AI AGENTS

Customer conversations by voice, chat and email

An AI agent answers the customer immediately: it picks up the phone, replies in chat or drafts an email response following your scenario. When a question goes beyond its scope, it hands the conversation to a person with the full context.

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CustomercallsAI agentanswers at onceAnsweredno queueAgentwith context

Does your customer get an answer right away, or wait in a queue?

The AI agent for inbound calls answers within the first seconds

  • Answers around the clock — after hours, at weekends and during peak load
  • It works out the question in plain speech, with no “press one” menu
  • It resolves typical questions itself and hands complex ones to an agent
  • When it hands over, it passes the context too — the customer does not repeat themselves

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ContactslistAI agentin parallelReminderConfirmationAgent

Who calls the customer when the team has no time?

The AI agent for outbound calls works to your scenario

  • Reminders about orders, appointments and payment deadlines
  • Automatic call-backs for missed calls
  • Surveys and feedback collection after service
  • Pace from a few to hundreds of conversations at once — with no extra people

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ReceivedemailAI agenttopic, priorityAnsweredautomaticallyAssignedto a colleague

How many emails sit unanswered in your shared inbox?

The AI agent for email sorts, answers and leaves no request without an owner

  • Reads the email, sets the topic and the priority
  • Answers autonomously on clearly defined topics
  • For the rest it drafts a reply for a colleague to approve
  • It assigns an owner — the email no longer sits in a shared folder

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WebsiteWhatsAppSMSAI agentone historyAgentsees everything

Does the customer get the same answer on the website, WhatsApp and SMS?

The AI agent for written channels works on one logic everywhere

  • Understands a freely worded question, not only buttons
  • One conversation continues across channels without losing its history
  • Contracts, pricing exceptions and complaints go to a person at once
  • It takes the contact details when the customer wants a call back

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Which scenario should we start with?

The most common cases worth automating first.

After hoursThe agent serves customers when the team is off.
Peak loadIt takes the calls that would otherwise be missed.
First lineAnswers typical questions and hands over complex ones.
QualificationIt establishes the need before connecting to sales.
RemindersIt calls or writes about orders and appointments.
Call-backsIt returns a missed call automatically.
Mail sortingIt assigns a topic and an owner.
Draft repliesIt drafts the reply; a person only approves it.

How it starts

With one scenario, not with your whole customer service logic.

  1. 1ScenarioWe pick one clear case — the most common question or the call that is missed most often.
  2. 2DataWe collect the answers the agent will rely on: services, terms, opening hours.
  3. 3LimitWe define when a conversation goes to a person. That is the most important decision.
  4. 4MeasurementWe launch, measure the result and only then add new scenarios.

AI agents — frequently asked questions

Will an AI agent replace my staff?

No. It takes the repetitive questions and the out-of-hours calls, leaving the team for conversations that need judgement, empathy or selling.

Will it work with our telephony?

Yes. The agent connects to your numbers and call routing — there is no need to build separate telephony.

How will the customer know they are talking to AI?

We recommend saying so openly in the first sentence. Customers accept an automated answer well when it is fast and useful.

What do we need to prepare to start?

Answers to the most common questions, and the decision on when a conversation goes to a person. We handle the technical side.

We will show how this would work in your case

Tell us where you lose the most customers today — we will suggest what to automate first.

Book a demo