API CALL EVENTS
Call events in your system the moment they happen
Every incoming and outgoing call is passed to your CRM, ERP or another system when it happens. The recording and the history come with it, so nothing has to be keyed in by hand.
When does the data appear in your system?
The moment the call happens — not after the shift and not from a report. The employee sees the customer card with the call history while still talking, and the manager sees the real state of the day.
What is passed
Events in both directions and the call data
- Incoming call events passed to CRM / ERP
- Outgoing call events passed to CRM / ERP
- Call recording passed on
- Call history passed on
How it connects
REST API, with no separate tool for the staff
- REST Full API — HTTPS, JSON
- Bearer authentication
- Works with your phone system (PBX) and 3CX
- The set of fields passed is agreed at launch
Other solutions
All the solutions in one place — choose which one to start with.
Let us go through your case
Tell us which system you are connecting and what you need from it.
