AI CHATBOT
Answers on the website, WhatsApp and SMS — in one place
The agent answers customers in written channels and understands a freely worded question, not just pre-built buttons. A conversation continues across several channels without losing its history.
How many customers type “I want a human” after three buttons?
The agent answers from content, not from a decision tree
- Understands a question phrased differently
- The path to an answer is shorter
- Fewer handovers caused by misunderstanding
- There is no need to map out every possible path in advance
What happens when a customer moves from the website to WhatsApp?
The whole history stays in one place
- One conversation continues across several channels
- The agent sees everything that has already been said
- The team stops repeating the same question
- Contact details are taken when the customer wants a call back
Where is the line drawn so the bot does no harm?
Sensitive topics are handed over at once
- Contracts, pricing exceptions and complaints — straight to a person
- The topics the agent answers are defined in advance
- You set the limit, not the model
- Answer accuracy depends on the information provided
AI chatbot — frequently asked questions
Where does the chatbot get its answers?
From your own information: service descriptions, frequent questions, pricing rules, opening hours.
Can the chatbot get things wrong?
It can, like any automated responder. That is why it matters to define which topics it answers and which it hands over immediately.
Do we have to change the website?
No. The chat window is added with a single line of code; the site structure stays as it is.
In which language are the replies written?
Yes. We recommend preparing answers in the language your customers actually write in.
We will show how this would work in your case
Tell us where you lose the most customers today — we will suggest what to automate first.
