3CX Cloud – solutions and add-on modules
- 24/7 helpdesk
- Telecom project management
- Telephony maintenance and support
- Automated calls and SMS
- Car sales and repair shops -
Integrations
- Personalised reports
- SMS to the customer when your status is Busy / Will call back
Calls – answered, missed, returned, outbound
No missed calls – call handling
You see only the calls that were missed and not yet returned.
Simple, intuitive call-centre management gives you what you need to watch call queues in real time and make sure not a single inbound call is lost.
- You will never miss a call
- Simple
- Intuitive
- Automated calls and call-backs
Automatic call-backs for missed calls
- A missed call is returned to the customer automatically as soon as an agent is free
- No need to watch for missed calls
- If the customer is busy, the call-back is retried
- Detailed report
Call-back statistics and reporting
Call-backs 69%
Missed calls
Missed calls 31%
Agent Desktop – call handling
- Call centre
- Customer details: address, services, debts and more
- Missed-call handling
- Automatic call-backs
- Call topic
- SMS after the call
- SMS reminders
- Web chat
- Email - handling
- Handling Facebook enquiries
- Handling WhatsApp enquiries
- KPI reports
- Activity reports
- Service quality rating
- Service quality rating
- And much more…
Agent working-time tracking
A detailed report on log-ins and breaks: count and total duration
Agent statuses
- Log-in time
- Log-out time
- Away
- After-call work
- At lunch
- Total worked
Agent working-time report
Agent logged in
0
Total worked, h
0
Logged out, h
0
Break, h
0
After-call work, h
0
Lunch
0
Comments after the call
- An agent can write comments about the call
- Call history with comments
- Search by comment
- Filtering
- Detailed call information
Your call is being recorded:
a call-recording announcement for the customer
Staff no longer have to tell every customer that the call is being recorded.
Whether an agent calls a customer or the customer calls in, an automatic announcement about call recording is played on answer.
- An automatic call-recording announcement
- inbound calls
- Outbound calls
Automated calls, SMS and emails
- Automated calls with the announcements you need
- A notice about a debt or anything else. The amount is read out in words
- Voice templates with different voices can be uploaded
- Project data can be uploaded by hand or from an Excel or .csv file
- Integration with your CRM or ERP
- If it fails, the call is retried a set number of times
- A calling schedule of your own, by time of day
- Detailed reports by project
Surveys: automated calls and SMS
- Automated surveys
- A robot calls or messages your customers and collects the results
- Automated call: rate the conversation afterwards
- Automated surveys by call or SMS, with voting
- SMS after the call
- SMS survey
- Reports
SMS after a missed call
- An automatic SMS to the customer if they gave up before an agent answered
SMS to the customer when your status is Busy / Will call back
- An automatic SMS to the customer when you are busy and cannot answer. (“Hello, I can't talk right now. I will get back to you as soon as possible…”)
Customers are matched to the agent who last spoke to them, or tried to call, within 24 hours
Missed-call handling
Manage the calls that were missed and not yet returned.
- Automatic call-backs for missed calls
- You will never miss a call
- A missed call is returned to the customer automatically as soon as an agent is free
- Automated calls and call-backs
- Detailed reports
Web, Windows, Android and iOS app development
- Development to your requirements
- API
- Surveys
- Specialised reports
- Reports and analytics
- Automated processes
- Answer scripts
- Automated algorithms tuned to your business
- Open a barrier from Android, iOS, Windows or a web browser
- Systems: Android, iOS, macOS, Windows, Linux
Telemetry – API integration
Movement tracking — has the cargo moved or the weather changed?
Get a call or an SMS about the event. API integration.
Calls or SMS triggered by GPS coordinates – API integration
Automatic calls or SMS triggered by GPS coordinates.
- Instructions for drivers
- Information messages triggered by GPS coordinates
- Cargo and fleet tracking (monitoring)
