Call statistics and reports

Call statistics and reports

3CX cloud call tracking, statistics, analytics and reports

Call statistics

  • Real-time call statistics
  • Call statistics by user
  • Answered and missed calls
  • SLA statistics
  • Call statistics by queue
  • Statistics of handled calls, %
  • Additional statistics and reports on request

Call reports

  • Call history with comments, conversation topic and playback
  • Comments
  • Conversation topic
  • Call playback
  • Call details and timings
  • Call statistics by user
  • Detailed queue reports
  • SLA report
  • Call distribution report
  • Other reports
  • Reports the way you want them