Missed-call handling
Manage the calls that were missed and not yet returned.
- Automatic call-backs for missed calls
- You will never miss a call
- A missed call is returned to the customer automatically as soon as an agent is free
- Automated calls and call-backs
- Detailed reports
Missed calls
You see only the calls that were missed and not yet returned.
Simple, intuitive call-centre management gives you what you need to watch call queues in real time and make sure not a single inbound call is lost.
- You will never miss a call
- Simple
- Intuitive
- Automated calls and call-backs
Automatic call-backs for missed calls
- A missed call is returned to the customer automatically as soon as an agent is free
- No need to watch for missed calls
- If the customer is busy, the call-back is retried
- Detailed report
Call-back statistics and reporting
Call-backs 69%
Missed calls
Missed calls 31%
