\u0433\u043e\u0434\u044b.<\/li> <\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8f24b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8f24b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2534beb\" data-id=\"2534beb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d84650a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d84650a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u041a\u0430\u043a \u0440\u0430\u0441\u0441\u0447\u0438\u0442\u044b\u0432\u0430\u0435\u0442\u0441\u044f Net Promoter Score?<\/h3><p>NPS \u0432\u044b\u0440\u0430\u0441\u0442\u0430\u0435\u0442 \u0438\u0437 \u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0441\u0442\u043e\u0433\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430: \u00ab\u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0435\u0440\u043e\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u0432\u044b \u043f\u043e\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u0442\u0435 \u043d\u0430\u0448\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e (\u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\/\u0443\u0441\u043b\u0443\u0433\u0443) \u0434\u0440\u0443\u0433\u0443 \u0438\u043b\u0438 \u043a\u043e\u043b\u043b\u0435\u0433\u0435?\u00bb \u041a\u043b\u0438\u0435\u043d\u0442\u044b \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0442 \u043f\u043e \u0448\u043a\u0430\u043b\u0435 \u043e\u0442 0 \u0434\u043e 10, \u0433\u0434\u0435 0 \u2014 \u00ab\u0441\u043e\u0432\u0441\u0435\u043c \u043d\u0435 \u043f\u043e\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u044e\u00bb, \u0430 10 \u2014 \u00ab\u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u044e\u00bb. \u041f\u043e \u044d\u0442\u0438\u043c \u043e\u0442\u0432\u0435\u0442\u0430\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0434\u0435\u043b\u044f\u0442\u0441\u044f \u043d\u0430 \u0442\u0440\u0438 \u0433\u0440\u0443\u043f\u043f\u044b:<\/p><ul><li><strong>\u041f\u0440\u043e\u043c\u043e\u0443\u0442\u0435\u0440\u044b (9\u201310)<\/strong>: \u043e\u0447\u0435\u043d\u044c \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0430\u043a\u0442\u0438\u0432\u043d\u043e \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u044e\u0442 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e.<\/li><li><strong>\u041d\u0435\u0439\u0442\u0440\u0430\u043b\u044b (7\u20138)<\/strong>: \u043d\u0435\u0439\u0442\u0440\u0430\u043b\u044c\u043d\u044b\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u2014 \u0431\u0435\u0437 \u0432\u043e\u0441\u0442\u043e\u0440\u0433\u0430, \u043d\u043e \u0438 \u0431\u0435\u0437 \u043d\u0435\u0434\u043e\u0432\u043e\u043b\u044c\u0441\u0442\u0432\u0430.<\/li><li><strong>\u041a\u0440\u0438\u0442\u0438\u043a\u0438 (0\u20136)<\/strong>: \u043d\u0435\u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043c\u043e\u0433\u0443\u0442 \u043f\u043b\u043e\u0445\u043e \u043e\u0442\u0437\u044b\u0432\u0430\u0442\u044c\u0441\u044f \u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438.<\/li><\/ul><p>NPS \u2014 \u044d\u0442\u043e \u0434\u043e\u043b\u044f \u043f\u0440\u043e\u043c\u043e\u0443\u0442\u0435\u0440\u043e\u0432 \u043c\u0438\u043d\u0443\u0441 \u0434\u043e\u043b\u044f \u043a\u0440\u0438\u0442\u0438\u043a\u043e\u0432. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u043e\u0442 -100 \u0434\u043e +100.<\/p><h3>\u041f\u043e\u0447\u0435\u043c\u0443 NPS \u0432\u0430\u0436\u0435\u043d?<\/h3><ol><li><strong>\u0418\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438<\/strong>: NPS \u2014 \u043d\u0430\u0434\u0451\u0436\u043d\u044b\u0439 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u0442\u043e\u0433\u043e, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0445\u043e\u0440\u043e\u0448\u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0443\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0440\u0430\u0441\u0442\u0438\u0442 \u043b\u043e\u044f\u043b\u044c\u043d\u0443\u044e \u0431\u0430\u0437\u0443.<\/li><li><strong>\u0420\u043e\u0441\u0442 \u0431\u0438\u0437\u043d\u0435\u0441\u0430<\/strong>: \u0432\u044b\u0441\u043e\u043a\u0438\u0439 NPS \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442, \u0447\u0442\u043e \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b \u0438 \u0433\u043e\u0442\u043e\u0432\u044b \u0432\u0430\u0441 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u043e\u0432\u0430\u0442\u044c, \u0430 \u044d\u0442\u043e \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u043f\u0440\u0438\u0432\u043b\u0435\u043a\u0430\u0442\u044c \u043d\u043e\u0432\u044b\u0445.<\/li><li><strong>\u0423\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043e\u043f\u044b\u0442\u0430<\/strong>: NPS \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u0438\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043d\u043e \u0438 \u0441\u043b\u0430\u0431\u044b\u0435, \u043d\u0430\u0434 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u043d\u0443\u0436\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c.<\/li><li><strong>\u041a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u043e\u0435 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u043e<\/strong>: \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0441 \u0432\u044b\u0441\u043e\u043a\u0438\u043c NPS \u0447\u0430\u0441\u0442\u043e \u043e\u0431\u0445\u043e\u0434\u044f\u0442 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043e\u0432, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043b\u043e\u044f\u043b\u044c\u043d\u044b \u0438 \u0440\u0435\u0436\u0435 \u0443\u0445\u043e\u0434\u044f\u0442.<\/li><\/ol><h3>Net Promoter Score \u2014 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430 \u0438 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u0438\u044f<\/h3><p><strong>\u041f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430:<\/strong><\/p><ul><li>\u041f\u0440\u043e\u0441\u0442\u043e \u0438 \u0443\u0434\u043e\u0431\u043d\u043e \u0432 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438.<\/li><li>\u0411\u044b\u0441\u0442\u0440\u043e \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/li><li>\u041f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u0434\u043b\u044f \u0440\u0430\u0437\u043d\u044b\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u0435\u0439.<\/li><\/ul><p> <\/p><h3>\u041e\u0431 NPS<\/h3><p>Net Promoter Score \u2014 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0439 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442, \u0447\u0442\u043e\u0431\u044b \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u044c, \u0447\u0442\u043e \u0443\u043b\u0443\u0447\u0448\u0438\u0442\u044c. \u041f\u0440\u0438 \u0433\u0440\u0430\u043c\u043e\u0442\u043d\u043e\u043c \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0438 NPS \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u0443\u043b\u0443\u0447\u0448\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442, \u043f\u043e\u0432\u044b\u0448\u0430\u0442\u044c \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u0434\u043e\u043b\u0433\u043e\u0441\u0440\u043e\u0447\u043d\u044b\u0439 \u0440\u043e\u0441\u0442.<\/p><p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Net_promoter_score\" target=\"_blank\" rel=\"noopener\">Wiki:<\/a>: Net Promoter Score (NPS).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4087113 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4087113\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c303dc0\" data-id=\"c303dc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c2a632 elementor-widget elementor-widget-heading\" data-id=\"4c2a632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0421\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ebe393 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ebe393\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c8e22\" data-id=\"b6c8e22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0868ce1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0868ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/automatiniai-perskambinimai-i-praleistus-skambucius\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u043e\u0431\u0440\u0430\u0442\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438 \u043d\u0430 \u043f\u0440\u043e\u043f\u0443\u0449\u0435\u043d\u043d\u044b\u0435<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/agent-desktop-komunikacijos-platforma\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u041f\u043e\u0447\u0442\u0430, \u0441\u043e\u0446\u0441\u0435\u0442\u0438, \u0437\u0432\u043e\u043d\u043a\u0438, SMS \u0438 \u0447\u0430\u0442 \u2014 \u043e\u0434\u043d\u043e \u043e\u043a\u043d\u043e<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/3cxcloud.lt\/agent-desktop-komunikacijos-platforma\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0418\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tele-robot.eu\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e 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