3CX Cloud LT
One platform for every channel
Manage calls, SMS, email, WhatsApp and social channels in one system, with a built-in contact centre, helpdesk, analytics and API.
Can your people work productively from anywhere in the world?
3CXCloud.LT – numbers worldwide, calls and SMS for you
- Handle calls and chats from your website using the company apps on your smartphones
- Run remote business meetings as web conferences, with no extra software needed
- Respond to customer enquiries through live chat on your website (web chat)
3CX phone or web browser – Windows, Mac, Linux, Android
- Web browser – Chrome, Edge, Firefox
- Check a colleague's presence and start a call
- Click to call from a web page or your CRM
- Messaging – chat
- Call transfer – blind and attended
3CX phone in the browser – web phone and Chrome extension
With the 3CX app you can make and take calls through the 3CX pop-out browser extension, without using the browser on your phone. It also works as a full web phone with a Click to Call function, so you can start calls straight from numbers on web pages or in your CRM.
Users can:
- work more efficiently and free up screen space
- check a colleague's presence and start a call
- call from a web page or CRM with one click
- an inbound caller's number can be saved together with the call history
3CX calls, video conferencing and web chat
With 3CX they can do that and more. The freedom of choice does not stop at deploying on Windows or Linux on your own servers or choosing 3CX Cloud. Whichever you pick, running it stays trouble-free.
Get 3CX free for a year!
- Easy to run for remote work
- Chat apps and video conferencing
- Talk to visitors through real-time chat on your website (live web chat)
- Use your work phone anywhere through the smartphone app
3CX video conferencing – at no extra cost
- Remote control and screen sharing
- A meeting report is sent to the organiser at the end of every meeting
- Upload PDFs and share documents
- An easy survey tool for collecting feedback
- Video conferencing with no app to install
- Presentation and remote assistance tools
- Document sharing
- Chats and surveys for an unlimited number of users
Manage your calls from the 3CX switchboard
The 3CX desktop and web phone apps include a powerful switchboard you can arrange as you like, to watch and manage calls in real time.
- Drag and drop to transfer a call
- A good fit for call centres – includes CRM integration, a wallboard and more
- See your colleagues' presence at a glance
- The receptionist view makes handling inbound calls easy
3CX Cloud LT – live chat and messaging
Increase conversions on your website
- Turn visitors into leads and sales.
- Handle chats, calls and video.
- Improve your customer service
- One simple interface for everyone
3CX Cloud LT – detailed call reporting
- Real-time reports
- Call statistics – volume by day, week and month
- Call log
- Daily call chart by hour (weekly / monthly average)
- Call reports (KPI, AHT, ACW, CSAT, FCR, efficiency, %)
- Share of missed calls, %
- Share of missed calls returned, %
- Average handling time (AHT)
- TOTAL talk time
- Average calls per agent per day
- First call resolution (FCR)
- Other reports
SMS centre – self-service and API integration
- Numbers in the USA, UK, PL, NL and other countries
- Sending SMS from the browser
- Send SMS to one person or a group
- Sending and receiving SMS through the API
- SMS delivery report
- An automatic SMS after a missed call
- SMS surveys
- Automated SMS reminders
- Reports
- Integration with a range of systems
Helpdesk and email – request management
Request management
- Request management
- Presence
- Kanban
- Reports
JSON / HTTPS requests
Call control
Call event data
Automatic retrieval of call recordings
- 3CX Cloud integration built to your requirements
- A phone system in the cloud: Google, Amazon, Azure
- Manage and change settings, with automated reports
- One unified communication system: staff presence, web chat and call handling
Trusted by 600,000 customers worldwide
