VIBER
Messages to Viber users from the same system as SMS
Viber is one of the four 3CX Cloud LT OMNI messenger channels — alongside SMS, WhatsApp and RCS. The same contact base, the same templates and the same delivery report, so no separate tool is needed for Viber messages.
What are Viber messages in business?
These are messages that go to the Viber app — the same one the recipient uses every day. They are sent from the same system as SMS, so a second contact base and a second tool are not needed.
To a familiar app
The message arrives in Viber, which the recipient already has on their phone.
One of four channels
SMS, WhatsApp, Viber and RCS run in the same system.
The same contact base
No need to duplicate the recipient list — it is shared by all channels.
The same templates
A template prepared once works for Viber and for the other channels.
How do you send a Viber message to many recipients?
The recipient list is imported from an Excel or CSV file, and the text is built from a template with variables. The same can be done from your own system over the REST API.
List from Excel or CSV
You import contacts as a file and send them all at once.
Templates with variables
Fields {{Name}}, {{Link}} and others are filled in for every recipient.
Over the REST API
Your system or CRM can send the messages — no separate tool for staff.
Blacklist and Anti-SPAM
Opt-outs are added automatically and spam is filtered.
Where does the customer’s reply arrive?
The reply returns to the same thread and is visible in the Agent Desktop window together with the other channels. Staff do not need to open Viber separately — the whole conversation history stays in one place.
Into the same conversation
The reply attaches to the same thread instead of appearing separately.
In the Agent Desktop window
Viber conversations come in together with email, web chat, SMS and WhatsApp.
History in one place
You can see what was written and when, whichever channel it came through.
The whole team can see it
Another member of staff can pick up the conversation — the context is already there.
How do you see whether the message reached the recipient?
The delivery report updates in real time and is shared by all channels — Viber messages do not have to be counted separately.
Status in real time
You see what was sent, what was delivered and where something got stuck.
One report for all channels
Viber, SMS, WhatsApp and RCS results in the same summary.
Fallback channel
If the recipient cannot be reached on Viber, the same message can be delivered through another channel.
Webhook to your system
Status notifications can go straight into your CRM or application.
Frequently asked questions
How does a Viber message differ from SMS?
A Viber message travels over the internet to the Viber app, while SMS goes through the operator network to any phone number. Both are sent from the same 3CX Cloud LT system, with the same contact base and the same delivery report.
Can Viber messages be sent in bulk?
Yes. You import the recipient list from an Excel or CSV file, build the text from a template with variables, and you can also send from your own system over the REST API.
Can the customer reply to a Viber message?
Yes. The reply returns to the same thread and is visible in the Agent Desktop window together with the other channels, so the conversation history stays in one place.
Does Viber need a separate contact base?
No. Viber, SMS, WhatsApp and RCS use the same contact base and the same templates — this is one OMNI messenger.
What happens if the recipient does not use Viber?
The same message can be delivered through another channel, for example SMS. You choose the channel in the same system, no separate tool is needed.
Can Viber messages be connected to your own system?
Yes. There is a REST API for sending, and delivery statuses can travel to your CRM or application over a webhook.
Other messaging channels
Viber is one of the 3CX Cloud LT OMNI messenger channels — they all run in the same system.
Let’s discuss your case
Tell us what messages you want to send and to which group of recipients — we will suggest the right channel.
