INBOUND AND OUTBOUND
Inbound and outbound calls in one solution
Inbound calls protect the customers you already have; outbound calls grow sales. An AI agent works in both directions on the same logic, so you need neither two separate systems nor two teams to maintain them.
How many calls do you lose at peak times?
Inbound, losing nobody matters most
- A missed call often means a lost customer
- The agent answers at once — the queue stops growing
- It resolves typical questions before an agent is needed
- Serves customers after hours and at weekends
Who makes the call when the first move has to be yours?
Outbound, consistency matters most
- Reminders about orders, appointments and deadlines
- Automatic call-backs for missed calls
- Surveys and feedback collection after service
- Scenarios run every time and on time, not whenever someone is free
Will we need two separate systems?
Both directions run on one logic
- The same scenarios and the same data in both directions
- One set of reports, not two separate ones
- Pace from a few to hundreds of conversations at once
- The pace can change at any time without adding people
Inbound and outbound calls — frequently asked questions
Can we use only one direction?
Yes. Most start with inbound calls, because the result shows immediately — fewer missed calls.
Can we launch only some of the scenarios?
Yes, and that is the usual way to start. One scenario, then others once you see the result.
Are outbound AI calls allowed?
Automated calls must meet data protection requirements, and the recipient must be able to tell who is calling and how to opt out.
What do the reports show?
Call volumes, answer rates, how many conversations were resolved without an agent and how many were handed over.
We will show how this would work in your case
Tell us where you lose the most customers today — we will suggest what to automate first.
