Web chat and calls from your website: communicate with customers straight from your site
Live Chat is quick and easy to add to your website. Visitors can chat with you and call your company in real time. There is no need to dial your phone number — customers can reach you your staff with one click. Connect visitors to your call centre or sales team and watch conversion rates climb. Calls into your phone system are forwarded free of charge using WebRTC technology.
3CX Live Chat and Talk works with any CMS or a custom-built website. Keep all your communication on one platform and save administrator time, the learning curve and monthly fees. Your agents and your customers will both appreciate it.
The Live Chat add-on is free. Calls and chats from the website cost nothing — all you need is the 3CX phone system. Learn how
Turn visitors into conversions
The average visitor stays on your site for just 15 seconds, and most sites have a bounce rate of 20% to 40% — a great many missed opportunities. With the 3CX add-on you can:
- Capture visitors while they are still on your site
- Help them find what they are looking for in real time
- Turn visitors into leads faster
- Find out what they are looking for before you make an offer
Chat not enough? Turn it into a call.
There are plenty of website chat widgets, but only 3CX lets you move a conversation with a visitor into a voice or video call — because sometimes typing is not enough to solve a technical problem.
- Turn a chat into a voice or video call — free of charge
- Raise your conversion rate and improve response times
- Raise customer satisfaction — nobody has to call a general number
Chats and calls in one communication window
3CX agents see all the information in one place, so your customers never have to repeat themselves. Offer the best customer service and make support easier.
- Phone, video and chat from one place
- Every agent sees all the communication
- Save money — pay for one system only
Multichannel: one customer service system
One system for handling calls and messages
Turn new visitors into new leads in your CRM
- WhatsApp integration — read and answer messages from one single system
- SMS - answer customers' SMS enquiries and write to them klientams SMS from your business numbers
- Web Chat - Communicate with customers through web chat on your site, from one place
- Calls - Communicate by call, recognise existing customers and bring their contact record and history into Your CRM.
