3CX Cloud -
Telephony, SMS, Email, Social Networks Chats, OmniChannel
3CX Cloud - OmniChannel - Call center
Phone system, Web Chat, Video Conferencing, SMS, E-mail, Helpdesk - All in One
Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With 3CX PBX they can do this and much more. The freedom of choice doesn’t end there, with 3CX you can choose to deploy on-premise on Windows or Linux, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free PBX that requires minimum management. Get 3CX free for one year and future proof your business today!
PBX: Reinvented for remote workforce
- Built for remote working.
- Cloud or on-premise.
- Secure, reliable, flexible.
Video Conferencing: App-free & easy
- No hassle video conferencing.
- Presentation & remote assistance tools.
- Smartphone apps to meet on-the-go.
- For unlimited users.
Live Chat: Maximize website conversions
- Convert visitors to leads & sales.
- Elevate chats to calls or video.
- Enhance customer experience.
- One easy interface for all.
Telefonas ar Web naršyklė - Windows, Mac, Linux, Android
- Web naršyklė - Chrome, Edge, Firefox
- Patikrinkite kolegų būseną ir inicijuokite skambučius
- Spustelėkite jei norite skambinti iš tinklalapio ar CRM
- Bendravimas - Chat
- Skambučio peradresavimas (ang. transfer) - Blind, Attended transfer
Manage your calls with the 3CX control panel
The 3CX desktop and web phone applications include a powerful switchboard function that can be customised to view and manage phone calls in real time.
- Drag and drop to forward a call (Drag and drop)
- Ideal for call centres - includes CRM integration, Wallboard - Workbench etc.
- See the state of your colleagues instantly
- Receptionist view for easy management of incoming calls
Live Chat
Increase website conversions
- Convert visitors into leads and sales.
- Handle conversations, calls or videos.
- Improve your customer service
- One simple interface for everyone
Detailed call reports
Real-time reports
Call statistics
Call log
Call reports ( KPI, AHT, NPS, ACW, CSAT, FCR, Efficiency, % )
- Detailed report
- Number of calls/day/week/month
- List Daily call chart in hours (average per week/month)
- Number of misses. %
- Percentage of missed calls as a percentage of missed calls, %
- List Average talk time (AHT)
- TOTAL talk time
- Average number of conversations. per employee / per day
- First call resollution (FCR)
- Other reports
SMS Centre - Self-service, Sending, Receiving, API integration
- SMS Numbers USA, UK, PL, NL and other countries
- Sending and receiving SMS from your browser
- Sending an SMS to an individual or group
- Sending and receiving SMS via the API
- SMS delivery report
- Automatic SMS after a missed call
- SMS Surveys, NPS, CSAT
- SMS Auto-reminders
- SMS Reports
- Integrations with major systems
HelpDesk / Emails - Inquiry Management
Inquiry Management
- Inquiry management
- Statuses
- Kanban
- Reports
That’s not all. Discover more benefits.
- Easy management on-premise or hosted
- Save up to 80% on phone bills
- Work remotely with 3CX apps
- App-free web conferencing
- Live chat & call with website visitors
- Advanced call center features & reporting
- Answer Facebook page messages
- Send professional business texts -SMS
- Live Chat & Talk
- Apps: iOS, Android, windows, web
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