Unified communications — contact centre
Unified communications (UC) means a phone system that integrates and joins up the various communication channels.
- Users can share all data and reach it from one central place, work together in real time and hold video and voice conferences with several people.
- However large or small your company is, the right unified communications solution can take your business communication to the next level: better communication, higher productivity, more mobility and a better user experience.
Simple, affordable and flexible — the 3CX unified communications package comes with integrated communication tools.If you choose a dedicated server or cloud-based unified communications — everything on one convenient platform.
Multichannel customer service — the 3CX-Tenesys omnichannel contact centre
3CX unified communications brings together phone calls, video conferencing, SMS, email, live website chat (web chat) and more.
- Phone calls
- Video conferencing
- Voice conferencing
- Live chat on the website (web chat)
- SMS
- Viber
- Twiter
- Other communication
Check your colleagues' status
Seeing colleagues’ status saves a great deal of time and avoids pointless call transfers, which makes managing and working with remote staff easier than ever. Need to finish a project in peace? Set your status and keep interruptions away.
Deliver faxes and voicemail messages to email
Incoming faxes are converted to PDF and forwarded to users by email, with no fax server software required. Voicemail messages are likewise converted to audio files and forwarded by email.
- Receive voicemail messages by email
- Receive voicemail messages
- Receive faxes in your email as a PDF
Chat on the website — Web Live Chat
Let your staff work together through text messages.
3CX users can send and receive text messages from the browser and from the Windows, iOS and Android apps.
Work anywhere — a genuine unified communications solution.
- Talk to website visitors in real time
- Send text messages, links and more at no extra charge
- Use the Chrome, Edge or Firefox browser, or the Windows, iOS and Android apps
