3CX user guide – mobile devices

Mobile phone or tablet running Android or iOS

3CX user guide — mobile devices

Signing in to 3CX

  • In the email, click CLICK HERE and create a password
3cx welcome email

Signing in to the 3CX web client

Enter the password in this window

3CX password change

* For security, this link is valid for 24 hours.

If you forget the password, you can reset it

- Click the link in the welcome email and choose “Forgot password” -

3CX forgot password

- Enter your email address -

3cx-username-or-email

You will receive an email with a link.

Signing in to the 3CX web client

You will receive an email with a link.

3cx-login

Installing the 3CX app on a smartphone

1) Open the web client in your browser and get ready to scan the QR code.

You will find it by clicking the QR code icon in the top right corner

3CX QR kodas

2) You can download the 3CX app to your mobile device from the App Store or Google Play, depending on your phone

3) Tap the permission button on your phone so it can scan the QR code.

3CX-QR-scan

Permissions for the 3CX app

On an Android phone you have to grant permissions after installing the app: allow notifications and microphone access.

3CX-restrictions

Allow it to run in the background without restrictions

3CX-battery-android

Grant permission to show notifications.

3CX-android-notifications

Usage

  1. Log in to or out of a queue
  2. Change status
  3. Users
  4. Address book
  5. Call history — (queue missed calls are not shown in the mobile app) Chat
3CX-phone-manual