AI VOICE AGENT
Picks up the phone when every agent is busy
The agent answers the call by voice, works out what the customer needs and either resolves it or routes the conversation to the right person. Nobody has to sit through a menu for a question that takes two seconds to answer.
Does your customer have to guess the right menu option?
The agent understands a freely spoken question
- It recognises speech and extracts the intent instead of matching a fixed phrase
- The customer asks in their own words — there is no system to learn
- No need to listen to every option to the end
- A wrong turn does not mean starting over
What happens when the conversation goes to a person?
The agent sees what has already been said
- The context travels with the conversation
- The customer does not repeat what they already said
- The agent starts from solving, not from finding out
- Conversations can be recorded and reviewed in reports
And what if the agent does not understand the customer?
The conversation goes to a person, not to a dead end
- First it tries to clarify the question
- If clarification fails, it hands over to an agent
- It never ends a conversation without an answer
- The point of handover is defined in the scenario in advance
AI voice agent — frequently asked questions
Which languages does the agent speak?
Yes. The specific languages and voices are agreed at launch — that depends on the model chosen.
Can call recordings be listened to?
Yes, conversations can be recorded and reviewed in reports. The customer must be informed about recording — that is a legal requirement.
Can the agent make calls itself?
Yes. Outbound call scenarios are described on the page about inbound and outbound calls.
How long does launching take?
It depends on the number of scenarios. We start with one case so the result is visible quickly.
We will show how this would work in your case
Tell us where you lose the most customers today — we will suggest what to automate first.
