Remote work
- from anywhere
Remote work — 3CX Cloud.LT
Customer service by phone.
Web chat and video conferencing.
Facebook chat, WhatsApp, SMS, email.
Remote work — your staff can work productively from anywhere, handling calls and web chats through the company apps on their smartphones or computers.
You can hold remote business meetings as web conferences with no extra software required.
Handle customer enquiries through chat on your website.
You can hold remote business meetings as web conferences with no extra software required.
Handle customer enquiries through chat on your website.
With 3CX Cloud Your staff can work productively from anywhere, handling calls and web chats through the company apps on their smartphones.
- Communicate from home through the 3CX cloud apps
- Chat apps and video conferencing
- Communicate through real-time chat on your website (Live Web Chat)
- Use your work phone anywhere through the smartphone app or from your computer.
- Staff working-time tracking
- KPI reports
- Tracking: breaks, log-in time, log-out time, away, after-call work, at lunch, total worked
- Detailed reports
Multichannel customer service — the 3CX-Tenesys contact centre
3CX unified communications brings together phone calls, video conferencing, SMS, email, live website chat (web chat) and more.
- Phone calls
- Video conferencing
- Voice conferencing
- Live chat on the website (web chat)
- SMS
- Viber
- Twiter
- Skype
- Other communication
HelpDesk — managing customer enquiries
- Managing enquiries
- Enquiries by email
- Enquiries raised from a call
- Kanban management
- Automatic replies
- Statuses and changing them
- Reports
- Statistics
